Theres no doubt that the food delivery business supports the big chains but not the independent ones. Enter a real changemaker: Toby Savill, Co-Founder and CEO at Foodstuff a new food delivery company in the UK which works with only independents, supports riders on living wage, and provides a zero emissions delivery. Whats more, Foodstuff launched during the pandemic, yet theyve managed to scale across multiple locations in the UK including Manchester, Bristol and Cambridge. Tune in to thi...
Sep 23, 2021•41 min•Ep 125•Transcript available on Metacast Peter Backman and Michael Tingsager have chosen to come together to create a series of conversations to help leaders in the food and drinks industry to get better out of the starting blocks recovering from a pandemic, no one wanted and no one was ready for. We don't have all the answers but we wish to share our observations and insights which can help leaders to make better decisions about their strategies and tactics as they navigate through the time ahead. Key takeaways from this episode are: ...
Sep 21, 2021•1 hr•Transcript available on Metacast Mary Sue Miliken is one of my personal heroes. With over four decades of experience working in the hospitality sector, she has created a true legacy through her sustainability, social and culinary goals. Mary is an American chef, restaurateur, cookbook author, activist, and radio and TV personality. She is best known for Border Grill restaurants, trucks, and catering, which she runs with her business partner of more than 35 years, Susan Feniger. In this conversation we discuss what its like to w...
Sep 16, 2021•1 hr 2 min•Ep 124•Transcript available on Metacast Systems, culture and business those are the foundations for a successful, sustainable business. Jim Laube, Founder of RestaurantOwner.com, shares some practical applications and what you can start doing today. Join us as we explore the relationship between leadership and culture, and what we mean by culture. We also discuss communicating your values, empowering your staff, and practising daily gratitude. RestaurantOwner.com was founded in 1998 by Jim Laube. With a diverse food service back...
Sep 09, 2021•1 hr 5 min•Ep 123•Transcript available on Metacast This is the first face-to-face conversation Ive had since the pandemic, and Im super excited to meet the co-founder of Honest Burgers, Tom Barton, in Brighton where the business was conceived. Starting from humble beginnings, they now have burger restaurants in London, Reading, Bristol, Cambridge, Cardiff, Brighton, Manchester and Liverpool. They make British beef patties in their own butchery, and most of their ingredients are homemade. We discuss what it means to be honest, being an anti-chain...
Sep 02, 2021•1 hr 14 min•Ep 122•Transcript available on Metacast Daniel Hulme has a phenomenal approach to learning and unlearning. He has built multiple businesses, launched restaurants and bars all from starting as a chef at 16 years old. As founder of On Air Dining, a unique Culinary Concierge Service and its sister brand On Air Interiors, supplying the worlds finest soft furnishings to aircraft, yachts and houses. His company has created a globally unique system of cooking, packaging and delivering of high end food on board an aircraft. In this conv...
Aug 26, 2021•1 hr 1 min•Ep 121•Transcript available on Metacast A dark kitchen serves customers exclusively by delivery, operating as a separate food vendor from an existing restaurant's kitchen. Its certainly a smart business model, but many brands can flop after launching. So what does it take to create visibility out of the kitchens invisibility? Having run his own food supply business for nearly 30 years, Azher Rubbani has been on a journey of transformation and decided to launch his own dark kitchen, Chowbunch, during the pandemic. Azher joins me ...
Aug 19, 2021•1 hr 7 min•Ep 120•Transcript available on Metacast I dont want to share the finances to Im not good with numbers... these are all common phrases that hold us back as leaders. So today I bring on a real financial maverick, David Lund, who helps people get comfortable with numbers. He is the Founder of Hotel Financial Coach and supports leaders of hotel firms through financial training. Davids background includes over 30 years as a Regional Controller, Corporate Financial Director, Hotel Manager and Controller throughout North America....
Aug 12, 2021•51 min•Ep 119•Transcript available on Metacast Todays guest proves how the hospitality industry is so flexible. Consultant Jon Spiteri is currently a partner of Sessions Arts club a creative studio from painter Jonny Gent together with partner architect Russell Potter. Located in a restored 18th century Grade II former courthouse on Clerkenwell Green, Sessions Arts Club brings together art, people, food and wine. Like most of us, Jons work was massively affected by the pandemic, but having a clear vision helped him navigate through it. Im ex...
Aug 05, 2021•55 min•Ep 118•Transcript available on Metacast As a founder of two hospitality brands, todays guest is a true early adopter with technology. JP Then believes you can reach so many more customers if you have an omni-channel strategy. He is the founder of Slerp, an on-demand e-commerce and order management system, and Crosstown Doughnuts, a London brand specialising in handcrafted doughnuts and specialty coffee. Tune in to find out more about using ecommerce systems fit for hospitality. We also discuss finding a business partner, the future of...
