Tracy A. Defoe Kata Coach, Consultant, Community Builder, Researcher, Program Developer, Educator specializing in learning at work. Tracy Defoe is co-founder of Kata School Cascadia and Kata Girl Geeks. Both are growing coaches and building the kata community world-wide. Tracy helps Tilo Schwarz with the Kata Dojo Masterclass, too. Her consulting company is called TLFI The Learning Factor. She aims to be smarter about learning. Tracy Defoe is a Canadian adult education consultant and researcher ...
Jan 26, 2023•32 min
Mark Rosenthal has been learning on the front lines of Lean implementation, quality improvement, and leader development in manufacturing, engineering design, service sector and health care for over 30 years. His experience includes working on lean and quality systems implementation in companies such as Boeing and Boeing suppliers, Genie Industries, Eastman Kodak and Terex at sites throughout North America, Asia and Europe. His baseline background and training experience was with Toyota-trained t...
Jan 19, 2023•32 min
Gemma started her career studying Mechanical Engineering. She quickly discovered the world of Continuous Improvement and spent 20 years working to improve processes and systems within various manufacturing industries including Automotive, Pharmaceutical, Dairy, Cosmetics & Toiletries, Food, and Medical Devices. She has been a CI Manager numerous times and an Operations Manager running a factory of over 500 people. Gemma is hugely passionate about Manufacturing and strongly believes in Lean T...
Jan 12, 2023•34 min
Kevin Monroe grows gratitude globally and generationally. For him, it’s more of a crusade than a mission. He truly believes that gratitude changes everything. He also believes gratitude experienced is better than gratitude explained. And it is best experienced in community. To that end, he creates environments, hosts encounters, and curates experiences allowing people to explore, express, and experience gratitude. His most recent gratitude innovations are the I’M GRATEFUL FOR YOU Movement and 21...
Jan 05, 2023•31 min
Steve is responsible for Gemba Academy's lean coaching and certifications. Prior to Gemba Academy, Steve had a diverse career ranging from being responsible for a large medical device sales territory, plant manager where he leveraged lean methods to drive improvement, and VP Operations at Specialty Silicone Fabricators, where he led the lean efforts of the company. He has served on the western region board of The Association for Manufacturing Excellence and has worked with the Michigan Lean Lear...
Dec 15, 2022•30 min
Dr. Summers is the Chief Medical Officer of Atrium Health Wake Forest Baptist Medical Center in Winston Salem, NC. In October 2020, Wake Forest Baptist Health formalized a strategic partnership with Charlotte-based Atrium Health to become one of the largest academic health systems in the U.S. Dr. Summers joined Wake Forest Baptist Health in July of 2010 as a Hospitalist in the Section of General Medicine. By 2012, he was named the first Chief in the Section on Hospital Medicine. In 2014, he was ...
Dec 08, 2022•37 min
Dr. Boissy is a practicing neurologist and global thought leader who was most recently Chief Experience Officer at the Cleveland Clinic. In addition to her duties as Chief Medical Officer for Qualtrics, Dr. Boissy will continue as a neurologist at the Cleveland Clinic. Dr. Boissy co-chaired the Empathy and Innovation Summit, the largest independent summit on patient experience in the world. She has published extensively on novel patient experience metrics, digital innovation, burnout and patient...
Dec 01, 2022•37 min
Shane Michael Hatton is an expert in leader communication, blending his experience in business and psychology to help leaders communicate, connect and collaborate more effectively in order to bring out the best in those they lead. As a speaker, coach and trainer, Shane has partnered with well known and loved businesses across the public, private and not-for-profit sectors. He is a Gallup-Certified Strengths Coach and the author of Lead the Room: Communicate a message that counts in moments that ...
Nov 17, 2022•31 min
Dr. Patak has worked in the healthcare industry for over 30 years and is currently a Pediatric Anesthesiologist at University of Washington Medical Center and Seattle Children's Hospital. He spent his early years working as a nursing assistant at Cedars-Sinai Medical Center and UCLA Medical Center, which is where he researched communication problems with mechanically ventilated patients and helped bring to market the Vidatak EZ Board, an evidence-based communication tool for intubated and non-ve...
Nov 10, 2022•33 min
David Reid is the Director of Understand/Imagine, Production Design, and Restaurant Experience at Chick-fil-A. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years after the stated release date Contact CEOD@bmhcc.org if you have any questions about claiming credit.
