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Contactless payment systems like Apple Pay and Samsung Pay haven't caught on in the West like they have in China. What UX issues are holding them back? What features might entice them to use them more? Chris and Lisa discuss their recent research on contactless payments and in Condensed Soup, Chris talks about his memorable coffee-buying experience in China.

SA research on contactless payments

Questions? Comments? Email us at UXSoup@strategyanalytics.com

Chris on LinkedIn

Lisa on LinkedIn

Strategy Analytics UX Innovation Practice

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Episode description

Contactless Payments and Digital Wallets

Episode description