Jul 29, 2021•1 hr•Ep 117•Transcript available on Metacast Tim Foster joins the show to help arm you with your recruitment tactics. Tim is Head of Being Awesome at the Yummy Pub Co, which operates pubs in London and Surrey. Yummy Pub is a boutique pub company founded in 2007 by Tim, Anthony Pender and Jason Rowlands. Theyve learnt how a hospitality business can survive and thrive amidst a pandemic, through adaptability, staff engagement, and a resilient mindset. Tims drive and ambition to succeed is infectious. In this discussion, Tim shares...
Jul 22, 2021•1 hr 1 min•Ep 116•Transcript available on Metacast Award-winning PR and media expert Sangeeta Waldron is the founder of Serendipity PR and the author of The PR Knowledge Book and Corporate Social Responsibility is Not Public Relations . She is often invited to events both nationally and globally, where she speaks about the media, Corporate Social Responsibility (CSR) and diversity in business. In this fascinating discussion, we explore what it takes for businesses to fully embody their corporate social responsibility. Tune in to this interview t...
Jul 15, 2021•1 hr 5 min•Ep 115•Transcript available on Metacast Ari Weinzweig is a true maverick when it comes to leadership and sticking to a vision. He believes in the need to build a business that not only achieves great business results but also makes a significant positive impact on your people, community and our planet. Ari is the Co-Founder of Zingerman's Delicatessen, which is a nationally renowned food icon. Zingermans Community of Businesses has grown to 10 businesses with over 750 employees and over $55 million in annual revenue. Over ...
Jul 08, 2021•1 hr 15 min•Ep 114•Transcript available on Metacast Binge Marketing is a marketing strategy that has you developing a long-term relationship with your audience using serial content. This fosters trust and lays a foundation for the realisation of your marketing goals. The person behind this concept is Carlijn Postma, founder of the content marketing agency The Post and author of Binge Marketing: The Best Scenario for Building Your Brand. I invited Carlijn on to the show to find out how this methodology works, and how you can start implementing the...
Jul 01, 2021•1 hr 1 min•Ep 113•Transcript available on Metacast Levy UK is the catering and hospitality partner to many of the UK's iconic sport, leisure, heritage, performing venues, conference and exhibition centres and with that comes great responsibility for a green future. MD of Levy UK and Ireland Jon Davies shares how so much is possible to change within the catering and hospitality industry, and why the future is bright. In this inspiring conversation, we learn more about how such a large catering company is tackling food waste and working with...
Jun 24, 2021•1 hr 3 min•Ep 112•Transcript available on Metacast How digitally visible are you with your staff? In todays episode, we explore the new era of leadership thats been shaped by how we use technology the social leader. Rob Liddiard, Co-founder and CEO of Yapster, share what you can do with technology to help you lead your team and scale your communication. Founded in 2015, Yapster is a fully integrated mobile communications platform, designed for frontline colleagues who dont have company email addresses. The platform is used by many of the most re...
Jun 17, 2021•1 hr 15 min•Ep 111•Transcript available on Metacast Choosing what technology to implement across your business can feel overwhelming, but today we find out what to keep front of mind when finding and implementing the right tools. Christophe Delacroix is the CEO and Co-Founder of StoreKit, a platform that simplifies eCommerce for hospitality. They help you build your own online ordering store through their seamless 2-way integrations with over 40 Electronic Point of Sale (EPOS) systems. In this conversation, we explore how technology has helped th...
Jun 10, 2021•53 min•Ep 110•Transcript available on Metacast Paula Leach is an author, speaker, executive coach and advisor. She founded Vantage Points Consulting in 2021 to help high achievers build their impact as leaders in the world by growing authenticity, freedom, creativity and implementing high performance methods for leading inspired teams. Prior to that, she held leadership positions from large corporations, entrepreneurial startups, to the Home Office. Paula is super pragmatic, so tune in to this episode to learn more about her leadership...
Jun 03, 2021•1 hr 18 min•Ep 109•Transcript available on Metacast Andrew Coney is a true Maverick and rule breaker. As the General Manager of the boutique hotel The Hari, London, Andrew embraces the power of being a small operator by giving truly tailored experiences to all guests. The Hari is a 5* 85-bedroom luxury hotel situated in the heart of Belgravia, and Andrew has been GM since 2014. We can all learn something from the hotel business, so I cant wait to find out more about Andrews work ethic. In this impactful conversation, we uncover what it take...
May 27, 2021•49 min•Ep 108•Transcript available on Metacast It has been just over a year since Marco Reick joined the show to discuss company values during a crisis. A lot has happened since for both hospitality and Marco, so I cant wait to catch up and reflect what weve learnt. Marco is now the Director of People & Talent at QOOT Co. an investment and management company in the world of hospitality. Their portfolio of market-leading brands and restaurants include The Gentlemen Barista, The Lebanese Bakery, Chestnut and 19th Century Burger. In t...
