Glenn chats with Marco Roca, EVP Hotel Development with Hard Rock Int’l. They talk about the state of the brand, what makes the Hard Rock brand resonate with customers, how it’s expanding throughout the world, and lot’s more. First, Glenn chats with Johnathan Albano, who is not only the CEO Of Lodging Metrics, but also hosts the Lodging Leaders podcast. Perhaps you heard Glenn on that show? They share what you must know about employee hiring and retention. By coincidence, Glenn hosted a webinar ...
Oct 28, 2016•58 min
Go behind the scenes with The Refinishing Touch’s president and CEO Mario Insenga. With nearly 40 years in the business, TRT has become experts in myriad disciplines and this show reveals them all. Hosted by hotel industry expert Glenn Haussman, the show focuses on the myriad ways TRT can save you money while accentuating your hotels’ room and public space products. These guys do so much more than you realized. You won’t believe what they can do way beyond simply refinishing furniture to like ne...
Oct 26, 2016•22 min
Glenn chats with AAHOA Chairman Bruce Patel and Chip Rogers, AAHOA’s President & CEO. With nearly 16,000 members representing nearly half the hotels in this county, this association is a massive force both in the industry and on Capitol Hill. But it wasn’t always that way. AAHOA stands for the Asian American Hotel Owners Association and we discuss how a small group of Indian immigrants faced unrelenting racism and financial challenges to achieve the American dream. Now, the second and third ...
Oct 21, 2016•1 hr 2 min
Glenn gets Milton Segarra to open up about the problem facing Puerto Rico. As President and CEO, Meet Puerto Rico, he is tasked with boosting the profile of the meetings and conventions business. But he has more challenges than any of us could imagine. They get right into discussing the island’s financial crisis, zika, and other issues affecting this great destination. BUT, there is good news, and Segarra talks about the buoyant convention business and why you too should hold your next meeting t...
Oct 14, 2016•1 hr 7 min
Glenn is fortunate enough to speak with David Kong, president & CEO of Best Western Hotels & Resorts. They speak about the massive change Best Western has underwent under Kong’s leadership and all about their new brands under the SureStay banner. It’s a huge departure for this stalwart company. We explain how. But first, Glenn speaks with producer Jeff Polly, of endpoint Multimedia . They speak about ski season, where to stay, where to go and how to enjoy it all. Subscribe on iTunes: No ...
Oct 07, 2016•57 min
Glenn gets to speak with Raj Trivedi, EVP and Chief Development Officer, and John Cantele, EVP and COO with La Quinta. They talk about the state of the brand, how a company can have just a single brand in a ‘bigger is better’ environment and what’s new at this company. Then Glenn is at the Lodging Conference and chats with Bruce Ford, SVP Business Development. They discuss smart selling techniques, the proliferation of new brands, how the hotel industry performing and Glenn coughs. Subscribe on ...
Sep 30, 2016•1 hr
Sacré bleu! Glenn is all alone this week and while it is very sad for him to be left to his lonesomeness, he has plenty to say. He shares his networking tips and shares his funny tips on how to maximize the cocktail party experience. Then Glenn speaks with Rick Colling, Vice President of Brand Performance Support for the All-Suites category at Hilton Worldwide. They talk about Embassy Suites, Home2 Suites and Homewood Suites, what makes these hotels different and why they appeal to travelers. Fr...
Sep 24, 2016•46 min
The time for amenity dispensers is now. A major societal shift and technological advancement is combining to make this a solution something guests demand, and they happen to be at a price point owners love. The switch to Amenity fixtures is almost inevitable, as waste and sustainability have become a global epidemic. Learn it works in this sponsored discussion on the ins and out of amenity fixtures. We speak with: Ray Burger, CHA MHS Ray@PineappleHospitality.net www.PineappleHospitality.net Ph: ...
Sep 21, 2016•32 min
Dave Eisen is back. As Editor-In-Chief of Hotel Management, he has the scoop on Red Lion Hotels Corp. buying Vantage Hospitality. He dishes on that topic with Glenn, then they discuss topics such as why the hotel business is infatuated with Airbnb, cool industry conferences, a data download and more. Then Glenn finds out what it’s like booking the acts for the massive Life Is Beautiful festival with Craig Nyman, Head of music and live performances. It’s coming to downtown Las Vegas September 23-...
