“If you are not taking care of your employees, people are not going to buy into it.” In today’s episode we are exploring why so many of us get an “icky feeling” where we maybe don’t get at others like Target or Costco. Seems there is some basic trust that has been broken, and we all see it, but we have such a hard time putting out finger on it. Why instead of seeing ads for Walmart gave XYZ Billion Dollars to this charity or that charity, why not Walmart increased wages and benefits by XYZ Billi...
Feb 25, 2020•25 min•Ep 52•Transcript available on Metacast This week's episode is from a presentation given by Kyle Chambers at the ASQ 1422 Christmas dinner. We all know QMS stands for Quality Management System, but we far too often neglect the System and focus too strongly on Quality Management. Habits play a vital role in the development of a System. We use an example of the "Tricky Triangle" and if you've ever been to Cracker Barrel, you know what I'm talking about. It is such a simple game, but wow can be hard to solve. However, once you've solved ...
Feb 18, 2020•45 min•Ep 51•Transcript available on Metacast Today's episode is the first one we've actually sat down to record in a while. We've been busy putting out content from conferences recently. But today's episode is a lot of fun. Darci aka the Boss Lady has been amazed at the amazingly wide array of organizations that download some of our Free resources online
Feb 13, 2020•22 min•Ep 50•Transcript available on Metacast Communication is a sorely overlooked and vital component of any Quality Management System. What do you do when your communication fails? We are so accustomed to “turning the box green” but so many aspects of our communications cannot be measured by turning a box green. What about when there is conflict between contractor and client? Lear more about Successful Communication and more at https://drrobpennington.com/ Set clear expectations, remove jargon, remove technical phrases and speak in the wo...
Jan 28, 2020•21 min•Ep 49•Transcript available on Metacast Thanks for tuning into the #QualityMatters Podcast. Let's start with a fun question here for the Oil & Gas World. Would a future president be able to stop to 'Frack'ing in the United States? Frac vs Frack … what’s the difference? Well it's pretty straight forward, Frac is the term used in the Oil Industry for Hydraulic Fracking of rock to pump out oil and gas. Water, sand and a bit of chemistry are sent down the hole, cracking the rock, the sand keeps the crack open while oil & gas are pumped ou...
Jan 21, 2020•22 min•Ep 48•Transcript available on Metacast This week's episode is from the DUG Mid Continent HART Energy Conference. We spoke with AIRIS Wellsite Services about Frac Sand, and the OSHA Requirements for it. Kyle was HIGHLY skeptical at first, as we are sure many of our listeners are. However it quickly became clear that there is a often serious hazard at play there that needs folks like AIRIS Wellsite Services to help assist with. Its not the"sand" or the "dust" that is the hazard here, see you can cough up that stuff if you breath in (no...
Jan 14, 2020•17 min•Ep 47•Transcript available on Metacast Podcasting again from the DUG Mid Continent Conference in Oklahoma City we met up with the man, the myth, the legend, Sarge Summers Founder - Owner of Sarge's Industry Solutions, LLC. Its funny, because Kyle and Sarge have talked for a couple years now, and tried several times to meet up, but business and schedules always got in the way, and then by chance we all met up at the conference. Needless to say, we could not let Sarge get away without some time on the #QualityMatters podcast. Great mee...
Jan 01, 2020•17 min•Ep 46•Transcript available on Metacast Our last episode of 2019 folks. Thank you all for tuning in and checking us out. This week is Hunter Davis of Davis Arial Solutions. Hunter and his team fly drones primarily to aid Oil & Gas companies but also to help the land owners who's fields pipelines were laid through. All very interesting from the requirements of the pilots, to the folks Hunter and his team are able to help. All fascinating. Be sure to check it out!. Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | F...
Dec 20, 2019•16 min•Ep 45•Transcript available on Metacast The last of our ASQ Houston Area Quality Conference Episodes. This week's episode was a blast. Recorded with Mike Prior of QIA, in all respects a competitor to us here at Texas Quality Assurance, but they kill puppies. Tune in, check it out, you won't be disappointed. Find more about #QualityMatters Podcast and Texas Quality Assurance online at: https://qmcast.com/ LinkedIn --- https://www.linkedin.com/company/1093... Facebook --- https://www.facebook.com/TexasQuality... Twitter --- https://twit...
Dec 10, 2019•19 min•Ep 44•Transcript available on Metacast Job Shops, Lean Six Sigma, Quality and why these are dirty words, and should not be. Perhaps, the problem is in our daily lives, we have "Certification Projects" instead of solving this problem. Not all problems require a regression analysis. Can we do a four hour Kazan instead of a four day? According to Fab, we tend to agree, solving these problems does not require complex overly involved methods. Improvement can often be completed largely by observation, and not by six months of data collecti...
