Since 1992, Kim Scott has worked in almost all levels of management—from a diamond business in Moscow to startups in the Silicon Valley to leading teams at Google. Along the way, she developed a management philosophy called “radical candor” that calls for “caring personally while challenging directly.” Kim has since provided CEO coaching at Dropbox, Qualtrics, and Twitter and is the author of several popular leadership books. Originally published in 2022, this conversation still resonates today ...
Nov 29, 2023•52 min•Ep 108•Transcript available on Metacast Over a career spanning four decades, Roger Martin has been a management consultant, an influential business strategy thinker and author, as well as the Dean of the Rotman School of Management at University of Toronto. He advises CEOs of global companies such as Ford, Proctor & Gamble, and Lego. He is well known for developing and exploring the concept of “integrative thinking” in management problem solving and for troubling conventional management wisdom as he does in his newest book, A New ...
Nov 22, 2023•42 min•Ep 107•Transcript available on Metacast When Peter Cuneo joined Marvel as CEO in 1999, it was a struggling publishing house teetering on the edge of bankruptcy. Ten years later, Disney bought Marvel for $4.5 billion. Cuneo tells his unlikely origin story and how he became the "turnaround superhero." See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Nov 15, 2023•46 min•Ep 106•Transcript available on Metacast In 2001, Campbell's Soup was in freefall: the company's value had halved and employee engagement was at an all-time low. Doug Conant knew he could salvage the iconic company, but first, things were going to have to get worse. How he used self-taught leadership, diversity, and inclusion to energize his employees and save Campbell's. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Oct 04, 2023•58 min•Ep 105•Transcript available on Metacast Back in the 1980s, Stephen R. Covey anticipated a new kind of leadership with his book, The 7 Habits of Highly Effective People . It wasn't the table-pounding, charismatic kind of leadership, but an empathetic one, which prioritized listening and collaboration. Guy speaks with Covey's son Stephen M.R. Covey, who has played a central role in spreading his father's teachings around the world, and has also written several influential leadership books of his own. See Privacy Policy at https://art19....
Sep 27, 2023•32 min•Ep 104•Transcript available on Metacast Carl Bass, a renegade and reluctant executive, took the helm at Autodesk and steered the company out of the global economic crisis. At one point, he was so sure it would fail that he was desperate to find a buyer. Instead, he put his own money at risk to try a whole new business model. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Sep 20, 2023•1 hr 6 min•Ep 103•Transcript available on Metacast Jeremy Zimmer was not supposed to be heading one of the "big four" talent agencies in Hollywood. As a child, he struggled in school and eventually dropped out of college to become a parking lot hustler, making money running schemes as a valet and spending nights partying. But that all stopped suddenly one day when he was violently attacked on the job. When he got back on his feet, he found new focus and began his improbable rise to the top of the talent agency world. See Privacy Policy at https:...
Sep 13, 2023•48 min•Ep 102•Transcript available on Metacast Terry Lundgren, former CEO of Neiman Marcus and Macy's, has been instrumental in shaping the American retail landscape, but the road to bringing two notoriously competitive retail giants together wasn't easy. How he merged famous department rivals, double-downed on retail, and turned Macy's into the first nationwide department store in the United States. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info....
Sep 06, 2023•41 min•Ep 101•Transcript available on Metacast How a New Orleans native turned around a cruise company sinking from a public relations disaster... to one of the most valuable brands in its industry. When Arnold Donald took over Carnival Corporation and the nine cruise lines it operates, one of the biggest things he did was build a new leadership team. Seven of the cruise lines got new heads, including more women and minorities. He says that "diversity of thinking is a business imperative and a powerful advantage," and that you get better ide...
Aug 30, 2023•51 min•Ep 100•Transcript available on Metacast Mixing business and social justice isn't a strategy most companies are willing to adopt, which is why Dan Schulman's actions as CEO of PayPal have garnered so much attention. In 2016, he canceled a plan for an operations center in North Carolina after the state passed its infamous "bathroom bill." Schulman champions his "employee first" strategy and has raised wages and benefits for PayPal's workforce. His leadership has proved that activism doesn't have to come at the cost of PayPal's bottom li...
