In this insightful episode of "It's the Bottom Line That Matters," hosts Jennifer Glass, Patricia Reszetylo, and Daniel McCraine dive deep into the critical topic of strategic planning for business longevity. The conversational exploration delves into the fundamental question of what business owners and entrepreneurs envision for the future of their enterprises, spanning short-term goals to the grand aspirations that unfold over a time frame of 10 years. Listeners are welcomed into...
Aug 13, 2024•17 min•Ep 33•Transcript available on Metacast In this episode of the "It's the Bottom Line That Matters Podcast", Patricia and Daniel engage in an in-depth exploration of the critical issue of succession planning and building a resilient small business. Drawing from their own experiences and insights, they stress the significance of identifying and nurturing key individuals within a business who play pivotal roles in its operations and success. The discussion revolves around the potential challenges and consequences of key per...
Aug 06, 2024•21 min•Ep 32•Transcript available on Metacast In this episode of "It's the Bottom Line That Matters," hosts Patricia Reszetylo and Daniel McCraine engage in a profound conversation about the vital role of key individuals within small businesses. The hosts candidly share personal experiences and insights into the impact of key personnel on a business's day-to-day operations, particularly the challenges that arise when a key team member is unexpectedly absent. With a practical and empathetic approach, they emphasize the sign...
Jul 30, 2024•26 min•Ep 31•Transcript available on Metacast Welcome back to "It's the Bottom Line That Matters," where we delve into the vital elements of business success. In today's episode, our hosts, Jennifer Glass, Daniel McCraine, and Patricia Reszetylo, dive into the intriguing question, "Can my business survive without me?" They explore the concept of creating a business that can run effectively without the constant presence of the owner, stressing the significance of systematizing operations. Throughout the episode, J...
Jul 23, 2024•23 min•Ep 30•Transcript available on Metacast In this episode of It's the Bottom Line That Matters podcast, listeners are taken on a deep exploration of the pivotal question that plagues many business owners—how to effectively balance the dual roles of "working in the business" and "working on the business." The hosts, Jennifer Glass, Daniel McCraine, and Patricia Reszetylo, engage in a robust discussion that grants insight into the complexities of the entrepreneurial journey. They dissect the intricate art of task d...
Jul 16, 2024•25 min•Ep 29•Transcript available on Metacast In this enlightening episode of "It's the Bottom Line That Matters," hosts Jennifer Glass, Patricia Reszetylo and Daniel McCraine delve into the multi-faceted world of employee training and well-being within the business landscape. They explore the diverse dimensions of training, from mandatory modules such as sexual harassment training and system usage to the development of soft skills crucial for professional growth. The hosts deeply emphasize the crucial connection between emplo...
Jul 09, 2024•20 min•Ep 28•Transcript available on Metacast Welcome to "It's The Bottom Line that Matters", the podcast that invites you to delve into the intricate world of business pricing and its pivotal role in shaping the success of enterprises. In this captivating episode, hosts Jennifer Glass and Daniel McCraine present a comprehensive exploration of the importance of pricing in business decision-making, emphasizing its profound impact on the bottom line. The hosts shed light on the critical consideration of margins and how they dire...
Jul 02, 2024•30 min•Ep 27•Transcript available on Metacast In this episode of "The Bottom Line that Matters" podcast, we delve into the critical yet often overlooked aspect of business - marketing. Hosts Jennifer Glass, Patricia Reszetylo, and Daniel McCraine kick things off by drawing attention to a recent Forbes article that sheds light on the surprising statistic that 56% of business owners spend an hour or less a day on marketing activities, despite acknowledging the need to market more effectively. The hosts emphasize the important remind...
Jun 25, 2024•13 min•Ep 26•Transcript available on Metacast Greetings, Entrepreneurs! In our latest podcast episode, "Bookkeeping Decisions: DIY or Outsource? Simplifying Financial Management for Small Businesses," we delved into the essential topic of bookkeeping and when it makes sense for businesses to handle it internally or outsource this vital function. Here's a quick summary of what we covered:- When should a business be handling its own bookkeeping, and when is it prudent to outsource this critical task? - The potential pitfalls of ...
Jun 18, 2024•24 min•Ep 25•Transcript available on Metacast In this engaging episode of It's the Bottom Line That Matters, hosts Jennifer Glass, Patricia Reszetylo and Daniel McCraine delve into the multifaceted process of seeking and evaluating potential business acquisitions. Drawing from their extensive experience, the hosts share valuable insights and practical advice to guide listeners through the intricate process of acquiring a new business. From assessing the emotional preparedness required to navigate the challenges of the acquisition journe...
