Tim Crawford , accomplished CIO, CIO advisor, and influencer, distinguishes transformational CIOs from the rest. For more than 20 years, he has been coaching CIOs about embracing new technologies by first identifying how they'll solve business problems. Tim is a frequent contributor to publications like The Wall Street Journal, CIO.com , Forbes, SiliconAngle and TechTarget. Thanks to Steve Kaplan from Nutanix for the introduction. Listen and learn... How three distinct types of AI help busi...
Mar 21, 2021•29 min•Ep 14•Transcript available on Metacast Rory O'Driscoll has been investing in startups since founding Scale Venture Partners 27 years ago. He and his team have invested in transcendent companies like Box, DocuSign, Omniture, Bill.com, HubSpot, and others. Listen to this one multiple times. You'll learn something new each one. Hear Rory's insights on AI and venture investing... "The venture business is more a decision business and less an action business." "The purpose of AI is to make better, more cost-ef...
Mar 14, 2021•45 min•Transcript available on Metacast This week, Wendy Pfeiffer , Nutanix CIO and former CIO at GoPro, shares her journey to becoming a public company exec and how she has grown as a technologist and leader. Hear about Wendy's proudest accomplishment at Nutanix and what she's learned from an eclectic group of role models. Listen and learn... What it means to "lead with grace". Why the future of enterprise tech will look more like consumer tech. How to empower girls to pursue STEM careers. How Wendy and her team h...
Mar 07, 2021•42 min•Transcript available on Metacast Rak Garg recently shifted from Product Management at companies like Atlassian and Redfin to investing at OpenView Venture Partners , the iconic firm behind companies like Datadog, ExactTarget, Instructure, and others. He shares the playbook for enterprise software startups looking to disrupt incumbents like Splunk and Atlassian. His thesis on SIEM (security event management) and log analytics spawned an excellent blog post on how startups are unbundling Splunk and defining new categories in the ...
Feb 22, 2021•29 min•Ep 9•Transcript available on Metacast Glenn Solomon has discovered and invested in many iconic companies like Slack, Zendesk, and Square. In this episode, he shares his investing philosophy and how he became great at what he does. This one's worth a listen just to hear Glenn share stories from when he first met the founders of Airbnb and HashiCorp. Listen and learn... Why the stock of Domino’s Pizza has outperformed Google over the past decade. How Opendoor stumbled… before eventually going public and reaching a $20B valuation....
Feb 16, 2021•36 min•Ep 7•Transcript available on Metacast Elaine Zelby is an investor at SignalFire , a blogger, podcaster, and former Product Marketer at Capriza and Slack. She shares her perspective on the proliferation of SaaS tools, what's sexy about unsexy markets, and what companies she's ready to fund. Listen and learn... Why entrepreneurs describe SignalFire as the "kind" VC The one technology that will change work most in 2025 What Elaine learned as an operator that has helped her as an investor Why the exodus from big citi...
Feb 09, 2021•26 min•Ep 6•Transcript available on Metacast The future of cities, work, and transit all rely on technological advances in the field of autonomous vehicles. On this week's episode, Evangelos Simoudis , acclaimed author, futurist, and investor, discusses the present and future of everything from robo-taxis to urban planning. Listen and learn... -How ethical implications and regulatory frameworks pose as big a threat to adoption of autonomous vehicles as technology -Why a combination of knowledge-driven and ontological approaches are of...
Jan 30, 2021•35 min•Ep 4•Transcript available on Metacast Ashu Garg is a General Partner at Foundation Capital, one of the most iconic venture firms in Silicon Valley. Ashu was first an entrepreneur before becoming an investor and discovering amazing companies like TubeMogul, Cohesity, Eightfold, and Databricks. Listen and learn... How Ashu translated his unique brand of hustle into finding and backing amazing entrepreneurs Why Ashu feels, as an entrepreneur, it’s worse to be too early than too late The challenges and opportunities of applying NLP to e...
Jan 23, 2021•29 min•Ep 2•Transcript available on Metacast Great episode to kick off 2021. Dr. Haixun Wang has been at the forefront of introducing AI-based innovation to the world's leading technology companies including IBM, Google, Microsoft, Facebook, and Amazon. He's the current VP Engineering and Distinguished Scientist at Instacart where he focuses on improving the grocery delivery experience with AI. Listen and learn... Why knowledge graphs may be the solution to improve today’s e-commerce search experience. Why it’s hard to create an ...
