In this episode of "It's the Bottom Line That Matters," hosts Jennifer Glass, Daniel McCraine, and Patricia Reszetylo dive into the topic of initiative, exploring its importance for entrepreneurs and small business owners. They discuss how taking initiative involves being proactive and thinking ahead about what clients need, as well as the concept of underpromising and overdelivering. Daniel shares his approach of anticipating client needs and being prepared, while Patricia highlig...
Mar 11, 2025•11 min•Ep 10•Transcript available on Metacast In this episode of "It's the Bottom Line That Matters," hosts Jennifer Glass, Daniel McCraine, and Patricia Reszetylo delve into the intricate world of negotiation. The conversation kicks off with Jennifer highlighting the various scenarios where negotiation is essential, from dealing with oneself to interacting with clients, teammates, and even strangers. Patricia shares her experience with viewing negotiation traditionally as a win-lose proposition, while Daniel counters with the...
Mar 04, 2025•19 min•Ep 9•Transcript available on Metacast In this episode of "It's the Bottom Line That Matters," hosts Jennifer Glass, Patricia Reszetylo, and Daniel McCraine delve into the importance of positivity within the realm of business and personal growth. The hosts discuss how maintaining a positive outlook can significantly impact one's ability to navigate challenges and foster success. Patricia shares a compelling story about a business acquaintance who managed to overcome a staggering $25,000,000 debt by maintaining an op...
Feb 25, 2025•14 min•Ep 8•Transcript available on Metacast Welcome to another enriching episode of "It's the Bottom Line That Matters," where your success is at the forefront of our discussions. In this episode, we're delving deep into the concept of empathy, a vital soft skill that transcends both personal and professional realms. Join our hosts, Jennifer Glass, Patricia Reszetylo, and Daniel McCraine, as they unravel the nuances of empathy, distinguishing it from sympathy, and elucidate why it's so important in today's world....
Feb 18, 2025•11 min•Ep 7•Transcript available on Metacast In this thought-provoking episode of "It's the Bottom Line That Matters," hosts Jennifer Glass, Daniel McCraine, and Patricia Reszetylo engage in a comprehensive discussion on the nuances of problem solving, an essential soft skill for success in both business and personal realms. As they navigate the complex landscape of identifying and addressing problems, the hosts share their personal approaches to distinguishing between major issues and minor inconveniences. Patricia opens up ...
Feb 11, 2025•12 min•Ep 6•Transcript available on Metacast Please note that this episode was recorded prior to the White House's decision to grant an extension to the tariffs that were imposed on China, Canada and Mexico. While there may have been a reprive, the information is key for all to pay attention to as that extension may expire and the tariffs may go into effect at any time. --------- Welcome to a thought-provoking episode of "It's the Bottom Line That Matters," where we focus on what truly impacts your success. Today, your ho...
Feb 04, 2025•36 min•Ep 5•Transcript available on Metacast Welcome to a new episode of "It's The Bottom Line That Matters," where hosts Jennifer Glass and Patricia Reszetylo, and Daniel McCraine unravel the complexities of stress management. As part of our ongoing series on soft skills, this episode is a deep dive into understanding what stresses us out and how we can effectively manage that stress. Jennifer opens up about her challenges with uncooperative service providers, while Patricia shares a candid story about a recent banking mishap that had her...
Jan 28, 2025•12 min•Ep 4•Transcript available on Metacast Welcome to "It's The Bottom Line That Matters," the go-to podcast for actionable insights to drive your success. In this episode, our hosts Jennifer Glass, Daniel McCraine, and Patricia Reszetylo are navigating the crucial topic of time management with a concise and efficient approach—committing to deliver valuable information in 5 minutes or less. Join us as we unpack the complexities of managing time, a skill that often seems straightforward but can easily become overwhelming with distractions...
Jan 21, 2025•6 min•Ep 3•Transcript available on Metacast In this insightful episode of "It's the Bottom Line That Matters," hosts Jennifer Glass, Daniel McCraine, and Patricia Reszetylo dive deep into the art and mindset of delegation—a crucial skill for business owners striving for success. The hosts revisit themes of previous discussions on delegation, emphasizing the necessity of offloading tasks that don't directly add value or fall outside one's area of expertise. Daniel narrates a formative experience from his college years where he successfully...
Jan 14, 2025•12 min•Ep 2•Transcript available on Metacast In this insightful episode of "It's the Bottom Line That Matters," hosts Jennifer Glass, Patricia Reszetylo, and Daniel McCraine tackle the pivotal concept of trust within the business landscape. The episode opens with Jennifer posing thought-provoking questions about what trust means in a business context, referencing notable instances where trust was shattered, such as in the cases of Enron and Bernie Madoff. The conversation leads to the exploration of trust breakdowns with personal anecdotes...
