Glenn speaks with Kimpton’s Chief Commercial Officer Kathleen Reidenbach on the company’s newest campaign Stay Human, which highlights the important role humanity plays in hospitality. Plus, inside the brand’s first social experiment Room 301 , an element of the Stay Human campaign exploring human connection through a three month in-room experiment at the Kimpton Everly Hotel in Los Angeles. First, Glenn speaks with Donald Bowman, General Manager at Waldorf Astoria Las Vegas on transitioning to ...
Nov 04, 2018•1 hr 11 min•Season 3Ep. 129
Glenn speaks Mark Dorr, President, New York State Tourism Authority on the opportunities and challenges experienced in the varied regions of NY state tourism. First, Glenn speaks with Kelly Abdo, Public Relations Manager with Turning Stone Resort Casino in Upstate NY. They discuss smart PR practices. Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com Send us your thoughts and comments to Glenn@rouse.media , or via Twitter and Instagram @TravelingGlenn. Visit our...
Oct 28, 2018•55 min•Season 1Ep. 128
Glenn speaks with Bill Duncan, Global Head of the All Suites and Focused Service Categories with Hilton where he oversees Embassy Suites by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton (All Suites) along with Hampton by Hilton, Hilton Garden Inn and Tru by Hilton (Focused Service). In addition, Duncan oversees the Enterprise Owner Relations team, which provides an aligned global owner relations strategy, and drives owner portfolio and hotel-level performance by coordinating owner...
Oct 20, 2018•59 min
In this bonus episode we stomp out the bed bug scourge with the help of Jeff Zimmerman of BedBug-HeatDoctor/Prevsol. We discuss where bud bugs are biting most, how they're adapting into newer and harder to kill strains, the rise of the tropical bed bug in the USA, where people go wrong when treating and how to solve the problem with new heaters hitting the market. Contact: Jeff Zimmerman, National Sales Director 855-928-4776 office 517-936-9415 cell jeff.zimmerman@prevsol.com BedBug-HeatDoctor/P...
Oct 17, 2018•28 min
In this episode, we go live to NYC to speak with Michael Zayas, Corporate Director of Digital Marketing and ECommerce for Real Hospitality Group, to discuss the current realities of guest booking, and the importance of clearly communicating your hotel brand to attract and convert more users.
Oct 15, 2018•30 min•Season 1Ep. 9
Glenn speaks with Julienne Smith, SVP, Development & Owner Relations for Hyatt Place and Hyatt House, North America and share the latest behind the scenes news on Hyatt Place and Hyatt House brands in the U.S. and Canada, the next generation of Hyatt Place hotels and the importance of wellness in hospitality. First, Glenn and producer Jeff Polly examine the top 10 best cities to hold a conference. Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com Send us yo...
Oct 14, 2018•1 hr 13 min•Season 3Ep. 126
Glenn catches up with AAHOA Secretary Vinay Patel who shares what’s happening in the political landscape regarded the lodging industry. They cover the recent AAHOA & AHLA Legislative Action Summit, Tax Cuts and Jobs Act and Tax Reform 2.0, JOLT Act, Joint Employer, tariffs and more. First, Bruce Ford, SVP of Lodging Econometrics gives a report from The Lodging Conference and event Glenn missed and is very sad about. Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancy...
Oct 07, 2018•1 hr 9 min•Season 3Ep. 125
Glenn catches up with industry icon Jim Holthouser for tales from a storied career and what it’s like reinventing yourself after a decades long career. But first Glenn speaks with Calvin Stovall, Chief Experience Officer with ICONIC Presentations on coaching staff on delivering incredible customer experiences. Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com Send us your thoughts and comments to Glenn@rouse.media , or via Twitter and Instagram @TravelingGlenn....
Sep 29, 2018•1 hr 36 min•Season 3Ep. 124
In this special show, Glenn hosts a roundtable discussion with members of the Hospitality Mastermind Group discussing some of the biggest issues faced by designers, purchasing execs and suppliers. It’s a fantastic fast paced discussion featuring: Brian Thornton of BGT Designs; David Messersmith, Director of Hospitality Development for JMJ Development, formerly of Gatehouse Capital; Tarlene Davis, Hospitality Angelz Principal; Neil Locke, Neil Locke & Associates; Tracy Chevalier, Senior VP of...
Sep 26, 2018•57 min
We feature Jonathan Halkyard, President and CEO of Extended Stay America who shares the story of transforming an organization and the future of ESA. But first, we speak with Gary Hernbroth of Training for Winners shares the secret to being prepared for that so called “offseason.” Subscribe to our weekly newsletter. Text hotel to 66866. Visit www.novacancynews.com Send us your thoughts and comments to Glenn@rouse.media , or via Twitter and Instagram @TravelingGlenn. Visit our sponsors: Duetto , R...
