New Patient Group Podcast - podcast cover

New Patient Group Podcast

Brian Wrightnewpatientgroup.com

Welcome to The Brian Wright Show Audio Experience. A podcast dedicated to entrepreneurs, their employee's and their families and for anyone wanting to transform their life, career and/or business in the new economy. 


The Brian Wright Show Audio Experience is hosted by globally renown motivational speaker, business consultant and life coach, Brian Wright. He is a trusted consultant and speaker for some of the biggest name entrepreneurs and corporations in the world, including AlignTechnology, the makers of Invisalign. He has been featured in Forbes, CNBC and The National Journal. He is currently the Founder & CEO of New Patient Group and also WrightChat. He is married and has two children. 


"Brian Wright is a combination of Marcus Lemonis from the Profit and the entire Shark Tank Team." Dr. Staci Frankowitz 


"Brian Wright is the Tony Robbins of the new economy." Stephanie Solomon -  Author 


Learn invaluable life and leadership lessons to build a better culture. Learn advanced  strategies and techniques around sales, hospitality, customer service, psychology, verbiage, presentation, communication and more to grow your business. Learn essential  online marketing  strategies and techniques to attract new customers, new patients, etc.. Entrepreneurs that learn and implement the above will see an increase in new customers, new patients, sales, revenue, referrals, efficiency and profit, while reducing stress, chaos and ad costs. 


For many years this podcast was known as the New Patient Group Podcast. It was dedicated to orthodontists, dentists and other doctors that owned their own business. This is still our niche and we want you to know this podcast is still dedicated to you.


A podcast dedicated to improving the lives, careers and businesses of Orthodontists, Dentists and other doctors that own their own practice. Learn fresh new ways to improve your leadership skills to create a unique culture. Learn innovative ways to create an online marketing presence to increase new patients.  Learn forward thinking ways to increase production, collections, treatment conversion, profit and more. Learn how to lessen advertising and marketing costs to increase profit. Learn inspiring ways to improve your life and career. Learn mind blowing ways to improve customer service, hospitality, presentation skills, verbiage and much more.  New patient phone call skills, patient experience, treatment coordinator presentation topics and so much more. This podcast is listened to by orthodontists, dentists, plastic surgeons, reps, executives and anyone else wanting the most out of their life, career and business. Topics that dive deep into business, marketing, advertising, culture, leadership, and hundreds of other topics. This podcast is also for Treatment Coordinators, Receptionists and other employees wanting to advance their career and help the practice they work for thrive. 

Episodes

CoHost Series: The Power of Professional Image and the Impact it has on Sales & Revenue w/ CoHost, Dr. Bryn Cooper

Send us a text Free Consultation: https://calendly.com/stephanie-npg/30min-1?month=2025-03 Book Brian Wright: https://newpatientgroup.com/book-brian-wright/ Iconic Events: https://newpatientgroup.com/npg-iconic/ Live Bootcamps: https://newpatientgroup.com/ortho-bootcamps/#bootcamp-overview In today's fast-paced world of business, the importance of a professional image cannot be overstated, yet many business owners overlook it. This podcast episode explores the connection between personal pr...

Mar 03, 202530 minSeason 8Ep. 121

Part 2 - Navigating Peer Influence: How your Clinical Peers are Sabotaging your Success

Send us a text Click here - Take Action & Join the New Patient Group MasterMind. Schedule a Free Consultation Today to Learn More! This episode explores how listening to clinical peers can unintentionally sabotage your success. It emphasizes the need for transparency in mentorship and the importance of seeking diverse expertise beyond your immediate professional bubble. • The importance of choosing mentors carefully • Recognizing that clinical speakers may present an unrealistic image • The ...

Feb 17, 202518 minSeason 8Ep. 120

Digitalizing, Immersing & Transforming Exam Rooms for Increased Conversions, Starts & Revenue

Send us a text Click here - Take Action & Join the New Patient Group MasterMind. Schedule a Free Consultation Today to Learn More! Digitalizing, Immersing & Transforming your Exam Room for Increased Conversions, Starts & Revenue! Welcome to another edition of the New Patient Group Podcast with our Founder & CEO, Brian Wright. The go to voice for the biggest names in Dentistry, Orthodontics and beyond for practices wanting to dominate the new economy. This podcast episode explores...

