Dr. Privitera is Professor Emeritus of Psychiatry at University of Rochester Medical Center (URMC), and was Medical Director, Medical Faculty and Clinician Wellness Program 2015-2022, which worked on individual and organizational interventions to reduce clinician burnout. For the last 12 years he has taken a biopsychosocial approach to understand how the organization/system effects on clinicians and patients can have shared mechanisms which influence risk of burnout, latent medical error and con...
Aug 24, 2023•31 min
Tony is the Senior Director of Continuous Improvement at the Cleveland Clinic. His work there is to help the organization continue building a sustainable improvement culture through implementation of the Cleveland Clinic Improvement Model. Tony first learned about continuous improvement while working at Honda of America. His 16-year tenure took him to various manufacturing sites in the U.S., Canada, and Japan helping to develop and transform organizations into Best-In-Class manufacturers. It was...
Aug 17, 2023•30 min
Elisabeth Swan has consulted in the business process performance industry for over 30 years. She advises local nonprofits and guides Fortune 100 companies through Lean Transformations and improvement efforts generating millions in savings. She is the co-designer and lead Instructor for the Lean Six Sigma Leadership Course at University of California, San Diego (UCSD) and designs and runs Lean Six Sigma courses at UC Davis and the University of Denver. She is a co-founder of the Just-in-Time Café...
Aug 10, 2023•30 min
James “Jamie” Bonini is president of Toyota Production System Support Center, Inc. (TSSC), a not-for-profit corporation affiliated with Toyota Motor North America (TMNA), headquartered in Plano, Texas. In his role, Bonini provides Toyota Production System (TPS) expertise to North American organizations, including nonprofits and businesses, with the goal of building high-engagement, high-performing cultures that improve quality, productivity, and reduce lead time. Bonini previously served as vice...
Aug 03, 2023•35 min
Elaine Mead is currently an Executive Director of Improvement, Care and Compassion, IC&C, an organisation committed to supporting leaders on their improvement journey across the UK and Europe. Elaine has enjoyed over 34 years’ experience working in clinical, managerial and Executive roles within the National Health Service across the UK. Her original professional clinical background was as a diagnostic radiographer with experience in general, research and academic settings. In her previous p...
Jul 27, 2023•32 min
Peter A. Schein is the co-founder and Chief Operating Officer of OCLI.org. He offers counsel to senior management on organizational development challenges facing private and public sector entities worldwide. Career Anchors was coauthored with Dr. Edgar H. Schein and Dr. John Van Maanen. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years after the stated release date Contact CEOD@bmhcc.org if you have any questions about claiming credit....
Jul 20, 2023•42 min
Dr. Ehrlich is the Chief Executive Officer of the Priscilla Chan and Mark Zuckerberg San Francisco General Hospital and Trauma Center and a Professor of Medicine with the University of California, San Francisco. ZSFG is a 397-bed acute care hospital and a key part of the San Francisco Health Network and the San Francisco Department of Public Health. ZSFG is owned and operated by the City and County of San Francisco, and through its long-standing affiliation with the University of California, San...
Jul 13, 2023•32 min
Dr. Sherri Brooks is the System Director of Career Development at Baptist Memorial Health Care Corporation. Professionally she has been in leadership roles for over 15 years and is a former associate professor at Arkansas State University where she received her Baccalaureate and Master’s degrees in Communication Disorders. Sherri is also an alum of the University of Kentucky where she earned her Doctorate degree. She has a passion for helping others reach their potential by empowering them to se...
Jul 06, 2023•24 min
Mark Hallett, MD is a physician executive and chief medical officer with more than 20 years of progressive and diverse leadership experience in hospitals, ambulatory settings and healthcare systems. Possesses a strong track record of building teams that deliver clinical and operational excellence with demonstrated competencies in medical and operational leadership and performance improvement. An expert in using lean methodologies for improving healthcare safety, quality and value. Leadership phi...
Jun 29, 2023•33 min
Karen Martin, President of the global consulting firm TKMG, Inc. and President and Founder of TKMG Academy, Inc., is a leading authority on business performance improvement, problem solving, and Lean management systems. Known for her keen diagnostic skills and rapid-results approach, Karen and her team have worked with clients such as Adventist Health, AT&T, Chevron, Epson, GlaxoSmithKline, International Monetary Fund, Lenovo, Mayo Clinic, Prudential Insurance, Qualcomm, and the United State...
