In this episode, Trisha explores how teams can move beyond cultural stereotypes to build environments where everyone feels valued and understood. What happens when cultural training leaves participants feeling uncomfortable about their own backgrounds? How can we shift from oversimplified country-based assumptions to embracing the complexity that exists within every individual? Sparked by a story shared at the Employee Mobility Institute's recent summit, Trisha examines the critical difference b...
Aug 16, 2025•13 min•Season 1Ep. 63
In this episode, Trisha interviews Amel Derragui, a truly global citizen, business coach, and powerhouse behind The Time is Now and the Cosmopolitan Table. Born in India to Algerian parents and raised across Serbia, Algeria, and Uganda, Amel has built her career helping women create portable businesses while navigating cultures worldwide. What happens when a 14-year-old witnesses racial fights at an international school and decides to take action? How does a school canteen project teach us about...
Jul 25, 2025•51 min•Season 1Ep. 62
In this episode, Trisha revisits her conversation with Dr. Tanya Finnie, introducing it with context about Tanya's newly released book "From Shadows to Safari." What happens when someone grows up witnessing apartheid's segregation, yet is raised with values that challenge the system around them? How do early experiences of injustice shape a lifelong commitment to bringing people together across cultural divides? This revisited conversation explores the complex journey from South Africa to Austra...
Jul 18, 2025•31 min•Season 1Ep. 61
In this solo episode, Trisha explores whether the same cultural intelligence capabilities that help us work across cultures might also be tools for building peace. Drawing from insights at the International Positive Psychology Association World Congress, Trisha examines Peter Singer's concept of expanding our "moral circle" and Barbara Fredrickson's research on positive emotions, sparked by reflections from David Livermore and Martin Seligman. Discover how CQ Strategy, Knowledge, Drive, and Acti...
Jul 11, 2025•18 min•Season 1Ep. 60
In this episode, Trisha interviews Andrew Sykes, author, speaker, and founder of Habits at Work, who brings the science of behavioural change into business performance. Andrew is a lecturer at the Kellogg School of Management, where he helps leaders build trustworthy organisations. Drawing from his powerful personal shift during the 1995 Rugby World Cup in South Africa, Andrew explores how trust is built "floor by floor" like a skyscraper. The conversation delves into why trust often breaks down...
Jul 04, 2025•44 min•Season 1Ep. 59
In this episode, Trisha interviews Dr. Kristal Walker, Vice President of Employee Wellbeing at Sweetwater and a certified professional in training management. Dr. Kristal shares her remarkable transformation from high school dropout to doctoral graduate, revealing how this journey fundamentally shaped her approach to leadership and creating inclusive environments where people don't have to "code switch or shrink" to belong. They explore Dr. Kristal's innovative Four D Learning Lifecycle (Design,...
Jun 27, 2025•40 min•Season 1Ep. 58
This week, Trisha interviews Jerry Jones, founder of Culture Blend and a learning strategist with over 15 years of experience helping organisations navigate cultural transitions. Jerry brings unique insights from coaching more than a thousand professionals through significant cultural shifts, having lived and worked in China for a decade himself. The conversation reveals Jerry's counterintuitive approach to learning design and why he believes most training fails before it starts. Jerry shares a ...
Jun 13, 2025•34 min•Season 1Ep. 57
In this Pride Month episode, Trisha revisits her powerful conversation with Cath Brew, a global LGBTQ+ consultant and shamanic practitioner who brings a unique somatic perspective to cultural intelligence. Cath explores how our bodies often communicate cultural awareness before our minds catch up, offering practical alternatives to traditional mindfulness approaches. The conversation delves into Cath's profound shift moment about learning to trust her intuition, her insights from working with Ab...
Jun 06, 2025•45 min•Season 1Ep. 56
In this episode, Trisha takes listeners back to the fundamentals of Cultural Intelligence (CQ), exploring all four capabilities through the lens of Australia's National Reconciliation Week. After 55 episodes focusing primarily on CQ Strategy, she provides a comprehensive overview of the complete CQ framework: Drive (motivation), Knowledge (understanding), Strategy (metacognition), and Action (behavioural adaptation). Using National Reconciliation Week as a practical example, Trisha demonstrates ...
May 30, 2025•23 min•Season 1Ep. 55
In this episode, Trisha interviews Hanlie van Wyk, a systems thinker, social scientist, and cultural insights advisor whose work spans South Africa, the UK, Singapore, and the United States. They explore Hanlie's concept of "human eco-cultures" viewing organisational cultures as ecosystems that leaders can proactively design rather than simply manage. The conversation delves into how her hate crime research in South Africa shifted her perspective and contributed to national legislation, demonstr...
