What We Cover In This Episode: Why taking the time for initial staff training on your software is key [1:21] Tips for regular training and knowledge check-ins [2:46] Best sales practices for your staff to use [3:05] Why they must know and understand studio policies [4:20] Some studio and/or local initiatives you can use [6:15] How to empower your staff outside the studio [7:24] What can you do to promote continued education growth and development as a business owner [8:08] Additional ways to fos...
Apr 13, 2022•12 min
What We Cover In This Episode: What a referral is within fitDEGREE [1:54] A bit about referral codes and links, and where to find them with the client app [3:24] What exactly happens once the client receives the link or code [6:05] A look at referrals from the admin side [6:24] How to begin implementing a referral program as a studio owner [8:00] Ways to filter and sort referrals within the fitDEGREE admin [9:59] Are you a studio owner with referral ideas? We want to hear them [10:49] Quotes: “W...
Apr 06, 2022•13 min
What We Cover In This Episode: Why we have integrated social features into fitDEGREE [1:04] A look at the standard social features, such as digital gift cards [3:21] Digital gift card share links and how to utilize them [5:46] What to know about the share icons [7:17] A breakdown of the internal social features of friends list and requests [8:38] What the announcement board feature is about [13:11] How to use the gifting section and tips for promoting it to your customers [17:21] Why education i...
Mar 30, 2022•24 min
What We Cover In This Episode: How Cherise defines client appreciation [1:24] The benefits of showing authenticity [2:43] How happy clients will equal long-term clients [3:25] A look at growth through referrals [3:39] How to use quarterly client check-in to show client appreciation [4:23] Using B2B partnerships to give your clients special discounts [5:06] The importance of giving a personal touch, shout-out, or gifts for special occasions or sympathies [5:53] Ideas for in-studio and community e...
Mar 23, 2022•12 min
What We Cover In This Episode: How all social gifting is a studio choice that can be enabled or disabled [1:32] The various social gifting features that are available to admin [3:43] The timing on gifting versus gift cards [5:46] Ways to purchase an event or series from your live calendar [6:22] A look at the client app social gift purchasing and purchase as a gift card versus account balance [7:33] What the process for sending digital gift cards from the app looks like [9:26] Quotes: “So even i...
Mar 16, 2022•14 min
What We Cover In This Episode: What an intro offer is in fitDEGREE [0:46] A breakdown of the intro offer creation process [3:02] How your clients will see your intro offer displayed [5:51] A few nuances with purchasing intro offers [6:51] What to be aware of with expiration timelines [8:11] How Intro offers are not compatible with discounts [9:17] Tips for testing and tracking your intro offers [11:45] Ways to train your staff on intro offers and the sales conversation on where clients can from ...
Mar 09, 2022•14 min
What We Cover In This Episode: Reframing the way you look at sales [1:35] How “organic sales” is defined [3:04] What to do to insure you are putting business practices in place to get organic sales [3:56] Tips for preparing your staff for organic sales [5:35] Cherise’s thoughts for committing to the process [7:54] The role that getting to know your clients and their needs will play in the organic sales process [8:25] How to approach organic pricing presentations [11:28] Why being the expert will...
Mar 02, 2022•20 min
What We Cover In This Episode: What a pay scale is within fitDEGEE [1:04] A look at class pay scales [3:05] Defining pay rules for class groups [3:47] How to cap total bonus pay [6:55] What to do to allow total check-in bonus [8:25] How to enable payment method bonus [9:32] A breakdown of one-on-ones, event, and series pay scales [10:13] Pay scales in action! [12:09] Quotes: “Every pay scale has its own unique set of rules, and each registrable type has its own format for pay scales.” [1:42] “Th...
Feb 23, 2022•15 min
What We Cover In This Episode: How to categorize items within fitDEGREE to label areas of your client base [1:04] Where can you use tags within the fitDEGREE system [1:56] What is the purpose and benefits of adding a tag [2:34] The way to tag for discount purposes [2:58] A look at the client tagging section [5:42] What the general client tags are [7:20] How to approach revenue reporting for discounts using fitDEGREE [11:28] Quotes: "Please do not overlook the usefulness of these different types ...
Feb 16, 2022•17 min
What We Cover In This Episode: How Apple is extending their deadlines - again [1:04] The most recent message they are now giving to developers [1:37] What their timeline of guideline changes from 2020 until today has looked like [3:50] The new timeline of deadlines for in-app purchases [8:14] How this change will affect your current client base [10:03] What action steps fitDEGREE is suggesting for clients at this time [12:32] Our plan to appeal the latest developments, and how The Coalition for ...
