Whether it be a new medication, an additional supplement, or a clinical service, pharmacists have to be able to increase their patients’ perceived value. The more informed and on-board a patient is with their health regimen, the more adherent and receptive they will be to the products or services you are offering. Your patients become your best salesman by advocating to their physician on your behalf. Specialty pharmacy owner Brandon Knott explains why cultivating patient buy-in is essential for...
Mar 17, 2021•50 min•Season 1Ep. 26
“It’s not rebels that make trouble, but trouble that makes rebels.” -Ruth Messinger When you break away from the traditional way of doing things, you face unique problems - and unique problems require creative solutions. Phillip Baker opened Good Shepherd Pharmacy with the goal to help his patients save money on their prescriptions. Good Shepherd operates on a membership model that gives patients their medication for free (or at-cost) with no additional markups on price. To save time, they use a...
Mar 15, 2021•45 min•Season 1Ep. 6
Technology allows us to be digitally connected, and this is especially important in the world of healthcare. Pharmacists collect valuable data that needs to be recorded in a way that makes it easily accessible and shareable amongst other healthcare professionals. Shelly Spiro, Executive Director of the Pharmacy HIT Collaborative, joins us to explain the power of leveraging technology to share clinical data - and the importance of creating standards for interoperability. Hosted By: Mark Bivins, V...
Mar 10, 2021•1 hr•Season 1Ep. 25
What’s the use of being perfectly adherent to a poor medication regimen? Before measuring adherence, it should first be confirmed that a patient is taking the right medications, at the right dose, at the right time. Factors like family genetics and drug interactions can affect the way a patient responds to their medications, and evaluating these factors is a valuable service that pharmacists can provide to their patients. Dr. Calvin Knowlton joins us to explain his mission behind MedWise and why...
Mar 03, 2021•51 min•Season 1Ep. 24
Setting goals is the easy part. But how can you make sure you actually follow through with them? Vicki Einhellig leads her pharmacies with the 4 Disciplines of Execution, a strategy that increases motivation within her team and ensures that their goals are actually attainable. She explains how 2020 became their strongest year in sales yet, as they successfully reached the goal they set for themselves. And it doesn’t stop there - they have big plans in store for 2021 as well. Hosted By: Jeff Key,...
Feb 24, 2021•53 min•Season 1Ep. 23
For pharmacies everywhere, there are things you can and should be doing to help your community, especially during this time. As Staci Hubert explains, as long as you put your mind to it and surround yourself with a team of bright people, you can get it done. You don’t need to be an expert - just by being a pharmacist, you are already more than capable. As a CPESN luminary, Hubert has helped build programs in her community from the ground up in order to help benefit the pharmacies in her town. Sh...
Feb 17, 2021•42 min•Season 1Ep. 24
Growing your pharmacy doesn’t always have to mean adding new services or hiring new employees. Sometimes, all it takes is looking at your existing operations and finding areas to maximize your potential. Brad White is the VP of a group of independent pharmacies in the Ohio area, and it’s not by accident that they are all running smoothly. White shares his advice on minimizing gaps on your team, maximizing your investments, and cultivating staff buy-in. Beyond the Scripts - Episode 5 Hosted By: W...
Feb 10, 2021•49 min•Season 1Ep. 5
A silver lining of the pandemic has been the creation of new opportunities for some independent pharmacies, and the common thread between these stores is their preparation and planning. Kavanaugh Pharmacy has been busy with distributing, storing, and administering the Covid vaccine as well as performing thousands of Covid tests for their community. According to Scott Pace, it’s all about doing your “late night homework” and planning ahead so you can position yourself to be considered for these o...
Feb 03, 2021•37 min•Season 1Ep. 21
In this episode we are joined by Scott Pace, one of the major figures contributing to the creation of Act 900. He served as the COO of the Arkansas Pharmacy Association during this time and was integral to the unanimous success of independent pharmacy in Rutledge v. PCMA. Listen as he tells the story behind winning the case and the obstacles in lobbying against PBMS. Pace is a pharmacy owner with his wife Anne, and is currently using his law background as a partner at Impact Management Group, a ...
Jan 27, 2021•37 min•Season 1Ep. 21
What factors make a pharmacy ‘successful’? What if we could boil it down to quantitative measurements and be able to prove a pharmacy’s potential for success? These are the kind of questions Lisa Hines thinks about in her role as VP of Performance Measurement for the Pharmacy Quality Alliance (PQA). Join Hines and our hosts Mark and Josh as they take a deep dive into the process behind developing pharmacy metrics that can prove a pharmacy’s value to health plans and payers. Hosted By: Mark Bivin...
