This is the next in the series of podcasts from LearnX. The interview is with Jake Phillips, Senior Manager, People Capability, ANZ Bank NZ and Matt Proud and James Crosby from Immersive Solutions. The interview focus is a project where ANZ New Zealand has been using virtual reality to simulate interactions with an aggressive customer. The conversation focuses on the learning experience not on technology. One of the issues with face-to-face learning is often it’s talking about an experience, not...
Feb 11, 2020•27 min•Ep 78•Transcript available on Metacast This is the first of a series of podcasts recorded at LearnX in October 2019. This podcast is an interview with Matthew Stephenson Design Manager from BUPA Health Insurance. The project Matthew talks about is a series of major reforms to a key process. He talks about the way they worked in a holistic, data-driven manner to achieve the reforms. The way they used data included robust learning checks after the learning experience and making changes to the learning experience based on the patterns r...
Jan 23, 2020•21 min•Ep 77•Transcript available on Metacast In this podcast Robin is talking with Danielle Wallace from Beyond the Sky about approaches that marketing uses to design engaging video experiences and how these approaches can be used to increase the impact of your learning video. One of the themes Robin often explores on the podcast is the link between marketing and learning. This conversation is a deep dive into how marketers use video and what L&D can learn from that. Danielle built a rich background in strategic marketing before she mo...
Sep 01, 2019•23 min•Ep 76•Transcript available on Metacast In this podcast Robin talks with Yishan Chan about the idea of personal talent stacks and how to develop your own talent stack. Often on the Learning While Working podcast we focus on designing learning and an organisational viewpoint on learning. This conversation with Yishan is a switch to focusing on how individuals learn. Yishan has a great podcast called Digital Learner where she talks with people about making career shifts and learning at work. Some of the topics we talk about include lear...
Aug 18, 2019•32 min•Ep 75•Transcript available on Metacast In this interview, Bianca Baumann talks about how marketers design engaging experiences and what L&D can learn from these strategies. She summarises the key strategies as being: focusing on emotional impact communicating visually engaging writing The interview explores each of these strategies in more depth. Useful links on marketing and learning Find out more about Bianca Download Bianca Baumann’s Little Black Book of Marketing and L&D The two sites Bianca suggests as a way to learn mor...
Aug 05, 2019•24 min•Ep 74•Transcript available on Metacast As workplaces and work are changing rapidly, people need to be more in control of their own learning and learn while working. Self-directed learning is a key skill for the future of work. In this podcast Robin talks with Catherine Lombardozzi about fostering self-directed learners in your organisation. Catherine’s approach to self-guided learning identifies 10 pillars organised into three different areas around individual qualities, learning skills and environmental characteristics. The podcast ...
Jul 21, 2019•28 min•Ep 73•Transcript available on Metacast This podcast is an exploration of measuring the impact of learning ecosystems with Steven Foreman, the President of InfoMedia Designs. The podcast starts with Steve outlining his ecosystem model and then he talks about measuring impact. Steve talks about the strategic work that L&D need to be working on and how it leads to a layered approach to measurement. The layers are: the business metrics, then the performance metrics and then learning metrics. These layers form a framework for learning...
Jul 07, 2019•27 min•Ep 72•Transcript available on Metacast This podcast is with Jeremy Roberts from Infinitude Creative Group on using the Fogg Behaviour Change Model for designing learning solutions that are easier to use and more engaging. The model takes into account your audiences’ motivation, their abilities and prompts to engage them. Jeremy uses some great examples of the model in action. He encourages L&D professionals to go beyond looking at the way other organisations are designing learning solutions to thinking why the marketing is workin...
Jun 23, 2019•25 min•Ep 71•Transcript available on Metacast This the start of a series of interviews with the speakers from Learning Solutions 2019. This podcast is with Jenny Saucerman on what is broken with assessment in eLearning. L&D is more becoming focused on performance based learning, but the missing element is often assessment. There is often a gap between learning and on the job performance. Jenny has some great thoughts about this challenge and how can simulations be used in assessment, particularly branching scenarios. The podcast will he...