Nov 03, 2022•28 min
Chris York has been a dedicated servant leader for 30 years. His leadership experience has been marked by progressively increasing responsibilities and consistently improved performance for a host of hospitals and healthcare systems. Christopher is passionate about driving excellence through a culture based on love for one another, receiving feedback as a precious gift, and courageously leading change that drives continuous improvement. Link to claim CME credit: https://www.surveymonkey.com/r/3D...
Oct 27, 2022•29 min
Oscar Trimboli is an author, host of the Apple award-winning podcast Deep Listening and a sought-after keynote speaker. He is passionate about using the gift of listening to bring positive change in homes, workplaces and cultures around the world. Through his work with chairs, boards of directors and executive teams in local, regional and global organizations, Oscar has experienced firsthand the transformational impact leaders and organizations can have when they listen beyond the words. He beli...
Oct 20, 2022•32 min
Kirk B. Jensen, MD, MBA, FACEP, has spent over 20 years in Emergency Medicine management and clinical care. Board-certified in Emergency Medicine, he has been medical director for several emergency departments and is Chief Medical Officer for Best Practices, Inc. Dr. Jensen is a faculty member for the Institute for Healthcare Improvement (IHI) focusing on quality improvement, patient satisfaction, and patient flow both within the ED and throughout the hospital. He chaired two IHI communities, Im...
Oct 13, 2022•34 min
With a background in psychology and religious studies, Rusty is a lifelong student of the nature of people – how beliefs, behaviors and human needs all work together in organizations and impact people’s personal experiences. His passion for developing leaders and proven expertise in shaping organization culture defines some of his most crucial achievements over more than 25 years as a physician executive, author and speaker. His leadership has been integral to three health system mergers and own...
Oct 06, 2022•32 min
Every day, people wake up and trudge to work, resentfully working at a company that falls short of its promises and values. This is a problem, one that Brad has dedicated his career to resolving. He is dedicated to helping organizations engage employees and customers, build resilient and bulwark relationships, as well as creating collaborative and agile cultures. As he puts it, his job is to ‘help organizations discover and live their possible’. This mission has followed Brad throughout his care...
Sep 29, 2022•32 min
Dr. Jason Fung is a Canadian nephrologist. He’s a world-leading expert on intermittent fasting and low carb , especially for treating people with type 2 diabetes . He has written three best-selling health books and he co-founded the Intensive Dietary Management program.Dr. Fung has his own website at thefastingmethod.com . Dr. Fung graduated from the University of Toronto and completed his residency at the University of California, Los Angeles. He lives and works in Toronto, Canada. Link to clai...
Sep 22, 2022•32 min
Tom Root is an entrepreneur who originally envisioned Zingeman’s Mail Order and started it up as a co-partner and then founded the Maker Works as his second business. In 2002, Zingerman's Mail Order and Zingermans.com merged and Tom took on the role of Chief Financial Officer of the resulting business (known simply as Zingerman’s Mail Order). As CFO, Tom has championed open book management and taken the lead on educating staff about the financial ins and outs of the business. In 2004, Tom was in...
Sep 15, 2022•31 min
Ron is co-founder and managing partner at Navalent , working with CEOs and executives pursuing transformational change for their organizations, leaders, and industries. He has a thirty-year track record helping executives tackle challenges of strategy, organization and leadership. From start-ups to Fortune 10’s, non-profits to heads-of-state, turn-arounds to new markets and strategies, overhauling leadership and culture to re-designing for growth. He has helped organizations articulate strategie...
Sep 08, 2022•35 min
Alan is a native of Oklahoma City, Oklahoma. He earned a B.S. in Pharmacy from Southwestern Oklahoma State University, a J.D. and a M.B.A. from the University of Oklahoma and a Ph.D. in Pharmacy Administration from the University of Mississippi. Previously, Alan served as Director of Development for Nephron Pharmaceuticals Corporation, a pharmaceutical manufacturer and 503(b) outsourcing facility located in West Columbia, South Carolina. During his nearly 15 years in higher education, Alan serve...
Sep 01, 2022•26 min
Dr. Thom Mayer has been widely recognized as one the nation's foremost experts in leadership, management, and customer service in healthcare. His skills as a speaker are legendary, and are attested to by the fact that he was named Outstanding Speaker of the Year for the American College of Emergency Physicians in the second year of the award, and has twice been given the Over the Top; Award, which is given to the highest rated speaker of the year for the American College of Emergency Physicians....