Jan 07, 2025•18 min•Ep 1•Transcript available on Metacast Welcome back to "It's The Bottom Line That Matters," where your hosts Jennifer Glass, Daniel McCraine, and Patricia Reszetylo are dedicated to guiding you toward professional and personal triumphs! In this reflective New Year's Eve episode, we cast the spotlight on effective goal-setting strategies, shaking up the old with a novel twist—championing "STUPID" goals over the traditional SMART goals. The hosts dissect the merits of frequent reviews, urging listeners to set goals on monthly or even w...
Dec 31, 2024•29 min•Ep 53•Transcript available on Metacast Welcome to another enlightening episode of "It's the Bottom Line That Matters," the podcast dedicated to propelling your business success. In this episode, our insightful hosts—Daniel McCraine, Patricia Reszetylo, and Jennifer Glass—take on the complex topic of flexibility in business. As we navigate through our professional landscapes, the ability to discern when to remain firm and when to be flexible is crucial. Are you the unyielding type, or do you bend like the flappy balloon man outside a ...
Dec 24, 2024•12 min•Ep 52•Transcript available on Metacast Welcome to another insightful episode of "It's the Bottom Line that Matters" podcast, where we are dedicated to helping you achieve success both personally and professionally. Today, we're delving into a critical aspect of personal and business development—receiving feedback. Hosted by Jennifer Glass, Daniel McCraine, and Patricia Reszetylo, this episode builds on our prior discussion on providing feedback by focusing on the other side of the equation: how to solicit and accept feedback effectiv...
Dec 17, 2024•16 min•Ep 49•Transcript available on Metacast In this insightful episode of "It's the Bottom Line That Matters," hosts Jennifer Glass, Daniel McCraine, and Patricia Reszetylo dive deep into the art and importance of giving effective feedback in various contexts, ranging from personal experiences to professional relationships. Jennifer begins the discussion with a vivid recount of her troubling experience with a moving company, where her feedback highlighted a range of issues such as lost and broken items. This personal story sets the stage ...
Dec 10, 2024•9 min•Ep 50•Transcript available on Metacast In this engaging episode of "It's the Bottom Line That Matters," hosts Jennifer Glass, Daniel McCraine, and Patricia Reszetylo dive into the crucial role curiosity plays in fostering business success. They discuss how business owners can utilize a curious mindset to gain deeper insights into their clients’ needs, which in turn can lead to stronger customer relationships and enhanced service. By being intently curious, business owners can better anticipate customer desires, tailor their offerings...
Dec 03, 2024•11 min•Ep 49•Transcript available on Metacast Welcome back to another engaging episode of "It's The Bottom Line That Matters." Today, your hosts Daniel McCraine and Patricia Reszetylo are here to guide you through an insightful discussion on a topic that's pivotal for both personal and professional development: responsibility. With our regular host Jennifer unavailable as she navigates the challenges of moving, Patricia and Daniel are taking the helm to delve into what it means to elevate your responsibility game. In today's episode, we exp...
Nov 26, 2024•21 min•Ep 48•Transcript available on Metacast Welcome to another engaging episode of "It's The Bottom Line That Matters" podcast, your go-to resource for achieving business success! In today's episode, our insightful hosts Jennifer Glass, Daniel McCraine, and Patricia Reszetylo unpack the nuanced world of humor in the workplace. As we continue our conversation on essential soft skills, we delve into how different types of humor—from dry to uniquely personal—can significantly influence our interactions with employees, customers, and the mark...
Nov 20, 2024•13 min•Ep 47•Transcript available on Metacast Welcome to a captivating episode of "It's The Bottom Line That Matters," where our dedicated hosts Jennifer Glass, Daniel McCraine, and Patricia Reszetylo dive into the intriguing world of leadership through the lens of persuasion and influence. As the trio explores the fine line between influencing others and venturing into manipulation, they draw parallels from recent elections, where public figures skillfully navigated the realms of influence while teetering on manipulation. Throughout the di...
Nov 12, 2024•12 min•Ep 46•Transcript available on Metacast Welcome to another deep dive into personal and professional development on "It's The Bottom Line That Matters." Today, hosts Jennifer Glass, Daniel McCraine, and Patricia Reszetylo take you on a journey through the intricate world of conflict management. As we find ourselves in an era marked by division and tension, honing our ability to manage and mediate conflicts is more important than ever—not just in our workplaces but also within our families and communities. In this episode, we explore th...
Nov 05, 2024•13 min•Ep 45•Transcript available on Metacast In this compelling episode of "It's the Bottom Line That Matters," hosts Jennifer Glass and Patricia, alongside Daniel, delve into the critical issue of mental health among small business owners. The episode kicks off with an open acknowledgment of the struggles that many entrepreneurs face, including feelings of loneliness, heightened anxiety, and creeping depression, as they navigate the pressures of business ownership. Jennifer candidly shares her personal experience of being akin to the rele...