Jun 09, 2019•23 min•Ep 70•Transcript available on Metacast One of the ways work is changing, is more work being done by remote teams. In this podcast Robin talks with Naomi Waldron from easyA about making remote learning design teams work. This podcast has lots of great advice and ideas and about managing and working in remote teams.This is the last podcast in the series that was recorded at iDesignX 2019. This is the last podcast in the series that was recorded at iDesignX 2019 . Useful links Learn more about easyA Connect with Naomi Waldron on LinkedI...
Jun 01, 2019•16 min•Ep 69•Transcript available on Metacast In this podcast, Robin is talking with James Hanson from Cardno about how their implementation of a learning management system triggered a rethinking of learning at Cardno. Useful links Cardno IDesignX
May 25, 2019•12 min•Ep 68•Transcript available on Metacast Smart speakers such as Amazon Alexa and Google Home are changing the way we interact with computers. In this podcast, Robin talks with Cath Ellis about the potential of smart speakers in learning and some of the technology that is used for design and building voice interactions. This is another interview that was recorded at iDesignX 2019 . Useful links Learn more about Cath Ellis A example voice project CoAbility Support that Cath has done Learn more about Amazon Alexa Voiceflow - A platform fo...
May 19, 2019•16 min•Ep 67•Transcript available on Metacast In this interview Robin talks with Joe Millward from the TAFE NSW Digital Lab about the work Joe is doing on using virtual reality to simulated workplace experience and how they are using AI technologies to drive complex interactive design. The work the TAFE digital labs is hint what is possible with VR and the changing roles of educators and facilitators. This is another interview that was recorded at iDesignX. Useful links TAFE Digital Labs Connect with Joe Millward on LinkedIn IDesignX...
May 12, 2019•15 min•Ep 66•Transcript available on Metacast The way we work and the nature of the work we are doing is changing. In this interview, Robin talks with Jonathan Nalder about the FutureWe framework. In the interview Jonathan talks about his own background, the way work is changing and how the education system is not preparing people for the future of work. The interview then moves onto talking about the FutureWe framework as a response to these changes. Useful links Find out more about FutureWe Listen to The Edunauts podcast Connect with Jona...
May 05, 2019•19 min•Ep 65•Transcript available on Metacast In this interview, Robin talks with Nick Perch from IMC-AG about designing learning for behaviour change. Nick has some great insights on the difference between transformational learning and learning that is knowledge and education focused. For Nick one useful key to designing learning for behaviour change is getting to know your learners and using design thinking. NB: When episode 63 (previous episode) was originally released, we linked up the wrong audio. This is now fixed. Useful links IMC-AG...
Apr 28, 2019•15 min•Ep 64•Transcript available on Metacast This is an interview with Jason Reed from Croomo on why storytelling is a powerful strategy to use in elearning. We explore a lot of topics related to storytelling in this podcast, including why storytelling is important, the skills needed to be a great storyteller and how the learning challenges in workplaces can be great triggers for stories. Find out more about Croomo Find out more about Jason Reed IDesignX...
Apr 21, 2019•15 min•Ep 63•Transcript available on Metacast This podcast is the start of a series that was recorded at iDesignX 2019. They are shorter than most of the other Learning While Working podcasts. There is a bit of background noise from the conference venue. The focus of this series is on learning design. There are lots of great conversations coming up, with people you might not have heard about before. In this podcast, I’m talking to Nicole White from the ID Crowd and Rebecca Carter from CSIRO about a project in which they are using voice base...
Apr 14, 2019•19 min•Ep 62•Transcript available on Metacast In this podcast Robin talks with virtual classroom expert Cheryle Walker about Learning Solutions 2019. Cheryle Walker was one of the other Australians who was at Learning Solutions 2019 . The conversation was reflecting on and debriefing our experiences of the event. The focus of the podcast is on the keynote sessions. The keynotes from the event were: **Baratunde Thurston talking about Digital Storytelling Doesn’t Have to Be Boring ** Find out more about Baratunde Thurston **Sarah Prevette on ...
Apr 07, 2019•25 min•Ep 61•Transcript available on Metacast Paul Healy starts this interview by introducing Learning Pool and how they came to chatbots as an approach when they started to think about what a modern learner needs. They felt a modern learner didn’t need another platform, they needed to be able to access learning as part their workflow in other platforms. Chatbots are a perfect way to place learning inside of another platforms. A chatbot means that a learner can pull in what they need just by asking the chatbot a question. Learning Pool’s ch...