Dec 03, 2019•21 min•Ep 43•Transcript available on Metacast Evidence against that no matter the profession from oil & gas to medical and pharmaceutical Quality Matters. But be sure you retain those oh so important software skills in order to be effective. Tune in as we interview a couple of amazing speakers from the ASQ 'American Society for Quality" Houston Area Regional Quality Conference 2019. Guests #QualityMatters - Houston Area Quality Conf Jennifer Rodriguez | Corporate Quality Systems Manager at QuVa Pharma, Inc LinkedIn https://www.linkedin.com/...
Nov 26, 2019•23 min•Ep 42•Transcript available on Metacast This episode was recorded at an ASQ Section 1422 meeting where Kyle Chambers discusses among other things tools Consultants and Auditors can use, and even Quality Managers, to conduct a GAP Assessment using Process Maps. Kyle explores this through the lens of what he dubs Coffee Pot Process Mapping. How does consultants and auditors get their start on a project? The simplest answer is a GAP Assessment. But that’s not so simple. Tune in as we explore developing a Coffee Pot Process Map to build a...
Nov 19, 2019•24 min•Ep 41•Transcript available on Metacast Four day work week, sounds great at first. Seems Microsoft Japan has had a lot of success with it so far. But there are a lot of variables at play here from cultural differences between Japan and the US, what about the impact of increased productive time during the day at work to impacts on your personal life, say scheduling doctor visits or helping out with your kids. See what Microsoft says about the plan, know as the “Work-Life Choice Challenge 2019 Summer.” “Microsoft Japan CEO Takuya Hirano...
Nov 12, 2019•22 min•Ep 40•Transcript available on Metacast What a joy it was to sit down with Dr Rob Pennington. For those that don’t’ know him YET, Dr. Rob is a Psychologist and executive coach, and he’s been helping leaders and teams find a better balance of authority and collaboration since 1982. A former assistant professor at the University of Houston and co-founder of Resource International, a Houston based management consulting firm, he received the highest trainer evaluations from ExxonMobil, every year, for 34 years, for his multi-day program S...
Nov 05, 2019•19 min•Ep 39•Transcript available on Metacast Safety experts: Congress should consider workplace safety implications of Marijuana Legalization and Workplace Safety. https://www.ishn.com/articles/111682-safety-experts-congress-should-consider-workplace-safety-implications-of-marijuana-legalization Occupational safety and health experts are urging the U.S. Congress to go slow and consider workplace safety when taking on the legalization of marijuana. Although recreational and medical marijuana are still prohibited under federal law, it is leg...
Oct 29, 2019•20 min•Ep 68•Transcript available on Metacast Let’s face it folks, no one enjoys being audited, especially your first time to be audited can be nerve-racking. There are several types of audits, but the hardest and often most vital to your business or industry is your 3rd Party Certification Audit. But with a few tips and a little preparation, there is little need to panic. We know that the Certification Auditor can be scary, is often intimidating, and likely very and boring and hard to read. Tune in and learn from someone that has been ther...
Oct 22, 2019•21 min•Ep 37•Transcript available on Metacast Quality is more than processes, protocols, procedures and profit. Its about People. Our #QualityMatters Podcast episode this week dives into one CEO's solution to the often neglected Human Element. In fact he writes over 9200 Birthday Letters annually alone. A CEO who writes 9,200 employee birthday cards a year explains the value of gratitude Sheldon Yellen, CEO of the property-restoration company BELFOR Holdings, Inc., hand-writes birthday cards to each of his 9,200 employees as a way to say th...
Oct 15, 2019•19 min•Ep 36•Transcript available on Metacast The question this week is "is API & ISO Running Small Business out of Business…?" And its a good one to ask. You'll be amazed to hear that like all other industries, the Quality Management Industry and Certification Bodies as all run and operated by, you guessed it people like you and me. While that is comforting to know, it can defiantly present certain challenges to you and how you run and maintain your organization. Our guest this week is Kevin Stange https://www.linkedin.com/in/kgseqm/ Kevin...
Oct 08, 2019•22 min•Ep 35•Transcript available on Metacast If you can master yourself, you can master anything. What a great conversation we have for you this week. It comes down to managing your own levels of emotion and energy. If you can master your own inner alignment here, you can influence others. When you have that inner alignment, you achieve things faster and easier, no more swimming against the current. True at work and home. The first step to becoming a leader is understanding what you want out of your life. There is little to no distinction ...
Oct 01, 2019•22 min•Ep 34•Transcript available on Metacast This week we’re talking with Lanny Partain of Southeast Church of Christ about Planning and other Quality Critical operations for Non-Profit Organizations. We’re talking in specific about the Family Promise program here in the Clear Lake area. If you don’t know about Family Promise, do take the time to get to know more about these folks and amazing good they are doing for homeless families local to your neighborhood. Many ways to get involved and help. Its a hard uphill battle for these folks, e...