Aug 23, 2023•42 min•Ep 99•Transcript available on Metacast Beth Comstock is comfortable with change. In college, she wanted to be a doctor, but organic chemistry wasn't her strong suit, so she shifted to journalism. When journalism didn't work out, she started working in publicity. So, when GE bought NBC in 1986 right as Beth was starting her career in advertising, she was ready to adapt again. She worked her way to becoming CMO of GE and then, the company's first female Vice Chair of Business Innovations. See Privacy Policy at https://art19.com/privacy...
Aug 16, 2023•43 min•Ep 98•Transcript available on Metacast For years, it was a secret: the family that owned Lego was actually losing money on the company. The man who built the company back up into one of the biggest toymakers in the world, Jørgen Vig Knudstorp, reveals his controversial plan that led Lego back to profitability. It leaned on something that has always been Lego's strength: the creativity and passion of the children and adults who love to play with Lego. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at htt...
Aug 09, 2023•1 hr 2 min•Ep 97•Transcript available on Metacast General Stanley McChrystal was born into a military family: three generations of men in his family were officers in the armed forces. He followed the family tradition and eventually rose up the ranks to become a General in the Army. While serving as the commander of Allied Forces in Afghanistan in 2010, he was forced to resign after he was quoted making disparaging remarks about President Obama. It was in the wake of this moment that General McChrystal learned the value of leadership. See Privac...
Aug 02, 2023•53 min•Ep 96•Transcript available on Metacast After one of the most deadly disasters in the history of space flight, Ellen Ochoa was a leader in NASA's recovery. She fixed the technical things that went wrong, but the most critical changes, she says, were human. Why she thinks it's important to make sure that naysayers always have a voice, and how to encourage employees to do something very difficult: disagree with the boss. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sel...
Jul 26, 2023•59 min•Ep 95•Transcript available on Metacast For over a decade as CEO of direct-sales giant Avon, Andrea Jung was one of the most powerful women in the cosmetics industry. During her tenure, Jung saw striking success, but also faced daunting challenges with a failed product rollout and massive restructuring. Since 2014, Andrea has brought her passion for supporting female entrepreneurs to her job as CEO of Grameen America, a non-profit focused on micro-lending. See Privacy Policy at https://art19.com/privacy and California Privacy Notice a...
Jul 19, 2023•35 min•Ep 94•Transcript available on Metacast It's not an understatement to say that Jim Collins is one of the most influential business writers in modern history. Collins, however, thinks of himself more as a researcher than an author. Each of his books, which includes Good to Great , Built to Last , and his newest, BE 2.0 , requires five or six years of crunching data before the writing can begin. But what's even more remarkable about Collins is his own background, and how he built a career out of making unorthodox choices. See Privacy Po...
Jul 12, 2023•1 hr 20 min•Ep 93•Transcript available on Metacast After becoming the CEO of PepsiCo in 2006, Indra Nooyi became the first woman and immigrant to run a Fortune 50 company. From Chennai, India, to Yale's School of Management, Nooyi worked her way up from The Boston Consulting Group, Motorola, and ASEA Brown Boveri before eventually landing at PepsiCo, overseeing the global operation of its countless drinks, snacks, and restaurants. Nooyi's memoir, My Life in Full , details her legendary career, exploring her extraordinary personal journey and the...
Jul 05, 2023•1 hr 12 min•Ep 92•Transcript available on Metacast In 2012, to say there was a crisis at Best Buy — is an understatement. In January, Forbes published an article with the headline: WHY BEST BUY IS GOING OUT OF BUSINESS. And then, in March, the company reported a loss of $1.7 billion. In April, the CEO resigned because of an "inappropriate relationship" with an employee. Hubert Joly stepped in, determined to fix Best Buy, and he started by valuing the people who work there. See Privacy Policy at https://art19.com/privacy and California Privacy No...
Jun 28, 2023•1 hr 8 min•Ep 91•Transcript available on Metacast Black Entertainment Television helped make the first Black billionaire in the US and was the first Black-owned business traded on the New York Stock Exchange. Debra Lee, a young lawyer drawn to the company's mission, was pivotal in turning the small, revolutionary cable station into an industry staple. Growing BET and finding confidence as a CEO amid cultural controversy. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-inf...
