Patrick Miller, President and COO of The Park MGM shares what the experience was like rising from the lowest levels in Las Vegas to running and reinventing a resort 20+ years later. They discuss NoMad Las Vegas , Eataly Las Vegas , On The Record , resort design, and more First, Glenn speaks with Corey Nyman of the Nyman Group about the Las Vegas trends. Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com Enter a chance to win a trip to New Orleans Jazz Fest with ...
Mar 10, 2019•1 hr 12 min•Season 3Ep. 146
What should personalization look like for hotels? Who truly owns the guest profile? Expedia? Google? Join our hosts, Glenn and Estella, as they sit down to chat with Andy Owen Jones of BD4 Travel about this and more.
Mar 05, 2019•33 min•Season 1Ep. 15
Glenn speaks with Greg O'Stean, Chief Development Officer, Interstate Hotels & Resorts about the company’s strategy to transform into a global operation. First, Glenn thinks about New Orleans and No Vacancy’s contest where you an win a free trip to New Orleans Jazz and Heritage Fest 2019. Joining are Jason Cronen and Aaron Dirks of Joieful. With Mark Wilson, GM Jung Hotel and Residences. Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com Enter a chance to wi...
Mar 02, 2019•49 min
Spring is coming, and in this special report No Vacancy takes a look at why outdoor furniture is critical to guest experience. Plus, the debut of the Cape Soleil outdoor commercial furniture line.
Feb 27, 2019•21 min
Glenn speaks with John Belden, President and CEO, Davidson Hotels & Resorts about how the company’s unique strategy. First, Glenn speaks with Lee Hunter, COO, Hunter Hotel Advisors and Hunter Hotel Conference Chair, on the state of the hotel transaction market and the upcoming Hunter Hotel Conference , March 20-22 in Atlanta. Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com Enter a chance to win a trip to New Orleans Jazz Fest with our partner Joieful here...
Feb 24, 2019•1 hr 4 min•Season 3Ep. 144
Gary Isenberg, President, LWHA® Asset Management Services, and Glenn Haussman discuss reducing costs to increase profits as the ability to raise rates slows. We look at payroll and productivity issues, OTA costs, customer acquisition costs and recognizing if you've inadvertently let your expenses soar. Learn more about Gary and LWHA here: http://lwhospitalityadvisors.com Subscribe to the show via the No Vacancy News network: iTunes , Google Play , Stitcher...
Feb 20, 2019•31 min•Season 1Ep. 3
Jennifer Jones of J2 Hospitality Solutions joins Glenn and Estella to contemplate the current state of the hotel technology stack. How does your hotel stack up? Listen to find out!
Feb 19, 2019•33 min•Season 2Ep. 14
Glenn speaks with Sean Worker, CEO, Bridgestreet Global Hospitality, about the rapidly changing hotel business and the opportunities that exist as we enter a bold new future. First, Glenn speaks with Michael Schoonewagen, General Manager, Cabrits Resort & Spa Kempinski, Dominica. The property isn’t opened yet., so we discuss what it’s like for a GM to be a part of creating, staffing and opening a luxury resort on a sleepy Caribbean island. Subscribe to our weekly newsletter. Text hotel to 66...
Feb 15, 2019•1 hr 3 min•Season 3Ep. 143
Chinmai Sharma, President, Dhisco, chats it up with Glenn and Estella on the rationale for the recent acquisition from RateGain, which is now basically the largest distribution specialist in the world, and how this increases the competitiveness of hotels around the world.
Feb 05, 2019•32 min•Season 2Ep. 13
Gary Isenberg, President, LWHA® Asset Management Services, and Glenn Haussman discuss their observations during ALIS, the Americas Lodging Investment Summit, which was held last week in Los Angeles. Learn more about Gary and LWHA here: http://lwhospitalityadvisors.com Subscribe to the show via the No Vacancy News network: iTunes , Google Play , Stitcher...
Feb 04, 2019•32 min
Glenn speaks with Pat Pacious, the CEO of Choice Hotels International. They discuss the brand’s 80 year history from when it started as a non-profit with a hand full of Florida Hotels to the industry firsts they initiated. Plus, they examine the current state of the hotel business, and Choice’s go-forward strategy, First, Glenn speaks with Bruce Ford of Lodging Econometrics. They’re wiped out from an exhausting ALIS event but put their big boy pants on for a great wrap up segment on their event ...
