Video Podcast Replay – Audio from an earlier webinar with experts from Chargebacks911 and Cside Traditional chargeback evidence is losing ground. Receipts, shipping confirmations, and AVS or CVV matches may still show that a transaction happened, but they do not always prove who made it. In this ChargeForward Replay episode, Justin Clements sits down with Simon Wijckmans, CEO and co-founder of Cside, to explore why issuers are now looking for stronger context, stronger signals, and stronger proo...
Apr 28, 2026•1 hr 11 min•Ep. 143
Video Podcast Replay – Audio from a ChargeForward Conversations video podcast with experts from Chargebacks911 and Paytently . False declines are costing merchants more than they realize. In this episode of ChargeForward Conversations , host Jarrod Wright sits down with Samuel Barrett, Founder and CEO of Paytently, to break down how payment orchestration helps merchants recover lost revenue, improve acceptance rates, and scale globally without adding friction at checkout. Samuel explains what fa...
Jan 26, 2026•32 min•Ep. 142
Video Podcast Replay – Audio from a ChargeForward Conversations video podcast with experts from Chargebacks911 and isolved . Credit card fraud is just the beginning. ACH fraud, synthetic identity scams, and return abuse are evolving fast—and most merchants aren’t ready. In this episode of ChargeForward Conversations , Steve Lenderman, Head of Fraud Prevention at isolved, walks us through the darker corners of modern financial crime and the blind spots that put your business at risk. If you thoug...
Jan 12, 2026•42 min•Ep. 141
Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Adaptiv . Holiday sales surge every year, but so do fraud attempts, refund abuse, and chargeback risk. As traffic spikes and decision windows compress, merchants have less room for error and higher exposure across their entire payments ecosystem. In this episode we help merchants prepare their payments stack for peak traffic, fine tune fraud controls without overcorrecting, and prevent the post holiday chargeback...
Jan 07, 2026•1 hr 4 min•Ep. 140
Video Podcast Replay – Audio from an earlier webinar with experts from Chargebacks911 and Bankful Visa’s new VAMP program marks a turning point in fraud monitoring. Unlike past iterations, VAMP puts acquirers directly in the driver’s seat as enforcement partners, raising the stakes for merchants. From TC40 visibility to enumeration ratios, the risks are real and the penalties are steep. We break down what’s changed, what hasn’t, and how merchants can prepare before the new rules come back to bit...
Jan 02, 2026•1 hr 4 min•Ep. 139
Video Podcast Replay – Audio from a ChargeForward Conversations video podcast with experts from Chargebacks911 and PayBright . Most merchants don’t realize how much they’re overpaying in processing fees. In this episode of ChargeForward Conversations , Chargebacks911’s Jarrod Wright sits down with Dustin Magaziner, CEO at PayBright, to discuss how B2B merchants can leverage interchange optimization to dramatically lower costs, and how recent Visa changes are reshaping who qualifies for those sav...
Nov 24, 2025•30 min•Ep. 138
Video Podcast Replay – Audio from a ChargeForward Conversations video podcast with experts from Chargebacks911 . Visa is rolled out major changes to its Visa Acquirer Monitoring Program (VAMP) in 2025, and many merchants aren’t ready. These updates will significantly reshape how acquirers and merchants are monitored, how fraud is flagged, and how compliance thresholds are enforced. In this episode of ChargeForward Conversations, we break down exactly what’s changing, why it matters, and what mer...
Nov 03, 2025•39 min•Ep. 137
Video Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Voosh. Food delivery platforms are essential, but they’re also eating into your margins. From chargebacks and incorrect payouts to lost orders and commission errors, third-party platforms create complexity... but that doesn’t have to cost you revenue. In this episode we explore ways to maximize the benefits of delivery platforms while safeguarding your revenue. Restaurants, QSRs, and ghost kitchens looking ...
Aug 26, 2025•56 min•Ep. 136
Video Podcast Replay – Audio from a ChargeForward Conversations video podcast with experts from Chargebacks911 . Dispute numbers continue to surge. Who’s to blame? Have consumers changed their thinking over the last few months? Are there new threats we’re seeing? And will they continue to grow? Part of the answer can be found in this webinar. Chargebacks911 invites you to take a realistic view of the current state of disputes and chargebacks – from the customer’s point of view. Based on the 2025...