Sep 21, 2018•1 hr 11 min•Season 3Ep. 123
Dan Cockerell started his Disney career as a participant of the Walt Disney World college program, and worked his way up to VP, Magic Kingdom, leading a team of 12,000 cast members, who entertain millions of guests every year. Now he's sharing his leadership insight with companies all around the world. We find out what makes Disney so special and how those lessons can be used in other hospitality businesses. Plus, the state of hotel cyber security and physical security with Peg McGregor, CEO of ...
Sep 15, 2018•1 hr 13 min•Season 3Ep. 121
We feature micro-hotel pioneer and The Pod Hotels co-founder Richard Born on birthing this trend. Learn why it's taking off and it's history. But first, we speak with Jason Fudin, CEO and Co-founder of WhyHotel on creating new luxury pop up hotel concept in newly built, luxury apartment buildings. Subscribe to our weekly newsletter. Text hotel to 66866. Visit the brand new www.novacancynews.com Send us your thoughts and comments to Glenn@rouse.media , or via Twitter and Instagram @TravelingGlenn...
Sep 09, 2018•53 min•Season 3Ep. 121
We feature Dianna Vaughan, Global Head and SVP, Hilton and discuss the importance of all suites hotels to the customer and its overall business strategy, her journey as an executive, the importance of environmental stewardship. But first, we speak with Kerry Ranson, Chief Development Officer Business and Acquisitions with HP Hotels who shares what its like developing hotels in 2018, the importance of off market deals and finding them, and the overall state of the deal market. Subscribe to our we...
Aug 31, 2018•54 min•Season 3Ep. 120
In this episode, we sit down with Sanjay Wahi, VP of Product Management at Sojern, to explore how you can drive direct demand by meeting your guests where they are physically and mentally within the social ecosystems of Facebook, Google, and beyond.
Aug 27, 2018•37 min•Season 1Ep. 8
We feature Phil Hugh, Chief Development Officer with Red Roof to discuss their newest brand entrant HomeTowne Studios by Red Roof, the brand’s first foray into the exploding extended stay market. But first, we speak with Conrad Fort Lauderdale Beach’s General Manager Chintan Dadhich to discuss what being a GM in a hotel is like and how he creates career and customer success. Subscribe to our weekly newsletter. Text hotel to 66866. Visit the brand new www.novacancynews.com Send us your thoughts a...
Aug 24, 2018•1 hr 1 min•Season 3Ep. 119
In this episode, we sit down with two of the savviest tech buying pros in our industry today, Chuck Valentino, Vice President of Operations for Vagabond Inn, and Jordan Hollander, Co-founder of Hotel Tech Report, to find out what the process of shopping for hotel technology has become, and what hoteliers can do to turn it back to their advantage.
Aug 21, 2018•48 min•Season 1Ep. 7
Go behind the scenes with Wyndham Hotels and Resorts franchising. We talk to Tom Barber , Chief Strategy and Development Officer, Wyndham Hotel Group about everything you want to know about what the company is up to for hotel development. And yes, we get some straight talk about the La Quinta acquisition. Also, in our first segment Adam Glickman of Parallax Hospitality we talk about how to make money by leveraging the wellness trend. Subscribe to our weekly newsletter. Text hotel to 66866. Visit...
Aug 17, 2018•1 hr 3 min•Season 2Ep. 118
This episode is a deep dive into the current state of Atlantic City. In the first segment Glenn talks with Showboat Atlantic City General Manager Tim Kuhlman and discuss turning a once shuttered casino resort into something new and entirely different. Kulman shares how he’s making it happen (hint: lots of creativity & resourcefulness!). Then Chris Green, COO of the management company Chesapeake Hospitality talks about state of A.C. Chesapeake manages Showboat, so we get great insight into th...
Aug 10, 2018•1 hr 8 min•Season 2Ep. 117
Gary Mendell is turning tragedy into a movement. After losing his son Brian to the scourge of addiction, he vowed to not let this happen to others. He started Shatterproof as a national nonprofit organization dedicated to reducing the devastation the disease of addiction causes families. In this show we discuss drug addiction, creating a national movement, why this disease is prevalent and societal attitude toward drugs and lots of other difficult topics. Listen this show now and then join the m...
Aug 09, 2018•35 min
Brian Wogernese, President and CEO, Cobblestone Hotels , just closed a deal for the purchase of Vimana Franchise Systems , which has brands such as Centerstone Hotels and Key West Inns . We talk about his current company strategy and get into why this deal happened and what it means for the future of the rapidly growing Cobblestone. First, Glenn chats with Bruce Ford , SVP of Lodging Econometrics . We get a midsummer update on state of the hotel industry, as well as what the new hotel constructi...
