I think it’s safe to say we’ve all had an unpleasant car repair experience. In this episode, we share an experience we had, but through the lens of leadership vs. management. Within the same company, the manager was lacking, but the leader was not. We really aren’t using our platform to complain, although it’s a grand and unbelievable story, we see most of our experience through the lens of quality and where the breakdown is. It was amazing to both of us the difference in the two supervisors wit...
Apr 13, 2020•21 min•Ep 59•Transcript available on Metacast Leadership and management are sometimes used interchangeably. Covey puts a lot of emphasis on putting first things first and he defines these two words with that in mind. Leadership decides what things are first, management puts those things first. Leadership vs Management... lots to learn. Steven Covey - Leadership vs Management - The 7 Habits for Managers The quality of the people you hire can not be stressed enough. Your business should start with a meaningful mission statement, your why-to g...
Apr 07, 2020•19 min•Ep 58•Transcript available on Metacast Mission statements aren’t meant to be generic words to fill a checkbox. Listen in as we continue our mini-series on The 7 Habits of Highly Effective People and share Covey’s experience with a hotel chain and their mission statement. In "Seven Habits of Highly Effective People" Steven Covey checked in late to his hotel where he was presenting in a convention room. He asked if room service was still available. It wasn’t, but the desk clerk immediately offered to get him a salad, a sandwich or anyt...
Mar 30, 2020•19 min•Ep 57•Transcript available on Metacast Albert Einstein said, “The significant problems we face cannot be solved at the same level of thinking we were at when we created them.” In this episode, we discuss the importance of using fresh eyes to solve your significant problem.
Mar 23, 2020•17 min•Ep 56•Transcript available on Metacast Borrowing Strength - a Seven Habits podcast. The simple fact is that you have very little control over others, but you have enormous control of yourself. So what to do when you need to influence the behaviors of others? It’s a tough one. It boils down to really, we just have three options. We can exert force or a threat. IE: to your child, you’ll be grounded if you don’t… or an employee, you’ll be fired if you don’t… We can reward, such as offering a child a snack or an employee a bonus. And las...
Mar 17, 2020•21 min•Ep 55•Transcript available on Metacast A Study on Starbucks Starbucks started in 1971 and Howard Shultz joined in 1982 with the intent to make Starbucks the 3rd space, somewhere between work and home, but lets be honest, something has gone wrong since Shultz left in 2000. In the 80’s and 90’s you could get a REAL ceramic cup, but you know nothing says stay and enjoy yourself like a paper cup that is too hot to touch. What happened? The chairs are sill there, but they are metal and scrape the floor, the tables are smaller, and the mus...
Mar 10, 2020•22 min•Ep 54•Transcript available on Metacast “What Gets Measured Gets Done” that sums it up. So what you measure matters. Be aware that folks will sacrifice their time, their effort, and your customer’s time and effort, so be certain your measures that your people are held accountable to drive not just the results but the behaviors to get there while supporting your organizations WHY. Simon Sinek's Start with Why Take the example from Simon Sinek's book Start With Why of Bridgeport Financial. https://www.bridgeportfinancial.com/ Who would ...
Mar 03, 2020•20 min•Ep 53•Transcript available on Metacast “If you are not taking care of your employees, people are not going to buy into it.” In today’s episode we are exploring why so many of us get an “icky feeling” where we maybe don’t get at others like Target or Costco. Seems there is some basic trust that has been broken, and we all see it, but we have such a hard time putting out finger on it. Why instead of seeing ads for Walmart gave XYZ Billion Dollars to this charity or that charity, why not Walmart increased wages and benefits by XYZ Billi...
Feb 25, 2020•25 min•Ep 52•Transcript available on Metacast This week's episode is from a presentation given by Kyle Chambers at the ASQ 1422 Christmas dinner. We all know QMS stands for Quality Management System, but we far too often neglect the System and focus too strongly on Quality Management. Habits play a vital role in the development of a System. We use an example of the "Tricky Triangle" and if you've ever been to Cracker Barrel, you know what I'm talking about. It is such a simple game, but wow can be hard to solve. However, once you've solved ...
Feb 18, 2020•45 min•Ep 51•Transcript available on Metacast Today's episode is the first one we've actually sat down to record in a while. We've been busy putting out content from conferences recently. But today's episode is a lot of fun. Darci aka the Boss Lady has been amazed at the amazingly wide array of organizations that download some of our Free resources online
Feb 13, 2020•22 min•Ep 50•Transcript available on Metacast Communication is a sorely overlooked and vital component of any Quality Management System. What do you do when your communication fails? We are so accustomed to “turning the box green” but so many aspects of our communications cannot be measured by turning a box green. What about when there is conflict between contractor and client? Lear more about Successful Communication and more at https://drrobpennington.com/ Set clear expectations, remove jargon, remove technical phrases and speak in the wo...