May 23, 2025•34 min•Season 1Ep. 54
This week, Trisha continues her exploration of cultural intelligence by introducing the P.A.U.S.E. Process, a practical framework for responding effectively to cultural shift moments. Building on last week's S.H.I.F.T. Signals, Trisha breaks down each step of the P.A.U.S.E. Process. Drawing on insights from previous guests, including neuroscientist Mark Williams, psychologist Monique Toohey, and global leadership expert Dawn Bryan, Trisha offers concrete techniques for transforming challenging c...
May 19, 2025•18 min•Season 1Ep. 53
This week, Trisha Carter, an organisational psychologist, introduces the second series of 'The Shift,' focusing on enhancing cultural intelligence. She revisits the four foundational areas of cultural intelligence: CQ drive, CQ knowledge, CQ strategy, and CQ action, emphasising the metacognitive aspects. Trisha introduces the 'Shift Signals Guide,' a tool to recognise pivotal moments of cultural shift using the acronym S.H.I.F.T. (Sensations, Hesitations, Intense emotions, Frames of reference cl...
May 08, 2025•20 min•Season 1Ep. 52
This week, Trisha explores the importance of cultural intelligence amidst global chaos and uncertainty, encouraging listeners to act with cultural intelligence to preserve humanity and effectiveness during challenging times. Trisha revisits the four areas of cultural intelligence and offers strategies to sustain it, such as recognizing emotional responses, seeking diverse information, practising perspective-taking, maintaining human connections, and knowing one's values. She also shares an impac...
Mar 13, 2025•17 min•Season 1Ep. 51
This week, Trisha Carter chats with Flor Bretón-García, a seasoned expert in navigating cultural complexities within organizations. Flor shares her personal migration journey from Venezuela to the US and Germany, discussing the emotional and professional challenges she overcame. They explore how cultural shifts influence workplace dynamics, the impact of language and accents in the workplace, and the critical role of storytelling in leadership development. The episode emphasizes empathy, inclusi...
Feb 28, 2025•44 min•Season 1Ep. 50
This week, Trisha Carter, an organisational psychologist and cultural intelligence explorer, chats with Quinton Pretorius, a leading facilitator in cultural intelligence and leadership development from South Africa. They discuss the importance of immersive learning experiences for leaders, the impact of cultural intelligence on leadership, and the ways in which cultural experiences can shift perspectives. Quinton shares insights from his personal experiences, including the concept of 'Ubuntu,' t...
Feb 13, 2025•43 min•Season 1Ep. 49
In this episode, Trisha Carter, an organizational psychologist and expert in cultural intelligence, is joined by return guest Sarah Black, founder of Athru Communications with extensive experience in communication and PR. The discussion revolves around the four capabilities of cultural intelligence—CQ Drive, CQ Knowledge, CQ Strategy, and CQ Action—and how they apply to working with AI. The conversation explores strategies for integrating AI within organizational cultures, addressing knowledge g...
Jan 30, 2025•51 min•Season 1Ep. 48
In this episode, Trisha reflects on conversations with past guests, such as Dr. Michelle McQuaid, Reverend Dr. Gary Mason, and Tanya Finney. Trisha highlights the power of storytelling, intentional cultural reflection, and small, consistent actions in fostering cultural awareness and understanding. These insights demonstrate that meaningful change requires patience and the creation of spaces for authentic dialogue. As mentioned in the show: check out Episode 23 Joanna Sell- Storytelling for Cult...
Jan 16, 2025•14 min•Season 1Ep. 47
This week Trisha outlines her goals for 2025, with a focus on cultural intelligence (CQ). She discusses her plan to deepen her reflection practice through regular journaling and explores the intersection of CQ and artificial intelligence, including the potential benefits and risks. Trisha also shares her personal joy of becoming a grandmother. She encourages listeners to set their own CQ goals, whether by increasing drive, expanding knowledge, refining strategy, or adapting behaviours. Join Tris...
Jan 02, 2025•8 min•Season 1Ep. 46
With Trisha working with Papua New Guinea expatriates this week we wanted to revisit her interview with Grace Boker Mungkaje. Grace Boker Mungkaje a Forensic Auditor from Papua New Guinea. Grace speaks about growing up as a Third Culture Kid (TCK) in the USA, returning to PNG and making cultural shifts as she was selected for opportunities and scholarships around the world. Her awareness of the need for cultural shifts began young as she was told not to climb the trees in her village in PNG afte...
Dec 12, 2024•47 min•Season 1Ep. 45
This week, Trisha reflects on her recent experiences in the USA, including attending the CQ Fellows Retreat. She explores cultural intelligence (CQ) focusing on metacognitive aspects, reflecting on her learning from experts like Cal Newport, Chris Argyris, and Dr. Darryl L. Washington. She also shares her observations about empathy and small cultural adaptations from her current travels around the USA.