Jul 28, 2025•1 hr 4 min•Ep. 135
Video Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Bounce . A whopping 10% of deals fail during payment processing, leading to customer churn and needless revenue loss. Tightening fraud detection leads to increased friction at checkout. Widening parameters leave you more vulnerable to fraud. Is there a way to increase conversions without compromising security? What you’ll learn when you listen to this podcast: Walking a tightrope: too much friction vs. too ...
Jul 17, 2025•58 min•Ep. 134
Video Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 Technological breakthroughs, alternative payment choices, and increasingly complex regulations continue to change the face of payments. The result is a rise of fraud and chargebacks that have left merchants reeling and card networks new tools for merchant protection. We take a close look at the basics of Visa’s Acquirer Monitoring Program (VAMP) and the ways it’s been updated. What you’ll learn when you listen ...
Jun 09, 2025•53 min•Ep. 133
Video Podcast Replay – Audio from a ChargeForward Conversations video podcast with experts from Chargebacks911 and Worldpay As platforms become the new gatekeepers in the payments ecosystem, understanding and leveraging integrated payments is now a competitive necessity. In this episode of ChargeForward Conversations , Jarrod Wright is joined by Grant Evans—VP of Sales and Partnerships at Worldpay for Platforms International and author of The Payments Shed Newsletter—to unpack what embedded paym...
May 12, 2025•35 min•Ep. 132
Video Podcast Replay – Audio from a ChargeForward Conversations video podcast with experts from Chargebacks911 and Merchant-Accounts.ca Getting approved for a merchant account isn’t always as simple as filling out an application. Processors evaluate risk profiles, business models, and potential liabilities before deciding to approve a merchant—and many business owners don’t realize the factors that can make or break their application. In this episode of ChargeForward Conversations, we sat down w...
Mar 27, 2025•56 min•Ep. 131
Video Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 From the rise of biometrics to alternative payment options and AI-powered transactions, new developments in technology will have a major impact on the payments industry in 2025. What should merchants embrace? What should they look out for? And most importantly, how can they leverage new trends and technology into 12 months of profits? In this episode we take a look at some of the payments trends industry profes...
Feb 21, 2025•57 min•Ep. 130
Video Podcast Replay – Audio from a ChargeForward Conversations video podcast with experts from Chargebacks911 and Voalyre Dive into The Future of Payments & Using Media to Build a Brand in this exciting debut of The ChargeForward Conversations Podcast. Jarrod Wright, Head of Marketing at Chargebacks911, chats with Tedd Huff, a FinTech veteran, founder of Voalyre, and host of FinTech Confidential. They discuss how businesses can harness the power of payments innovation and media to stand out...
Jan 23, 2025•44 min•Ep. 129
Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and FlexPay Failed payment recovery is crucial, but the amount of retries are limited: most card networks allow only 15 attempts over 30 days. For high-risk merchants with lower thresholds, multiple retries can lower risk scores and make recovery even harder. Is there a way to evaluate failed payments to know which ones can be recovered? In this webinar we look at strategies for handling chargebacks and failed paymen...
Dec 13, 2024•48 min•Ep. 128
Webinar Replay - Audio from an earlier webinar with experts from Chargebacks911 and Edgar, Dunn & Company As payments technology evolves, so do disputes and chargebacks. How does the “big picture” look in 2024? Chargebacks911 and Edgar, Dunn & Company invite you to take a realistic “frontline” view of the current state of disputes and fraud. Based on the 2024 Chargeback Field Report , this webinar reflects the input of hundreds of real merchants in a wide range of verticals. We discuss w...
Oct 21, 2024•50 min•Ep. 127
Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and bankful From major retailers all the way down to small online stores, merchants are gearing up for holiday season sales. What’s different this year for online retailers? What should they embrace, what should they look out for, and how can they leverage holiday sales into 12 months of profits? In this podcast we explore how the right holiday preparations can help even high-risk merchants increase sales, optimize r...
Oct 14, 2024•51 min•Ep. 126
Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 Chargebacks can be one of the most frustrating – and costly – aspects of running a retail business. What started as a consumer protection has become a weapon too often used against merchants. Is there anything merchants can do to protect themselves? Listen as we look at how chargeback abuse became such a threat, ways it can be countered, and why merchants should never view it as “just a cost of doing business.” What ...