Jan 28, 2020•21 min•Ep 49•Transcript available on Metacast Thanks for tuning into the #QualityMatters Podcast. Let's start with a fun question here for the Oil & Gas World. Would a future president be able to stop to 'Frack'ing in the United States? Frac vs Frack … what’s the difference? Well it's pretty straight forward, Frac is the term used in the Oil Industry for Hydraulic Fracking of rock to pump out oil and gas. Water, sand and a bit of chemistry are sent down the hole, cracking the rock, the sand keeps the crack open while oil & gas are pumped ou...
Jan 21, 2020•22 min•Ep 48•Transcript available on Metacast This week's episode is from the DUG Mid Continent HART Energy Conference. We spoke with AIRIS Wellsite Services about Frac Sand, and the OSHA Requirements for it. Kyle was HIGHLY skeptical at first, as we are sure many of our listeners are. However it quickly became clear that there is a often serious hazard at play there that needs folks like AIRIS Wellsite Services to help assist with. Its not the"sand" or the "dust" that is the hazard here, see you can cough up that stuff if you breath in (no...
Jan 14, 2020•17 min•Ep 47•Transcript available on Metacast Podcasting again from the DUG Mid Continent Conference in Oklahoma City we met up with the man, the myth, the legend, Sarge Summers Founder - Owner of Sarge's Industry Solutions, LLC. Its funny, because Kyle and Sarge have talked for a couple years now, and tried several times to meet up, but business and schedules always got in the way, and then by chance we all met up at the conference. Needless to say, we could not let Sarge get away without some time on the #QualityMatters podcast. Great mee...
Jan 01, 2020•17 min•Ep 46•Transcript available on Metacast Our last episode of 2019 folks. Thank you all for tuning in and checking us out. This week is Hunter Davis of Davis Arial Solutions. Hunter and his team fly drones primarily to aid Oil & Gas companies but also to help the land owners who's fields pipelines were laid through. All very interesting from the requirements of the pilots, to the folks Hunter and his team are able to help. All fascinating. Be sure to check it out!. Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | F...
Dec 20, 2019•16 min•Ep 45•Transcript available on Metacast The last of our ASQ Houston Area Quality Conference Episodes. This week's episode was a blast. Recorded with Mike Prior of QIA, in all respects a competitor to us here at Texas Quality Assurance, but they kill puppies. Tune in, check it out, you won't be disappointed. Find more about #QualityMatters Podcast and Texas Quality Assurance online at: https://qmcast.com/ LinkedIn --- https://www.linkedin.com/company/1093... Facebook --- https://www.facebook.com/TexasQuality... Twitter --- https://twit...
Dec 10, 2019•19 min•Ep 44•Transcript available on Metacast Job Shops, Lean Six Sigma, Quality and why these are dirty words, and should not be. Perhaps, the problem is in our daily lives, we have "Certification Projects" instead of solving this problem. Not all problems require a regression analysis. Can we do a four hour Kazan instead of a four day? According to Fab, we tend to agree, solving these problems does not require complex overly involved methods. Improvement can often be completed largely by observation, and not by six months of data collecti...
Dec 03, 2019•21 min•Ep 43•Transcript available on Metacast Evidence against that no matter the profession from oil & gas to medical and pharmaceutical Quality Matters. But be sure you retain those oh so important software skills in order to be effective. Tune in as we interview a couple of amazing speakers from the ASQ 'American Society for Quality" Houston Area Regional Quality Conference 2019. Guests #QualityMatters - Houston Area Quality Conf Jennifer Rodriguez | Corporate Quality Systems Manager at QuVa Pharma, Inc LinkedIn https://www.linkedin.com/...
Nov 26, 2019•23 min•Ep 42•Transcript available on Metacast This episode was recorded at an ASQ Section 1422 meeting where Kyle Chambers discusses among other things tools Consultants and Auditors can use, and even Quality Managers, to conduct a GAP Assessment using Process Maps. Kyle explores this through the lens of what he dubs Coffee Pot Process Mapping. How does consultants and auditors get their start on a project? The simplest answer is a GAP Assessment. But that’s not so simple. Tune in as we explore developing a Coffee Pot Process Map to build a...
Nov 19, 2019•24 min•Ep 41•Transcript available on Metacast Four day work week, sounds great at first. Seems Microsoft Japan has had a lot of success with it so far. But there are a lot of variables at play here from cultural differences between Japan and the US, what about the impact of increased productive time during the day at work to impacts on your personal life, say scheduling doctor visits or helping out with your kids. See what Microsoft says about the plan, know as the “Work-Life Choice Challenge 2019 Summer.” “Microsoft Japan CEO Takuya Hirano...
