Episode description
Episode description
One of my favorite episodes in a while. Today, we talk about how you can stand out in a crowded market by looking at an exceptionally successful exterminator. We'll pull out four lessons that make a framework to create contrast between your business and your competitors. We'll talk through Customer Journey Mapping, the Feature Fold, how to take yourself seriously through pricing and the things other people stink at. And, we'll get a ton of help from the Mouse Man (and no help from Ruby).
00:30 Intro
02:00 We’ve Got Mice
05:15 The Mouse Man’s Funnel
07:50 Smooth Jazz
08:21 One - Build Your Funnel to Match Customer Emotion
11:45 Good Questions For Your Funnel
12:30 Two - Contrast from the Feature Fold
14:30 Saving your Customers a Decision
15:53 Three - Take Yourself Seriously
19:14 Four - The Things Other People Stink At
22:14 The End
22:50 Recap of the Four Lessons