Feb 03, 202522 minSeason 8Ep. 119

Double your New Patients Overnight (w/out Advertising) by Mastering this One Skill

Send us a text Click here - Take Action & Join the New Patient Group MasterMind. Schedule a Free Consultation Today to Learn More! New Patient Group - The Employee & Patient Experience Co. Learn Advanced and Cutting Edge Skill Sets Used by the Finest People Businesses in the World, such as the Ritz Carlton and more. We are experts in the following areas and found a niche in orthodontics, dentistry and other healthcare professions years ago. We teach this expertise to enhance every intera...

Jan 13, 202525 minSeason 8Ep. 118

Welcome to 2025 - The Year you Reimagined Growth & Redefined your Success w/ Dr. Bob Skopek

Send us a text Click here to learn more and join our Clinical, Business and Life MasterMind Group. Work closely with the most forward thinking doctors in healthcare and our Founder & CEO, Brian Wright. Click here to choose your day and time to meet with us online to help you create a plan of success. Book Suggestion: Tim Ferris - The Four Hour Work Week Welcome to 2025! Watch our Founder & CEO get the year kicked off with long time New Patient Group and WrightChat customer, Dr. Bob Skope...

Jan 01, 202551 minSeason 8Ep. 117

Three Essentials to Revolutionize your Practice in 2025 and Beyond - The Final Episode of Season 7!

Send us a text Transform your Practice in 2025 - Schedule a Consultation Today! Bring Brian Wright to your Practice and Get 2025 Kicked off with a Bang! What if transforming your healthcare practice into a hospitality-driven business could set you apart from your competitors? This episode of the New Patient Group Podcast delves into the heart of this question, sharing insights from a serendipitous conversation with a former Invisalign patient. Discover the power of hospitality, convenience, and ...

Nov 18, 202445 minSeason 7Ep. 116

How the Science of Mutualism and Cognitive Training can Revolutionize your Life, Career and Business

Send us a text Schedule an Online Consultation Book Recommendation that Brian Mentions in this Episode - What to Say When You Talk to Yourself Unlock the secrets to transforming your medical practice with strategies that prioritize vision over mission and employee and customer experiences over mere services. Discover how forward-thinking doctors can elevate their practices by blending clinical excellence with superior non-clinical interactions, allowing growth without the heavy burden of adverti...

Nov 01, 202437 minSeason 7Ep. 115

Part 1 - How your Clinical Pursuit of Perfection is Sabotaging your Business Success

Send us a text Schedule an Online Consultation Make sure and come see Brian on stage at the upcoming Invisalign Summit! About your Host: “Brian Wright is a combination of Marcus Lemonis from the Profit and the entire Shark Tank Team. You must partner your practice with his companies.” Dr. Staci Frankowitz - Orthodontist We tackle the crucial question: How can we align treatment plans with what patients truly value? Hear a compelling case study where flexibility and patient-centered care took cen...

Oct 21, 202417 minSeason 7Ep. 114

The Recipe of Building High-Trust, High-Performing Teams w/ Guests Dr. Jep Paschal and Office Manager, Lisa Torino

Send us a text Click here to receive the Navy Seals Trust vs. Performance for Free. Enter code "Trust" at checkout to access the above for free. Unlock the secrets to creating a powerhouse team in your healthcare practice with insights from Dr. Jep Paschal and office manager Lisa Tarino. They share their expertise on the pivotal role of trust in building high-performing teams, underscoring the necessity of hiring individuals you can depend on and letting go of those you can't. Lea...

Oct 01, 20241 hr 13 minSeason 7Ep. 113

Good Christina vs. Bad Christina - How the Culture you Create will Determine the Employee Performance you Receive

Send us a text Click here to learn more about and register for the event that made all others obsolete Click here to Schedule a Business Consultation so We can Transform your Practice: About your Host: About your Host: “Brian Wright is a combination of Marcus Lemonis from the Profit and the entire Shark Tank Team. You must partner your practice with his companies.” Dr. Staci Frankowitz - Orthodontist Brian Wright, known as the “Tony Robbins” of Dentistry and Orthodontics, brings a game changing ...

