Christopher Elliott is the ultimate consumer advocate. His extremely popular site Elliott.org is home base to his efforts, while his column in USA Today and Washington Post are a must read. Fighting for the rights of customers he fights back against wrongdoing committed by big corporations such as airlines, cruise companies and hotels. Glenn and Chris talk about the biggest issues customers care about and both take resort fees to task, a terrible policy that alienates customers for short term pr...
Feb 09, 2018•1 hr 3 min•Ep. 91
Longo shares why mentoring is so important, not just to students, but for professionals too. Jeffrey Longo completed his master’s degree in sports administration from Wingate University in 2012, and his bachelor’s degree in psychology and communication from Rutgers University in 1997. He has 18 years of experience in professional sports administration, including six seasons as president of the Charlotte Checkers (ECHL), and six seasons in senior management, including two years as president, with...
Feb 07, 2018•7 min
Gary Hernbroth wants your staff to excel. As a business trainer and professional speaker, he’s dedicated to ensuring hotel employees excel for their customers and those paying their salary. We learn valuable techniques to improve YOUR business. Then, Tarun Malik, President of Johnson & Wales Charlotte, on the hospitality F&B business, how it’s changing, what students think of the restaurant business and some of the challenges hoteliers and restaurateurs face in the food biz. Subscribe to...
Feb 03, 2018•1 hr 11 min•Ep. 90
Tim Dressen is the host of the super popular Five Hundy by Midnight podcast , which he’s been doing weekly for 13 years!! Yes, podcasting is that old. Glenn and Tim are Vegas experts, each visiting more than 75 times each. They dish on the latest Las Vegas gossip, including sexual harassment allegations against famous men, the sad end to Lucky Dragon, amazing new resorts coming to town, and much more. Then, they lay out their rules on maximizing Las Vegas fun without completely destroying your b...
Jan 31, 2018•49 min
First, Glenn and his Here to Stay TV producer Peter ‘Art’ Lewry of Hunter Gatherer are in Amsterdam. They discuss why Amsterdam is the home to so many innovative hospitality concepts such as Zoku , Sweets Hotels , Yays Amsterdam Zoutkeetsgracht , and The Student Hotel . Plus, Glenn hosted a roundtable event at the Serviced Apartment Summit Recharge , so the guys discuss the event. Then, Glenn speaks with James Foice, Chief Executive of The Association of Serviced Apartment Providers . The discus...
Jan 26, 2018•58 min•Ep. 89
Glenn and Bruce Ford, SVP Business Development with Lodging Econometrics make their predictions for ALIS , and the industry in general. This was recorded prior to the Wyndham/ La Quinta deal announcement , but they talk about that sort of stuff anyway. Then we look at reinventing a hotel for the modern guest with T. Dupree Scovell, Managing Partner and Chief Investment Officer of Woodbine Development Corporation . Plus, they take a deep dive into hotel real estate, hotel development and lots of ...
Jan 20, 2018•1 hr 10 min
We made this a bonus episode because the content is just that good. This show is about the history of revenue management, and how it morphed into revenue optimization and revenue strategy. More important, Glenn and Patrick Bosworth, Co-Founder and CEO with Duetto, share the state of revenue strategy today, how technology is disrupting and changing everything about the hotel business and much more than you'd ever expect. And maybe a hint at what's coming next. We even discuss the history of Duett...
Jan 16, 2018•49 min
First, we explore the amazing community of downtown Las Vegas with a roundtable chat featuring Justin Kingsley Hall, who is the Executive Chef of the Kitchen at Atomic in Downtown Vegas, Corey Nyman, Nyman Group , Craig Nyman, Life is Beautifu l Festival. Then Glenn and Cindy O’Keefe, SVP Golden Nugget/Asst. General Manager of Golden Nugget examine her career, how Vegas has changed since her arrival in 1994, how downtown has differentiated itself from The Strip to find reborn success, and how co...
Jan 12, 2018•1 hr 23 min
Wow! What a show! Two HUGE interviews this week. First, we focus on politics with a revue of 2017 and a look at the 2018 legislative agenda with Chip Rogers, President & CEO of AAHOA. Topics include: Tax Reform, Regulation Reform, the US economy and education through AAHOA. Plus, we learn that Glenn and Chip both worked at the same fast food chain in their formative years. Then Glenn and Brian Quinn, VP Franchise Development, Choice Hotels International, examine the company’s brand strategy ...
Jan 05, 2018•59 min
No Vacancy News is the place for hotel industry podcasts! So, this week, we introduce you to Check Out California . Hosted by industry insiders Craig Sullivan and Raad Ghantous, they dissect the CA hotel market twice a month. And we're bringing you their shows. OK, so Glenn couldn't stay away and is a guest in this show. His segment starts at 42:20. He calls in from the bottom of a well. This is not the first show in their series, it's episode #13. Check out their older stuff at: https://checkou...