Jun 22, 2023•30 min
Emily Lantz is an industrial engineer who has a passion for all things people, process and systems! Receiving her undergraduate degree in Industrial Engineering from the University of Dayton, she put her degree to use in manufacturing, distribution and 3PL. Working as a consultant, she was able to see different industries and how processes vary but have so many commonalities. With a passion for people and improvement, she found her way into Healthcare at The Ohio State University Wexner Medical ...
Jun 15, 2023•27 min
Mike Martyn is the Founder and President of SISU Consulting Group, and international consultancy supporting more than 500 organizations in 22 countries. Over the past 20 years, Mike has also contributed hugely to the development of the Shingo Model and Assessment Framework, is Director Emeritus of the Shingo Institute, a 3x Shingo Prize winning author and Lifetime Member of the Shingo Academy. One of Mike’s primary roles with SISU is the development of leaders at each level of the organization. ...
Jun 08, 2023•31 min
Chris McChesney is the co-author of the best-selling book in the world on strategy execution. He is the Global Practice Leader of Execution for FranklinCovey Co. and one of the primary developers of The 4 Disciplines of Execution. For 15 years, he has led FranklinCovey’s ongoing design and development of these principles, as well as the consulting organization that has achieved extraordinary growth in many countries around the globe and impacted hundreds of organizations. Chris has personally le...
Jun 01, 2023•32 min
Dr. Paul F. DeChant, MD, MBA, FAAFP is a family physician and healthcare leader who advises C-level executives on reducing physician burnout. As CEO of the Sutter Gould Medical Foundation he led a transformation that improved physician satisfaction from the 45th to 87th percentile on AMGA’s Provider Satisfaction Survey and achieved recognition for the group as the highest performing among 170 medical groups across the State of California, two years in a row. Co-author of the book, “Preventing Ph...
May 25, 2023•34 min
Morgan has over 30 years' experience in Lean and 20 years in Six Sigma, a pragmatic and experienced improvement Leader, delivering over $2.1.Bn in hard savings to organisation , improving customer, staff experiences and improved Health and Safety. The legacy capabilities of Business Improvement have resulted in over 23 international awards and chairing 27 international conferences around Business Improvement. Morgan is an international award-winning author and written 5 books. He has led a busin...
May 18, 2023•30 min
John Grout is the David C. Garrett Jr. Professor, former dean, and award-winning teacher in the Campbell School of Business. Dr. Grout has researched lean supply chain management and mistake-proofing (a.k.a. Poka-Yoke) extensively and published numerous articles on the topic. In 2004, John was awarded the Shingo Prize for his paper, “The Human Side of Mistake-Proofing” with Douglas Stewart. John has also consulted with a large variety of firms to mistake-proof their processes. John's book Mistak...
May 11, 2023•30 min
Shane D. Lewis, MD FACS, a general surgeon in Salt Lake City, Utah, serves as the Medical Director of High Reliability at Intermountain Healthcare overseeing safety, quality, experience, and clinical risk across a multi-state footprint. Dr. Lewis started his first business at the early age of five, Shane’s Shoe Shine Shack, and has been working to buff the scuffs and scrapes of others ever since. With his leadership and ability to effectively collaborate with others, the organization has achieve...
May 04, 2023•29 min
Dr. Ko joined Stanford Medicine in 2012 and serves as Director and Chief of Medical Dermatology for Stanford Health Care (SHC) while also spearheading the dermatology department's efforts around network development, digital health, quality/safety/performance improvement, and value-based care. He is active in a number of leadership roles within the organization including as an Associate Chief Quality Officer and physician dyadic partner to the Chief Experience Offer, as well as co-chair of the Cl...
Apr 27, 2023•32 min
Joshua Howell is president and executive team leader at the Lean Enterprise Institute (LEI). For over a decade, he has supported individuals and organizations with lean transformations for improved business performance. As a coach, he helps people become lean thinkers and practitioners through experiential learning, believing such an approach can lead to enterprise-wide improvement. Regular e-letters are how he shares what he’s learning with lean practitioners worldwide. Prior to joining LEI, Ho...
Apr 20, 2023•33 min
John Dyer is an author, coach, and trainer with 38 years of experience in the field of improving processes. His recently published book “the Façade of Excellence; Defining a New Normal of Leadership” examines the four leadership styles required to move an organization’s culture to one of trust, collaboration, and teamwork. John started his career with General Electric and then worked for Ingersoll-Rand before starting his own consulting company. He has had the opportunity to study with the leade...
