Lisa welcomes Di O'Neill from Strategy Analytics to the podcast to discuss smart surfaces and fabrics. They discuss use cases in automotive, buildings, and healthcare along with key enablers. In Condensed Soup, they share their favorite uses for smart surfaces. Di O'Neill at SA SA research on smart surfaces Want to talk more about smart surfaces and fabrics? Email us at UXSoup@strategyanalytics.com Chris on LinkedIn Lisa on LinkedIn Diana on LinkedIn Strategy Analytics UX Innovation Practice...
Sep 07, 2021•23 min•Transcript available on Metacast Chris welcomes Dr. Myra Blanco from the Virginia Tech Transportation Institute to discuss human factors and user experience topics with commercial vehicles, including long-haul trucking, delivery vehicles, and drone delivery. They cover automated delivery vehicles as an equity equalizer, accommodating for "technology immigrants", issues with testing self-driving vehicles, and the role that humans will still play with commercial AV's. Dr. Myra Blanco at VTTI SA Research on Self Driving Vehicles Q...
Aug 31, 2021•23 min•Transcript available on Metacast UX principles are applied nearly everywhere, including sports. From analyzing human performance data, communicating recommendations to athletes and coaches, understanding skill acquisition, and shifting to user (athlete)-centered training, the field of sports science research has exploded thanks in part to the proliferation of performance tracking technology. Chris welcomes to the podcast Dr. Rob Gray from Arizona State University and The Perception & Action Podcast to discuss how human perf...
Aug 24, 2021•20 min•Transcript available on Metacast Banking has changed enormously over the past decade. With online banks and apps that can do almost anything, how well do they meet user needs? How is the banking experience differ between the US and Europe? In Condensed Soup, Chris, Lisa, and Diana discuss their best or worst banking experience. Want to share your opinion on the user experience of banking and banking apps? Email us at UXSoup@strategyanalytics.com Chris on LinkedIn Lisa on LinkedIn Diana on LinkedIn Strategy Analytics UX Innovati...
Aug 17, 2021•21 min•Transcript available on Metacast Icons are all around us in our personal computers and electronic devices to represent functions that we use daily, such as saving a document or attaching a file to an email. The first versions of these icons were created using metaphors or analogies related to the ways the tasks were previously performed, to ease the transition into a more digital framework. However, many of these initial versions could now be replaced to resonate better with current generations of digital users, but why isn't e...
Aug 10, 2021•24 min•Transcript available on Metacast We all enjoy those everyday experiences that make our life more pleasant, but we also suffer little annoyances with everyday products and services. Lisa, Chris, and Diana reflect on both the good and the bad, providing suggestions for removing friction points in the things we use frequently. In Condensed Soup, they discuss their most recent memorable experience with non-everyday things. Want to share your everyday positive and negative experiences with everyday things? Email us at UXSoup@strateg...
Aug 03, 2021•27 min•Transcript available on Metacast As vaccination rates increase, travel corridors are slowly opening up. What does international travel look like during this time? Lisa recently traveled from the US to the UK and takes Diana and Chris through a user journey of her journey across the pond. What parts of the process were different? What could be done more efficiently? Would Lisa be open to traveling again? Questions? Comments? Email us at UXSoup@strategyanalytics.com Chris on LinkedIn Lisa on LinkedIn Diana on LinkedIn Strategy An...
Jul 27, 2021•20 min•Transcript available on Metacast What are other use cases relatable voice agents could support to improve the in-vehicle user experience? How do researchers conduct studies using anthropomorphic agents? Join Chris, Diana, and Dr Gary Burnett from Nottingham University in part two of their conversation, to find out how relatable agents can minimise driver fatigue and support trust on automated vehicles. Dr Gary Burnett SA research on digital assistant usage and satisfaction SA research on voice interfaces and AVs Questions? Comm...
Jul 20, 2021•20 min•Transcript available on Metacast What are anthropomorphic or relatable agents? What are the challenges researchers and designers face to make them natural? What work still needs to be done? Join Chris, Diana, and Dr. Gary Burnett from Nottingham University, to find out more about those challenges, and in which in-vehicle use cases they best suited to enhance the overall experience of getting from A to B. Dr Gary Burnett SA research on voice interfaces and navigation UX Questions? Comments? Email us at UXSoup@strategyanalytics.c...
Jul 13, 2021•19 min•Transcript available on Metacast How can OEMs design self-driving vehicles so they don't cause motion sickness? This will be of upmost importance with higher levels of automation, even before achieving full automation at Level 5. At some point, the driver will be expected to take control from the vehicle, or may desire to do so. How will it be ensured that the driver is fit to drive? Diana and Chris welcome Dr. Joseph Smyth from the Warwick Manufacturing Group at the University of Warwick to talk about designing, measuring, and...