Jun 11, 2024•25 min•Ep 24•Transcript available on Metacast n this episode of "It's The Bottom Line That Matters" podcast, hosts Jennifer Glass, Patricia Reszetylo, and Daniel McCraine continue their discussion on the topic of purchasing a business or adding products and services to an existing business. They delve into the considerations and criteria that businesses should evaluate before making these decisions, including the possibility of acquiring a business that aligns with the needs of their clients. Co-host Patricia Reszetylo shares ...
Jun 04, 2024•9 min•Ep 23•Transcript available on Metacast Welcome to another captivating episode of "It's the Bottom Line That Matters" where hosts Jennifer Glass and Daniel McCraine unpack the intricate world of branding. They challenge the notion that a brand is confined to visual elements like logos, websites, and color schemes, asserting that true branding encompasses a broader spectrum of factors. Through compelling discussions on renowned brands such as Apple, Disney, and Amazon, they explore how brand perception is shaped by custom...
May 28, 2024•23 min•Ep 22•Transcript available on Metacast In this episode of "It's the Bottom Line That Matters" podcast, hosts Jennifer Glass, Patricia Reszetylo and Daniel McCraine dive into the application of DiSC assessments in a business setting. They explore how understanding different personality types can impact interactions with clients, prospects, team members, and vendors. The hosts discuss the importance of recognizing one's own primary personality styles and those of others, and how it can influence sales conversations, p...
May 21, 2024•22 min•Ep 21•Transcript available on Metacast Welcome to another episode of "It's The Bottom Line That Matters"! In this recording, hosts Daniel, Patricia, and Jennifer delve into the world of personality assessments, specifically focusing on the DISC assessment. They share their personal experiences with taking various personality tests and discuss the nuances of how these assessments can help us understand ourselves and others. With humor and insight, they explore the different personality types represented by the DISC model...
May 14, 2024•21 min•Ep 20•Transcript available on Metacast Welcome back to "It's the Bottom Line that Matters," where we're dedicated to helping businesses thrive through sustainable practices. In this episode, our hosts Jennifer, Daniel, and Patricia delve into the importance of sustainability in businesses and how it aligns with both environmental impact and marketplace success. They share insightful examples of sustainable initiatives, such as using carbon offset credits and implementing solar power to mitigate environmental impact ...
May 07, 2024•18 min•Ep 19•Transcript available on Metacast In this episode of "It's the Bottom Line That Matters," the hosts delve into the topic of business growth and the strategic investment of funds to propel entrepreneurial success. They explore the common pitfall of falling for the allure of "shiny object syndrome" and instead emphasize the importance of intentional allocation of resources to areas that will yield substantial returns. Through engaging discussion with the hosts and their insights on their own business invest...
Apr 30, 2024•19 min•Ep 18•Transcript available on Metacast Exciting developments in AI for business! We had the pleasure of delving deep into the world of AI in business on the recent recording of the "AI in Business" episode for The Bottom Line That Matters podcast. Our conversation covered a wide array of insights into the impact of AI on businesses, including real-world experiences of incorporating AI tools into our operations. Here are the key takeaways from our enlightening discussion: - AI serves as a potent catalyst for business innovat...
Apr 23, 2024•17 min•Ep 17•Transcript available on Metacast Welcome to our latest episode of "It's The Bottom Line that Matters" podcast, where we dive into the essential elements of building successful businesses. In this episode, we explore the critical role of community engagement in business growth and development. Our hosts, Jennifer Glass, Daniel McCraine, and Patricia Reszetylo discuss the value and impact of engaging with the local community and how it can contribute to the success of your business. In this episode, Patricia Reszety...
Apr 16, 2024•19 min•Ep 16•Transcript available on Metacast In this episode of "It's the Bottom Line That Matters," host Jennifer Glass explores the concept of time vampires and their impact on business productivity. Joined by co-hosts Daniel and Patricia, the trio shares their personal experiences with time vampires, ranging from graphics and technology challenges to distractions and interruptions while working from home. Throughout the discussion, they offer valuable insights and practical advice on how business owners can effectively man...
Apr 09, 2024•28 min•Ep 13•Transcript available on Metacast In our latest episode, "It's The Bottom Line That Matters - Titles," we delved into the significance of job titles in the business world. From CEOs to visionary founders, the impact of titles on how the world perceives you is an intriguing topic worth exploring. We discussed how certain titles can carry weight and influence how you are perceived by prospects and partners. Whether you choose a traditional title like CEO or opt for a more creative designation like "Maestro of Bu...