Aug 04, 2018•1 hr 5 min•Season 1Ep. 116
In this episode, we sit down with Greg Mount, President and CEO of Red Lion Hotel (RLH) Corporation to find out how his team took a 40-year old hotel brand and brought it into a new era via the RLH RevPak, and how their vision can help other hoteliers win their own markets.
Jul 31, 2018•35 min•Season 1Ep. 5
Dan Cummins is a renowned comedian, television producer and host of the Timesuck podcast, in where he expresses his comedic take on historical events. But he’s also an active touring stand-up comic who’s been on shows like Conan . He’s on the road constantly, and that means staying in plenty of hotels. We get the hilarious guest perspective of life on the road. First, Glenn chats with Andrew Hazelton, Managing Director, AETHOS Consulting Group about a new type of executive management position em...
Jul 28, 2018•1 hr 20 min•Season 3Ep. 115
In this episode, Glenn Haussman of the No Vacancy podcast and Estella Hale, Chief Evangelist with SHR discuss an exciting new technology survey. Fuel Travel , StayNTouch and Flip.to partnered to study perspectives from hoteliers and suppliers on industry technology and we sit down with Stuart Butler, COO of Fuel Marketing, to discuss Fuel's newly-released hospitality technology study conducted to find out if vendors and hoteliers are aligned in their expectations, with a special focus on the sub...
Jul 23, 2018•36 min•Season 1Ep. 5
Jay Stein is an intuitive, creative and insightful leader who we got on the mic. He’s the CEO of Dream Hotel Group and he discusses creating cool hotels that become part of the cultural zeitgeist and insight to who he is as an executive. First, Glenn chats with Jennifer Hawkins, President of the public relations firm Hawkins International . She is a PR pro in harmony with rising trends, and in this show is all about wellness. You’ll be startled by how big this is going to get. Subscribe to our w...
Jul 20, 2018•1 hr 3 min•Season 3Ep. 114
Everything changes now. OK, that’s a bit dramatic. However, aparthotels, which combine extended stay, hotel and serviced apartments create a new category that aims to push back shared economy accommodation sites. Glenn and his HeretoStay.tv producer Art Lewry discuss it from the first aparthotel in Paris, Mode Arc De Triomph . Plus, a report on Serviced Apartment Summit Europe in London. Then, Glenn chats with Larry Korman co-CEO of Korman Communities and President of AKA, a company that gave bi...
Jul 13, 2018•1 hr 5 min•Season 3Ep. 113
The active use of personal guest information is the key to meeting travelers where they are. In this episode, Estella and Glenn sit down with Rich Maradik, Founder of nSight for Travel , a leading predictive marketing tools provider for our industry, to discuss what predictive marketing is, why it matters, and the best ways to use this technology to truly connect with your hotel guests.
Jul 08, 2018•34 min•Season 1Ep. 4
It’s time for Millennials to move out of the spotlight for a moment, we’re focused on Gen Z, many of whom are college aged and ready to spend! Stacey Paul, Head of Travel Innovation at UNiDAYS , the world’s leading Student Affinity Network, shares results of an incredible travel survey you need to hear to believe. Here’s a tease, they have money to spend and prefer hotels over home sharing. Then, Mark Durliat, CEO and co-founder of Grace Bay Resorts , on luxury Caribbean development. He continue...
Jul 06, 2018•1 hr 3 min•Season 3Ep. 112
Glenn and Estella Hale, Chief Product Evangelist with SHR, take a look at the hot topics from HITEC. Joining in to give their perspectives are Doug Tucker, director of product management with SHR & Nicole Adair, Head of Revenue Management with SHR. Issues include action on trade show floor, Millennials, block chain and lots more.
Jul 02, 2018•34 min•Season 1Ep. 3
Jon Kastl, principal at interior design firm Champalimaud and lead designer behind the recently debuted Waldorf Astoria Chengdu , shares how hoteliers design in China, and tells the story of Chengdu, which is home to 14 million people. Then, we hear from Keith Menin, Principal and Jared Galbut, Managing Principal of Menin Hospitality, a South Beach based company focused on upscale lodging, lifestyle restaurants and nightlife venues. We hear about the reinvention of the 1940s era Gale South Beach...
Jul 01, 2018•1 hr•Season 3Ep. 111
We speak with DHS Campaign Manager Taylor Price about the valuable “If You See Something, Say Something®” program. He runs this important safety program and he shares it's history and how everyone can help be aware and spot potential terrorist or other dangerous activity. Learn more about preventing terrorism on the Department Homeland Security on the agency's website . Subscribe to our weekly newsletter. Text hotel to 66866. Visit the brand new www.novacancynews.com Send us your thoughts and co...
Jun 27, 2018•19 min