Jul 06, 2021•23 min•Transcript available on Metacast Lisa welcomes back Dr. Paul Tennent from the Mixed Reality Lab at the University of Nottingham for Part Two of their discussion on soma experiences. In this episode they discuss fearsome experiences and substitutional reality, including the gas mask experience, using mixed reality to relive history, and feeding an infinite line of Elvis impersonators. Dr. Paul Tennent and the Mixed Reality Lab at the University of Nottingham UX Research from Strategy Analytics on Mixed Reality Questions? Comment...
Jun 29, 2021•23 min•Transcript available on Metacast How can users better describe their bodily experiences when interacting with virtual or augmented reality? What happens when their body movements are deliberately misaligned with what they are seeing? Lisa welcomes Dr. Paul Tennent from the Mixed Reality Lab at the University of Nottingham to talk about these soma experiences, including the VR Swing, the Baby Game, and what it would feel like to be an insect. Dr. Paul Tennent and the Mixed Reality Lab at the University of Nottingham UX Research ...
Jun 22, 2021•18 min•Transcript available on Metacast Is listening to the AM/FM radio while driving dead? Diana Franganillo, Director of In-Vehicle User Experience at Strategy Analytics, makes her UX Soup debut and joins Chris in answering this question, discussing what has always set radio apart, UX issues with radio, and what radio needs to do to maintain and grow listenership. In Condensed Soup they reminisce about their favorite memories with radio growing up. SA research on what consumers listen to in the car Questions? Comments? Email us at U...
Jun 15, 2021•24 min•Transcript available on Metacast Chris welcomes David MacQueen, Executive Director of the Virtual and Augmented Reality service at Strategy Analytics, to discuss use cases and UX issues for enterprise AR applications, including healthcare, manufacturing and the military. They also discuss implications for the consumer AR market and Apple's upcoming foray into AR glasses. Virtual and Augmented Reality service AR Industry and Academia Research David MacQueen on LinkedIn Questions? Comments? Email us at UXSoup@strategyanalytics.co...
Jun 08, 2021•23 min•Transcript available on Metacast The annual Google I/O developer event was held May 18-20 and several announcements were made regarding Android 12 and advancements in AI, AR, and other areas. Lisa and Chris discuss the UX impact of these announcements, and in Condensed Soup Lisa talks about how they would enhance her artwork. Report on Google I/O event Questions? Comments? Email us at UXSoup@strategyanalytics.com Chris on LinkedIn Lisa on LinkedIn Strategy Analytics UX Innovation Practice...
Jun 01, 2021•17 min•Transcript available on Metacast CHI is the must-see HMI conference every year. This year it was virtual, with the leading academic and industry researchers presenting their latest findings. Lisa talks with Chris about a select few HMI research papers that caught her eye, including ones on self-driving cars, virtual reality for older adults, and creating mHealth apps for veterans and active duty personnel. Questions? Comments? Email us at UXSoup@strategyanalytics.com Chris on LinkedIn Lisa on LinkedIn Strategy Analytics UX Inno...
May 25, 2021•22 min•Transcript available on Metacast Contactless payment systems like Apple Pay and Samsung Pay haven't caught on in the West like they have in China. What UX issues are holding them back? What features might entice them to use them more? Chris and Lisa discuss their recent research on contactless payments and in Condensed Soup, Chris talks about his memorable coffee-buying experience in China. SA research on contactless payments Questions? Comments? Email us at UXSoup@strategyanalytics.com Chris on LinkedIn Lisa on LinkedIn Strate...
May 18, 2021•21 min•Transcript available on Metacast More and more carmakers are committing to electric vehicles in the coming years. Chris and Lisa discuss consumer acceptance of EVs, concerns consumers have, the importance of navigation systems for EVs, and EV-specific HMI. In Condensed Soup the discuss their best or worst EV experiences. Consumer interest in electric vehicles Questions? Comments? Email us at UXSoup@strategyanalytics.com Chris on LinkedIn Lisa on LinkedIn Strategy Analytics UX Innovation Practice...
May 11, 2021•20 min•Transcript available on Metacast Chris welcomes Ben Lundin from Strategy Analytics' Connected Mobility Service to discuss ride hailing, car sharing, bike & scooter sharing, and public transport. They talk about the impact of the pandemic on mobility services, UX issues for mobility, and how self-driving cars fit. In Condensed Soup, Chris and Ben discuss their best, worst, or funniest mobility service experience. UX Research on Mobility Services Connected Mobility Service Ben Lundin on LinkedIn Episode Transcript Questions? ...
May 04, 2021•25 min•Transcript available on Metacast Robot vacuum cleaners, robot companions, robot police dogs...robots have been in the spotlight, with new ones appearing at CES every year. In this episode, Lisa and Chris take a look at some of the key use cases and UX issues for robotics. In Condensed Soup they talk about their own favorite use case for them. Research on robotics Episode Transcript Questions? Comments? Email us at UXSoup@strategyanalytics.com Chris on LinkedIn Lisa on LinkedIn Strategy Analytics UX Innovation Practice...
