This podcast episode discusses the rapid shift towards digital banking, highlighting its convenience and personalization while acknowledging the need for banks to adapt to the changing landscape. The episode explores the challenges banks face, such as outdated systems and a lack of data-driven decision-making. It introduces a 10-step framework for digital transformation, emphasizing user research, design systems, and a customer-centric approach to innovation, offering banks a strategic path to m...
Nov 13, 2024•13 min•Ep 27•Transcript available on Metacast This episode reviews a comprehensive guide on user experience (UX) design for financial applications from UXDA. They discuss the guide’s essential recommendations, which focus on creating a seamless user journey, ensuring critical information is accessible, and simplifying transaction processes. Emphasis is placed on user-friendly customer support, transparent and secure presentation of financial data, and intuitive navigation for new and returning users. The conversation underscores how even mi...
Nov 11, 2024•13 min•Ep 26•Transcript available on Metacast This episode explores the concept of purpose-driven financial products and the idea of soulful fintech, suggesting that financial products—like banking apps—can go beyond basic functionality to inspire positive emotions in users. By embracing humanity and purpose, companies can forge deeper, more meaningful connections with customers, enhancing loyalty and engagement. The discussion centers on seven core pillars that define soulful fintech: humanity, purpose, connection, story, personality, pass...
Nov 08, 2024•12 min•Ep 25•Transcript available on Metacast This article from UXDA explores how financial services can stand out from competitors by creating a unique customer experience through UXDA's Value Pyramid. Maslow's hierarchy of needs is used as a framework to demonstrate how products evolve from offering basic functional value to fulfilling higher-level needs. To stand out in a crowded market, products need to move beyond functionality and address needs like usability, aesthetics, status, and mission. UXDA applies this model to the b...
Nov 06, 2024•10 min•Ep 24•Transcript available on Metacast This podcast emphasizes that financial products should be designed to be "sexy" to be successful - engaging, visually appealing, and emotionally resonant. It draws parallels between the sexual revolution and the banking industry's shift from transactional to experience-focused interactions. They outline strategies for banks to enhance product appeal, including humanizing the user experience, simplifying complex processes, and incorporating playful elements. Ultimately, by designin...
Nov 04, 2024•14 min•Ep 23•Transcript available on Metacast Trends such as AI-powered personalization, the metaverse, embedded finance, decentralized finance (DeFi), and cloud banking will transform the future of banking. These innovations will democratize finance, making it more accessible and convenient for everyone while also changing the way banks operate and interact with customers. The conversation highlights the importance of human-centric design and customer experience in navigating these changes, suggesting that businesses that prioritize custom...
Oct 30, 2024•12 min•Ep 22•Transcript available on Metacast This conversation focuses on Emirates NBD, one of the largest banks in the Middle East, digital banking transformation through its partnership with UXDA. Faced with a rapidly evolving, tech-savvy customer base in Dubai, the bank recognized the need to revamp its digital offerings. The discussion centers on key challenges, such as managing corporate complexities and aligning innovation with existing infrastructure, while exploring solutions like building a scalable architecture. This led to the s...
Oct 23, 2024•13 min•Ep 21•Transcript available on Metacast This article from UXDA, a financial UX design agency, argues that designing financial services requires a deep understanding of the industry and its complexities. The authors explain that many top designers avoid financial services because of the high stakes involved, and they criticize generalist designers for taking on these projects without the necessary expertise. UXDA promotes its own specialization in financial UX design, highlighting its tailored methodology, proven track record, and comm...
Oct 21, 2024•10 min•Transcript available on Metacast The digital user experience (UX) is now the primary way that banks are perceived by customers, and that the quality of a bank's digital product is becoming the most important factor impacting profitability. It goes on to explain the various ways in which digital technologies, such as automation, data analytics, and mobile banking, are transforming the banking industry and creating new revenue streams. This podcast emphasizes the need for banks to adopt a customer-centric approach to product...