Apr 02, 2024•19 min•Ep 14•Transcript available on Metacast In this episode of "It's the Bottom Line That Matters," Patricia, Daniel, and Jennifer delve into the topic of the Entrepreneurial Operating System (EOS) and its impact on business operations. They emphasize the importance of understanding the three main roles within EOS: the visionary, the integrator, and the implementer. Through a lively discussion, they explore how these roles interact and how they can be effectively applied in different business scenarios, adopting a conversati...
Mar 26, 2024•29 min•Ep 13•Transcript available on Metacast In this episode of "It's the Bottom Line That Matters" titled "Change the World in 15 Minutes," we join hosts Jennifer Glass, Patricia Reszetylo, and Daniel McCraine as they explore the various ways that individuals can make a difference in the world in just 15 minutes or less. The conversation delves into the significance of community focus, the impact of one's circle of concern and influence, and the power of making small, meaningful contributions to create ripple e...
Mar 19, 2024•14 min•Ep 12•Transcript available on Metacast Welcome to "It's the Bottom Line that Matters"! In this insightful episode, we are joined by Keith Lee, the remarkable author of "Out Nordstrom Nordstrom: Creating the World's Best Customer Service" and "The Happy Customer Handbook: 59 Secrets to Creating Happy Customers who come back time and time again." Keith shares his journey of infusing customer service principles into his businesses, exemplified by his recent million-dollar sale of American Retail Sup...
Mar 12, 2024•47 min•Ep 11•Transcript available on Metacast In this episode of "It's the Bottom Line That Matters," join hosts Patricia Reszetylo, Daniel McCraine, and Jennifer Glass as they dive into the intriguing world of grammar in business communications. The trio discusses the importance of clear and effective communication in written correspondence, including the use of grammar and punctuation to convey a professional and approachable tone. From the impact of autocorrect mishaps to the debate on using emojis and capital letters in em...
Mar 05, 2024•17 min•Ep 10•Transcript available on Metacast In this episode of "It's the Bottom Line That Matters," hosts Daniel McCraine, Patricia Reszetylo and Jennifer Glass delve into the impact of filler words, strategic pauses, and non-verbal communication in effective communication. They emphasize the importance of fluctuation in tone and the power of silence in capturing and maintaining the listener's interest. Through personal experiences and examples, they showcase the significance of active listening and contextual understand...
Feb 27, 2024•31 min•Ep 9•Transcript available on Metacast In this engaging episode of "It's the Bottom Line That Matters," hosts Jennifer Glass, Daniel McCraine, and Patricia Reszetylo engage in a thought-provoking discussion about the complex and sometimes perplexing relationship many people have with money. They dive deep into the phenomenon of individuals behaving as though they have an aversion to making money, despite the potential life-changing benefits it can bring. The hosts explore the psychological and emotional factors that con...
Feb 20, 2024•26 min•Ep 8•Transcript available on Metacast Hello and welcome back to It's the Bottom Line That Matters, your go-to podcast for valuable insights on business success. In today's episode, we're delving into the intriguing dynamics of hiring friends and family. While it can be a joy to collaborate with those close to us, it also comes with its fair share of challenges. Join us as we explore the nuances of this topic, sharing real-life stories and expert advice on the potential benefits and pitfalls of bringing personal connectio...
Feb 13, 2024•23 min•Ep 7•Transcript available on Metacast In this episode of It's The Bottom Line That Matters, hosts Daniel McCraine, Patricia Reszetylo, and Jennifer Glass delve into the importance of writing a job description for oneself. They explore the challenges that arise when individuals are unclear about their roles and responsibilities, whether in a business setting or in personal life transitions. The hosts discuss the value of evaluating one's daily tasks, identifying core strengths, and acknowledging the need to delegate certain r...
Feb 06, 2024•21 min•Ep 6•Transcript available on Metacast Do you ever find yourself avoiding tasks, procrastinating, and putting off important things that you know you should be doing? If so, you're not alone. In our recent episode, "Active Avoidance," of It's the Bottom Line That Matters podcast, we delved into the topic of procrastination and actively avoiding tasks that we know are crucial for our success. We discussed the reasons behind our tendencies to avoid certain tasks, fear of failure, internal programming, and the struggle ...
Jan 30, 2024•28 min•Ep 5•Transcript available on Metacast Welcome to another episode of "It's the Bottom Line That Matters" podcast, where Jennifer, Daniel, and Patricia delve into the critical topic of using recently purchased tools in your business. The hosts candidly share their own experiences of acquiring various tools, be it software applications, physical equipment, or hosting services, only to find them underutilized or forgotten. They discuss the common tendency of setting aside newly purchased tools and failing to integrate them...
Jan 23, 2024•22 min•Ep 4•Transcript available on Metacast 
