Ep 7: The CEO of ING Netherlands describes his bank’s agile “big bang”
Jun 29, 2018•17 min•Ep 7•Transcript available on Metacast Episode description
As customers become more demanding, businesses must work fast to release new products and provide a high-quality customer experience. To keep up, ING took a radical approach one might expect from a Silicon Valley technology company, not a big bank. Bill speaks with the CEO of ING Netherlands, Vincent van den Boogert, about his company’s abrupt shift to operating as an agile organization. Is it, in his words: Brave, braver, or stupid?
