In this episode, Hilary Corna is joined by guest Andy Bailey to explore the transformative power of process improvement and its impact on organizational success. From insights on practical tools to creating a culture of continuous improvement, this episode is packed with actionable strategies to elevate your business. Whether you're a leader, entrepreneur, or just curious about operational excellence, you'll find a ton of golden nuggets in this episode. Visit www.HilaryCorna.com/learni...
Feb 20, 2025•28 min•Transcript available on Metacast In this episode, Hilary tackles one of the most overlooked challenges in business—inefficient processes. From missed opportunities to hidden costs, she breaks down why inefficiency can cripple growth and offers proven strategies to fix it fast. Drawing on her experience as a former Toyota executive and Kaizen leader, Hilary explores solutions to streamline workflows, eliminate waste, and empower teams to thrive. Whether you're facing operational bottlenecks or looking to enhance your team&a...
Feb 06, 2025•11 min•Transcript available on Metacast Is email marketing just sending emails, or is it a dynamic tool for building lasting customer relationships? In this episode, Hilary Corna talks with email marketing strategist Melanie Balke about developing a robust email marketing approach that adapts as a business grows. Melanie shares how to evolve from sending basic campaigns to leveraging advanced segmentation, loyalty programs, and lifecycle optimization. They discuss the role of metrics, how to avoid vanity pitfalls, and the art of balan...
Jan 23, 2025•29 min•Transcript available on Metacast As we dive into 2025, we’re thrilled to share a special highlight reel from some of our most impactful conversations. This episode is packed with insights, stories, and strategies from incredible minds, offering a rich tapestry of ideas to inspire you. Whether you’re looking to refine processes in your organization or spark fresh perspectives, these snippets have something for everyone. Let’s make 2025 a year of growth and innovation together! Visit www.HilaryCorna.com/learning-center for free t...
Jan 09, 2025•27 min•Transcript available on Metacast In this episode, our host, Hilary Corna, delves into a transformative approach to organizational management—shifting from an owner-led to a manager-led business model. This shift allows companies to operate with resilience and scale, independent of constant oversight from their founders or CEOs. Hillary discusses the importance of creating standardized processes, delegating responsibilities effectively, and fostering a culture where systems are seen as empowering rather than restrictive. Through...
Dec 19, 2024•17 min•Transcript available on Metacast Ever wondered how to create a culture that embraces growth, resilience, and lasting change? In this episode, we dive into the power of process improvement and the impact it can have on both organizations and personal leadership. Returning after a refreshing break, our host brings renewed energy and fresh perspectives, sharing insights on what it takes to lead effectively in a world that demands continuous improvement. We’ll explore strategies to build a process-centered organization, foster resi...
Dec 05, 2024•29 min•Transcript available on Metacast Why is process documentation often treated as a “one and done” task when it could be an invaluable asset? In this episode, our host dives deep into the purpose and impact of properly documented processes within organizations. Discussing frameworks like EOS and concepts from books like "Scaling Up," the conversation explores why documentation is more than a risk mitigation tool—it’s a foundation for onboarding, training, and sustainable growth. Discover the three main reasons for docume...
Nov 21, 2024•20 min•Transcript available on Metacast In this episode of the Unprofessional Podcast, host Hilary Corna, best-selling author and former Toyota executive, sits down with Patrick Wallain, CEO and Founder at ABLEMKR. Together, they explore the power of process improvement in transforming organizations. Drawing on Hillary’s 20+ years of experience and Patrick’s leadership insights, they discuss the tools and strategies that drive operational excellence. From the Kaizen approach to practical tips you can apply today, this episode is a mus...
Nov 07, 2024•31 min•Transcript available on Metacast In this episode, Hilary Corna discusses the importance of focusing on consistency to achieve business success. Rather than chasing new ideas or complex systems, Hilary emphasizes the value of mastering the "boring" tasks that truly drive results. Learn how falling in love with routine processes can help you solve key problems and avoid wasting time and resources. If you're looking to streamline your operations and see long-term growth, this episode is for you. TIMESTAMPS [00:23] T...
Oct 24, 2024•42 min•Transcript available on Metacast Ever wondered what it takes to thrive in the luxury resale market? In this episode, we dive into the fascinating world of luxury resale with Courtney Watkins, the owner of a luxury research brand and the innovative marketplace "Mind and Yours." We explore the dynamics of buying, selling, and trading luxury accessories and clothing, discussing the unique challenges and opportunities within this growing industry. From the importance of the in-store shopping experience to what sets their ...