Oct 17, 2024•13 min•Ep 19•Transcript available on Metacast It is April 2022 and UXDA just turned 7! This year, fulfilling a dream our Co-Founder Linda has had many years, we decided to put our soul into a song. Our UXDA Anthem. Enjoy! 💜
Apr 28, 2022•3 min•Transcript available on Metacast How would you react if your FI spent half a million and 2 years developing a new app but after launching it, the customer satisfaction decreased? 7 non-obvious factors can either lead you to a digital breakthrough OR completely sabotage it. Find out: What are the reasons why UX/CX efforts so often fail? How to identify and avoid these blindspots in time to protect the success of expensive, large-scale digitization projects? What’s the best way to bridge the gap between your financial brand and c...
Feb 02, 2021•20 min•Ep 18•Transcript available on Metacast The pandemic created a monumental shift from physical to digital by accelerating the natural progress many times over. People have adopted new behaviors that will become habit-forming. Just being digitally developed is not enough to ensure the existence of any financial company. Extreme customer-centricity is becoming a MUST to adapt to the post-pandemic world. 10 digital banking customer experience trends will help you to define the right strategy for the post-pandemic 2021 and beyond. Read the...
Jan 13, 2021•43 min•Ep 17•Transcript available on Metacast In times of global uncertainty, the key factor for choosing one brand over another is whether it cares about its customers. Emotional connection is what differentiates successful and loved financial brands from average companies. This connection is created by integrating UX, empathy and the Experience mindset into the DNA of the financial business. It consists of 5 actionable insights you can incorporate right away , 100% remotely, and without huge resources to become a loved brand: Adopt the Ex...
Dec 09, 2020•58 min•Ep 16•Transcript available on Metacast The COVID-19 crisis fast-forwarded the finance industry several years ahead. In just a few days, a great digital customer experience became the main differentiator between demanded financial products and failures. Companies that overcame the crisis successfully were the ones that digitalized quickly and focused all their efforts on creating a user experience that would serve their customers in these harsh times. All of this was accomplished remotely for the most part, due to the strict gathering...
Oct 06, 2020•14 min•Transcript available on Metacast Customer centricity is the bridge that bonds financial brands with their customers. Never before has it been so important to ensure a truly caring relationship between financial institutions and people consuming their digital products. In a way, the digital channels are replacing PR and marketing, becoming the new face of the financial brands. What does it take to create a banking app that bonds clients and financial institutions? And, how does user experience in digital banking determine whethe...
Sep 15, 2020•41 min•Ep 14•Transcript available on Metacast The digital age has opened more opportunities than ever before for development and growth. This challenges the banks to adopt a new mindset, business approach and innovative technologies to take their services to the next level. Success in tackling these challenges relies on customer trust and loyalty. How can you become a beloved digital brand that provides exceptional user experience and establishes emotional connection with your clients? As this article includes a lot of important graphs and ...
Sep 15, 2020•25 min•Ep 13•Transcript available on Metacast 73% of digital transformations fail according to a study by Everest Group. In the process of digital transformation, the main focus usually is on the product, innovation and digital technology. But, in the digital age, customers are the ones who decide the product's fate. If it doesn't live up to their expectations, it will be quickly replaced with a user-centered alternative. To ensure a successful result, the primary focus should be switched from digital//to experience transformation...
Sep 08, 2020•11 min•Ep 12•Transcript available on Metacast In this Financial UX design podcast, we will guide you through the differences between businesses that have adapted the experience mindset versus the ones that still think and operate in the outdated marketing mindset. These differences explain why some products are successful in the modern digital environment while others are not, even after expensive digital banking transformation. As this article includes a lot of important graphs and illustrations that help you understand the described proce...
Aug 12, 2020•12 min•Ep 11•Transcript available on Metacast There are many digital products around us that look very successful. But sometimes that's only an illusion. In reality, their days are numbered. You all know the most striking examples from the past - Kodak, Nokia, Blockbuster and other giants who relied on the success of today and failed to predict the future. Currently, Amazon Pay, Apple Cards, Facebook Libra are disrupting the global financial landscape. In the digital age, changes in the market happen at the speed of light. Customer exp...
