How often do you explore ideas outside your learning community, your industry, or even your organization? There’s this notion that stepping out of these confines is unnecessary because what’s out there is too different. But as Matthew Brown, Chief People & Culture Officer at Schoox, points out in this episode of the Learning Xchange, a little diversity goes a long way. Tune in to hear why exploring new ideas is necessary for the L&D community. Matthew also discusses ways to embrace diffe...
Sep 09, 2022•12 min•Ep 69•Transcript available on Metacast How equipped is your general employee population to navigate and handle trauma in the workplace? Now, that’s a question that’s getting increasingly impossible to overlook in modern workplaces. The impact of unresolved workplace trauma can lead productivity to take a hit and, ultimately, employee retention. While there’s no one-size-fits-all solution, Matthew Brown (Schoox’s Chief People & Culture Officer) explores six ways to effectively tackle trauma in the workplace. Tune in to The Learnin...
Aug 19, 2022•18 min•Ep 68•Transcript available on Metacast The L&D landscape is constantly changing. The pandemic caused a drastic shift in the way many of us work. For that reason, we can’t carry on adhering to the same principles and ideas we’ve always believed to be true. Body language is a huge part of our in-person interactions. But how does it work when we are working remotely? In this episode of The Learning Xchange, Matthew Brown (Schoox’s Chief People & Culture Officer) shares his tips on how to think about digital body language in 2022...
Jul 22, 2022•16 min•Ep 67•Transcript available on Metacast We all let things get on top of us once in a while. But how do we know when our struggles become genuine mental health concerns? And how can we build effective support systems for this in our workplaces? In this episode of The Learning Xchange, Matthew Brown (Schoox’s Chief People & Culture Officer) highlights the importance of mental health awareness in the workplace. He explores five ways to create a more accepting and supportive work environment. Listen to this episode to find out: How sp...
Jul 08, 2022•18 min•Ep 66•Transcript available on Metacast Guess what? The world is still changing and at this pace, it’s pretty clear that there are more sudden changes we need to embrace. But to bring things better into focus in the workplace, there’s been a pressing need to redefine roles to accommodate all the change going around. That’s where Schoox’s Chief People & Culture Officer, Matthew Brown, kicks off this episode of The Learning Xchange. He set the scene by telling us the present state of things across all industries in terms of employee...
Jul 01, 2022•20 min•Ep 65•Transcript available on Metacast What’s your intent when creating content for your learners? Is it to tick off a few learning objectives or to ensure your learners really understand, comprehend, and apply that knowledge to the job? To improve knowledge transfer and create positive learning experiences, we need to eliminate cognitive bias in training. On this episode of The Learning Xchange, Matthew Brown (Schoox’s Chief People & Culture Officer) discusses three areas L&D professionals need to focus on to tackle cognitiv...
May 20, 2022•15 min•Ep 64•Transcript available on Metacast How often do you revisit business and learning systems to check if they still align with your organization’s goals? In most cases, not nearly as often as necessary. While that’s understandable, it could potentially cause a unique set of challenges down the line. Most times, when it comes to problems with tech, it all boils down to one culprit — neglecting to revisit the systems in place. In this episode of The Learning Xchange, Schoox’s Chief People & Culture Officer, Matthew Brown, stresses...
Apr 29, 2022•12 min•Ep 63•Transcript available on Metacast What role does coaching have in your learning strategy today? In most cases, we get caught up in the intricacies of delivering training that coaching blends into the background. Or it’s simply mistaken for training. In this episode of The Learning Xchange, Matthew Brown, Schoox’s Chief People & Culture Officer, draws the line between coaching and training. He also revisits the competence cycle and explains how coaching helps move learners from one stage of the cycle to another. Listen to thi...
Apr 22, 2022•9 min•Ep 62•Transcript available on Metacast How do you ensure that your workforce is ready for change? There’s often a lot of talk about how to navigate deploying new technology, introducing new talent, or other innovative ways to keep up with the times. But it’s important to consider the “people side of things.” By doing so, we can come up with different ways to support our employees while equipping them with the tools to adjust. In this episode of The Learning Xchange, Matthew Brown (Schoox’s Chief People & Culture Officer) shares a...
Apr 08, 2022•17 min•Ep 61•Transcript available on Metacast What’s new in the world of learning and development? The space is changing. Learners now have different expectations about training content, so we must rethink how training is delivered. Matthew Brown, Schoox’s Chief People & Culture Officer, explores the top five trends in L&D that you should watch out for in 2022 and beyond. He discusses why flexibility, personalization, and health and wellness are big priorities for learners today. While these trends may not be new ideas, they are imp...