May 20, 2021•46 min•Ep 107•Transcript available on Metacast It doesnt take a data scientist to understand the patterns of human behaviour in your business. I speak with data expert Victoria Searl to unpack exactly what you need to do to be more informed with your decisions. As Founder of DataHawks, her digital marketing agency uses your data to identify and profile your most valuable customers creating and delivering business changing acquisition, conversion and retention. Join us as we explore the discount syndrome, customer avatars, proof of presence d...
May 13, 2021•1 hr 6 min•Ep 106•Transcript available on Metacast Think big, dive deep, swim fast is the motto todays guest lives by. Perry Haydn Taylor is the Founder of bigfish, an award winning brand, design and marketing consultancy that isnt afraid to challenge the status quo. Working with the likes of Sipsmith, Kallo, Tyrells, Whole Earth and G Puds to name a few, Im excited to hear more about Perrys journey and his philosophy on the the Startup Mentality. Listen to our conversation as we explore what makes a maverick brand, and why we need to challenge ...
May 06, 2021•1 hr 17 min•Ep 105•Transcript available on Metacast In this bonus episode, we will go behind the scenes of our show partner Bizimply Michael will be talking to Founder Gerard Forde and CEO Conor Shaw of Bizimply who will share their journeys in hospitality and big tech companies. Gerard will share the why and the story behind Bizimply that he started back in 2015. How they went from start-up wilderness to scale up tech company. You will find out that they are obsessed with the industry and how to solve many of its problems by en...
May 04, 2021•1 hr 9 min•Transcript available on Metacast Currently based in North Carolina, USA, Charlotte Purvis career was heavily influenced by her time speaking in church at her home town in Alabama. Today, Charlotte is a highly sought after Customer Service Consultant, trainer, coach, speaker, and author of The Customer Communication Formula. I really enjoyed discussing with Charlotte about how we communicate with our customers. Join our conversation as we explore Charlottes Customer Communication Formula, future-focused feedback and what we can ...
Apr 29, 2021•49 min•Ep 104•Transcript available on Metacast Today I delve more into the entrepreneurial journey. After connecting on LinkedIn, Amelia Rope is a kindred spirit who shares what hope and patience mean to her day-to-day. Shes the host of the podcast Hope & Patience, where she explores with guests the challenges of running a business and how to take care of yourself along the way all whilst eating their favourite chocolate too. For over a decade, she ran the award-winning chocolate business Amelia Rope Chocolate, so we learn more abo...
Apr 22, 2021•58 min•Ep 103•Transcript available on Metacast Joining us all the way from Dubai, CEO at Global Hotel Alliance Chris Hartley shares what hotel industry trends to expect. Its a very refreshing conversation as we rethink travel. GHA is one of the world's largest alliances of independent hotel brands, formed out of a necessity to pool resources to compete with the mega brands. Chris was the first employee when the company was formed in 2004, and has seen the growth of the network since. The GHA now has a membership of over 550 hotels with...
Apr 15, 2021•1 hr 4 min•Ep 102•Transcript available on Metacast Fellow podcaster calling in from Canada, Shawn Soole is a serial entrepreneur and highly sought-after hospitality consultant. As Founder of Soole Hospitality Concepts, its his mission to make the industry better through education, training and marketing. Hes also co-authored two books and helped launch numerous highly-acclaimed bar and beverage programs, such as Little Jumbo (2013), OLO (2015), Cafe Mexico (2016) and Pagliaccis (2018). In this episode we explore the power of consistency, the rol...
Apr 08, 2021•1 hr 9 min•Ep 101•Transcript available on Metacast In celebration of the Hospitality Mavericks Podcasts 100th episode, Im excited to share with you today an interview I had with a true hero of mine Chip Conley! He was Airbnbs Head of Global Hospitality and Strategy for four years, and is currently their Strategic Advisor for Hospitality and Leadership. He also founded Joie de Vivre Hospitality, which created and managed over 50 boutique hotels. He is currently the Founder of Modern Elder Academy, a wisdom school dedicated to helping people navig...
Apr 01, 2021•1 hr 6 min•Ep 100•Transcript available on Metacast We live in a true paradox where we overproduce and over waste. Adam Smith is the founder and co-director of the multi-award-winning global initiative The Real Junk Food Project (TRJFP). Their mission is to revolutionise the disposal of avoidable food waste into landfill the pioneering movement's manifesto is to feed bellies, not bins. Prior to this he was a professional chef, and hes currently writing a book to be released in 2021. I really enjoyed speaking with Adam as I got to learn more about...
Mar 25, 2021•1 hr 7 min•Ep 99•Transcript available on Metacast Planning is key to the success of any business. But how do you actually put a good plan in place? Todays guest, Tim Meinhardt, is an expert on a goal-setting management system: OKRs. It stands for Objectives and Key Results. Its something that Ive implemented in the past, and I cant wait to find out what you can do today. Tim leads a team of OKR experts at Atruity. They provide OKR Consulting to numerous organisations ranging from publicly traded companies to start ups. Through their proven meth...
Mar 18, 2021•1 hr 8 min•Ep 98•Transcript available on Metacast