In this episode, Tracey Newman and Dan Bentley speak with Lucas Patchett, the CEO at Orange Sky Laundry. This discussion explores how Orange Sky Laundry, a non-profit organisation that provides free laundry and shower services to people experiencing homelessness, has empowered its people to continuously innovate and adapt to meet the evolving needs of the communities they serve. Lucas also highlights Orange Sky's culture of giving things a try, celebrating both big and small innovations, an...
Jan 26, 2025•30 min•Ep 153•Transcript available on Metacast In this episode, Tracey Newman and Dan Bentley speak with Tony Wai, the CEO at Third Age Health. The discussion explores on how Third Age Health, a medical provider in New Zealand, has been able to achieve significant growth and improvements in their aged care services. It also covers Third Age Health's focus on providing consistent, high-quality care, implementing Kaizen methodology, leveraging digital systems, and addressing workforce challenges - all with the goal of better supporting ol...
Jan 12, 2025•36 min•Ep 152•Transcript available on Metacast In this episode, Tracey Newman and Dan Bentley speak with Niki Rittinghausen and Magda Ojeda from Center for Cultural Diversity in Aging. The discussion explores on how they amplify the voices of diverse seniors in the aged care system. Through collaborative community engagement, they were able to capture valuable insights and recommendations to improve cultural inclusivity and accessibility in aged care services. Here is a taste of what Tracey and Dan cover in the conversation: Explain the goal...
Dec 08, 2024•42 min•Ep 151•Transcript available on Metacast In this episode, Tracey Newman and Dan Bentley speak with Charli English, the CEO of Oaktree. The discussion explores how the youth-led organisation Oaktree is creating the future they want to see. They are taking a decolonial approach to funding grassroots youth-led initiatives across the Asia Pacific, and co-creating their strategy with young people and partners to challenge perceptions about youth leadership in the development sector. Here is a taste of what Tracey and Dan cover in the conver...
Nov 24, 2024•40 min•Ep 150•Transcript available on Metacast In this episode, Tracey Newman and Dan Bentley speak with Allison Wainwright, the CEO of Family Life. The discussion explores the innovative, community-centered approaches of Family Life's strategic focus on community listening, designing community-driven solutions, empowering local leaders, and collaborating with other place-based organisations to drive systemic change. Here is a taste of what Tracey and Dan cover in the conversation: Family Life focusing on supporting families and buildin...
Oct 27, 2024•34 min•Ep 149•Transcript available on Metacast In this episode, Tracey Newman and Dan Bentley speak with Matt Barnes, the Owner of Rogue Creatives and Podcast Host of Creating Good. Matt shares about innovative ways for organisations, especially nonprofits, to effectively tell their story and connect with supporters. Matt shares his strategic storytelling framework and insights on reframing nonprofit storytelling to focus on the organisation's expertise and mission rather than just highlighting problems. Here is a taste of what Tracey a...
Oct 13, 2024•24 min•Ep 148•Transcript available on Metacast In this episode, Tracey Newman and Dan Bentley speak with Alison Covington, the Founder and Managing Director of Good360 Australia. The organisation has built an innovative platform to match businesses' brand-new unsold goods with charities and individuals in need across the country. The conversation also covers the challenges and logistics involved in creating this system, the impressive impact Good360 has achieved, and the organisation's ongoing need for support to further scale its ...
Sep 29, 2024•25 min•Ep 147•Transcript available on Metacast In this episode, Tracey Newman and Dan Bentley speak with Kate O'Hara, the CEO of Foodbank WA, a leading food relief organisation in Western Australia. The organisation has implemented creative procurement methods, expanded mobile distribution services, and rebranded its nutrition education program to ensure healthy food is available as a basic human right for all Western Australians. Here is a taste of what Tracey and Dan cover in the conversation: The organisation's mission to ensure...
Sep 15, 2024•37 min•Ep 146•Transcript available on Metacast In this episode, Tracey Newman and Dan Bentley speak with Michelle Greenwood, the Founder and CEO of Invisible Illnesses, a charity that provides support and services for people living with invisible illnesses. Michelle shares her personal story of being diagnosed with fibromyalgia and how that experience led her to create Invisible Illnesses, which has grown to support over 5,000 members in Western Australia and aims to expand nationally. Here is a taste of what Tracey and Dan cover in the conv...
Sep 01, 2024•24 min•Ep 145•Transcript available on Metacast In this episode, Tracey Newman and Dan Bentley speak with Tamara Searant from Guide Dogs NSW/ACT, about how their organisation is working towards creating a more accessible and inclusive world by 2030. The organisation is implementing innovative strategies focused on policy, enforcement, and education to address systemic barriers and empower the low vision and blind community. Here is a taste of what Tracey and Dan cover in the conversation: Guide dogs' mission to create a more accessible a...