Feb 09, 2022•22 min
What We Cover In This Episode: What the first and last name requirements are in the fitDEGREE system [4:17] Email addresses as the starting point of all client communication [6:34] Why phone numbers can still be a barrier for barrier of entry for some people entering your studio [8:03] The reason that getting your students’ physical addresses is still important, even though they are coming to your location [10:49] The requirement of having a unique image upon account creation and how you can u...
Feb 02, 2022•27 min
What We Cover In This Episode: Why you need to know who your audience and clients are, and where they come from, when it comes to marketing and sales [1:26] The importance of providing value first [2:02] What role consistent calls to action will play in your marketing [2:29] How video has become “the name of the game” when marketing your products and services [3:09] Some ways to start practicing this type of marketing [4:01] Tips for identifying what is obnoxious, or just not working [9:51] How ...
Jan 26, 2022•24 min
What We Cover In This Episode: An overview of the positions within fitDEGREE’s client-facing teams [1:17] A look at the behind-the-scenes teams at fitDEGREE [4:13] A breakdown of the fitDEGREE partners [10:48] Additional resources and content you can leverage [12:13] A reminder that we are here for you and your clients [16:02] Quotes: “fitDEGREE is still very grassroots and up-and-coming.” [Megan, 6:27] “Think of onboarding as not just a one-time thing when you sign up. It could be something you...
Jan 19, 2022•19 min
What We Cover In This Episode: Helpful tips to protect yourself from disputes [3:06] Ali’s process of handling disputes within fitDEGREE [6:37] How to define the phases of the dispute process [8:20] What the fitDEGREE process looks like when reaching out to studio owners [11:36] Ways that clients of fitDEGREE can approach chargebacks [17:55] Quotes: “Be in constant communication with your clients about what your refund policy is. Put it everywhere in your communication.” [5:13] “Always reach out...
Jan 12, 2022•24 min
What We Cover In This Episode: The main things to consider when implementing childcare into your software [0:55] How to set up unique accounts for parent and child [2:54] Ways to establish your relationships inside of fitDEGREE [3:21] Positives and potential downfalls with the first method [6:31] Method Two: All registrations are made under the parent account [6:58] How to use staggered start times for childcare and your classes [7:48] Options for bringing clients bringing multiple children to t...
Jan 05, 2022•14 min
What We Cover In This Episode: Retention focal points to pay attention to as a business owner, and what is the biggest report to focus on when doing this [2:30] Why expiring memberships need to be watched closely [5:23] How to handle past due bills when the situation arises [6:45] The importance of checking unpaid registrations [9:27] Class pack reporting, and why offering this option to clients shouldn’t be underestimated [13:16] Quotes: “Looking at these membership cancellation reports is supe...
Dec 29, 2021•19 min
What We Cover In This Episode: What to consider on reporting of intro offers, purchased and expiring [3:35] Tips for if you’re looking to adjust your intro offer or pivoting your business model [5:04] How to identify conversion data within the fitDEGREE system [6:31] The difference between most sold versus most converted [8:01] Ways to pull your total sales reports [10:12] What you should focus on when looking at your membership reports[12:27] Quotes: “Reports are something that you have to look...
Dec 22, 2021•16 min
What We Cover In This Episode: Automatic refunds from the admins and client experience, and what happens if you don’t automatically refund the client [2:18] How to mark as compensated, without using auto-refund [3:54] Tips for noting clients’ accounts that some type of refund other than auto-refund has been performed [4:52] How the process of refunding for a series will differ from that of an event or one-on-one [5:46] The way to issue a partial refund on a single item in fitDEGREE [8:34] Where ...
Dec 15, 2021•15 min
What We Cover In This Episode: What the main registrables are within fitDEGREE [1:02] The pricing options available for the different registrables within fitDEGREE and how this will impact your business model [2:13] The importance of defining your pricing model and business model before you utilize the registrables [3:40] The key benefits of using classes as an event [5:20] What to consider when deciding on cancellation policies based on your business model [6:22] Tips for using Series sessions ...
Dec 08, 2021•12 min•Ep. 10
What We Cover In This Episode: The studio owners experience with cancellations and refunds [2:19] What to realize about refunds, auto refund and/or compensation with a non-auto refund [4:07] The timelines for voiding a cancellation charge within the app [6:40] What a cancellation will look like from a client’s perspective [8:42] A feature of fitDEGREE that outlines an early cancel versus a late cancel, and how to receive an automatic refund [10:52] A scenario around activation and expiration tha...
