Episode description
Episode description
Today I talk to Phillipe at gorgias.com
Philippe is Head of Partnerships and Business Development at Gorgias.io.
He was previously co-founder of Dealeaz, an Ecommerce focused retailer that generated over $20M in revenue in it's first 24 months.
He also worked at both Google and Microsoft in several Sales, Marketing and Operational roles.
He's passionate about helping Ecommerce Merchants optimize and scale their backend operations in order to boost profits.
Gorgias is the most powerful customer service software for Shopify stores.
- You can Automate 15% of your customer interaction
- It’s 30% more efficient than other helpdesks
- It’s #1 rated helpdesk for Shopify
- Clients include 2000 Ecommerce stores including, MVMT, Steve Madden, Deathwish Coffee, Timbuk 2 - They use Gorgias to power their customer service.
- Get tasks done more efficiently
- It's so easy to use.
Gorgias has found that 30% of people who communicate with their customer service app BUY! When a normal conversion rate is 2-4% then you would be crazy not to try Gorgias out to increase your conversions so dramatically!
My team use Gorgias in our own business, but it's even better for Shopify stores.
There are features specifically designed to help generate additional e-commerce sales easily and integrate with all orders in your system automatically. To answer questions about your customers, orders, delivery times.
You can deliver an outstanding customer experience and save your customers the pain of waiting for a reply from you.
Another amazing feature seeing ALL ig and Fb comments in your dashboard and replying from there. The time and effort this saves is not only outstanding but allows you to instantly turn a person how makes a comment into a customer!
My team do it this way and we absolutely love it.
Questions we cover:
- What is conversational commerce?
- What defines a great brand tone and voice?
- How important is customer service to a startup store?
- How can merchants automate their customer support?
- Are there any downsides of a fully integrated chat? Some people are worried about needing to be available all the time.
- How can you drive sales through chat?
- What are the best way to manage social media comments?