Goldman Sachs, a bastion of Wall Street for over 150 years, has been remaking itself using new technology. Marty Chavez, co-head of securities and former CFO, has played a key role in this transition as workflows, position titles, and business models across the bank are reimagined. As he says, trading and coding are now “literally” one and the same. Hear him describe how technology is changing what it means to be a bank and give tips to executives working to navigate the transition to AI.
Mar 12, 2019•36 min•Ep 26•Transcript available on Metacast AI has been predicted to replace humans in professions ranging from customer service representatives to medical doctors. But many have pointed out elements of human work that would be difficult to imagine being performed by AI. HBS Professor Raj Choudhury discusses his investigations into uses of technologies based on machine learning. AI, he says, will be a valuable tool in the hands of experts. Listen to hear why.
Feb 26, 2019•22 min•Ep 25•Transcript available on Metacast The recent wave of geopolitical events, including Brexit and changes in U.S. policies, are creating uncertainties for firms that must manage global talent. Rina Montalvo, News Corporation’s Director of Global Mobility, has an inside look at the impacts. How are these events affecting deploying talent globally? How are large companies gearing up to handle them?
Feb 19, 2019•18 min•Ep 24•Transcript available on Metacast As jobs change faster and faster and companies work to prepare their employees for the future, it is more important than ever for firms to assess the talent they have and understand skills they need to compete. David Blake, founder and Executive Chairman of Degreed and author of the new book The Expertise Economy, talks to Joe about how companies can learn to speak the language of skills and empower employees working to gain them.
Feb 05, 2019•28 min•Ep 23•Transcript available on Metacast If you ask her about emerging technologies, Sophie Vandebroek – VP of Emerging Technology Partnerships at IBM – can tell you firsthand how the pace of change is moving faster and faster. From AI to blockchain, Bill talks with Sophie about how businesses are harnessing the cutting edge of advanced technologies and what one of the world’s largest enterprise technology companies has learned from putting them to use. Link to transcript.
Jan 29, 2019•32 min•Ep 22•Transcript available on Metacast Almost a third of workers—and more senior executives—say their careers have been adversely affected by caregiving obligations. As Joe explains to this episode’s guest host, HBS alum and Care.com CEO Sheila Marcelo, demographic trends and the changing role of women in the workforce mean that employers must make informed choices and “do the math.” By not accounting for costs like reduced productivity and increased turnover, employers leave money on the table when it comes to care. Link to our new ...
Jan 16, 2019•36 min•Ep 21•Transcript available on Metacast The largest charter school network in the US, KIPP, is preparing young people, K–12, to lead what CEO Richard Barth calls “choice-filled lives.” This starts with teaching both academic skills and “soft skills” that are crucial for success at work and continues with proper guidance about the different paths towards a successful career. Hear why Barth is bullish on how the future of schools is gearing up to connect students to employers and a lifetime of employment. Link to transcript.
Dec 18, 2018•27 min•Ep 20•Transcript available on Metacast Examining the realities of rural America, Larry Summers concludes that the problem is not just one of providing people with incomes—it’s about the very basic human connection between work and satisfaction. Speaking with Bill, Summers advocates “employer subsidies” to encourage hiring in depressed regions, as opposed to measures like Universal Basic Income, which “send a message that it’s fine not to work.” Link to transcript.
Dec 04, 2018•22 min•Ep 19•Transcript available on Metacast From South Carolina, to Appalachia, to Wisconsin, Professor Willy Shih set out across the country to understand the plight of older workers coping with the changing nature of jobs. His conclusion: the challenges are enormous, but finally, a grassroots movement is taking shape to retrain workers across communities in America. Professor Shih, who has a background in American manufacturing, shares his road-trip findings with Bill in this podcast as well as an HBR article.
Nov 20, 2018•26 min•Ep 18•Transcript available on Metacast America’s skills ecosystem is broken. Employers are confounded by workforce development institutions. Middle skills employees can’t get the training they need. Educators aren’t held accountable for outcomes. Now, innovative providers are aligning stakeholders around a common cause: creating a pipeline of workers with 21st century skills. Joe quizzes Frank Britt, CEO of Penn Foster, one of the oldest non-traditional educators in the U.S., on how the new skills ecosystem must be radically redesign...
Nov 06, 2018•32 min•Ep 17•Transcript available on Metacast Panu Routila, the CEO of Konecranes, which makes port cranes and industrial lifting equipment, discusses how technology is transforming the business of moving many of the things we buy every day. Technologies such as data analytics and virtual reality are not only improving maintenance and revolutionizing employee training, but are leading to a constant evolution of business models. For a CEO like Panu, predicting the future has never been more important. What do you think he sees when he looks ...
Oct 25, 2018•27 min•Ep 16•Transcript available on Metacast In a re-release of our first episode, Vittorio Colao, who stepped-down as CEO of Vodafone in October of 2018, discusses the sweeping changes technology is bringing across his organization, from call centers to senior executives. If you like this episode, listen to HBS Cold Call to hear Bill Kerr discuss the HBS case on Vodafone’s transformation.
Oct 18, 2018•19 min•Ep 15•Transcript available on Metacast In a special episode, Professor Bill Kerr talks with co-host Professor Joe Fuller about his new book on global talent. Talent, Bill argues, is the world’s most precious resource. It is the most important factor in driving innovation – critical in today’s knowledge economy. Though the US is the world leader in attracting global talent – a key driver of its phenomenal growth – the world around it is catching up. Can the US retain its edge or will it allow other countries to rise to the top?