Mar 31, 2019•30 min•Ep 60•Transcript available on Metacast Emma Weber is an expert in learning transfer. This is actually the second great conversation with Emma on the Learning While Working podcast; the first conversation focused on the 70:20:10 learning model and learning transfer. This interview starts with Emma giving an overview of her approach to learning transfer. One of the key features of her approach is what she calls ‘learning breaks’, which are coaching conversations that focus on personal accountability for making changes and reflection. I...
Mar 24, 2019•34 min•Ep 59•Transcript available on Metacast Jamie Good is one of the people who have pioneered using chatbots in L&D. In this interview we explore how chat can be used in L&D. He talks about a great example of a conference chatbot that focused on helping conference attendees to collect their takeaway from sessions and making those takeaways more actionable. For Jamie, one of the most powerful applications of chatbots in L&D is in performance supports, which is something that Paul Healy from Learning Pool also talks about in a ...
Mar 17, 2019•23 min•Ep 58•Transcript available on Metacast This interview with Vincent Han is the start of a section of this series that focuses on chatbots and L&D. When I started to record this podcast series I didn’t expect so many of the interviews would be focused on chatbots. Chatbots are the AI technology that is easiest for L&D application and has a high impact. Vincent is one of the leading thinkers in this area of chatbots and L&D. He is the founder of the Mobile Coach platform, which is an excellent way to get started building cha...
Mar 09, 2019•24 min•Ep 57•Transcript available on Metacast The higher education sector has been using machine learning for some time, mostly to predict if students are at risk of dropping out of a program. In this series, I wanted to include an interview with someone who had been involved in this work, to see what L&D could learn from it. Mike Sharkey is one of the leaders in this area. His most recent past role was as Vice President of Analytics at Blackboard. It was great to be reminded by Mike in this interview that learning is a complex area and...
Mar 02, 2019•30 min•Ep 56•Transcript available on Metacast Ben Betts from HT2 Labs is back on the podcast in this interview. Ben is passionate about using social learning to build high-impact learning experiences. HT2 Labs are also the people behind Learning Locker, which is an open source learning record store for xAPI data. At the Learning While Working conference, Ben talked about the work that HT2 Labs have been doing on how they are measuring social learning. The recording of that conference session goes into more depth on that work than this podca...
Feb 24, 2019•25 min•Ep 55•Transcript available on Metacast For this interview I spoke with Marc Zao-Sanders, CEO of Filtered, a platform that makes learning recommendations. In our daily life, we see recommendation engines in action all around us, such as Spotify and Netflix. Recommendation engines and learning are a natural fit. The process of seeing patterns in what an organisation or an individual needs, and then finding the right learning experience, is a core function of L&D. This is something a recommendation engine can do. Marc uses a bit of ...
Feb 17, 2019•20 min•Ep 54•Transcript available on Metacast This interview with Christopher Brinton from Zoomi is a great way to start this series on artificial intelligence and learning and development. The work that Zoomi is doing now is leading the application of AI in L&D. Zoomi works with your existing platforms and learning data and can apply over 250 different AI and machine learning techniques to do things such as analyse learning content and make predictions and recommendations. This interview covers a lot of the key ways that AI technologie...
Feb 10, 2019•25 min•Ep 53•Transcript available on Metacast Richard Wyles, the CEO of Totara Learn, and Robin talk about how open source learning platforms means learning platforms can be more flexible and customised to meet the needs of an evolving organisation.
Nov 13, 2018•7 min•Ep 50•Transcript available on Metacast Con Sotidis from Kineo and Robin talk about the state of L&D in Australia.
Nov 11, 2018•10 min•Ep 52•Transcript available on Metacast Justin Sterns from Allens and Robin talk about using using human-centred design to rethink learning to meet the needs of employees. Part of what they talk about is the difference between human-centred design and design thinking.
Nov 11, 2018•12 min•Ep 51•Transcript available on Metacast Peter Clowes from MAXART talks about how they have been using Virtual Reality and Augmented Reality in L&D.
Nov 11, 2018•11 min•Ep 47•Transcript available on Metacast 