Sep 09, 20248 minSeason 7Ep. 112

Part 1: Navigating Peer Influence: How your Clinical Peers are Sabotaging your Business Success

Send us a text Take Action and click here to schedule a consultation with us! NPG Iconic - Click here to learn more about and register for the event that made all others obsolete www.NewPatientGroup.com Can the advice from your clinical peers actually be sabotaging your orthodontic or dental practice? Find out in this eye-opening episode of the New Patient Group audio experience with your host, Brian Wright. We explore the significant impact of peer influence on your business success and how to ...

Sep 03, 202418 minSeason 7Ep. 111

Unmasking Illusions: The hidden lies behind industry data trends and How they Lead to the Most Destructive Human Flaw

Send us a text On-Site Workshop with a Six Figure Growth Plan - Click Here to Learn More Learn Advanced and Cutting Edge Skill Sets Used by the Finest People Businesses in the World, such as the Ritz Carlton and other famous Companies: - Leadership - Sales Fundamentals - Hospitality - Consumer Psychology - Verbiage - Presentation Learn How to Apply the Skill Sets Above to each of the following: - Existing Patient Experience - New Patient Experience - New Patient Phone Call - Existing Patient Pho...

Aug 01, 202425 minSeason 7Ep. 110

Rapid Fire Edition with Dr. Bryn Cooper

Send us a text Ever wondered how a passion for snow skiing can shape a dynamic orthodontic career? Join us for a high-energy Rapid Fire Session with Dr. Brynn Cooper, an innovative orthodontist with practices in Houston and Lake Jackson, Texas. Dr. Cooper shares her journey through dental and ortho school, her favorite hobbies, and her life as a mom of three. Tune in to hear about her educational stints at St. Louis University and the University of Texas Health Science Center, and why she would ...

Jul 15, 20247 minSeason 7Ep. 109

An Invisalign Appointment Gone Wrong - How Miscommunication and Lack of a Customer Obsessed Culture Leads to Lost New Patients, Revenue and Referrals

Send us a text Click here to Schedule a Consultation with Brian Wright How an Invisalign Clear Aligner Delivery Appointment Mishap and a Whole Foods Meat Market Mishap create poor patient and customer experiences. Can a single miscommunication cost you a loyal patient? Uncover the secrets to creating exceptional patient experiences that not only retain existing patients but also turn them into superfans. We share compelling real-life stories, like a miscommunication involving a patient's cl...

Jul 08, 202427 minSeason 7Ep. 108

Part 3 - How to Achieve the Pinnacle of Customer Service | Transform the Patient Experience with Cutting Edge Digital Marketing Strategies

Send us a text Click here to learn more how innovative video marketing can help your practice by www.NewPatientGroup.com What if you could transform your business into a customer-centric powerhouse, delighting customers and boosting your bottom line? Our latest episode offers the blueprint for creating exceptional customer experiences that keep customers coming back for more. We tackle the crucial question every business owner must ask: "How do I get what I want from my team and customers w...

Jul 01, 202444 minSeason 7Ep. 107

Part 2 - The Three Ways to Achieve the Pinnacle of Customer Service | Transforming Patient Experiences through Continuous Training

Send us a text www.NewPatientGroup.com - The Employee & Patient Experience Company Transforming culture, training and digital marketing practices by implementing life changing experiences for you, your team and your patients. We believe experience is the key to increasing new patients, sales, conversion, compliance, cash flow, referrals and more. We believe experience is the key to reducing stress, chaos, advertising costs, employee turnover and more. Whatever it is you want, whatever it is ...

Jun 24, 202435 minSeason 7Ep. 106

Part 1 - The Three Ways to Achieve the Pinnacle of Customer Service | Mastering a Culture that Obsesses Over Customer Experiences

Send us a text Dr. Marc Olsen and Brian Wright National Webinar https://us06web.zoom.us/webinar/register/5417133761301/WN_aI77kUvbRw-o0ggkWzkPhg#/registration NPG Iconic Registration page https://newpatientgroup.com/npg-iconic/ What if you could revolutionize your practice by mastering high-end customer service? For this to happen, you must first reimagine everything you thought you knew about customer service, and introduce yourself to a new teaching that will forever change your practice. This...

