John Greenleaf, SVP, Global Head, Hilton Garden Inn at Hilton Worldwide shares how Hilton Garden Inn is being refined while simultaneously looks to spread itself around the world. Plus, David Eisen, Editor in Chief of Hotel Management, and Glenn discuss AAHOA, breakdown the massive CEO panel held during the event, and they talk about how hard it must be to be running Trump Hotels right now. Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android : https://play.google.com/music/l...
Apr 21, 2017•54 min
Coming soon for American hoteliers, and already established for more than 3,500 of hotels in India, is hotelbids.com. It’s an exciting new platform that delivers reservations at a cost at only $5 - $7 per reservation. Traditional OTAs charge as much as 25% commission per room night, costing hoteliers thousands in unnecessary expenses every month. In this special episode, we learn from Inder Sharma, founder of Hotelbis.com and a highly-regarded lodging industry entrepreneur, how he’s looking to g...
Apr 19, 2017•27 min
Get the behind the scenes story with Keith Cline, President & CEO of La Quinta. Plus, Bruce Ford, SVP Lodging Econometrics. Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android : https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to Glenn@rouse.media . Support the show: https://www.patreon.com/novacancy Follow Glenn @TravelingGlenn Follow Bruce @BFinNH Learn more at http://novacancy.libsyn.com Produced by Jeff Polly: http...
Apr 14, 2017•1 hr 4 min
Straight from the No Vacancy broadcast studio in San Antonio, TX, we bring you the first in a series of special interviews.
Apr 12, 2017•28 min
Glenn goes back to Margaritaville, this time for a rousing conversation with Tamara Baldanza, CMO of Margaritaville Holdings. It’s the 40th anniversary of the brand and we explore all its permutations from the music and F&B, to its rapidly growing hotel and resort holdings. And yes, even a soon to be built 7,000 home retirement community. But first, Glenn speaks with Corey Nyman of the F&B consulting firm, The Nyman Group (www.thenymangroup.com). They talk about societal dining trends be...
Apr 07, 2017•1 hr 1 min
Glenn busts social media myths as a form of hotel feedback with help of Rick Garlick, Global Practice Lead, Travel and Hospitality Group at JD Power . They destroy everything we’ve held sacrosanct when it comes to guest social media commentary. The discuss online complaints, TripAdvisor, the need to respond NOW, and much, much more. First, Glenn speaks with Rebecca Alesia, a travel consultant with SmartFlyer ( www.smartflyer.com ). They discuss the expected amazing summer travel season and what ...
Mar 31, 2017•1 hr 6 min
Glenn speaks with AAHOA Vice Chairman Bhavesh Patel on sacrificing his personal life and business for the AAHOA mission ( www.AAHOA.com ), planning a massive convention and trade show, what it’s like to be on the cusp of being Chairman and more. Plus, AAHOA and No Vacancy partnership revealed; and we share info on a new event series, Hotel ROI ( www.hotelroi.com ). It’s a series of hyper local one day events to get super relevant insight. This interview was taped just a few days before publicati...
Mar 25, 2017•44 min
Glenn has a wide ranging and fascinating conversation with famed hotelier Harris Rosen. He started on projects such as Disney’s Contemporary and Polynesian Resorts before starting his own company with passion, grit and not much money. The man is simply inspiring. He has more than 5,000 associates, puts kids through college, has started charities and has done so much for his people and his community. This is an incredible story you must hear. But first, our Vegas is showing. Glenn speaks with Tim...
Mar 17, 2017•1 hr 18 min
Glenn chats with Bruce Ford about state of European Hotel Industry, behind the scenes at the IHIF financial conference, Here To Stay TV, what Europeans think about Trump and Glenn’s impression on Berlin. Glenn also speaks with Rachel Sacco ( www.experiencescottsdale.com ) about how it became a top tourism leader, rebranding its CVB and how to get the most out of a stay in their fine city. Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android : https://play.google.com/music/lis...
Mar 11, 2017•1 hr 13 min
Glenn gets the scoop on the best and worst airlines as rated by The Points Guys ( www.thepointsguy.com ). You’ll never guess who’s #1! They also talk important issues like the devaluation of airline and hotel miles, and even chat about professional wrestling. But first Glenn speaks with Jennifer Hawkins, President of Hawkins International ( www.hawkpr.com ). She works with luxury hotels and shares her story of what makes for great hospitality public relations efforts. You’ll learn all about what...
