Episode description
This is the first of a series of podcasts recorded at LearnX in October 2019. This podcast is an interview with Matthew Stephenson Design Manager from BUPA Health Insurance. The project Matthew talks about is a series of major reforms to a key process. He talks about the way they worked in a holistic, data-driven manner to achieve the reforms. The way they used data included robust learning checks after the learning experience and making changes to the learning experience based on the patterns revealed in the data. They also used the data to communicate to stakeholders how the program was working.
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