Jun 03, 202424 minSeason 7Ep. 105

Part 4 - How to know your Business has Achieved the Pinnacle of Customer Service

Send us a text Treatment Coordinator BootCamp https://newpatientgroup.com/ortho-bootcamps/transform-your-treatment-coordinator-into-a-financial-expert/ Dr. Marc Olsen and Brian Wright National Webinar https://us06web.zoom.us/webinar/register/5417133761301/WN_aI77kUvbRw-o0ggkWzkPhg#/registration NPG Iconic Registration page https://newpatientgroup.com/npg-iconic/ Discover the keystone of customer satisfaction that has eluded so many: an exceptional employee experience. As we wrap up our enthralli...

May 20, 202415 minSeason 7Ep. 104

Part 3 - How to Know your Business has Achieved the Pinnacle of Customer Service

Send us a text Treatment Coordinator BootCamp https://newpatientgroup.com/ortho-bootcamps/transform-your-treatment-coordinator-into-a-financial-expert/ Dr. Marc Olsen and Brian Wright National Webinar https://us06web.zoom.us/webinar/register/5417133761301/WN_aI77kUvbRw-o0ggkWzkPhg#/registration NPG Iconic Registration page https://newpatientgroup.com/npg-iconic/ Ever wondered how to ensure every customer interaction in your practice is as magical as a visit to Disneyland? That's precisely w...

May 13, 202411 minSeason 7Ep. 103

Part 2 - How to Know your Business has Achieved the Pinnacle of Customer Service

Send us a text Treatment Coordinator BootCamp https://newpatientgroup.com/ortho-bootcamps/transform-your-treatment-coordinator-into-a-financial-expert/ Dr. Marc Olsen and Brian Wright National Webinar https://us06web.zoom.us/webinar/register/5417133761301/WN_aI77kUvbRw-o0ggkWzkPhg#/registration NPG Iconic Registration page https://newpatientgroup.com/npg-iconic/ Embark on a quest for customer service mastery as we reveal the secrets to transforming your practice into a beacon of excellence. With...

May 06, 202416 minSeason 7Ep. 102

Transforming Patient Experience - How to Know your Business has Achieved the Pinnacle of Customer Service (Part 1)

Send us a text Treatment Coordinator BootCamp https://newpatientgroup.com/ortho-bootcamps/transform-your-treatment-coordinator-into-a-financial-expert/ AAO MasterClass Registration https://startmoresmiles.com/aao-2024-masterclass/ Dr. Marc Olsen and Brian Wright National Webinar https://us06web.zoom.us/webinar/register/5417133761301/WN_aI77kUvbRw-o0ggkWzkPhg#/registration NPG Iconic Registration page https://newpatientgroup.com/npg-iconic/ Embark on an enthralling quest with us to conquer the el...

May 01, 202422 minSeason 7Ep. 101

Episode 100 - A Tribute to the Outcasts, Rebels, Forward-Thinkers and Innovators Transforming the People Business of Orthodontics

Send us a text AAO MasterClass Registration https://startmoresmiles.com/aao-2024-masterclass/ NPG Iconic Registration page https://newpatientgroup.com/npg-iconic/ www.NewPatientGroup.com The Future of Online Marketing and Practice Consulting. There are three essentials to operating a practice and a business at the highest of levels. We include them all under one roof to help you streamline them all. They include: 1) Leadership and Culture. 2) Team Training. 3) Online Marketing. Leadership and cu...

Apr 19, 202428 minSeason 7Ep. 100

Blue Ocean Orthodontics - Creating a Business that has NO Competition with Guest Dr. Bob Skopek

Send us a text AAO MasterClass Registration https://startmoresmiles.com/aao-2024-masterclass/ NPG Iconic Registration page https://newpatientgroup.com/npg-iconic/ www.WrightChat.com We answer your new patient phone calls, speak just like own your own employees, remote into your management software and schedule new patients according to your protocols. We can answer all your new patient phone calls or the new patient calls you are missing. We are a fully personalized new patient call answering co...