Jan 04, 2018•1 hr 26 min
Two superstar interviews this week to help you usher in 2018. First up is Gerry Chase, President and COO of New Castle Hotels and Resorts; then we have Lee Weeks, CEO of Coral Hospitality. From the team here at No Vacancy: Have a Happy New Year, and we’ll see you in 2018. Subscribe to our newsletter. Text ‘hotel’ to 66866. Visit the brand new www.novacancynews.com Send us your thoughts and comments to Glenn@rouse.media , or via Twitter and Instagram @TravelingGlenn. Visit our sponsor: Duetto Vis...
Dec 29, 2017•58 min
This week we get to the bottom of the frightening drop in travel to the United States. Is this a Trump slump, outsized exchange rates, or something more ominous? We talk to Roger Dow, CEO of US Travel , on many issues affecting all components of the travel industry that generates $2.3 trillion in economic output. First, we speak with Suraj Patel, President of the hotel ownership group Sun Group of Companies . He’s an American success story with parents that immigrated to the United States. He gr...
Dec 22, 2017•1 hr 25 min
Raad Ghantous has not one, but two radio shows: The Raad Life and Check out California host. However, he is also a renowned industry designer and heads up Raad Ghantous & Associates , where he brings smart business acumen as part of his overall design approach when focusing on the spa business, for example. Too many spa minded people simply aren’t seeing the economics of this business in the right way because the rules have changed. Turns out customers do not like the value proposition offer...
Dec 20, 2017•41 min
We learn everything about the new Moxy Times Square through an in-depth conversation with the property’s developers. We speak with Mitchell Hochberg, President of the Lightstone Group and learn about the process to develop, design and build the hotel. Plus, we hear all about their F&B partnership with Tao Group , which yielding the largest rooftop (and most innovative) bar in the city (the country?) Plus, Glenn and producer Jeff Polly speak about amazing Christmas packages. Subscribe to our ...
Dec 15, 2017•1 hr 10 min
Today we hand the reins over to Tim Cameron. He's an associate professor, College of Culinary Arts at Johnson & Wales University, and he definitely knows his food. In this minisode (yeah, we made that up), we learn about how shifting demographics is affecting southern American cuisine. We think this is pretty interesting stuff, and believe you will too. We like this concept so much, we've partnered with Johnson & Wales University for more interesting food related content in 2018, and we ...
Dec 12, 2017•13 min
Glenn shares his thoughts about this past week’s Design Connections conference, which brought together the design disciplines of hospitality, education, office and healthcare under one roof. Then, Jennifer Johnson, a VP of Loyalty Marketing at Foxwoods , and Aron Ezra, CEO with OfferCraft , about using gamification to turbocharge hospitality campaigns. We explore how Foxwoods did it, so you can too. Then, we talk about the redevelopment of Bahia Mar in Ft Lauderdale. We speak to Jimmy Tate, CEO ...
Dec 09, 2017•1 hr 3 min
Woodspring Hotels is coming out the other end on a complete company reinvention. New name, new imaging, pretty much new everything. Glenn catches up with Ron Burgett, EVP Franchise Operations and Development and Wendy Hoekwater, CMO at WoodSpring Hotels to discuss the changes, where the company stands now, and how they’re appealing to operators and customers. First, Glenn speaks with Ken Greger, Managing Director of AETHOS Consulting Group . They speak of the importance of disruptive innovatio...
Dec 01, 2017•1 hr 5 min
Essential to hear, this interview was potentially the toughest Glenn ever conducted. But it’s a story that can save lives. Glenn speaks with Rani Hong, a sex slavery victim and now a leader in this critical human rights movement. She was just seven years old when she was stolen, then sold in her native India. This interview shares elements of her experience, but more critically gives you the power and know how to stop this horrific human right violation from taking place in your hotels. Yes, it ...
Nov 28, 2017•31 min
Author, speaker and adventure traveler Jeff Evans has been a paramedic in war zones, took a blind man to the summit of Mount Everest, and competed on a reality TV show. Yup, he’s done it all. Today Evans shares his story and how you can find the strength within yourself to achieve what you’ve always thought impossible. Visit: http://www.jeffbevans.com/ First, Glenn speaks with Steven Schwartz, President and CEO of Midtown Athletic Clubs. He’s recently opened a new wellness and health focused hot...
Nov 24, 2017•1 hr
Glenn was in Vegas weeks ago and recorded this show alongside Bruce. Both dark and light, we focus on the aftermath of the Las Vegas Shooting with Corey Nyman before moving on happier things. Look, we simply could not ignore the elephant in the room. Then Glenn and Bruce check out Bandito, an Off-Strip Latin restaurant that hits all the right marks. We learn all about what it takes to make a restaurant successful, not just outside a casino hotel, but also how it relates to what customers want an...
