Ep #149 - Allison Wainwright: How Family Life use client-centricity and place based approaches to deliver better outcomes - podcast episode cover

Ep #149 - Allison Wainwright: How Family Life use client-centricity and place based approaches to deliver better outcomes

Oct 27, 202434 minEp 149Transcript available on Metacast
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Episode description

In this episode, Tracey Newman and Dan Bentley speak with Allison Wainwright, the CEO of Family Life.

The discussion explores the innovative, community-centered approaches of Family Life's strategic focus on community listening, designing community-driven solutions, empowering local leaders, and collaborating with other place-based organisations to drive systemic change.

Here is a taste of what Tracey and Dan cover in the conversation:

  • Family Life focusing on supporting families and building community networks and has a deep interest in working with children and helping them thrive.
  • Talks about the common anxiety people have about community support for vulnerable individuals and the importance of practical ways to create community models of support.
  • Highlights the importance of community abundance and the need to shift from a scarcity mindset to recognising community solutions.
  • Discuss the importance of a social contract with the community and embedding community listening in strategic planning.
  • Family Life has a formal community listening program, including community listening tours to understand the impacts of events like COVID-19.
  • Explains the methodology of gathering data and hosting events to sense-make community challenges and strengths.
  • Family Life uses a backbone function to help drive community solution plans and connect people and organisations.
  • Creating Capable Leaders program, which helps community members develop the skills and confidence to make a difference and Young Leaders for Change Program, which focuses on upskilling young people in community leadership.
  • Family Life uses technology-based tools like Map Your World to help community members map and address local issues.
  • Allison highlights the need to move away from competition and work together to support community better.
  • Allison introduces Family Life's innovation pillars, which include community activation, addressing loneliness and social isolation, and supporting families.
  • Emphasises the importance of a curious lens and asking "I wonder" questions to drive innovation and community-centered work.

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