Oct 02, 2018•50 min•Ep 14•Transcript available on Metacast As the world gets smaller, the talent pools available to firms are getting much, much bigger. By bringing employers and workers together and solving key challenges of contracting at a distance, digital labor platforms are changing the way work is done. Professor Chris Stanton, who has studied them for over a decade, discusses the ins and outs of tapping into these labor sources, how workers on these marketplaces compete, and how platforms are disrupting management. Are physical offices a thing o...
Sep 20, 2018•45 min•Ep 13•Transcript available on Metacast As demographics change, caregiving responsibilities have become an increasingly integral part of employees' lives. Joe speaks with Care.com CEO Sheila Marcelo about how her experience of being “sandwiched” by care responsibilities led her to found her company. Caregiving benefits, she argues, are not only perks, but are critical to competitiveness for employers and the overall economy. And our current model is broken. Is Care.com the solution?
Sep 06, 2018•22 min•Ep 12•Transcript available on Metacast There is a deep chasm separating the millions of Americans with limited access to college degrees from professional life. Gerald Chertavian, founder and CEO of Year Up, describes how his organization steps into this void, erecting ladders of opportunity to well-paying jobs while supplying leading businesses like Microsoft and JP Morgan with talent that would otherwise go overlooked. Where will one of their graduates end up this fall? No spoilers here.
Aug 16, 2018•30 min•Ep 11•Transcript available on Metacast As regional utilities across the country faced a silver tsunami of retiring workers, they came together as an industry to develop a pipeline of middle skills workers like linesmen and technicians. From identifying critical roles and competencies to developing curriculum, utilities relied on the Center for Energy Workforce Development (CEWD) to develop industry-wide solutions. Ann Randazzo, the head of the CEWD, says success lies in asking “what can we do better together than we can separately?”
Jul 31, 2018•20 min•Ep 10•Transcript available on Metacast As businesses grapple with advancing artificial intelligence they must make strategic choices. Senior McKinsey Partner Scott Rutherford finds that the best companies ask: How can we delight customers? Which functions can we trust to the technology and how will employee roles evolve alongside? How do we invest in human capital? Where should we be located? How can we reorganize to become more competitive?
Jul 17, 2018•21 min•Ep 9•Transcript available on Metacast Professor Sandra Sucher, an HBS faculty member who has studied trust in business for over a decade, discusses “techlash.” With customers, employees, and governments reacting to transgressions by some of the world’s largest companies, the importance of trust is more evident now than ever. Sandra explains why businesses need our trust, how they violate it, and what they can do to recover.
Jul 11, 2018•29 min•Ep 8•Transcript available on Metacast As customers become more demanding, businesses must work fast to release new products and provide a high-quality customer experience. To keep up, ING took a radical approach one might expect from a Silicon Valley technology company, not a big bank. Bill speaks with the CEO of ING Netherlands, Vincent van den Boogert, about his company’s abrupt shift to operating as an agile organization. Is it, in his words: Brave, braver, or stupid?
Jun 29, 2018•17 min•Ep 7•Transcript available on Metacast Joe discusses the ins and outs of developing an advanced manufacturing talent pipeline in rural Mississippi with Macaulay Whitaker, the Chief Operating Officer of Golden Triangle Development LINK. She describes how companies like PACCAR, Steel Dynamics and Airbus Helicopters partner with the local education system to develop the talent they need while providing middle class jobs to the region. But the real challenge is: will the region be able to sustain its current pace of “uncomfortable growth...
Jun 22, 2018•21 min•Ep 6•Transcript available on Metacast Joe Fuller speaks with Joe Max Higgins, the CEO of Golden Triangle Development LINK, to discuss how a rural region in Mississippi became an attractive destination for global businesses after several local factories were shut down. Though a small part of the process, the final pitch to one outside company may have involved large helicopters, ATVs, and the removal of power lines.
Jun 19, 2018•20 min•Ep 5•Transcript available on Metacast Michael Chui, Senior Partner at McKinsey Global Institute (MGI), and an expert in artificial intelligence, believes that many jobs are going to disappear – including those done by MBAs and doctors – just not as quickly as people think. As he says to Bill Kerr, there is a lag between the rate at which technology advances and the rate at which it is adopted. Just think Star Trek.
Jun 03, 2018•16 min•Ep 4•Transcript available on Metacast Damon Silvers, the Policy Director and Special Counsel at the AFL-CIO believes that with the Supreme Court slated to rule on Janus v. American Federation of State, County, and Municipal Employees in June-July 2018, financial stability—not technology—is the biggest threat to America’s labor movement. Silvers tells Bill Kerr that he’s a technology optimist: technology can actually help strengthen the role of labor if it boosts productivity.
Jun 03, 2018•26 min•Ep 3•Transcript available on Metacast HBS professor Joe Fuller’s latest research Dismissed by Degrees shows that when companies start asking for a four-year college degree for jobs that previously did not require one, they not only reduce opportunities for workers but also restrict their ability to attract talent. Which is why companies like CVS, Hasbro, Lifepoint Health and State Street are taking active steps to combat degree inflation—and in the process opening up many thousands of jobs to middle class Americans.
Jun 03, 2018•27 min•Ep 2•Transcript available on Metacast Vittorio Colao, CEO Vodafone, is bringing about sweeping change at one of the world’s largest telecommunications companies. In a conversation with Bill Kerr, Colao shares the management challenge of using bots and advanced technology to transform activities like marketing and hiring. Digital ninjas, he says, help a lot.
Jun 03, 2018•19 min•Ep 1•Transcript available on Metacast Harvard Business School Professors Bill Kerr and Joe Fuller talk to leaders grappling with the forces reshaping the nature of work.
May 31, 2018•2 min•Transcript available on Metacast 
