Episode description

The one thing you need to have a sustainable agency? Happy Clients. 

Great client management can mean the difference between a happy client who stays for the long term or a frustrated client who churns. 

And we know that it costs a lot more to find a new client than to retain one. 

Nobody understands this better than our guest, Taylor McMaster, who owns an agency that provides fractional client account managers to seven-figure agencies. 

So what’s the secret to having consistent rockstar client account managers who keep clients happy? It's all in stellar hiring and training processes. 

Tune into this episode to learn more about mastering client management. 

Show Links

Dot and Company Website: https://www.dotandcompany.co/

Dot and Company Instagram: @dot_and_company

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