Aug 18, 2024•20 min•Ep 144•Transcript available on Metacast In this episode, Tracey Newman and Dan Bentley discuss the common challenges organisations face in trying to innovate, such as lack of resources, risk aversion, and difficulty measuring impact. Dan and Tracey share a "secret" that successful leaders use to create innovative and impactful organisations - focusing on building a collaborative, innovative culture rather than just individual projects. Here is a taste of what Tracey and Dan cover in the conversation: Why innovation is elusiv...
Aug 04, 2024•16 min•Ep 143•Transcript available on Metacast In this episode, Tracey Newman and Dan Bentley discuss the difference between innovation and continuous improvement in organisations. The hosts emphasise that the terminology is less important than the focus on making positive changes and improvements that benefit the clients or people being served, whether through solving problems or pursuing new opportunities. Here is a taste of what Tracey and Dan cover in the conversation: Innovation is defined as making things better than they are, with a f...
Jul 16, 2024•9 min•Ep 142•Transcript available on Metacast In this episode, Tracey Newman and Dan Bentley discuss how organisations can share decision-making at different levels, including strategic, program/service, and individual levels, in order to better meet the needs of clients and stakeholders they support through more inclusive and collaborative processes. Practical tips are provided on setting up structures and processes to facilitate shared decision-making. Here is a taste of what Tracey and Dan cover in the conversation: Sharing decision maki...
Jun 30, 2024•15 min•Ep 141•Transcript available on Metacast In this episode, Tracey Newman and Dan Bentley speak with Jonathan Clegg and Trevor Harris from Coxswain Alliance, about how they help non-profit organisations automate their email inboxes. This allows staff to spend more time on higher value tasks like customer service and innovation instead of manually sorting through high volumes of emails. Here is a taste of what Tracey, Dan, Jonathan and Trevor cover in the conversation: Automating inboxes to free up time for innovation in not-for-profit or...
Jun 16, 2024•21 min•Ep 140•Transcript available on Metacast In this episode, Tracey Newman and Dan Bentley discuss how developing an innovation strategy can help organisations to achieve their mission. Here is a taste of what Tracey and Dan cover in the conversation: Mission without strategy can be overwhelming, but with a plan, it's achievable. Innovation strategy, focusing on bridging the gap between current state and desired outcome. The importance of logic, program logic, theory of change, and different perspectives in achieving the desired goal...
Jun 09, 2024•11 min•Ep 139•Transcript available on Metacast In this episode, Tracey Newman and Dan Bentley speak with Hayley Cull, the Deputy CEO at Plan International Australia. Hayley discuss Plan International Australia's Gender Compass initiative, which conducted research to understand public attitudes towards gender equality in Australia. It identified six audience segments and aims to provide targeted messaging guides to help organisations effectively communicate on gender issues and drive social change. Here is a taste of what Tracey and Dan ...
Jun 02, 2024•21 min•Ep 138•Transcript available on Metacast In this episode, Tracey Newman and Dan Bentley speak with Kylie Wallace, CEO and Chief Gardener of Seedling Giving about her social enterprise which aims to simplify and improve the charity donation experience for donors and non-profits by vetting charities and matching donors with high-impact giving opportunities. Kylie discusses how her experiences in the nonprofit sector led her to create Seedling Giving to address issues with the charity donation process. Here is a taste of what Tracey and D...
May 26, 2024•33 min•Ep 137•Transcript available on Metacast In this episode, Tracey Newman and Dan Bentley discuss how collaborating with other organisations that have similar missions is important for creating systemic change to address complex social issues. It explores how mapping stakeholders and using collective impact approaches can help organisations work together more effectively. Here is a taste of what Tracey and Dan cover in the conversation: Collaboration is necessary for achieving big systemic changes, as one organisation cannot do it alone....
May 19, 2024•10 min•Ep 136•Transcript available on Metacast In this episode, Tracey Newman and Dan Bentley speak with Jen Luff, COO of Ability First Australia, discussing how the Ability Forum provides a platform for people living with disabilities to have their voices heard and inform innovation. It also explores how organisations can tap into the Ability Forum to better understand the needs of people with disabilities. Here is a taste of what Tracey and Dan cover in the conversation: Ability First's mission to incorporate lived experience in innov...
May 12, 2024•15 min•Ep 135•Transcript available on Metacast In this episode, Tracey Newman and Dan Bentley discuss practical strategies that leaders can employ to foster creativity within their organisations. It covers tips like sharing learnings from failures, allowing experimentation, promoting diversity, and more. Here is a taste of what Tracey and Dan cover in the conversation: Six practical strategies leaders can employ to foster creativity in their organisations Sharing learning from failures and experiments, not just successes Allowing time and au...