Jul 25, 2024•54 min•Ep. 125
Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Basis Theory Many emerging payment methods are built around tokenization. Replacing sensitive card data with temporary identifiers makes tokenization a powerful, cost-effective way to offer transaction security. Is it powerful enough to finally KO chargebacks stemming from fraudulent transactions? We look at how tokenization can help merchants offer more alternative payment methods while maintaining data security...
Jun 25, 2024•53 min•Ep. 124
Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Merchant-Accounts.ca Merchants have cause to worry about customer disputes. But did you know your payment processor is concerned about your chargebacks, as well? If you get too many claims, they could get fined. To avoid that risk, some processors may simply close your merchant account. We look at why chargebacks matter to processors… and how merchants and PSPs can work together to maintain a healthy partnership....
May 13, 2024•1 hr 10 min•Ep. 123
Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Payway Card-not-present transactions are a huge opportunity for fraudsters. When customers are victims of fraud, they lose trust in you. Luckily, there are ways to leverage payment data to prevent fraudulent transactions and retain the confidence of your customers. Join us on Thursday, March 14, 2024 as we look at how data security can be part of an overall strategy to lower costs and mitigate risk. How tokens sa...
Apr 22, 2024•1 hr 9 min•Ep. 122
Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 Banks, processors, and especially merchants are understandably concerned with rising chargeback volume. But do consumers share this concern? Do they really even understand chargebacks at all? We explore the findings of the 2024 Cardholder Dispute Index. Based on a survey by Chargebacks911, this detailed report helps show how cardholders are impacting the chargeback landscape. How well cardholders really understand ch...
Mar 28, 2024•50 min•Ep. 121
Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and AirlinePros For airlines seeking to venture into new markets, it’s crucial to grasp the full spectrum of possibilities and hurdles. While new markets can augment your earnings, they also introduce new uncertainties, including currency exchanges and chargebacks. Listen as we delve into strategies for growing your earnings while minimizing the inherent risks associated with credit card acceptance chargebacks. Balan...
Dec 12, 2023•59 min•Ep. 120
Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 As fraudsters get bolder and consumers get more savvy, merchants need more sophisticated tools for preventing, managing, and recovering revenue from illegitimate chargebacks. In this webinar we explored the substantial benefits of a true end-to-end chargeback technology platform in preventing transaction fraud, increasing recovery revenue, and determining the best action steps for effective chargeback management. How...
Sep 22, 2023•49 min•Ep. 119
Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Redbridge There’s no lack of data when it comes to payments; we’re practically drowning in data. Without a way to leverage it, however, all that information is essentially useless. Is there a way we can actually benefit from this information? We discuss ways of using data to identify fraud trends, close friendly fraud gaps, and determine the best action steps for effective chargeback management. The importance of...
Jul 24, 2023•1 hr 1 min•Ep. 118
Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 Are friendly fraud and chargeback abuse really issues? Are solution attempts by banks and card networks having any effect? See what over 300 merchants are saying about chargebacks and the impact fraud is having across all verticals. In this webinar, we explore the current state of chargebacks and post-transaction fraud. We also offer insight from the recently published 2023 Chargeback Field Report. The true costs mer...
Jun 29, 2023•1 hr 5 min•Ep. 117
Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 . The latest edition of Visa’s core rules introduced the Compelling Evidence 3.0 initiative. This new ruleset expands the range of documentation you can use to help undo an invalid customer dispute. But, what evidence will qualify? How will this work alongside Order Insight? In this webinar, we look at everything you need to know about this shift in Visa dispute requirements. Why was Compelling Evidence 3.0 a necessa...
May 10, 2023•40 min•Ep. 116
Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Payline Globally, credit card payments account for only ⅓ of online retail. So what other kinds of payments are consumers using? Will offering alternative payment options increase customer loyalty or just lead to checkout friction? In this webinar, we look at why merchants should consider alternatives to legacy payment options. What alternative payment methods exist, and which work best? Do payment options lead t...
May 10, 2023•44 min•Ep. 115
Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 Accountants working with e-commerce retailers need to understand the dangers of friendly fraud chargebacks: illegitimate credit card charges that are forcibly reversed by the cardholder’s bank. This large and growing threat can be crippling to businesses. Chargeback accounting involves multiple moving parts. Dispute fees, refunds, and other related costs must be calculated and recorded, with some funds possibly being...
Feb 16, 2023•55 min•Ep. 114
