ChargeForward Conversations - Why Consumers File Disputes in 2025: Actionable Insights from the 2025 Cardholder Dispute Index
Episode description
Video Podcast Replay – Audio from a ChargeForward Conversations video podcast with experts from Chargebacks911.
Dispute numbers continue to surge. Who’s to blame? Have consumers changed their thinking over the last few months? Are there new threats we’re seeing? And will they continue to grow? Part of the answer can be found in this webinar.
Chargebacks911 invites you to take a realistic view of the current state of disputes and chargebacks – from the customer’s point of view. Based on the 2025 Cardholder Dispute Index, this live webinar reflects the input of hundreds of consumers – all with recent dispute experiences. You’ll hear real-world responses and gain must-know statistics crucial to protecting your revenue.
What you’ll learn when you listen to this podcast:
- How long average dispute values will continue to climb
- Which new payment methods you can’t afford to ignore
- When to best leverage the customer “convenience gap”
- Why over ¾ of consumers prefer disputes to refunds
- How banks are creating a “trust/satisfaction paradox”
Presentations by Jarrod Wright and Zak Matthews