Episode description
The unique situation with the COVID-19 crisis accelerated the importance of digitalization, taking it from a strategic priority to a matter of survival. Never before has it been so critical to focus on the customers, because they are the ones who determine whether a financial service will exist or not.
In this Financial UX Design podcast episode, we reveal a strategy for rapid digital transformation in the times of COVID-19. As well as, cover the TOP Critical UX/CX Mistakes that many financial institutions make and show how to avoid them. Most importantly, we demonstrate, what financial institutions can do right NOW to instantly improve the customer experience in the RIGHT way that results in loyalty and demand.
Watch the full recording of this webinar.