Ep 32 - Mattress Mack, Customer Satisfaction & The Deming Way | #QualityMatters Podcast - Empowering Quality Management for Small Business Owners - Listen or read transcript on Metacast
Ep 32 - Mattress Mack, Customer Satisfaction & The Deming Way
Such an amazing interview we have for you today. #QualityMatters is here to demonstrate that Quality Management principles are applicable everywhere you go. This week is Jim McIngvale, Mattress “Mack” of Gallery Furniture. Gallery Furniture is for those of you not in the Houston Area is a true icon and landmark of Houston, and rightly so. Mack owner of Gallery Furniture has likely done more good of the folks of this city and surrounding area than any other single person. The endless list of good deeds is truly amazing, but would not have been possible if there not for the amazingly successful Gallery Furniture.
Mack quoted W Edward Deming saying that “work is life’s greatest therapy”, and we here at Texas Quality Assurance believe that to be true as well. The monkey's in diapers, parrots, and kids playground inside the store don't hurt either (well worth your time to drive out to check out Gallery Furniture folks)
Mack talks about the value of customer satisfaction and the extreme lengths he and his company may go to in order to ensure it. We’ve talked before about how the customer
requirements and customer satisfactions are both the front and end, left and right of your Management System.
Checkout Video Interview Here
#GalleryFurniture and #MatressMack https://www.galleryfurniture.com/homeGALLERY FURNITURE CARES "YOUR SUPPORT ALLOWS GALLERY FURNITURE TO GIVE BACK TO THE COMMUNITY" and give they have. Such a great example of what can be done when good men and women work hard and smart towards a goal. Quality Matters folks, in so many ways.
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