Oct 03, 2024•26 min•Transcript available on Metacast Do you find it hard when life changes all your plans? It’s time to start seeing things from another perspective. Life has curious ways to teach us new lessons. In this episode, I share a hard and special moment in my life that changed my whole year and taught me how processes can be applied in every area of our lives. Don't miss out on this episode - turn the hard moments of life into knowledge, motivation, and improvement. TIME STAMPS [01:50] Why do I do this podcast? [02:30] The moment th...
Sep 19, 2024•12 min•Transcript available on Metacast In the early months of 2024, we proudly present our latest episode—a curated anthology of impactful conversations from the last quarter. This compilation offers an immersion into diverse perspectives shared by guests, encapsulating the essence of our podcast. We invite you to explore these snippets and learn how to embrace process in your organization. Your insights are invaluable, so please consider leaving a review and sharing your thoughts. We want to hear from you! TIMESTAMPS [00:28] Greg Ei...
Apr 18, 2024•27 min•Transcript available on Metacast In this episode, explore the world of business exits with Jessica Fialkovich, owner of Exit Factor, a business exit expert. Learn from Jessica's entrepreneurial journey, from running a wine boutique to creating the Exit Factor model. Discover the keys to increasing a company's value and the common mistakes owners make when exiting. Get valuable advice and insights on starting the exit process and debunking myths about exiting a company. TIME STAMPS [01:34] Entrepreneurial Beginnings: T...
Mar 21, 2024•22 min•Transcript available on Metacast In this episode, meet Natasha Miller, CEO of Entire Productions. From envisioning a career in performance art to leading a multi-million-dollar entertainment production company. Explore the secrets behind their success, including branding prowess and streamlined processes. Discover Natasha's insights on marketing, continuous improvement, and the human touch in business. Learn from her experiences, what she's proud of in her company, and gain invaluable advice for entrepreneurs. TIME ST...
Mar 07, 2024•37 min•Transcript available on Metacast In this episode, we delve into Jordan Passman's journey as the founder and CEO of Score a Score, uncovering his path into entrepreneurship. His business, driven by aiding musicians in showcasing their music in films and series, addresses a significant need. Jordan shares engaging stories, highlights music's influence in daily life, and debunks common misconceptions about music production. TIME STAMPS [07:09] How Music Production for Big Companies is Like. [10:46] The Impact of Music in...
Feb 22, 2024•29 min•Transcript available on Metacast In this episode, join us as we unravel the story behind Iconic, the e-commerce giant renowned for its zero sugar proteins, led by founder Billy Bosch. Explore the essence of standing out in a saturated market, emphasizing the crucial importance of identifying what sets your brand apart. Moreover, delve into an intriguing discussion about entrepreneurs' values, personal growth, and the lasting financial legacy they aim to leave. Tune in for a fascinating conversation into the realms of brand...
Feb 08, 2024•40 min•Transcript available on Metacast Today, Hilary sits down with Greg Eisen, a seasoned entrepreneur and Petra business coach. Greg emphasizes the significance of tailored processes that align with your company's mission and vision. He also highlights the crucial role of CEOs in staying connected to the front line of their business, even while delegating tasks. Prepare to elevate your business game and unlock the potential of purpose, accountability, and alignment for sustainable growth! Tune in and buckle up as we unlock thr...
Jan 25, 2024•38 min•Transcript available on Metacast In this episode, we're diving into the role of training development and its significance within the PDCA process. Today, our focus is on the fundamental step of training development and how it plays a role in providing teams with essential skills and knowledge, enhancing our business's day-to-day operations. Furthermore, we will explore strategic facets of training development, such as tailoring content to specific audiences and synchronizing training schedules with the "Go Live&q...
Jan 11, 2024•31 min•Transcript available on Metacast Want to boost your business success? Start with your employees! Building a positive and productive relationship with your workforce is key to success in today's cutthroat market. But how can you achieve this? By implementing processes that foster communication, collaboration, and transparency within your organization. And who better to guide you than Krystyn Sadler, President of Mosaic Consulting Group? In this podcast episode, Krystyn shares her expert insights and practical tips for using...
Dec 14, 2023•46 min•Transcript available on Metacast We are celebrating 100 episodes! In this special episode dedicated to our community, we're unveiling three services designed to supercharge your processes and create a lasting impact with your clients. Listen to the transformative journeys of Petra, Mosaic, and Natura Landscapes. These companies' stories offer a sneak peek into the power of continuous process improvement. This episode offers exclusive insights to reshape your business landscape towards process mastery and operational e...