Nov 18, 2017•1 hr 7 min
Glenn and Bruce Ford, SVP of Lodging Econometrics analyze the state of the industry and the action at the Lodging Conference, one of the industry’s top deal making events. Are times too good? Too many new brands? Will Glenn ever speak slower? We find out. Then, Kim Sims, President, and Chris Green, COO of Chesapeake Hospitality share their company’s 60 year story, as well as how management companies are changing the way hospitality industry business runs its hotels. Visit our revenue management ...
Nov 10, 2017•55 min
Hotel Impossible host Anthony Melchiorri is back on the show! We had such a good time podcasting last time, we did a whole other show right after. And be sure to join us Monday 11/13 for a special Facebook LIVE event where Glenn and Anthony are teaming up to answer YOUR questions! That's November 13 at 2pm EST. Join us in person during BDNY at the Black Carpet Live Area! Level 2, Concourse Lobby. Watch it here: http://ow.ly/p0Ag30gpq1N The event is very generously sponsored by Best Western Hotel...
Nov 08, 2017•33 min
While you may think this will be the type of interview that’s a total sales pitch for some of the Marriott family of brands. It’s not. In this interview we focus primarily on innovation, what it takes to bring giant companies together and lots of other interesting and fun stuff. But first, Glenn shares his thoughts on the lodging conference and explains what the issues really are these days. He also offers up some sage advice. Subscribe to our newsletter. Just text ‘hotel’ to 66866. Join us on N...
Nov 03, 2017•1 hr 2 min•Ep. 77
Subscribe to the newsletter: Text 'hotel' to 66866 Bestselling author, hospitality entrepreneur, disruptive business rebel, and social change agent, Chip Conley is a leader at the forefront of the sharing economy. At age 26, he founded Joie de Vivre Hospitality by transforming an inner-city motel and parlayed that into the second largest boutique hotel brand in the world. In 2013, he helped transform Airbnb from a promising home sharing start-up into the world’s largest hospitality brand. Now he...
Oct 27, 2017•1 hr 5 min
Veteran restaurant and celebrity chef marketer Herb Karlitz is the visionary behind food festival culture and some of the country’s most notable food focused events. He’s worked with chefs like Daniel Boulud, Emeril Lagasse, Michael White and Marcus Samuelsson, with whom he created Harlem EatUp! You my not know him, but you’ve enjoyed events such as The New York Wine & Food Festival, The Chocolate Show, Vegas UnCork’d, and Napa Flavor. Plus, he’s bringing the Michelin Awards to the US. First...
Oct 20, 2017•1 hr 25 min
Parris Jordan, Chairman of the Caribbean Hotel Investment Conference & Operations Summit (CHICOS), talks to Glenn about the state of the Caribbean. Topics: Is tourism business permanently destroyed, what’s the true status of Puerto Rico, what islands were left unscathed, is there a path to recovery, silver lining opportunities. Then, Glenn speaks with Andrew Cohan, Managing Director of Horwath HTL – Miami. They discuss path to tourism recovery for Caribbean countries, what these countries ca...
Oct 18, 2017•48 min
Laurent Magnin, CEO of France based XL Airways is the ultimate aviation enthusiast. His goal is to make us love flying again, so we asked him how he managed to get XL to be the top tourist airline for French Tour Operators under his stewardship. We learn all about he’s making flying magical again. But first, Glenn has a lot of complaining to do about how US airlines treat loyal customers, and why they're breaking financial records even as customers loathe them. Visit our sponsor: Kevin Barry Fin...
Oct 14, 2017•47 min
A difficult subject to talk about in the wake of the Las Vegas massacre, but one that needs to take place. Glenn speaks with Mac Segal, Head of Fixed Site & Hotel Security Consulting with AS Solution. He’s a renowned hotel security expert and we talk about all the issues you want answers to. They discuss, the state of hotel security, is it possible to beef it up, will that actually happen, and lots more to fully understand the answers. Glenn also asks if we’re even asking the right questions...
Oct 10, 2017•31 min
Today we speak with Larry Hambro, VP of Brand Operations with Hawthorn Suites by Wyndham. They discuss how the brand fits into the wider hotel business, his plans for brand expansion, a new grocery delivery service they’ve started and overall extended stay sector performance. First, Glenn speaks with Roger Miller, President of RA Miller Hospitality Sales & Marketing Services and Consulting. They discuss how to energize your career if you are a property level sales professional, and how team ...
Oct 06, 2017•1 hr 14 min
Hotel Impossible host Anthony Melchiorri is back with all new episodes of Hotel Impossible starting October 2. And he’s got a new show too. “Extreme Hotels” is an all new series, launching that very same night at 9pm on the Travel Channel. Glenn and Anthony discuss getting freaked out at a haunted hotel, going to extreme places for extreme experiences, and how this all applies to the mainstream hotel business. First, Glenn speaks with Adrian Kurre, global head of Homewood and Home2, who gives an...
Sep 30, 2017•1 hr 10 min