Apr 27, 2021•21 min•Transcript available on Metacast Could I interest you in a free cup of coffee? Advertisements that interact with you via voice recognition are in development. Could these actually work? In what use cases would they be appropriate? What are the UX issues that need to be addressed so that advertisers do not turn off their target customers? Chris and Lisa discuss these topics and more in this week's episode. Research on in-vehicle commerce Research on chatbots Episode Transcript Questions? Comments? Email us at UXSoup@strategyanal...
Apr 20, 2021•20 min•Transcript available on Metacast Lisa welcomes Karen Purcell from Cornell University to UX Soup to discuss an ongoing NSF-funded citizen science project where they are co-creating an app for underserved communities to monitor noise pollution. They discuss the challenges faced in taking on such an ambitious project and provide advice for researchers trying to change the way science is done to make it more inclusive. The Noise Project Episode Transcript Questions? Comments? Email us at UXSoup@strategyanalytics.com Chris on Linked...
Apr 13, 2021•24 min•Transcript available on Metacast Renee and Chris from Episode 11 make a return visit to talk with Lisa about what has changed from last time with the user experience of distance learning at the high school and university levels, the challenges they continue to face in meeting the needs of students, teachers, and parents while adhering to policies not written for distance learning, and how much they expect this past year to impact the future of education. Episode 11 - Distance Learning UX: Educators' Perspectives Episode 10 - Di...
Apr 06, 2021•24 min•Transcript available on Metacast UX designers are facing mammoth challenges in designing for a connected world. In part two of this topic, Lisa, Chris, and Derek discuss mental and conceptual models, trust and reliability, and more. In Condensed Soup, they discuss their best or worst experiences with connected objects. SA report on integration of connected devices Episode Transcript Questions? Comments? Email us at UXSoup@strategyanalytics.com Connect on LinkedIn: Chris , Derek , Lisa Strategy Analytics UX Innovation Practice...
Mar 30, 2021•23 min•Transcript available on Metacast UX designers are facing mammoth challenges in designing for a connected world. In the first of a two-part episode, Lisa, Chris, and Derek discuss some of these challenges, including integrating services from collaborations and partnerships, building responsive systems, and accounting for potential use cases and ways connected systems can be misused. In Condensed Soup, they discuss the merits of smart refrigerators as hubs. SA report on integration of connected devices Episode Transcript Question...
Mar 23, 2021•24 min•Transcript available on Metacast Self-driving cars were initially marketed as a means of opening the world to those with mobility challenges. But are they following through on that promise? Are self-driving cars being designed with accessibility in mind? Chris, Derek, and Lisa talk about their latest research on self-driving cars for people with sight loss. In Condensed Soup, they share their most challenging driving experience. Research on autonomous vehicles and accessibility Research on transport for those with sight loss Re...
Mar 16, 2021•19 min•Transcript available on Metacast Derek and Chris discuss the UX of hearables. What exactly are they? What key features do they enable? Chris goes through the UX of the BeHear Access, Timekettle M2, and Waverly Labs' Ambassador hearables. In Condensed Soup, they talk about their best and worst experiences with translations while traveling. Episode Transcript Questions? Comments? Email us at UXSoup@strategyanalytics.com Connect on LinkedIn: Chris , Derek , Lisa Strategy Analytics UX Innovation Practice...
Mar 09, 2021•19 min•Transcript available on Metacast Derek and Chris discuss the recent Robinhood scandals from a UX perspective. What role did the user experience of the Robinhood app play in the GameStop saga? How do financial service apps find the balance between design simplicity and providing necessary information and research? And also, how is Robinhood like Tesla? In Condensed Soup, Derek and Chris discuss what they would do with a life-changing amount of money. Questions? Comments? Email us at UXSoup@strategyanalytics.com Connect on Linked...
Mar 02, 2021•19 min•Transcript available on Metacast Lisa talks with the "grandfather of VR", Dr. Tom Furness from the University of Washington. They talk about the potential for virtual and augmented reality, the Virtual World Society, and how VR can be used for good. Link to the Virtual World Society SA report on recent advancements in augmented reality SA report on UX keys for VR Growth Episode Transcript Questions? Comments? Email us at UXSoup@strategyanalytics.com Connect on LinkedIn: Chris , Derek , Lisa Strategy Analytics UX Innovation Prac...
Feb 23, 2021•24 min•Transcript available on Metacast Chris welcomes back Kevin Nolan, VP of UX Innovation at Strategy Analytics, to take a look at the progress that has been made in consumer device UX over the past 10 years, and what that means for the next 10. Episode Transcript Questions? Comments? Email us at UXSoup@strategyanalytics.com Connect on LinkedIn: Chris , Derek , Lisa Strategy Analytics UX Innovation Practice...
Feb 16, 2021•19 min•Transcript available on Metacast 