Apr 01, 2022•16 min•Ep 60•Transcript available on Metacast How many times do you or your team face objections when attempting to change training and development? Perhaps you’ve been asked to design training that you know just won’t work. Often, customers or business partners bring requests to the Learning and Development team with preconceived ideas about what the content should be, how it should be formatted, or how it should be fulfilled. If you want to change those outdated methods and try out new learning styles, you’ll find that sometimes people ju...
Mar 25, 2022•11 min•Ep 59•Transcript available on Metacast It’s fair to say that virtual training is here to stay. Now that it’s become the new normal, it’s vital to learn how to manage participants while keeping them engaged. One way to do that is to hone in on the different personas that turn up in virtual training sessions. That’ll make it much easier for them to get the most out of their learning experience. On this episode of The Learning Xchange, Matthew Brown, Schoox’s Chief People & Culture Officer, identifies eight specific personas you’ll ...
Mar 11, 2022•20 min•Ep 58•Transcript available on Metacast How do you learn? You could ask a hundred people that question, and each one could give a totally different answer. Many wouldn’t even know what to say. The truth is that everyone learns in different ways, and yet schools and workplaces follow a very one-size-fits-all approach. Matthew Brown, Schoox’s Chief People & Culture Officer, explores this topic in this episode of The Learning Xchange. Matthew shares some food for thought and breaks down different ways we can improve our mindset aroun...
Feb 25, 2022•11 min•Ep 57•Transcript available on Metacast Without a doubt, the nature of the workforce has changed drastically over the past couple of years. And with that has come an overhaul of ideas, concepts, and methodologies that simply don’t fit the bill anymore. At the top of that list is learning engagement. An increasingly remote and hybrid workforce has made the traditional methods of delivering training a bit more complicated. As Schoox’s Matthew Brown (Chief People & Culture Officer) explains, this change is an opportunity to revisit t...
Feb 18, 2022•9 min•Ep 56•Transcript available on Metacast When was the last time you really stopped to think about the concept of trust in your workplace? If you think about it, on one side, the workplace is where it all starts. It’s your home base. When seeds of distrust are scattered, it’s bound to cause a bit of unwanted friction internally. On the other side, your general efforts around trust often feed into most, if not all, interactions with learners and customers alike. To get ahead of this, it’s become increasingly vital to take a more hands-on...
Feb 11, 2022•6 min•Ep 55•Transcript available on Metacast What can employers do to improve the employee experience and create positive changes? In the last couple of years, one thing has become crystal clear. Nothing stays still for very long. The speed of change we’ve all experienced over the past two years is not only here to stay, but also accelerating. As a result, learning and development professionals must understand that learning has to change also. We must be willing to tackle new conversations and consider how we can use our tools and talents ...
Jan 28, 2022•9 min•Ep 54•Transcript available on Metacast What are you doing to take control of your own career? How about your employees? How we navigate our career journey depends on many factors, but it all starts with how much control we believe we have over it. In this episode of The Learning Xchange, Schoox’s Matthew Brown (VP of Learning and Brand Success) talks about career mobility and the problem of conditioned paralysis. Sometimes the biggest roadblock in our careers is our own limiting beliefs, so Matthew explores a way to rethink career mo...
Nov 19, 2021•12 min•Ep 53•Transcript available on Metacast Far too often, people find themselves struggling to connect with other people in the workplace. Sometimes it’s a case of a personality mismatch. Other times it can be a difference in communication styles. Whatever the reason, this inability to connect with others in a meaningful or productive way can cause a blockage. It can affect productivity, collaboration, and even trust if everyone is struggling to connect. As Schoox’s Matthew Brown (VP of Learning and Brand Success) explains, it all comes ...
Nov 12, 2021•9 min•Ep 52•Transcript available on Metacast The learners’ needs are at the heart of any training program’s success. Part of the role of learning and development is to develop training that sticks and that learners can digest. However, not all learners are the same. Everyone has various needs, and this is especially true for neurodivergent people in the workplace. In this episode of The Learning Xchange, Schoox’s Matthew Brown (VP of Learning and Brand Success) explores the topic of neurodiversity and where it relates to learning and devel...
Nov 05, 2021•10 min•Ep 51•Transcript available on Metacast Vulnerability, authenticity, and a partnership mindset are crucial elements of the employee experience. Yet, many organizations overlook them. Showing vulnerability in the workplace is not a priority when other important things like profitability are on the line. However, if you want to develop a workplace culture that’s open, supportive, and trusting, you need to consider these elements. In the 50th episode of The Learning Xchange, Schoox’s Matthew Brown (VP of Learning and Brand Success), disc...