Feb 03, 2019•57 min•Season 3Ep. 142
Glenn speaks with Laura Mandala, Managing Director of Mandala Research discuss a new study highlighting the impact African American travelers make to the US economy ($63 billion annually). Additionally, the study revealed concerns over racial profiling remain a key deciding factor on if, when and where African Americans travel. First, Glenn speaks with Craig Sullivan, founder of CLIC , the California Lodging Investment Conference. They discuss all things ALIS related on the eve of the first majo...
Jan 26, 2019•58 min•Season 3Ep. 141
Klaus Kohlmayr, Chief Evangelist, IDEAS, walks our co-hosts through the origins of tech silos, primarily disparate legacy systems, leading up to today's modern tech stack providing a great experience for the guest, from booking through stay.
Jan 22, 2019•32 min•Season 2Ep. 12
Glenn speaks with Ben Rafter, the CEO of OLS Hotels & Resorts on the boutique hotel business, what guests really want, and how his background in the tech industry informs him to the future of the hotel business. First, Glenn speaks with Jay Hubbs, SVP, eCommerce and Digital Marketing with Remington Hotels, and Holly Zoba, Owner of Influencer Sales Training, about the importance of digital marketing in the hotel business and share some of the big trends. They also discuss the upcoming HSMAI D...
Jan 19, 2019•1 hr 9 min•Season 3Ep. 140
Gary Isenberg, President, LWHA® Asset Management Services, and Glenn Haussman discuss the effect of the rise of the sharing economy in the hospitality industry and what hoteliers need to think about regarding the changing nature of hospitality. Learn more about Gary and LWHA here: http://lwhospitalityadvisors.com Subscribe to the show via the No Vacancy News network: iTunes , Google Play , Stitcher...
Jan 15, 2019•29 min•Season 1Ep. 1
Welcome to the Business of Hotels podcast with Gary Isenberg, President, LWHA® Asset Management Services, and Glenn Haussman. Here we learn what the show is all about in this special preview. Learn more about Gary and LWHA here: http://lwhospitalityadvisors.com Subscribe to the show via the No Vacancy News network: iTunes , Google Play , Stitcher...
Jan 15, 2019•2 min
Glenn speaks with MGM Springfield President and CEO Michael Mathis, who shares the story of the property's development, community commitment, and it's design, which tightly tethers it to the city's history. First, Glenn speaks with Alex Bregman, the co-founder and CEO of invitly, a new app connecting you with like-minded professionals when traveling for business, or if simply want to meet other folks in your industry. Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancyne...
Jan 13, 2019•1 hr
Max Starkov, former President & CEO, HEBS Digital, now Founder & Director, breaks down with our co-hosts the need for hoteliers to first resolve 'the big picture' of customer engagement, acquisition and retention and its underlying technology solutions like CMS, CRS, CRM, RMS, ORM, etc., before falling for 'shiny widgets.'
Jan 08, 2019•40 min•Season 2Ep. 11
Glenn chats with Tim Busch, Founder/ CEO, Pacific Hospitality Group, which operates Meritage Collection hotels including Paséa Hotel & Spa in Huntington Beach, Estancia La Jolla Hotel & Spa near San Diego, Ko’a Kea Hotel & Resort in Kauai, and two Napa Valley properties – The Meritage Resort and Spa and Vista Collina Resort. First, Dave Eisen, Director of Hotel Intelligence and Customer Solutions at HotStats and Glenn discuss the prospects of 2019 and the hotel business. Subscribe to...
Jan 05, 2019•59 min•Season 3Ep. 137
Glenn chats with Simon Naudi, CEO of Corinthia Hotels. First, Chris Green, Chief Commercial Officer of Chesapeake Hotels, and Glenn wrap up 2018 and look into 2019. Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com Send us your thoughts and comments to Glenn@rouse.media , or via Twitter and Instagram @TravelingGlenn. Visit our sponsors: Duetto , Red Roof Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android : https://play.google.com/music/lis...
