“If you are not taking care of your employees, people are
not going to buy into it.” In today’s episode we are exploring why so many of
us get an “icky feeling” where we maybe don’t get at others like Target or
Costco. Seems there is some basic trust that
has been broken, and we all see it, but we have such a hard time putting out
finger on it.
Why instead of seeing ads for Walmart gave XYZ Billion Dollars
to this charity or that charity, why not Walmart increased wages and benefits
by XYZ Billion Dollars for their people one region at a time.
Walmart in the early days in Bentonville Arkansas
Sam Walton at Walmart’s height under his reign never earned more
than about $350,000 and drove a pickup truck to work, and came in on Saturdays
to help out at the local store. Somehow,
that spirit was lost and we all see it, but have a hard time placing out finger
on it.
for Sam Walton, Walmart was the How to his Why
The same is true for your organization, and your team. You have to stay true to the Why, and the Why cannot be “to provide competitive products & services and meet customer and stakeholder requirements”. Don’t’ run with the generic corporate platitude, know your organization’s Why, live it, breath, and for you Quality Managers out there, document it in your Quality Policy and set objectives that help you achieve it!.
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Ep 52 - Sam Walton's Walmart & Start with Why | #QualityMatters Podcast - Empowering Quality Management for Small Business Owners - Listen or read transcript on Metacast