Oct 22, 2021•13 min•Ep 50•Transcript available on Metacast When did you last make time for personal development? Learning and development professionals work tirelessly to help others develop themselves, but what about their own development? L&D is a somewhat one-sided relationship. The job is all about improving education and efficiency within the team, developing new talent, or training the next great leaders. However, rarely do L&D professionals get the opportunity to spend time on their own training and development. There’s not usually anothe...
Oct 15, 2021•10 min•Ep 49•Transcript available on Metacast Is there enough empathy in the workplace? What about within your training sessions? Over the past 18 months, empathy has been crucial to holding workplaces together. As learning and development professionals, we often lead with empathy during discussions and interactions with others. But it's often overlooked when it comes to the training content. In this episode of The Learning Xchange, Schoox’s Matthew Brown (VP of Learning and Brand Success) explores the idea of empathy in training and t...
Oct 08, 2021•11 min•Ep 48•Transcript available on Metacast Do employees at your workplace feel comfortable sharing new ideas and worries? It’s important that all people in an organization feel confident to share their ideas and thoughts without fear of repercussions. Not all workplaces are open, and many (without knowing it) do a poor job of ensuring psychological safety for all. In this episode of The Learning Xchange, Matthew Brown, Schoox’s VP of Learning and Brand Success, delves into the topic of psychological safety. He talks about the four stages...
Oct 01, 2021•22 min•Ep 47•Transcript available on Metacast When was the last time you attended an in-person event? For many, it’s been months or even over a year. As people head back to the office and from virtual to in-person events again, a degree of relearning is in order. For the past 18 months or so, many of us have not really ventured out to professional events and have instead become used to the world of Zoom-based interactions. Schoox’s Matthew Brown (VP of Learning and Brand Success) explores this in this episode of The Learning Xchange. He dis...
Sep 17, 2021•18 min•Ep 46•Transcript available on Metacast Sometimes in work and life, we forget about the simplest of things. In the age of COVID and all the stress that comes with it, we need to remember not to neglect the little things. In a fast-paced, modern world, sometimes it pays to just sit and observe the world around you. In observation mode, you can see the way people interact in different ways and learn so much. By injecting more kindness and patience into our everyday and professional lives, we can connect with others. In this episode of T...
Sep 03, 2021•8 min•Ep 45•Transcript available on Metacast Change is an unavoidable part of life, and it has been at the forefront of people’s minds during the past 18 months. As things change and we adjust to new ways of working now and in the future, we tend to overlook how this impacts our learners. In this episode of The Learning Xchange, Matthew Brown, Schoox’s VP of Learning and Brand Success, discusses how change can impact learners. Matthew shares the five stages that learners go through when adjusting to change and what you can do along the way...
Aug 27, 2021•14 min•Ep 44•Transcript available on Metacast There’s one thing that’s crystal clear in the learning and development world. Training is never a one-and-done thing. The best kind of training is ongoing and is a constant feature in any workplace. Many organizations realize the importance of training and are eager to teach new skills, but what about older skills? Skills you trained for just a couple of years ago are in danger of being outdated unless you revisit them. We call this a “skills half-life.” In this episode of The Learning Xchange, ...
Aug 20, 2021•19 min•Ep 43•Transcript available on Metacast The conversation around burnout and mental health has increasingly become a focus for workplaces. Yet, with burnout on the rise, many workplaces are not equipped to deal with it successfully. If you look on news websites, especially HR or business-specific ones, you can see just how much of a problem burnout has become. Burnout is causing employees to leave their roles, it reduces their productivity, work satisfaction, and it can have a huge effect on company culture. In this episode of The Lear...
Aug 13, 2021•14 min•Ep 42•Transcript available on Metacast When a new hire joins, there’s always a learning curve. What about an unlearning curve, though? New hires come with experience, processes, and habits picked up from their old workplace. They may or may not align with your company culture, goals, or processes. In this case, a degree of unlearning must happen for a new hire to settle into their role. When welcoming any new hire on board, it’s critical to set very clear expectations so they can successfully merge with your company culture. We often...
Aug 06, 2021•11 min•Ep 41•Transcript available on Metacast Whether it’s to keep up with changing technology, a fast-paced market, new regulations, or something else, change is a necessary part of running a successful business. However, implementing new changes and initiatives can be a tricky process. One simple change can affect every single part of an organization. If a new initiative is to be introduced in your organization, you need to be prepared. Most organizations focus on project management, process management, or some kind of implementation meth...
Jul 23, 2021•23 min•Ep 40•Transcript available on Metacast 