Oct 29, 2024•11 min•Ep 44•Transcript available on Metacast In this enlightening episode of "It's the Bottom Line That Matters," hosts Jennifer Glass, Daniel McCraine, and Patricia Reszetylo venture into the essential topic of emotional intelligence (EI), or emotional quotient (EQ), discussing its impactful role in a variety of settings. The episode opens with Daniel McCraine explaining the concept of emotional intelligence, highlighting its importance in being aware of and understanding emotions—both in oneself and in others. He discusses how emotions c...
Oct 22, 2024•11 min•Ep 43•Transcript available on Metacast In this lively episode of "It's the Bottom Line That Matters", hosts Jennifer Glass, Patricia Reszetylo, and Daniel McCraine explore the power of humor and personality in social media marketing. Jennifer kicks off the discussion by unveiling how humor can be a game-changer in advertising, referencing a clever campaign from a well-known chicken restaurant. She underscores the significance of body language in video presentations, mentioning how gestures and expressions can enhance or undermine you...
Oct 15, 2024•32 min•Ep 42•Transcript available on Metacast Hello and welcome to another episode of "It’s the Bottom Line That Matters" podcast, where we are dedicated to your success. Today, our dynamic trio of hosts—Jennifer Glass, Daniel McCraine, and Patricia Reszetylo—take a deep dive into the world of creativity and its pivotal role in business. In this episode titled "2024 - Creativity," we explore the various facets of creativity, from problem-solving and marketing to client acquisition and beyond. How can you unlock the full potential of your cr...
Oct 08, 2024•19 min•Ep 41•Transcript available on Metacast In this compelling Q&A episode of **"It's the Bottom Line That Matters"**, host Jennifer Glass is joined by business experts Patricia Reszetylo and Daniel McCraine to address a host of listener-submitted questions aimed at ensuring a successful Q4 and an even better start to the new year. The episode kicks off with a detailed discussion on networking strategies, dissecting why some individuals fail to gain traction despite attending numerous events. Daniel emphasizes the significance of foll...
Oct 01, 2024•28 min•Ep 40•Transcript available on Metacast In this enlightening episode of "It's the Bottom Line That Matters," hosts Jennifer Glass, Daniel McCraine, and Patricia Reszetylo embark on an in-depth discussion about the critical soft skill of active listening. Jennifer kicks off the conversation with a thought-provoking anecdote from her time with New Jersey's Juvenile Conference Committee training, where the notorious Abbott and Costello "Who's on First?" skit underscored the importance of attentive listenin...
Sep 24, 2024•23 min•Ep 39•Transcript available on Metacast REMINDER: Don't forget to reserve your spot on our "Ask Us Anything" session at 1 PM EDT on Monday, September 30, 2024 where you can get all of your questions answered for a terrific 4th quarter and an amazing 2025! Welcome back to another insightful episode of "It's The Bottom Line That Matters" podcast! Today’s topic is a must-listen for anyone looking to improve their public speaking and communication skills. We understand that for many, the prospect of deliverin...
Sep 17, 2024•43 min•Ep 38•Transcript available on Metacast In this episode of "It's the Bottom Line That Matters," hosts Jennifer Glass, Patricia Reszetylo and Daniel McCraine delve into the intricate world of marketing and the critical factors that contribute to its success. They emphasize the significance of considering return on investment and target audience when crafting marketing strategies, underlining the need to track key performance indicators to evaluate success. The conversation evolves to highlight the role of branding in main...
Sep 10, 2024•35 min•Ep 37•Transcript available on Metacast Don't forget to reserve your spot on our "Ask Us Anything" session at 1 PM EDT on Monday, September 30, 2024 where you can get all of your questions answered for a terrific 4th quarter and an amazing 2025! Welcome back to "It's the Bottom Line That Matters," where we tackle the crucial aspects of business success. In this episode, Patricia and Jennifer delve into the complex realm of working with investors. Whether you're seeking funds for a startup or a new ventu...
Sep 03, 2024•1 hr 9 min•Ep 36•Transcript available on Metacast In this enriching episode of It's the Bottom Line That Matters podcast, hosts Jennifer Glass and Patricia Reszetylo venture into a compelling exploration of the concept of "thinking bigger" for entrepreneurs and business owners. With a blend of engaging storytelling and insightful expertise, they unravel the multifaceted layers of this thought-provoking topic, offering a comprehensive understanding of how to approach grand visions and aspirations. Listeners are invited on an illumi...
Aug 27, 2024•18 min•Ep 35•Transcript available on Metacast In this episode of "It's the Bottom Line That Matters" podcast, our hosts engaged in a dynamic conversation centered around a fundamental business concern: "Am I working hard on the right things?" Jennifer, Daniel, and Patricia dove deep into the intricacies of strategic planning, priority management, and effective execution in the context of professional endeavors. Daniel offered a strategic perspective, emphasizing the importance of aligning tasks with overarching busin...
Aug 20, 2024•12 min•Ep 34•Transcript available on Metacast 