Aug 25, 2022•33 min
Tom Lawry serves as National Director of AI for Health & Life Sciences at Microsoft and previously served as Director of Worldwide Health. Tom works with providers, payors and life science organizations in planning & implementing innovative solutions that improve the quality and efficiency of health services delivered around the globe. Tom focuses on strategies for digital transformation applied to performance optimization including Artificial Intelligence (AI), Machine Learning (ML) and...
Aug 18, 2022•34 min
Brian “Ponch” Rivera is the co-creator of The Flow System™, founder and CEO of AGLX Consulting, co-founder, and co-owner of AGLX Holdings, and a founding member of The Flow Consortium. He is an Amazon International Best-Selling author, TEDx Speaker, and Agile conference speaker. He is the co-creator of High-Performance Teaming and the creator of ZONEFIVE—a behavioral marker system that objectively measures team effectiveness. “Ponch,” his callsign from naval aviation, served on active duty for 1...
Aug 11, 2022•31 min
I veris Martinez (Iveirs.Martinez@csulb.edu) is Archstone Foundation Endowed Chair in Gerontology and Director of the Center for Successful Aging at California State University, Long Beach. She received a joint PhD in Anthropology and Population Health Sciences from the Johns Hopkins University. An applied anthropologist, she has been working in the fields of public health, medicine, and aging since 1997. Between 2007 and 2018, she developed and taught courses on cultural competency, social det...
Aug 04, 2022•28 min
Theresa Brown, RN , author of the New York Times bestseller The Shift , has been a contributor to the New York Times . Her writing appears on CNN.com and in the American Journal of Nursing , the Journal of the American Medical Association , and the Pittsburgh Post-Gazette . She has been a guest on MSNBC Live and NPR’s Fresh Air . Her first book was Critical Care , and during what she calls her past life, she received a PhD in English from the University of Chicago. She lectures nationally and in...
Jul 28, 2022•28 min
Dr. Thom Mayer has been widely recognized as one the nation's foremost experts in leadership, management, and customer service in healthcare. His skills as a speaker are legendary, and are attested to by the fact that he was named Outstanding Speaker of the Year for the American College of Emergency Physicians in the second year of the award, and has twice been given the Over the Top; Award, which is given to the highest rated speaker of the year for the American College of Emergency Physicians....
Jul 21, 2022•31 min
Leslie Jurecko, MD, MBA, is Chief Safety and Quality Officer of Cleveland Clinic Health System, and a pediatric hospitalist with Cleveland Clinic Children’s. As Chief Safety and Quality Officer, Dr. Jurecko is responsible for the development and implementation of Cleveland Clinic’s Enterprise Quality and Safety strategy and driving high reliability across the enterprise. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years after the stated re...
Jul 14, 2022•36 min
Kyle has enjoyed over a decade of managing projects, solving problems, improving processes, and developing people in distribution, manufacturing, pharma, healthcare and banking. Kyle believes that continuously evolving our processes to flow products and services, we can accomplish extraordinary results that help us thrive in all aspects of life. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years after the stated release date Contact CEOD@bm...
Jul 07, 2022•28 min
Dr. Bob Nelson is considered the leading advocate for employee recognition and engagement worldwide. He has sold over 5 million books on those topics, including 1501 Ways to Reward Employees , The 1001 Rewards & Recognition Fieldbook, 1001 Ways to Energize Employees, The Management Bible, 1001 Ways to Engage Employees, and his latest book: Work Made Fun Gets Done!: Easy Ways to Boost Energy, Morale, and Results . Dr. Bob has been featured extensively in the national and international media i...
Jun 30, 2022•32 min
Andy Switky is an engineer, designer, and founder of Code Name Collective, a consultancy focused on the design and building of complex systems. His current work is primarily in healthcare and the social determinants of health, mostly for poor and vulnerable populations. Andy has been at the forefront of innovation in Silicon Valley since the early 1990s, first as a mechanical and manufacturing engineer, then as a designer and Associate Partner at IDEO, where he practiced, taught, and coached Des...
Jun 23, 2022•35 min
The CEO of Langford International, Inc., David P. Langford, is an international educator, consultant, speaker, author, and trainer who focuses on successfully implementing and applying quality improvement theory, processes, and tools in education. Mr. Langford is the only educator to be awarded the Deming Medal for Excellence in the Application of Statistics in Industry Worldwide for outstanding leadership in combining statistical thinking and management to restore joy in the education system. L...
Jun 16, 2022•33 min