Apr 01, 20241 hr 22 min

How your New Patient Paperwork Proves your Practice Doesn't Function as a People First Business

Send us a text AAO MasterClass Registration https://startmoresmiles.com/aao-2024-masterclass/ NPG Iconic Registration page https://newpatientgroup.com/npg-iconic/ www.WrightChat.com We answer your new patient phone calls, speak just like own your own employees, remote into your management software and schedule new patients according to your protocols. We can answer all your new patient phone calls or the new patient calls you are missing. We are a fully personalized new patient call answering co...

Mar 29, 20248 minSeason 7Ep. 98

Charting the Path of the Future - The New NPG Podcast Format has Arrived!

Send us a text AAO MasterClass Registration https://startmoresmiles.com/aao-2024-masterclass/ NPG Iconic Registration https://newpatientgroup.com/npg-iconic/ www.WrightChat.com We answer your new patient phone calls, speak just like own your own employees, remote into your management software and schedule new patients according to your protocols. We can answer all your new patient phone calls or the new patient calls you are missing. We are a fully personalized new patient call answering concier...

Mar 28, 20245 minSeason 7Ep. 97

Trust vs. Performance - Navy Seals Team Six Leadership Lessons for an Unstoppable Team, Culture and Business

Send us a text AAO MasterClass Registration https://startmoresmiles.com/aao-2024-masterclass/ March 21st Webinar with Dr. Bob Skopek and our CEO, Brian Wright https://us06web.zoom.us/webinar/register/WN_yX2suoSsQNKG0g07iN_0Qw#/registration NPG Iconic Registration page will be live soon. We will place here when ready. For now, if you want to register please visit https://newpatientgroup.com/getstarted/ and submit your information. www.WrightChat.com We answer your new patient phone calls, speak j...

Mar 04, 20241 hr 14 minSeason 7Ep. 96

Avoiding the Biggest Mistake Private Practices Make When Selling to Corporations

Send us a text Register for NPG Iconic: https://newpatientgroup.com/getstarted/ Register for our February Bootcamp: www.Bootcamp.NewPatientGroup.com www.WrightChat.com We answer and schedule your new patient phone calls either as your primary or backup - Stop using outdated answering services as nobody leaves voicemails anymore ... We speak just like your own employees, remote in and schedule new patients and they never know a "third party" answered! Transform your practice by outsourc...

Feb 01, 202451 minSeason 7Ep. 95

Welcome to 2024 - The Year you Fired Yourself

Send us a text www.WrightChat.com We answer and schedule your new patient phone calls either as your primary or backup - Stop using outdated answering services as nobody leaves voicemails anymore ... We speak just like your own employees, remote in and schedule new patients and they never know a "third party" answered! Transform your practice by outsourcing to our team of new patient phone call experts. www.NewPatientGroup.com/FreeCourses At New Patient Group, we are more than just ort...

Jan 01, 20241 hr 3 minSeason 7Ep. 94

What a Down Economy Really Said About your Practice in 2023

Send us a text www.WrightChat.com We answer and schedule your new patient phone calls either as your primary or backup - Stop using outdated answering services as nobody leaves voicemails anymore ... We speak just like your own employees, remote in and schedule new patients and they never know a "third party" answered! www.NewPatientGroup.com/FreeCourses At New Patient Group, we are more than just orthodontic practice consultants. We are a transformational coaching and marketing compan...

Nov 01, 20231 hr 8 minSeason 6Ep. 93

The Real Reason your Online Marketing is NOT Producing the Exceptional Results you Need

Send us a text Free On-Demand Workshop at www.NewPatientGroup.com/FreeCourses www.WrightChat.com - Answering and Scheduling your New Patient Phone Calls so you can focus on the new patient experience when people enter your practice. Welcome to today's podcast with our Founder and CEO, Brian Wright. Have you ever wondered why your digital marketing strategies aren't delivering the results you so desperately desire? Prepare to unravel the mystery with us as we transcend the borders of co...

Oct 02, 20231 hr 2 minSeason 6Ep. 92