Jan 20, 2021•50 min•Season 1Ep. 20
Get inspired to trigger your pharmacy’s success - both figuratively and literally. It starts with an idea, something you are passionate about and can turn into a new initiative at your pharmacy. But how can this idea become a successful reality? For Chris Cornelison, it involves building a strong company culture and surrounding yourself with people who inspire you. He explains how to grow a successful program by creating triggers in your workflow and using your technology to make your job easier...
Jan 13, 2021•53 min•Season 1Ep. 19
It’s a new year with new resolutions. Putting your pharmacy on a ‘diet’ can tighten up your business to help it run lean and clean. With ownership in 23 different pharmacy locations, Jeff Harrell has learned a thing or two about running a successful business. He shares his technique of focusing on the small details and plugging the holes that you may not even realize are leaking money out of your pharmacy. By building good habits and being disciplined, you can refresh your pharmacy and see the r...
Jan 06, 2021•57 min•Season 1Ep. 18
Many people find change daunting, but as we know, it is the only thing in this world that is constant. CPESN Executive Director Troy Trygstad joins the Catalyst Pharmacy Podcast to discuss disruptions in pharmacy from technology, patient behavior, and COVID-19. Independent pharmacies are not in competition with one another. In fact, Troy argues that community pharmacies need to be seen as a collective in order to influence the widespread change in patient and government perceptions of being loca...
Dec 30, 2020•1 hr 2 min•Season 1Ep. 17
How did the Covid testing program at Tarrytown Pharmacy skyrocket so fast? Some might call it luck, but Rannon Ching says it’s all about being prepared. They were already familiar with the process since they had other POC testing services already in place. When it comes to the Covid vaccine, they’re already one step ahead with an ultra-cold freezer ready to go. Tarrytown is all about constant growth and being better than you were yesterday. By building a culture of teamwork and open communicatio...
Dec 23, 2020•1 hr 1 min•Season 1Ep. 16
With enough hard work and a little imagination, you can do anything you set your mind to. This is Joe Williams’ personal mantra, as he is always seeking out new business opportunities in the most unlikely places. He encourages pharmacists to move past the traditional pharmacy model and challenge themselves to not be complacent. Listen as he recounts inspirational stories of the ways he and his team have helped improve lives in their community - and it all started by winning a raffle at a trade s...
Dec 22, 2020•1 hr 2 min•Season 1Ep. 4
Following the announcement of PioneerRx Pharmacy Software’s acquisition by RedSail Technologies, we bring you an exclusive episode highlighting the key factors behind this decision and exciting plans for the future of independent pharmacy. NCPA CEO Doug Hoey steps in as our special guest host to interview PioneerRx President Jeff Key and RedSail CEO Kraig McEwen. Doug asks the pressing questions that everyone wants the answers to. Together, PioneerRx and RedSail will be part of the largest commu...
Dec 16, 2020•1 hr 17 min•Season 1Ep. 15
What does your front-end say about your pharmacy? Is it attracting customers or is it steering them away? Especially during this holiday season, it’s time to take advantage of some great opportunities for boosting your OTC and retail sales. NCPA’s Senior Director of Marketing shares tried-and-true tips on promoting front-end products in your pharmacy and designing your store layout with a focus on customer experience. Hosted By: Jeff Key, President of PioneerRx | Marsha Bivins, Director of Marke...
Dec 09, 2020•49 min•Season 1Ep. 14
If you work at an independent pharmacy, it’s likely that you depend on a PSAO for your contracting. At Jolley’s Compounding Pharmacy, however, pharmacist Ben Jolley acts as their own ‘in-house PSAO.’ After looking at their numbers and seeing a high amount of true-ups, he decided to direct-contract on his own. Jolley breaks down the process and explains the pros and cons of deciding to opt-out of a PSAO, even describing situations where certain pharmacies have better leverage than a PSAO even doe...
Dec 02, 2020•44 min•Season 1Ep. 13
Inspired to come to the United States by the cast of Beverly Hills, 90210, Amina Abubakar has faced any challenge to meet her goals. Approaching each roadblock as a solvable problem, Amina’s infectious optimism and hard work have brought her undeniable success both in her professional and personal life. Amina believes all pharmacists have value to give. Learn how to identify and communicate your value to providers and patients so that you never miss the opportunities that come to your door. Host...
Nov 25, 2020•55 min•Season 1Ep. 12
Med sync requires a lot of work up front, but once you get to the tipping point - that’s when the hard work pays off. That tipping point is when you start to see a shift in the amount of work you’re putting in, and the time-saving benefits of med sync start to kick in. In order to get to this point, we have to flip the narrative. We have to remember that med sync shouldn’t feel like an upsell. We have to convince ourselves, our staff, and our patients of the true value it provides. And once you ...
Nov 20, 2020•48 min•Season 1Ep. 3
Is your pharmacy missing out on The Domino Effect? When you get outside of your pharmacy walls to network and build relationships in your community, the opportunities will start to form a chain reaction - just ask Brent Talley. Talley is the pharmacy manager at Hayes Barton Pharmacy in Raleigh, NC, and here he joins Jeff and Marsha to talk about how he is filling the gaps in his community. There’s always a problem to be identified, and if you can find it, your pharmacy just might be part of the ...
