Episode description

In this episode of "It's the Bottom Line That Matters," hosts Jennifer Glass, Daniel McCraine, and Patricia Reszetylo dive into the topic of initiative, exploring its importance for entrepreneurs and small business owners. They discuss how taking initiative involves being proactive and thinking ahead about what clients need, as well as the concept of underpromising and overdelivering. Daniel shares his approach of anticipating client needs and being prepared, while Patricia highlights the gut instinct involved in taking initiative without relying solely on data. The conversation emphasizes the importance of action, not waiting for permission, and learning from experiences as key components in exercising initiative.
The hosts also touch upon practical steps for taking initiative, such as setting clear goals, understanding risks, and learning from failures. They provide insights into the strategic thinking needed in business decisions, such as evaluating the long-term value of customer relationships and making decisions that align with the overall goals of the business. The episode encourages listeners to consider their next steps in taking initiative, aiming to inspire actions that drive growth and improvement.KEYWORDS: initiative, soft skills, small business owner, entrepreneur, taking action, readiness, leading action, client needs, strategy, implementation, funnel, lead nurturing, underpromising, overdelivering, entrepreneurship, business growth, decision-making, customer interaction, customer refund, practical steps, Keith Lee, guarantees, taking action, action-oriented, permission, forgiveness, clear goals, customer retention, business improvement, risk assessment, learning from failure, innovation