Nov 14, 2024•11 min•Season 1Ep. 44
In this episode, Trisha Carter, an organizational psychologist and expert in cultural intelligence, speaks with Tanya Finnie, Founder of Redhead Communications. They discuss key aspects of cultural intelligence, Tanya's multicultural experiences, and how these have shaped her professional journey. Tanya shares insights on the importance of bridging cultural divides, her experiences growing up in apartheid-era South Africa, and the challenges and rewards of immigrating to Australia. Tanya also hi...
Nov 07, 2024•29 min•Season 1Ep. 43
In this episode, Trisha, an organizational psychologist, and cultural intelligence expert explores key themes in conflict transformation. This is the second part of a moving discussion diving into the shifts that need to happen in individual hearts and minds to build communities and societies towards peace. Trisha’s guest the Rev. Dr. Gary Mason, has over 30 years’ experience in peace-building in Belfast. He shares his experience, observations and wisdom around perspectives of history, the power...
Oct 31, 2024•26 min•Season 1Ep. 42
In this episode, Trisha, an organizational psychologist, explores key themes in conflict transformation. Joined by Rev. Dr. Gary Mason, who has over 30 years experience in peace-building in Belfast, they delve into appreciating diverse cultures and the impact of different narratives on societies - crowd psychology. The discussion highlights linguistic violence and historical contexts affecting people's thinking and decision making. Gary shares insights from religious and political leaders to ref...
Oct 24, 2024•28 min•Season 1Ep. 41
In this episode, organizational psychologist Trisha Carter converses with Dr. Michelle McQuaid about the personal shifts that foster growth and well-being. Trisha reflects on the value of metacognitive thinking and the importance of reflection. Michelle shares her journey of experiencing shifts in thinking, in overcoming 'good girl' beliefs, asking key reflective questions about who sets the terms and outcomes for 'good girl' behaviour. They also discussed the value of David Cooperrider's Apprec...
Oct 17, 2024•40 min•Season 1Ep. 40
This week, Trisha reflects on the insights shared by five diverse guests, highlighting the themes of cultural intelligence, service, and appreciation of differences. She explores how these themes emerge through the guests' experiences, such as 'lightbulb moments', understanding power distance, the value of failure, and celebrating generational diversity. These reflections offer valuable lessons in increasing cultural awareness and adopting strategies for better intercultural interactions.
Oct 10, 2024•17 min•Season 1Ep. 39
This week, organizational psychologist Trisha Carter speaks with Marc Geil, the Global Director of Culture and Employee Experience at Wahl Clipper. Marc shares his transformative experiences as a Rotary Youth Exchange student in Japan, highlighting his shift in perspective through cultural immersion. They discuss the metacognitive aspect of cultural intelligence, emphasizing the importance of understanding diverse perspectives within global business and employee environments. Marc also speaks on...
Oct 03, 2024•27 min•Season 1Ep. 38
This week, organizational psychologist Trisha speaks with Samkelo Blom, a thought leader and CEO of a boutique HR consultancy in South Africa. They discuss the concept of cultural intelligence (CQ) focusing on the metacognitive aspect of CQ strategy. Samkelo shares his experiences growing up in South Africa, his professional journey in human resources, and the cultural shifts he has encountered. They delve into the challenges of balancing cultural and corporate leadership responsibilities and th...
Sep 26, 2024•29 min•Season 1Ep. 37
This week, Trisha interviews Jennifer Izekor, Above Difference's CEO and founder. They discuss the importance of cultural intelligence (CQ) in leadership and inclusive practices. Jennifer shares insights from her personal and professional journey, including her cross-cultural upbringing and work fostering inclusive leadership. They explore the challenges and rewards of implementing cultural intelligence in various sectors, emphasizing the need for vision, empathy, and strategic thinking in drivi...
Sep 19, 2024•43 min•Season 1Ep. 36
In this episode, we revisit an earlier episode and the second part of an interview with David Livermore, a key researcher, author and speaker in the Cultural Intelligence field. Trisha explains why this episode is so vital in learning how to help ourselves and others shift. She also offers a surprise prize to the first listeners to share about the episode! You can pre-order David’s new book here...
Sep 05, 2024•32 min•Season 1Ep. 35
This week, Trisha reflects on the role of confidence in Cultural Intelligence and the potential impact of the Dunning Kruger effect which she was thinking about after listening to Katy Milkman’s latest podcast . She discusses Culture Shock from the perspective of the conscious competence learning model and recommends expatriates in a new location give themselves a learning buffer. Please reach out to Trisha with recommendations for researchers to interview for Series 2 - and she would love to co...
Aug 29, 2024•9 min•Season 1Ep. 34