Nov 18, 2020•45 min•Season 1Ep. 11
Everyone knows that the squeaky wheel gets the grease. If you want to see change, you have to get out there and advocate for it. Mindy Smith joins Mark and Josh to talk about ways to get involved in lobbying for the interests of community pharmacy and speaking to your local representatives (Donuts preferred, but not required). Mindy is the Vice President of Professional Affairs at Tabula Rasa HealthCare. She is passionate about the advancement of medication safety and giving pharmacists the tool...
Nov 11, 2020•43 min•Season 1Ep. 10
Ever since he was a child, Josh Rimany knew he wanted to help people. He didn’t know what exactly that would look like at the time, but today his journey has led him to independent pharmacy. Josh is the Founder & Chief Wellness Officer of Dilworth Drug & Wellness Center in Charlotte, NC. His goal is to empower patients to actually get better - not just use medicine to mask their symptoms. Jeff, Marsha, and “Josh #2” learn how Josh Rimany gets to the core of motivating his patients to liv...
Nov 04, 2020•55 min•Season 1Ep. 9
For years, independent pharmacists have operated in uncharted territory - literally. Today, documenting clinical services is not only important for patient adherence, but for pharmacists to bill as providers. On this spooky edition of the Catalyst Pharmacy Podcast, Mark and Josh sit down with Barry Klein, owner of Klein’s Pharmacy in Cuyahoga Falls, OH with his wife, pharmacist, and business partner Ann. Barry isn’t afraid of new challenges like COVID-19 testing, piloting a Medical Services Orga...
Oct 28, 2020•49 min•Season 1Ep. 8
Good things come to those who wait. And by wait, we mean take risks, learn from mistakes, and deliver extraordinary patient care. Jennifer Palazzolo is the owner and pharmacist at Flatirons Family Pharmacy in Longmont, CO. She has gone from working years in a chain pharmacy to owning her own. Listen in as she and Will talk about her journey to ownership, functional medicine, and other clinical services as she stays true to her community’s values. Beyond the Scripts - Episode 2 Hosted By: Will Tu...
Oct 22, 2020•57 min•Season 1Ep. 2
This weekend, the National Community Pharmacy Association (NCPA) hosted their 2020 Annual Convention where Jeff, Mark, and Marsha had the opportunity to sit down with CEO Doug Hoey. Growing up in his father’s pharmacy, Doug has transformed from a superhero in a small community to the head of a national organization, and he’s taking every eager pharmacy with him to the top. Learn first-hand how NCPA is advocating for independent pharmacies on provider status, the pharmacy payment model, COVID-19 ...
Oct 19, 2020•45 min•Season 1Ep. 7
Morgan Miller knows that it takes a series of small wins to make a big impact. She advocates for her patients by working with local clinics and manufacturers to get them the services and medications they need - especially when no one else will. Morgan is the Director of Specialty Pharmacy at Alps Pharmacy and Founder of Remedy - a functional medicine consulting service. Our hosts Mark and Josh recall the first time they visited Morgan to interview her as one of PioneerRx’s Pharmacy Leaders, and ...
Oct 14, 2020•39 min•Season 1Ep. 6
Tony Willoughby believes that independent pharmacy should be relational, not transactional. Forming human connections with both your patients and with the physicians you collaborate with is a powerful way to bring more value as a pharmacist. Tony is the President of Catalyst Health Rx and President of Population Health at StratiFi Health, where he helps manage a clinically integrated health network of pharmacists and physicians. Join Jeff, Mark, and Marsha as they learn how building strong relat...
Oct 07, 2020•39 min•Season 1Ep. 5
Stacy Welling may not have followed the traditional route to pharmacy ownership, but that didn’t stop her from creating a highly successful service and product line that fills a major gap in her community. Stacy is the owner of Whaley’s Pharmacy, Inc. with three locations in Jefferson City, Missouri. She is also the founder of Whaley’s Baby, a line of products and services for women and babies before, during, and after pregnancy. Jeff, Josh, and Marsha explore how marketing and innovation have s...
Sep 30, 2020•48 min•Season 1Ep. 4
The greatest medicine of all is teaching people how to not need it. Michael Muniz is inspired by this every day as he helps people turn their lives around through the use of functional medicine. Michael is a trained pharmacist, nutritionist, surgical tech, President-Elect of the Texas Pharmacy Association, and owner of My NuRx Pharmacy in Harlingen, TX. Our host Will Tuft follows Michael’s inspiring journey that led him to the unique care model that he follows today. Hosted By: Will Tuft - Direc...
Sep 16, 2020•1 hr 12 min•Season 1Ep. 1