Sep 17, 2016•1 hr 11 min
We start the show by dishing on some horrible things people do up in the air. Both Glenn and producer Jeff Polly share what they think are abhorrent and weird behaviors while traveling on airplanes. Then we explore the world of Cannabis tourism and its effect on Colorado. Rather than sensational, it can be educational; and one company is transforming how cannabis culture is perceived. Through the Lighthouse Cannabis Project, http://lighthousecannabisproject.com/ , tourists see firsthand how cann...
Sep 09, 2016•58 min
This week we introduce you to chef Chip English, of Creative Catering Concepts and industry personality. He’s the punk rock chef that’s got plenty to say about TV food shows, Caribbean food, and what it really takes to be a chef. William Shatner on Iron Chef: http://www.vudu.com/movies/#!overview/490670/Iron-Chef Then we chat with Imran Jivani, General Manager at Hotel Chicago Illinois Medical District managed by Portfolio Hotel and Resorts. We talk about catering to millennials, what guests rea...
Sep 02, 2016•1 hr 5 min
Today Glenn goes one-to-one with Dave Eisen, Editor-in-Chief of Hotel Management magazine ( www.hotelmanagement.net ). The conversation goes so long and in-depth we’re saving what we had planned for next week. Articles referenced in the show: RLHC’s newly expanded Expedia partnership goes beyond growing the brand’s rewards membership: http://www.hotelmanagement.net/operate/rlhc-s-newly-expanded-expedia-partnership-goes-beyond-growing-brand-s-rewards-membership How to win, and lose, customers in ...
Aug 26, 2016•50 min
This week we take a dish on the oddest restaurants in the country with producer Jeff Polly. Then Glenn is down in Tampa to speak at Chesapeake Hospitality’s annual conference. With all their executives in one place, this was a great opportunity to give travelers a behind the scenes look at how the hotel business really runs from a management perspective. You’ll learn lots of fun things. See Mongolian Throat Singing here: https://youtu.be/Pw9agyd44aE Subscribe on iTunes: No Vacancy with Glenn Hau...
Aug 19, 2016•1 hr 3 min
New hotel construction report with Lodging Econometrics' Bruce Ford. He shares the state of the new construction pipeline, what that means to road warriors ability to experience new hotels, and what developers are thinking about. Then Glenn speaks with Hans Meyer, Co-founder and Managing Director of Zoku, a cool new hotel brand coming out of Amsterdam. By combining work and play, they have struck a nerve with this interesting new design concept that may revolutionize how you want to stay. Subscr...
Aug 12, 2016•56 min
This is going to be interesting. Glenn has his wife Helene on the show to discuss what happens when he’s out on the road. She shares her secrets gleaned from more than a decade on running the home, keeping a marriage happy and making sure the kids still relate to their dad. Then Glenn speaks with Scott Koepf, SVP of Sales, with Avoya Travel. They discuss the return of the travel agent, why they are so critical in the digital age and share how you can also become a travel agent; and do the job fr...
Aug 05, 2016•1 hr
Glenn welcomes back Dave Eisen, Editor in Chief of Hotel Management ( www.hotelmanagement.net ) They talk about Dave’s horrible airport experience and the seeming ineptitude of an airline. Communicate is all we ask! Then they talk about NABHOOD, an African American association of hoteliers and why they are such an important organization. Then the guys dish on what hoteliers really don’t need in hotels. And we want to know your pick! You still want that bible? Then we talk to the TSA. It’s too ea...
Jul 29, 2016•58 min
Shocking RNC hotel related news. Disney alligator attack family on suing Disney. Glenn is fired up about off Strip places to visit in Las Vegas. Producer Jeff Polly joins Glenn for the first segment. Then we get serious. Glenn talks global security with Mac Segal, he’s Head of Hotel & Fixed Site Security Consulting with AS Solution (https://www.assolution.com). We evaluate the attacks we’ve seen in Nice, Turkey and more. Can the security style adopted by Israel work elsewhere? Is it really a...