Nov 30, 2023•28 min•Transcript available on Metacast In this episode, we explore the impactful "ACT" phase of PDCA, highlighting its value in practical application and advocating process standardization for peak performance. Today, we emphasize updating hiring and onboarding procedures post-"Go Live" to align with changes. Ensuring new hires receive current training is vital and reinforced by recording sessions. We also address the challenges of unresolved issues post-planning and introduce the idea of preserving unimplemented ...
Nov 16, 2023•15 min•Transcript available on Metacast In today’s episode, the Director of Training at The ONE Thing company, Chris Dixon, joins us to talk about the bestseller book The ONE Thing and its methodology that keeps people referring it. Chris shares insights on how identifying our 'one thing' can transform our lives. Get ready to embrace personal growth and the beauty of simplicity. Say goodbye to productivity myths and hello to prioritization that truly matters. Discover how to align your purpose with core values and strike the...
Nov 02, 2023•30 min•Transcript available on Metacast In this episode, we delve into the seventh stage of the PDCA process known as "Sustain the Process and Monitor Results." Our focus is on maintaining processes, which corresponds to the "Check" phase. Today, we shed light on a common challenge: the tendency to abandon processes when progress is slow. Ensuring the sustained operation and vigilant monitoring of processes is vital for unlocking their complete potential. Curious to learn more? Tune in to discover how effectively s...
Oct 19, 2023•19 min•Transcript available on Metacast In this episode, we dive into an exclusive interview with Mandy Burage, President of Petra Coach, who shares invaluable insights on embracing processes, investing in employee development, and creating a connected work environment. Get ready to unlock the key to success and unleash your full potential with Mandy's expert advice. Don't miss this opportunity to gain insider knowledge on coaching, leadership, and personal growth. Tune in now to fuel your professional journey and transform ...
Oct 05, 2023•40 min•Transcript available on Metacast In this episode, we delve into a critical phase of the PDCA process: the "Go Live" step. We will shed light on the transformative potential of the "Go Live" phase in the PDCA process. From discovering errors to embracing change and creating impactful communication. Additionally, we'll navigate the process of transitioning to a new approach and addressing strategic facets of "Go Live." A central question emerges: How should you approach a "Go Live" ann...
Sep 21, 2023•16 min•Transcript available on Metacast Jim Taszarek, President and Co-Founder of Market Enginuity, joins us this week to unveil the secrets to growing revenue and strengthening processes. Join us as Jim shares his invaluable insights, taking us through the dynamic world of audio and the pivotal role of effective processes. CEOs, get ready to make processes your secret weapon for unstoppable scalability. This episode is a powerhouse of strategies and insights that have propelled Market Enginuity to the top of the industry. Tune in now...
Sep 07, 2023•33 min•Transcript available on Metacast In this episode we delve into the overview of the PDCA process. Our goal is to help you gain a clear understanding of the steps you need to become acquainted with before diving into each individual one separately. This comprehensive overview streamlines Toyota's concepts, making them easier for you, our audience, to grasp. Don't miss out—tune in and expand your knowledge! TIME STAMPS [04:55] What Is the PDCA Process? [07:30] PDCA Process Step 1: Understand the Current State. [10:54] PD...
Aug 24, 2023•26 min•Transcript available on Metacast Being a boss is not the same as being a leader. A leader directs and motivates a team without imposing their own ideas to generate a positive result, while a boss is an imposed authority that uses its power to command or issue orders to one or more people. However, there are many concepts, as there are leadership types. In this episode, we talk about intuitive leadership with our guest Susan Brady. So, if you're looking to become a better leader, this episode is for you. Don't miss it!...
Aug 10, 2023•42 min•Transcript available on Metacast In this episode, our main focus will be on the pivotal fifth step of the PDCA Process: Developing Countermeasures. We'll dive into the process of creating appropriate countermeasures, emphasizing the significance of a realistic approach. We discussed effective ways to manage the 30-day sprint of development, which sets the premises for making a substantial impact. Additionally, we'll highlight why the development of countermeasures holds such importance in the PDCA Process and how it s...
Jul 27, 2023•26 min•Transcript available on Metacast In this episode, Josh discusses the significance of driving consistency through effective processes and how routine can help you break free from the mundane. As a CEO, it's crucial to do the right things to ensure business success, and BPM can be the secret sauce to achieve that. While processes may not be glamorous, they are a powerful tool that can transform your business. By optimizing your business processes through BPM, you can reduce costs, increase productivity, improve customer sati...
Jul 13, 2023•46 min•Transcript available on Metacast 