Nov 12, 2019•22 min•Ep 40•Transcript available on Metacast What a joy it was to sit down with Dr Rob Pennington. For those that don’t’ know him YET, Dr. Rob is a Psychologist and executive coach, and he’s been helping leaders and teams find a better balance of authority and collaboration since 1982. A former assistant professor at the University of Houston and co-founder of Resource International, a Houston based management consulting firm, he received the highest trainer evaluations from ExxonMobil, every year, for 34 years, for his multi-day program S...
Nov 05, 2019•19 min•Ep 39•Transcript available on Metacast Safety experts: Congress should consider workplace safety implications of Marijuana Legalization and Workplace Safety. https://www.ishn.com/articles/111682-safety-experts-congress-should-consider-workplace-safety-implications-of-marijuana-legalization Occupational safety and health experts are urging the U.S. Congress to go slow and consider workplace safety when taking on the legalization of marijuana. Although recreational and medical marijuana are still prohibited under federal law, it is leg...
Oct 29, 2019•20 min•Ep 68•Transcript available on Metacast Let’s face it folks, no one enjoys being audited, especially your first time to be audited can be nerve-racking. There are several types of audits, but the hardest and often most vital to your business or industry is your 3rd Party Certification Audit. But with a few tips and a little preparation, there is little need to panic. We know that the Certification Auditor can be scary, is often intimidating, and likely very and boring and hard to read. Tune in and learn from someone that has been ther...
Oct 22, 2019•21 min•Ep 37•Transcript available on Metacast Quality is more than processes, protocols, procedures and profit. Its about People. Our #QualityMatters Podcast episode this week dives into one CEO's solution to the often neglected Human Element. In fact he writes over 9200 Birthday Letters annually alone. A CEO who writes 9,200 employee birthday cards a year explains the value of gratitude Sheldon Yellen, CEO of the property-restoration company BELFOR Holdings, Inc., hand-writes birthday cards to each of his 9,200 employees as a way to say th...
Oct 15, 2019•19 min•Ep 36•Transcript available on Metacast The question this week is "is API & ISO Running Small Business out of Business…?" And its a good one to ask. You'll be amazed to hear that like all other industries, the Quality Management Industry and Certification Bodies as all run and operated by, you guessed it people like you and me. While that is comforting to know, it can defiantly present certain challenges to you and how you run and maintain your organization. Our guest this week is Kevin Stange https://www.linkedin.com/in/kgseqm/ Kevin...
Oct 08, 2019•22 min•Ep 35•Transcript available on Metacast If you can master yourself, you can master anything. What a great conversation we have for you this week. It comes down to managing your own levels of emotion and energy. If you can master your own inner alignment here, you can influence others. When you have that inner alignment, you achieve things faster and easier, no more swimming against the current. True at work and home. The first step to becoming a leader is understanding what you want out of your life. There is little to no distinction ...
Oct 01, 2019•22 min•Ep 34•Transcript available on Metacast This week we’re talking with Lanny Partain of Southeast Church of Christ about Planning and other Quality Critical operations for Non-Profit Organizations. We’re talking in specific about the Family Promise program here in the Clear Lake area. If you don’t know about Family Promise, do take the time to get to know more about these folks and amazing good they are doing for homeless families local to your neighborhood. Many ways to get involved and help. Its a hard uphill battle for these folks, e...
Sep 24, 2019•19 min•Ep 33•Transcript available on Metacast Such an amazing interview we have for you today. #QualityMatters is here to demonstrate that Quality Management principles are applicable everywhere you go. This week is Jim McIngvale, Mattress “Mack” of Gallery Furniture. Gallery Furniture is for those of you not in the Houston Area is a true icon and landmark of Houston, and rightly so. Mack owner of Gallery Furniture has likely done more good of the folks of this city and surrounding area than any other single person. The endless list of good...
Sep 17, 2019•13 min•Ep 32•Transcript available on Metacast Another great episode with Chris Paris, author of Surviving ISO 9001:2015. We're talking today about just what makes the new ISO 9001 standard so darn confusing. Its quite an eye opening experience to say the least, and . Seems no matter where you go, be it the corporate ladder, local government, even your school board, people are people and need to be held accountable to the rules. Even the folks that write them for the rest of us. #QualityMatters Podcast & Chris Paris of oxebridge.com To find ...
Sep 10, 2019•23 min•Ep 31•Transcript available on Metacast A very special episode today, not just because we are talking sales and finishing the Understanding the Standard Mini Series, but we our guest today, Mark LaCour, Editor in Chief of the OGGN the Oil & Gas Global Network. Sales is so often not considered as a part of the Quality Management System, but 100% should be. The fact is that sales buttresses the front and rear of the PDCA Cycle. Don't under estimate the value of communication and skill of the sales team, and be sure to integrate with you...
Sep 03, 2019•24 min•Ep 30•Transcript available on Metacast 