May 05, 2024•19 min•Ep 134•Transcript available on Metacast In this episode, Tracey Newman and Dan Bentley discuss the importance of measuring and communicating progress towards an organisation's mission and ambitious long-term goals. Here is a taste of what Tracey and Dan cover in the conversation: Measuring and communicating progress towards achieving an organisation's ambitious goals. Measuring progress towards a goal using visualisation and communication. Measuring success in social impact initiatives through co-design and lead/lag indicato...
Apr 28, 2024•16 min•Ep 133•Transcript available on Metacast In this episode, Tracey Newman and Dan Bentley discuss how organisations can use technology to free up employees' time and mental capacity, so they can focus on innovation, improving the client experience, and perform higher value work. Here is a taste of what Tracey and Dan cover in the conversation: How technology empowers team to innovate and focus on client experience. Organisations must free up capacity for high-value tasks by automating repetitive, small tasks. Successful organisation...
Apr 21, 2024•16 min•Ep 132•Transcript available on Metacast In this episode, Tracey Newman and Dan Bentley discuss how individuals can help create a culture of innovation within their organisation, regardless of their formal leadership role. It provides insights and strategies for demonstrating creative leadership, aligning work with organisational mission, understanding client needs, and empowering others through collaboration. Here is a taste of what Tracey and Dan cover in the conversation: Deepen understanding of mission and align daily activities wi...
Apr 14, 2024•20 min•Ep 131•Transcript available on Metacast In this episode, Tracey Newman and Dan Bentley discusses technology in the nonprofit sector, featuring insights from David Spriggs, CEO of Infoxchange. Some of the topics discussed are AI adoption, cybersecurity challenges, data analysis opportunities, and the importance of digital transformation planning. Here is a taste of what Tracey and Dan cover in the conversation: Technology in the non-profit sector with industry insights from David Spriggs. Technology and social justice with a focus on t...
Apr 07, 2024•38 min•Ep 130•Transcript available on Metacast In this episode, Tracey Newman and Dan Bentley discuss why innovation is essential for non-profits and not just a nice-to-have, and provides advice for leaders on how to shift mindsets and overcome challenges to innovation within their organisations. Here is a taste of what Tracey and Dan cover in the conversation: Leaders need to change mindsets from wanting innovation to making it happen Why challenges like lack of time and resources are a nature of the sector and need to be overcome Innovatio...
Mar 31, 2024•14 min•Ep 129•Transcript available on Metacast In this episode, Tracey Newman and Dan Bentley speak with Jeff Walkley, CEO of Belgravia Foundation discussing how his organisation promotes inclusivity and client centricity through programs that support physical activity for people with disabilities and mental health, while also gathering community feedback and evaluating initiatives for long-term sustainability. Here is a taste of what Tracey, Dan & Jeff cover in the conversation: Jeff shares his experience in promoting inclusivity and cl...
Mar 24, 2024•30 min•Ep 128•Transcript available on Metacast In this episode, Tracey Newman and Dan Bentley discuss the importance of implementation in innovation and how focusing on execution is key to realising impact from great ideas. It provides tips for organisations on establishing processes to successfully implement innovative concepts. Here is a taste of what Tracey and Dan cover in the conversation: Implementation's role in innovation. How focusing on implementation can help bring ideas to life and make a positive difference in the world. Th...
Mar 17, 2024•13 min•Ep 127•Transcript available on Metacast In this episode, Tracey Newman and Dan Bentley discuss four common mistakes organisations make that can hinder their ability to innovate successfully. The mistakes covered include a lack of structured innovation processes, internal rather than client-focused innovation, risk-averse leadership styles, and not having a compelling reason for change. Here is a taste of what Tracey and Dan cover in the conversation: Common innovation mistakes in organisations. Organisations often lack a structured ap...
Mar 10, 2024•12 min•Ep 126•Transcript available on Metacast In this episode, Tracey Newman and Dan Bentley speak with Jamie Hodgson, CEO of Chrysalis Transformation Hub within Key Assets Australia. He discusses how Chrysalis is taking a shared service approach to build innovation capability within the organisation, with their first initiative focusing on co-designing with young people on the 'Voice of the Child'. Here is a taste of what Tracey and Dan cover in the conversation: Chrysalis was set up to disrupt and innovate within the organisatio...
Mar 03, 2024•25 min•Ep 125•Transcript available on Metacast In this episode, Tracey Newman and Dan Bentley speak with Rachael Cook, founder of Inclusee, discussing how her organisation provides social connection services to older Australians and refocused their model and operations based on their mission to reduce social isolation. They share how clarifying their purpose allowed them to innovate and impact more participants through virtual programs and a remote workforce nationally. Here is a taste of what Tracey and Dan cover in the conversation: Missio...
Feb 25, 2024•24 min•Ep 124•Transcript available on Metacast 