Sep 24, 2019•19 min•Ep 33•Transcript available on Metacast Such an amazing interview we have for you today. #QualityMatters is here to demonstrate that Quality Management principles are applicable everywhere you go. This week is Jim McIngvale, Mattress “Mack” of Gallery Furniture. Gallery Furniture is for those of you not in the Houston Area is a true icon and landmark of Houston, and rightly so. Mack owner of Gallery Furniture has likely done more good of the folks of this city and surrounding area than any other single person. The endless list of good...
Sep 17, 2019•13 min•Ep 32•Transcript available on Metacast Another great episode with Chris Paris, author of Surviving ISO 9001:2015. We're talking today about just what makes the new ISO 9001 standard so darn confusing. Its quite an eye opening experience to say the least, and . Seems no matter where you go, be it the corporate ladder, local government, even your school board, people are people and need to be held accountable to the rules. Even the folks that write them for the rest of us. #QualityMatters Podcast & Chris Paris of oxebridge.com To find ...
Sep 10, 2019•23 min•Ep 31•Transcript available on Metacast A very special episode today, not just because we are talking sales and finishing the Understanding the Standard Mini Series, but we our guest today, Mark LaCour, Editor in Chief of the OGGN the Oil & Gas Global Network. Sales is so often not considered as a part of the Quality Management System, but 100% should be. The fact is that sales buttresses the front and rear of the PDCA Cycle. Don't under estimate the value of communication and skill of the sales team, and be sure to integrate with you...
Sep 03, 2019•24 min•Ep 30•Transcript available on Metacast What a fun episode this week. Darci and Kyle talk everything from cell phone designs, QR Codes that seem to still exist.... As a part of our Mini-Series on Understanding the Standard, we break down ISO 9001:2015 "8.3 Design and development of products and services". Design and Development can be broken down into three easy stages, and be kept from being overly complicated. Click Here to find the phone Kyle is Geeking out over (he says it will be an acceptable gift for his birthday or any-day) ht...
Aug 27, 2019•17 min•Ep 29•Transcript available on Metacast Taking a break from out Understanding the Standard mini series to discuss an article we ran across about the City of Houston and their Management of Solid Waste. Seems many tons of recycling wound up in the regular garbage landfill. This discovery was made after a new story broke with KHOU 11, promoting an Internal Audit, and findings in regards to the issue especially since an official memo was already put out months earlier in regards to this issue. "HOUSTON — The City of Houston Solid Waste M...
Aug 20, 2019•22 min•Ep 28•Transcript available on Metacast Continuing the "Understanding the Standard" mini series we dig into Support Processes required for ISO 9001. You may be seriously surprised at how much choice you have in determining the requirements for your organization. For instance, did you know that the ISO 9001 standard does NOT specify how often different types of measurement equipment need to be calibrated or the method required for preventative maintenance on your machines? Furthermore, we dive into the requirements for Competence and t...
Aug 14, 2019•25 min•Ep 27•Transcript available on Metacast Continuing the "Understanding the Standard" mini series we dig deep into Quality Planning and Checking to make sure well, you provided a Quality Product. First, what is Quality? Quality is documenting what you plan to do, and doing it, and doing it repeatedly. In just 20 minutes we cover everything today from why Chick-fil-A "doesn't suck", how to handle risk, and generally just make certain there is a plan for success. Find us online Quality Matters Podcast #QualityMatters Learn more about #Qua...
Aug 06, 2019•22 min•Ep 26•Transcript available on Metacast This week, we continued our mini-series breaking down the ISO 9001 Standard. Our first week, we simply discussed what ISO 9001 is and how it compares to 14001 and 45001. This week, we started to get into the standard a little bit. We addressed top-down management, culture, who should be in charge. This We addressed top-down management, culture, who should be in charges went a little differently than I thought. I say a lot that it frustrates me that it seems that management usually hands achievin...
Jul 30, 2019•26 min•Transcript available on Metacast What do you know about the ISO 9001:2015 standard? The Boss Lady has claimed several times to know nothing about quality. Today, we tried to stump her. While preparing for our upcoming QMS Boot Camp, Darci was typing up a quiz on requirements for the standard. She suggested we try to stump her and give her the quiz. We found out that Darci knows more than she claims to know. She was really surprised to learn that a Quality Manual is NOT a requirement of the 2015 standard. What?!? Where do you ke...
Jul 23, 2019•14 min•Ep 24•Transcript available on Metacast Welcome back to #QualtiyMatter podcast y'all! We are kicking off a new mini series titled "Understanding the Standard". We talk about how simple this can be made to understand, so its time to put out money where our mouth is so to speak. In this mini series we are going to look at the ISO 9001 Standard in specific and really dive into the standard from a process approach.
Jul 23, 2019•23 min•Ep 23•Transcript available on Metacast 