Jul 22, 2016•1 hr 9 min
This week Glenn has lots to say about F&B. He’s joined by show regular Bruce Ford, SVP at Lodging Econometrics. They discuss a customer service issue Glenn had at a hibachi restaurant with this family and wants to know your opinion. Then the guys focus on the day’s topic, eating well while traveling and on the road. How do you make sure your well fed on the road, and in airports, and on airplanes? Then Glenn speaks with Mike Whalen, founder, president and CEO of Heart of America Group. He st...
Jul 15, 2016•54 min
This week Glenn is aggravated everyone is on vacation and he is alone on the mic for the first portion of the show. But he has plenty to talk about. First up he presents the moral dilemma created by the new book Voyeur’s Motel. He thinks it’s spying and frets about reading it and adding to the decay of society. Should he read the book, or ignore its captivating lure? What would you do? Then Glenn speaks with Sean Worker, President & CEO of BridgeStreet Global Hospitality. Glenn thinks Bridge...
Jul 11, 2016•47 min
This week we introduce to Jeff Polly, our show’s producer and mastermind behind endpointmultimedia.com. The guys dish about Brexit, the wave of isolationist politics attempting to take hold and why it’s critical to support open borders. Then they introduce a new segment. Here they take a look at six critical apps you should utilize while you travel. Opera VPN: http://www.opera.com/blogs/desktop/2016/04/free-vpn-integrated-opera-for-windows-mac/ Screens: http://edovia.com/screens/ Best Parking: w...
Jul 01, 2016•1 hr 10 min
This week Bruce Ford is back to share his thoughts with Glenn. Of course, Bruce is giving Glenn hard time. Then they talk about the state of the hotel industry, an update on the Marriott/Starwood merger, hotels & airlines and their loyalty programs, airport hassles and the surge of taking the car for your summer vacation, the state of Airbnb, hating on but loving the TSA and much, much more. Then Glenn speaks with Gary Steffen, Global Head, Canopy by Hilton. The guys talk about Hilton’s desi...
Jun 24, 2016•55 min
This week Glenn is flying solo again as his schedule has been wackier than normal. This week he’s in Bend, OR, sharing mega trends with a hotel ownership group. And that’s making him think about loyalty. Is loyalty a two-way street or are brands abandoning their ability to be loyal to the travel customer? Glenn examines this topic and warns airlines and hotels they may lose a critical piece of business by focusing too much on the bottom line and not enough on customers. Then Glenn has a great co...
Jun 17, 2016•34 min
This week Glenn introduces you to Bruce Ford, SVP Business Development with Lodging Econometrics (http://www.lodgingeconometrics.com/). This guy knows everything about every hotel project being built, planned or renovated in the universe. But he's also a good friend to Glenn and serves as the perfect foil. You will love the banter while you learn about what is happening with the creation and development of new hotels. Then Glenn has a great conversation with Steve Belmonte, CEO with Vimana Franc...
Jun 10, 2016•1 hr 20 min
This week Glenn introduces you to Dave Eisen, Editor in Chief of Hotel Management ( www.hotelmanagement.net ). They talk about many topics including Delta’s inability to learn Glenn's email address, what is the Asian American Hotel Association (AAHOA) and how did they manage to become a group that owns more than half of all hotels in the country, major political issues affecting the hotel business, Glenn’s love of Indian buffets at hotel industry events, upscale hamburger franchises, and lot’s m...
Jun 02, 2016•59 min
Welcome to the first ever episode of No Vacancy, the travel industry’s most exciting podcast. No Vacancy is a fun, fast paced genre bending program mashing up and erasing the lines between the consumer and trade worlds. Host Glenn Haussman is a well know hotel and lodging industry personality, industry speaker, writer, consultant and editor at large with Hotel Management (HotelManagement.net), where he writes two columns a week. Though this is a new show, he had five years’ experience behind the...
Jun 02, 2016•35 min