Dec 30, 2018•1 hr 2 min•Season 3Ep. 137
Glenn chats with Bill Walshe, CEO Viceroy Hotel Group, who reveals management techniques that drive success. First, Chris Hartley, CEO, Global Hotel Alliance, share show smaller hotel companies are teaming up in an innovative way to compete against the major global hotel companies. Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com Send us your thoughts and comments to Glenn@rouse.media , or via Twitter and Instagram @TravelingGlenn. Visit our sponsors: Duetto ,...
Dec 23, 2018•1 hr 14 min•Season 3Ep. 136
Glenn chats with Valeriano Antonioli, CEO of the Lugarno Collection , an ultra-luxury hotel company that’s reinventing the luxury hospitality experience. The company’s newest brand Portrait is designed to be an extension of the community in which its located and Antonioli shares the critical nature of this strategy as travel trends change. Oh yeah, it happens to be owned by luxury fashion brand Salvatore Ferragamo. First, It’s holiday season! That means it must be time to think about summer trav...
Dec 15, 2018•59 min•Season 3Ep. 135
The World Travel & Tourism Council (WTTC) released its annual Cities Report and Shanghai and Beijing are now the top tourism cities in the world! Who else is on the list? Listen to Rochelle Turner, Director of Research at WTTC and find out. First, Glenn gets us caught up on some stuff. Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com Send us your thoughts and comments to Glenn@rouse.media , or via Twitter and Instagram @TravelingGlenn. Visit our sponsors: ...
Dec 09, 2018•43 min•Season 3Ep. 134
Glenn speaks with Michael McCormick, Executive Director of the Global Business Travel Associations. They’re a group we don’t talk enough about on the hotel side, but you must know about them! Topics: brands, customer loyalty, apps, duty of care, and tools creating better policies for placing employees on the road. Also, Theresa van Greunen of Hawaii based Aqua-Aston Hotels on sustainability, protecting coral reefs and the ocean, and keeping environment healthy so tourism will continues growing. ...
Dec 01, 2018•56 min•Season 3Ep. 133
Marco Benvenuti, co-founder of Duetto , joins Glenn for an in depth discussion about the radical disruption technology is creating within the hotel business, specifically around making meaningful connections with customers regarding pricing and the increasing reality that personalization is everything! Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com Send us your thoughts and comments to Glenn@rouse.media , or via Twitter and Instagram @TravelingGlenn. Visit o...
Nov 28, 2018•42 min
Glenn speaks with Triumph Hotels COO Brett Blass on how they’ve created the ultimate NYC hotel collection steeped in local history and neighborhood ties. First, Glenn speaks with Bruce Ford, SVP of Lodging Econometrics from BNDY and the HX: Hotel Experience in NYC on state of the hotel universe and lots more. Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com Send us your thoughts and comments to Glenn@rouse.media , or via Twitter and Instagram @TravelingGlenn. ...
Nov 25, 2018•1 hr 2 min•Season 3Ep. 132
Chris Blaine, VP, Global Sales & Customer Success at Sojern shares the secrets you need to ensure your hotel has a very merry holiday season with show host Estella Hale, Chief Evangelist at SHR and No Vacancy's Glenn Haussman.
Nov 19, 2018•33 min•Season 1Ep. 10
Glenn speaks with Kevin Dallas, CEO of the Bermuda Tourism Authority about the history of the Bermuda tourism business, how It fell out of favor and its recent resurgence with new hotels and an under construction all new international airport. First, Glenn speaks with Parris E. Jordan, Vice President with HVS New York and Managing Director of HVS Bahamas, who creates and organizes the CHICOS conference about the incredible excitement surrounding the region’s investment opportunities. Subscribe t...
Nov 18, 2018•59 min•Season 3Ep. 131
Anne Smith, Vice President, Brand Management, Design and Compliance, Choice Hotels shares everything you need to know about its new Clarion Pointe brand extension.
Nov 14, 2018•16 min
Glenn speaks with Alan J. Fuerstman, founder, chairman and CEO, Montage International, and Michael Fuerstman, co-founder & creative director, Pendry Hotels, on creating memorable brands and rethinking the luxury experience. First, Glenn speaks with Andrew Cohan, Managing Director at Horwath HTL – Miami, on why sustainability is not only makes great business sense, but could help out Mother Nature. Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com Send us yo...
Nov 10, 2018•1 hr 6 min•Season 3Ep. 130