Dec 01, 2021•22 min
What We Cover In This Episode: Where to find the cancellation policies within the fitDEGREE admin [1:36] Why it’s important to know your business model before setting cancellation policies [2:43] The need for different types of cancellation policies, and not just a blanket policy for all [3:58] Breaking down the terms within the cancellation policies of fitDEGREE, starting with a limited item fee [7:43] How to apply the unlimited use item fee to cancellations [9:50] The “no call, no show” fee [1...
Nov 24, 2021•21 min
What We Cover In This Episode: The four registrables in fitDEGREE [1:14] What to understand when utilizing locations in the system [3:47] How to choose the same instructor for both online and in-studio [7:31] Ways to differentiate the classes for your client’s booking experience [9:43] Whether or not your instructors will have to log in twice to accomplish online and in-person sessions [13:27] What to do when one instructor is being paid different pay scales for online versus in-person classes, ...
Nov 17, 2021•18 min
What We Cover In This Episode: What registration competitions are all about and how they work within the studio setting [2:00] The reasons we host registration competitions in this industry [3:21] How to get people involved with more than just intrinsic motivation [6:13] Some of the popular ideas around initiating registration competitions [8:46] What are the “must haves” to a successful registration competition [11:19] How you can take advantage of the fitDEGREE’s Announcement Board [13:56] The...
Nov 10, 2021•19 min
What We Cover In This Episode: The differences between the three check in screens on fitDEGREE [1:51] What are memos and starred memos, and what they can do for you to help manage important information [4:28] Ways to use the waiver icon, and how this feature can help you during check in [5:27] Using the check mark symbol to checking in your clients and notify the software that your client showed up for class [6:24] A feature fitDEGREE uses to show you when it is a clients first registration [7:1...
Nov 03, 2021•19 min
What We Cover In This Episode: The two types of methods we see studio owners leveraging to create parties within their system [1:55] Some of the pros of cons of offering One-on-Ones [2:07] The process for setting up One-on-Ones [3:28] Pricing options for this type of offering [5:37] A look at how clients use the system to schedule One-on-One parties [7:15] How booking Classes can benefit you [10:17] What to consider in terms of your pricing model with this option [11:50] Ways to add a party to a...
Oct 27, 2021•22 min
What We Cover In This Episode: Navigating the gifting options in fitDEGREE during the holiday season, for both admins and clients alike [1:48] How using the code generating options will create freedom for how with you present the gift [4:31] A look at digital gift cards and how clients can purchase them from the platform [4:52] Some pitfalls to watch for when using digital gift cards [5:53] Ways to receive and redeem the digital gift card [7:21] The process for using the “Gift It” button with yo...
Oct 20, 2021•21 min
What We Cover In This Episode: What “in-app purchases” are, and what changes are coming soon with Apple’s guidelines around them [1:19] How these changes are really impacting small businesses [3:36] The ways that the fitDEGREE team is feeling the same pain that other small businesses are with this issue, and our plan to tackle the changes [8:15] What we’re doing to make sure that the client experience for our customers isn’t affected negatively by this [11:19] One guideline that might change in ...
Oct 13, 2021•23 min
What We Cover In This Episode: What a fitDEGREE launch looks like [2:03] Why properly training your staff to use the software is key for them, and your clients [3:10] Cherise’s thoughts for getting your team and your clients ready by providing checklists [4:02] How to use the client experience as way to set everyone up for success [5:08] Tips for getting to know your software from the client’s point of view [6:05] What to know about transitioning from another platform to fitDEGREE [6:57] Why you...
Oct 06, 2021•16 min
What We Cover In This Episode: Dan’s inception story as one of the founders of fitDEGREE [1:23] The pivots and the struggles they’ve experienced from changing markets since beginning [7:16] Why hosting a cultivation and feedback culture is key for the company [9:58] How and where Dan brings value into fitDEGREE when onboarding new customers [10:53] The way Dan was able to find his own path, and what he provides clients and the team of fitDEGREE today [15:34] His best advice to other studio owner...
Oct 06, 2021•25 min
What We Cover In This Episode: Dan’s journey from the first version of fitDEGREE to what fitDEGREE is today [4:50] A look at what was needed to make Version 1.0 of the app - recreation center management software [7:39] The first pain point discovered when pitching the product to colleges, and what Dan and fitDEGREE did to then pivot [8:56] What the real inspiration behind fitDEGREE was for Dan [9:14] Which characteristics he feels makes a good development team member [12:33] What you need to sta...
Oct 06, 2021•21 min