Jun 21, 2023•52 min•Ep 90•Transcript available on Metacast Gordon Bethune took an unlikely path to becoming a leader in the airline industry. A self-described "hoodlum," Bethune dropped out of high school, joined the Navy, and became an airplane mechanic. With that experience, he gave Continental Airlines a tune-up, pulling it out of bankruptcy and guiding it through the deep uncertainty that followed the September 11th attacks. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info...
Jun 14, 2023•42 min•Ep 89•Transcript available on Metacast How Ajay Banga ran one of the world's largest companies with an unusual leadership philosophy... something he calls "the decency quotient." And how he turned Mastercard from a credit card company into a company that's known for technology, innovation, data, analytics, and A.I. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Jun 07, 2023•40 min•Ep 88•Transcript available on Metacast Cheryl Bachelder decided to go into business after an early setback derailed her potential career in music education. She became President of KFC years later, but a job that started as a major opportunity wound up being a massive failure. How Bachelder learned from her failures and went on to turn Popeyes into one of the biggest success stories of the past decade. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info....
May 31, 2023•51 min•Ep 87•Transcript available on Metacast General David Petraeus took on a uniquely complex leadership challenge in Iraq in the aftermath of the U.S.-led war there. He oversaw the training of a new and entirely Iraqi army. He says that the key to leadership is first getting the big ideas right, then constantly refining them, and communicating them across the whole organization. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
May 24, 2023•35 min•Ep 86•Transcript available on Metacast As a child growing up in Ibadan, Nigeria, Dara Treseder was often told to get her head out of the clouds. But her mother encouraged her to dream big and to follow her ambition if it would lead her to contentment. For Treseder, that meant moving across the world to attend both Harvard and Stanford, and chasing a deeply-held desire to make a positive impact on the world. Her career in marketing began with stints at Apple and Goldman Sachs. Then, in 2020, she became SVP, Head of Global Marketing an...
May 17, 2023•57 min•Ep 85•Transcript available on Metacast Today, Marvel is one of the most substantial forces in American media, but when Peter Cuneo joined the company as CEO in 1999, it was a struggling publishing house teetering on the edge of bankruptcy. Ten years later, Disney bought Marvel for $4.5 billion. Cuneo tells his unlikely origin story and how he became the "turnaround superhero." See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
May 10, 2023•46 min•Ep 84•Transcript available on Metacast Marvin Ellison took the tough jobs nobody wanted, and it got him from retail security guard all the way to CEO of two Fortune 500s. Now, when things are precarious, companies like JCPenney and Lowe's call him in. Marvin Ellison says that limiting failure limits success. Find out exactly what he means in this episode. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
May 03, 2023•53 min•Ep 83•Transcript available on Metacast When Gap was failing, Mickey Drexler didn't just increase sales. He made it into a pop culture staple of the 80s and 90s. But that wasn't enough to keep him from getting fired. At his next job, he was not just the CEO. He bought stock with his own personal money to bolster J.Crew. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Apr 26, 2023•58 min•Ep 82•Transcript available on Metacast Margaret Heffernan is an entrepreneur, CEO, executive leadership coach, and author of six books. Her often counter-intuitive insights on collaboration, consensus-building, and decision-making have earned her a reputation as a smart thinker who challenges conventional business wisdom. In her latest book, Uncharted: How to Map the Future , Margaret explains why attempts to predict the future, even in today's world of AI and Big Data technologies, are often doomed to failure. She offers alternative...
Apr 19, 2023•40 min•Ep 81•Transcript available on Metacast Strauss Zelnick has a real knack for saving companies in crisis. A Hollywood wunderkind, he's led major film studios, record labels, and gaming companies since his early 30s. How he turned a small, self-financed Zelnick Media Capital into an industry powerhouse and why he thinks developing relationships and humility are critical to success. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Apr 12, 2023•38 min•Ep 80•Transcript available on Metacast How do you get from the cubicle to the C-Suite? George Scangos started out doing scientific research, but he says his people skills got him all the way to the CEO's office at one of the biggest biotech companies in the world. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Apr 05, 2023•36 min•Ep 79•Transcript available on Metacast 