Jun 30, 2020•17 min•Ep 10•Transcript available on Metacast The unique situation with the COVID-19 crisis accelerated the importance of digitalization, taking it from a strategic priority to a matter of survival. Never before has it been so critical to focus on the customers, because they are the ones who determine whether a financial service will exist or not. In this Financial UX Design podcast episode, we reveal a strategy for rapid digital transformation in the times of COVID-19. As well as, cover the TOP Critical UX/CX Mistakes that many financial i...
Jun 17, 2020•1 hr 12 min•Ep 9•Transcript available on Metacast There are phenomenal people who have achieved outstanding results in the banking and Fintech industry. Some of them are very well known, but most are not. What makes a digital banking superstar? Working with hundreds of financial professionals worldwide, we have extracted 10 digital banking trends that characterize the approach of really successful financial businesses. All of them are closely connected to the ability to integrate user-centricity at all levels of the company. So in this Financia...
Jun 11, 2020•28 min•Ep 8•Transcript available on Metacast In the digital world, companies with a disruptive culture have the greatest potential. These businesses maximize their chances of success with two basic components: Value and Design. Both of these elements significantly affect the formation of customer experience within any business. In this Financial UX design podcast episode, let’s find out how finance companies can use this knowledge to establish a disruptive culture and conquer the financial industry. As this article includes a lot of import...
Jun 03, 2020•17 min•Ep 7•Transcript available on Metacast We are living in a very competitive age. There are all kinds of digital financial services to choose from, and plenty of new ones enter the market every year. Customers are overwhelmed with the choices, and their expectations are constantly rising. For many entrepreneurs, this turns out to be a dead-end, leading their businesses to bankruptcy. Meanwhile, there are finance companies that use it as an opportunity to conquer the market. Their financial solutions are successful, demanded and loved. ...
May 26, 2020•12 min•Ep 6•Transcript available on Metacast How to maximize the success of #digital products? Here's a straightforward formula. Every entrepreneur is constantly seeking ways to maximize the success of their company and products. Spending 15 years in business, creating hundreds of different kinds of digital products and studying their growth, I have extracted a straightforward formula that explains what determines the success rate of any digital product. This formula is the foundation of the Financial UX Design methodology developed b...
Apr 15, 2020•23 min•Ep 5•Transcript available on Metacast This is a blogcast by UX design agency - listen to our blog articles in audio format and get all the latest insights and knowledge about creating demanded digital financial products with the power of UX design. Eager to learn how to increase the demand for your product and create an ultimate market advantage to transform your business into a powerful “race car”? In a series of articles, we will guide you through UXDA’s award-winning financial design methodology and share specific tips and tricks...
Mar 17, 2020•17 min•Ep 4•Transcript available on Metacast This is a blogcast by UX design agency - listen to our blog articles in audio format and get all the latest insights and knowledge about creating demanded digital financial products with the power of UX design.Eager to learn how to increase the demand for your product and create an ultimate market advantage to transform your business into a powerful “race car”? In a series of BlogCasts, we will guide you through UXDA’s award-winning financial design methodology and share specific tips and tricks...
Feb 04, 2020•20 min•Ep 3•Transcript available on Metacast This is a blogcast by UX design agency - listen to our blog articles in audio format and get all the latest insights and knowledge about creating demanded digital financial products with the power of UX design.Eager to learn how to increase the demand for your product and create an ultimate market advantage to transform your business into a powerful “race car”? In a series of articles, we will guide you through UXDA’s award-winning financial design methodology and share specific tips and tricks ...
Jan 23, 2020•25 min•Ep 2•Transcript available on Metacast This is a blogcast by UX design agency - listen to our blog articles in audio format and get all the latest insights and knowledge about creating demanded digital financial products with the power of UX design.It can be a major challenge to adapt a financial company to the fast-paced digital world. For some banking services, it's not only about success in the future but a question of existence. At the same time, there are hugely successful companies that are achieving extraordinary results ...
Dec 10, 2019•14 min•Ep 1•Transcript available on Metacast 
