Episode 9: Cancellation Policies Part 2 - The User Experience
Episode description
What We Cover In This Episode:
- The studio owners experience with cancellations and refunds [2:19]
- What to realize about refunds, auto refund and/or compensation with a non-auto refund [4:07]
- The timelines for voiding a cancellation charge within the app [6:40]
- What a cancellation will look like from a client’s perspective [8:42]
- A feature of fitDEGREE that outlines an early cancel versus a late cancel, and how to receive an automatic refund [10:52]
- A scenario around activation and expiration that you may encounter as a user of fitDEGREE [15:48]
- Where exactly to find the cancellation policies within the app as a user [17:42]
Quotes:
“We like to put as many things on the app as we can to empower the clients that feel comfortable with technology to self-service themselves.” [Nick, 9:04]
“We do make it very clear to the client, as they are withdrawing, what the potential penalty is going to be.” [Nick,10:44]
“Make sure that your business model is always in alignment with what you consider to be best practices.” [Megan, 15:41]
“Pre-registration they will have had an opportunity to view that cancellation policy, and as they cancel, they will be able to re-visit the cancellation policy.” [Nick, 18:18]
“It is important to know how to work with or around your policy inside of the admin for your registerables, no matter what they are, and how to aid your staff in taking action for clients.” [Megan, 20:40]
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