Episode 11: All about Refunds
Dec 15, 2021•15 min
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Episode description
What We Cover In This Episode:
- Automatic refunds from the admins and client experience, and what happens if you don’t automatically refund the client [2:18]
- How to mark as compensated, without using auto-refund [3:54]
- Tips for noting clients’ accounts that some type of refund other than auto-refund has been performed [4:52]
- How the process of refunding for a series will differ from that of an event or one-on-one [5:46]
- The way to issue a partial refund on a single item in fitDEGREE [8:34]
- Where to locate the sales within the admin [9:21]
- How to see the status of your transactions and VOID sales, if necessary [11:58]
- What to know about related items [12:50]
- Why issuing a refund and why it doesn’t automatically revoke items or cancel sessions [13:43]
Quotes:
“When we choose to refund, we can automatically refund, and this is going to refund to the payment method.” [2:28]
“It is a choice to automatically refund or not.” [3:06]
“The goal of our admin is to make sure everything is as complete as possible.” [3:54]
“It is important to note that a series is very, very different from a class. It is very different from an event, and it is very different from a one-on-one.” [5:51]
“Any screen that a sale can be found a refund can be processed, and sales can be found in many places” [9:21]
LINKS:
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