Mar 03, 2017•1 hr 17 min
Please note: This is a cut down release of the 2.17 show interview with Frits van Paasachen. This was posted at the request of Mr. van Paaschen's team, so you may have already downloaded and listened to this interview as part of the Power of Disruption episode.
Mar 02, 2017•26 min
Glenn is at the Business Travel Show in London and is starting to get concerned about people wanting to come and visit the United States. Travel is the USA’s biggest export and the “Travel Ban” seems to be spooking people about coming to visit the country. Then Glenn speaks with Sean Worker, President & CEO of BridgeStreet Global Hospitality in an encore interview. Glenn thinks BridgeStreet is on trend with the apartment type a variety of offerings in the middle of great neighborhoods, each ...
Feb 24, 2017•51 min
There’s a massive sea change happening in our world, and it goes beyond the worlds of travel and hotels. Disruption is everywhere. We see it in every corner of our lives, but in hospitality, think Airbnb and Uber. In this amazing episode, Glenn speaks with former Starwood and Coors CEO Frits van Paasschen about his new book “The Disruptor’s Feast: How to avoid being devoured in a changing global economy.” Buy the book on Amazon now But first, Glenn speaks with Rebecca Alesia, a travel consultant...
Feb 17, 2017•59 min
Sorry about the delayed posting! It’s the snow’s fault. Tom Corcoran helped create the hotel industry REIT, which in turn happened to define how many investors buy hotels today. FelCor is a public company (NYSE: FCH) that owns more than 100 properties. You’ll learn the story of how he and his partner created the business, how Tom got involved in hospitality and how other can follow. But first, Glenn speaks with Corey Nyman of the F&B consulting firm, The Nyman Group ( www.thenymangroup.com) ...
Feb 13, 2017•1 hr 9 min
Exhale was doing it before mostly everyone. Combining fitness, spa and a healthy living ethos to transform the fitness business into the wellness industry. We talk about how she started the company, the move away from traditional gyms and spas into something that creates a more holistic approach to wellbeing. It’s a lifestyle brand, not luxury living. Exhale facilities are located both in hotels and as standalone venues. Learn more at: www.exhalespa.com But first, Glenn and David Eisen talk abou...
Feb 03, 2017•51 min
This past year Jagruti Panwala started a magnificent journey when she was named secretary of AAHOA. In just a few years she will chair the organization, keeping her busy for the next few years. We discuss legislative issues, her role in the organization, balancing a career managing several businesses, including home ownership. How does she do it all, all while advancing the goals of the largest association in hospitality? We find out. We’re thinking super powers, but you decide. (NOTE: This inte...
Jan 27, 2017•56 min
During this in-depth show you'll learn all about: Tips for hotels and other venues to maximize their bandwidth and keep up with the increasing demands being placed on guest Wi-Fi networks Addressing data privacy concerns for guests when using guest Wi-Fi networks Up-and-coming trends such as data analytics, online search using voice as an interface, etc. www.nomadix.com
Jan 26, 2017•30 min
Raul Leal, CEO of Virgin Hotels reveals the secret sauce behind creating the Virgin Hotel Chicago. According to readers of Condé Nast Traveler, it’s #1 Hotel in the United States and Chicago, appealing to business and leisure travelers, with a score of 98.1. Amazing! He also reveals what it takes to create a strong brand. But first, Glenn and chef Chip English square off once again. This time, the guys take opposing views on fiery statements by Alice Waters and Jacques Pepin accusing food relate...
Jan 20, 2017•1 hr 15 min
Travel Channel’s Hotel Impossible host Anthony Melchiorri reveals behind the scenes stories, his approach to creating hospitality success for flailing owners, why people can’t keep their hotels clean and powerful life lessons. He’s even creating his own hotel and shares his secrets to ensuring its success. But first, Glenn blasts hoteliers that are not understanding the new paradigm of loyalty and how people book travel. He dishes on the rise of micro-moments, according to Google research, how h...
Jan 13, 2017•1 hr 5 min
Alan Roberts, Global Head- Embassy Suites by Hilton, Hilton Worldwide, and Glenn discuss the fascinating elements making up the Embassy Suites brand. It’s a dream dive into the fabric of its components, that’s consistently reevaluated though a culture of innovation. We hear about how it must equally appeal to customers and hotel developers, global growth strategy, free booze, leapfrogging travel trends, F&B, and Glenn may just reveal his love for free omelets. But you’ll have to listen to fi...