Apr 13, 2023•29 min
Christopher Longhurst MD, MS, is the chief medical officer (CMO) and chief digital officer (CDO) at UC San Diego Health. This dual, complementary role provides leadership to medical staff, ensuring that standards and protocols are in place to provide the highest quality of care to patients. He also serves as an associate dean at the School of Medicine, overseeing and aligning our education and research missions within the clinical environment, and leading our journey to become a highly reliable,...
Apr 06, 2023•33 min
Dr. Billi serves as Professor Emeritus in Internal Medicine and Learning Health Sciences (Medical School), Health Management and Policy (Public Health), and Integrated Systems and Design (Engineering) at the University of Michigan. Dr. Billi's management and research interests are in health services delivery, especially the use of lean thinking to improve quality and efficiency, the use of community collaboratives to improve quality and population health, clinical practice transformation, the cr...
Mar 30, 2023•32 min
Dr Mohamed Saleh is a thought leader in shifting cultural mindsets by redesigning business systems. Dr. Saleh has a successful track record anchored in two decades of hands-on transformations with a strong interest in making a global difference by providing distinctive leading-edge Lean-inspired education and advisory services aimed at helping organizations in an array of industries achieve the highest levels of performance excellence. Mohamed’s roles in these companies were centred around Lean ...
Mar 23, 2023•32 min
Terry Platchek, MD serves as Vice President for Performance Improvement and Associate Chief Quality Officer at Stanford Medicine Children’sHealth, as Co-Executive Director of the StanfordMedicine Center for Improvement and as a Clinical Professor of Pediatrics and Medicine at Stanford. Dr. Platchek’s career focuses on healthcare improvement with an emphasis on using Lean management to improve quality,safety, service, appropriateness and cost in healthcare delivery. Dr. Platchekis co-author of th...
Mar 16, 2023•31 min
Paul Helgerson, MD is the Associate Chief Medical Officer of Acute Care at the University of Virginia. He is a hospital medicine physician and also serves as the Vice Chair of the Department of Medicine at UVA. Dr. Helgerson has previously served in various positions in quality and performance improvement as well as hospital medicine leadership. He is a member of the Society of Hospital Medicine’s Quality and Patient Safety Committee, and his scholarly interests include issues related to hospita...
Mar 09, 2023•30 min
Michael Timms believes that everyone deserves to be inspired and uplifted by their leaders at work. A best-selling author and sought-after speaker and consultant, Michael teaches leaders how to inspire greatness in those they lead. Michael is the author of the book How Leaders Can Inspire Accountability which the world’s #1 leadership coach, Marshall Goldsmith, called “the ultimate guide for embracing accountability as a leader.” His first book, Succession Planning That Works , received critical...
Mar 02, 2023•33 min
Her clients describe Emily Elrod as energetic, wise beyond her years, and the person that gets things done. Her husband describes her as a blonde, good momma, and animal philanthropist. But if you ask her, she is just a lover of humanity, dark chocolate, and nouns as she will gladly nerd out with you on ways people, places, and things (aka nouns) go from stressed to strategic as she helps them perform at their top potential. She has a background in ergonomic engineering, Human Resources, and Who...
Feb 23, 2023•27 min
Dr. David Zaas joined the Medical University of South Carolina in June 2020 as the Chief Executive Officer for the Charleston Division and the Chief Clinical Officer for MUSC Health. In addition, he is an Professor at the MUSC School of Medicine with a clinical practice in pulmonary medicine and lung transplantation at MUSC. Dr. Zaas was the President of Duke Raleigh Hospital from 2014-2020. He previously served as the Chief Medical Officer for the Duke Faculty Practice, the Private Diagnostic C...
Feb 16, 2023•28 min
Richard P. Shannon, MD serves as the Chief Quality Officer for Duke Health. He is responsible for the overall direction, leadership and operational management of the quality and safety programs of Duke Health and provides leadership in strengthening a quality culture where everyone is engaged and respected. Shannon received his BA from Princeton University and his MD from the University of Connecticut School of Medicine. He completed his training in internal medicine at Beth Israel Hospital, his...
Feb 09, 2023•28 min
Tilo supports organizations and managers in successfully leading change and empowering their teams for improvement, adaptiveness, and superior results. He was a plant manager at a renowned German power-tool manufacturer, where he and his management team started practicing Toyota Kata as part of Mike Rother's groundbreaking research in 2006. By doing so, Tilo and his team established continuous improvement as a daily working routine throughout all processes and areas of the plant. That led to win...
Feb 02, 2023•34 min