Jan 06, 2017•49 min
This week Glenn dips his fingers into the vault to pull out a lost episode. And it’s awesome. Hear the history of Las Vegas through the prism of its oldest steakhouse, the Golden Steer, which opened in 1958. Owner Michael Signorelli tells a great tale about how this became a famous haunt for entertainers, the mafia and high rollers. The Golden Steer Steakhouse is also known for its famous and infamous customers such as: Tony "The Ant" Spilatro, Natalie Wood, Al Hirt, Nat "King" Cole, Joe DiMaggi...
Dec 30, 2016•1 hr
Les Roches International School of Hotel Management is ranked by luxury hotel hiring managers among the top three hospitality management schools in the world as a training ground for international careers (TNS Global Survey, 2013). Les Roches is renowned for its Swiss standards of excellence, entrepreneurial spirit and innovative programs. It has a global reach, with campuses in Switzerland, Spain, China and Jordan, and students from more than 90 countries. Glenn finds out about the school’s fam...
Dec 22, 2016•59 min
Apple Leisure Group is the nation’s only vertically integrated hospitality company with more than $3.4 billion in annual revenues. Plus, ALG is of the fastest growing luxury leisure travel companies in North America. ALG has signed 10 resort deals over the last 10 months, growing the company’s resort brand management portfolio by 15 percent in less than one year. This is a great success story you have to hear to believe. But first, Glenn and Jeff dish on some of the worst hotels and why some hot...
Dec 16, 2016•1 hr 2 min
This week Glenn is in Las Vegas and getting the scoop on the newest happening trends there. First, he speaks with Dan Bernbach, who is in charge of the brand new Park Theater at Monte Carlo, which opens next week. Hear about the theater, the big acts coming to town and how the Mote Carlo is in the midst of a two year transition and re-branding. Then Glenn learns what it takes to have a successful restaurant concept in the most exciting dining city in the world. We look at Vegas F&B through t...
Dec 10, 2016•1 hr
We speak with Craig Sullivan of Parkwest who shares his secrets to great hotel renovations. Plus, he shares why you need to be at the CLIC conference this coming March 9, 2017. www.clicconference.com www.parkwest.co
Dec 08, 2016•34 min
That’s right, this week Glenn shares the mic with the leader of IHG here in the Americas. They discuss everything you need to know about what the company is up to, and how Elie Maalouf sees IHG fitting into the bigger hospitality business. Kimpton , Holiday Inn , Hotel Indigo are all touched on, and Glenn again shows his unyielding love for EVEN hotels . Glenn also shares his views regarding how hoteliers must reframe their understanding of hotel guests. Guess what? They aren’t at your hotel bec...
Dec 02, 2016•47 min
Glenn chats with Cameron Mitchell, founder of Cameron Mitchell Restaurants. The company started humbly but now brings in $250 million revenue annually. Learn all about how he did it and how his life philosophy helped him to create a powerful Midwest company employing thousands. Restaurant brands include Cameron's , Cap City Fine Diner & Bar , The Guild House , Hudson 29 Kitchen + Drink , M , Martini Modern Italian , Marcella’s , Ocean Prime , and Molly Woo's Asian Bistro , The Pearl, Restaur...
Nov 28, 2016•1 hr 7 min
Glenn chats with Micah Solomon, author of The Heart of Hospitality : Great Hotel and Restaurant Leaders Share Their Secrets. The guys share what’s important to today’s guests and why it matters. Plus you’ll hear some great success stories too. But first, Glenn and Jeff share some amazing trade show secrets that will help you generate buzz and better sales. Road warriors rejoice! You don’t have to be in the hospitality business to benefit from these ideas. Find Jeff Polly at: Jeff@endpointmultime...
Nov 19, 2016•1 hr 8 min
Glenn chats with Ron Swidler, Principal, Branding with the Getty’s Group to discuss the critical nature of branding within the hotel industry. This is an amazing and insightful discussion you are sure to love! But first, Dave and Glenn discuss what will happen to the hotel industry under a Trump Administration. Will promised tariffs from China goods affect American companies importing products? What does this mean for the hotel business in general? Articles discussed in podcast: Trump and Hotel ...
Nov 11, 2016•1 hr 6 min
Glenn chats with Vince Lentini, SVP of Marketing with Affinity Gaming. They specialize in regional casinos and are becoming a major force around the country. Today, they talk about the state of casino gaming, how its changing and what is it that guests are interested in experiencing. The company is also betting heavily on e-gaming tournaments. They’ve started competitive skill-based video game tournaments at its Silver Sevens Hotel & Casino property to attract that finicky millennial crowd, ...
Nov 04, 2016•1 hr 3 min