Jan 02, 2021•31 min•Ep 1•Transcript available on Metacast Darius Goldman , CEO and Founder of Meratas , discusses the future of education and how income share agreements (ISAs) are making college and trade school more accessible. Meratas partners with educational institutions to offer a financing option to students who can attend courses for free up front and pay later with a portion of future income. Meratas is off to a fast start with 30 education partners and 3,100 students. Listen and learn... How ISAs create opportunities for students who couldn’t...
Dec 12, 2020•28 min•Ep 47•Transcript available on Metacast On this week’s podcast, Michael Shepherd , Distinguished Engineer at Dell Technologies focused on AI, describes the present and future of intelligent software. Fascinating discussion about using AI for good… and what could happen if we lose control. Worth listening to hear when Michael thinks we’ll achieve AGI (artificial general intelligence), where bots are indistinguishable from humans. Listen and learn… About Michael’s vision for “analytics at the speed of thought”. How Michael describes the...
Dec 08, 2020•33 min•Transcript available on Metacast In this special episode with Dr. Helen Gu, author or co-author of 80+ academic papers on distributed computing and AI for systems management, we discuss the past, present, and future of AI for IT Operations. Listen and learn... How and why the technology behind common problems like image recognition fails when applied to machine data Where Helen and her team were nine years ahead of Amazon Why unsupervised machine learning is required to predict and prevent system downtime Why machine learning i...
Nov 29, 2020•46 min•Transcript available on Metacast Chris Curtin has been on a journey over the past twenty plus years to modernize iconic brands like Disney, HP, and Visa. He has been at the forefront of new payment technologies, consumer channels, and business models. We discussed the future of everything with Chris. Listen and learn... Why it will soon be as easy to send money to Botswana as it is to send photos or emoji. How Chris defines "brand". What it was like negotiating Visa's Olympic Games partnership. The best leadershi...
Nov 22, 2020•31 min•Ep 45•Transcript available on Metacast This week, we had a fascinating discussion that unveiled the dirty secret of AI and machine learning: algorithm performance is only as good as data quality... and data pipelines break frequently. Data Scientists spend most of their time wrangling data. Barr Moses , CEO and Founder of Monte Carlo , explains how the problem is getting solved and what that means for the future of technology. Plus, learn… The five pillars of data health How to quantify the impact of data downtime How Barr thinks abo...
Nov 15, 2020•30 min•Ep 44•Transcript available on Metacast This week's special episode of AI and the Future of Work features execs discussing how they use AI to reduce downtime. More important, they share how, as leaders, they're navigating the complicated relationship between humans and machines. Listen and learn from some of the best: Joel Eagle on how McDonald's thinks about managing data at scale to improve the guest experience. Mark Settle , seven-time CIO and best-selling author of Truth from the Valley , on how the shift to cloud-b...
Nov 08, 2020•50 min•Ep 43•Transcript available on Metacast On this week’s episode of AI and the Future of Work, Colin Fletcher shares insights including... What he meant by “AIOps” when he coined the term and what has happened since then. How the most mature organizations adopt DevOps. How AIOps will change in the next three years. The new definition of automation everyone in IT will soon be talking about. ...And of course, the not-so-secret recipe for earth's best fried chicken. People mentioned in this episode: Patrick Debois , Bridget Kromhaut ,...
Oct 31, 2020•37 min•Ep 42•Transcript available on Metacast Welcome to this week's "best of" episode of AI and the Future Work. Today, we’re opening the vault and re-introducing you to Dave Kellogg , serial high-tech CEO, board member, and of course Dead Head discussing SaaS metrics earlier this year. I’m proud to share that the podcast just crossed 100,000 downloads so I’m taking this opportunity to thank you for listening. If you enjoy the show, please rate us wherever you get your podcasts to demonstrate your support for independent med...
Oct 26, 2020•29 min•Ep 40•Transcript available on Metacast Patty Hatter , former CIO, COO, and current SVP Customer Services at Palo Alto Networks, shares advice for women about how to break the glass ceiling in Silicon Valley. Hear how Patty went from engineering grad student to global exec by cultivating an authentic leadership style. Listen and learn: How six months in Europe shaped Patty's career. The advice Patty says served her best when leaving Bell Labs Why Patty says "being a CIO is the best role to have had in the past." Tips fo...
Oct 17, 2020•38 min•Ep 41•Transcript available on Metacast This week's discussion is about the pandemic, AI, and mental health. Deryk Van Brunt is a serial entrepreneur, trained epidemiologist, and Professor at the U.C. Berkeley School of Public Health. CredibleMind uses AI to improve access to mental health resources. What once was relegated to the shadows of healthcare is now mainstream. Anxiety and stress have spiked due to social isolation and the increased burden of elder and childcare. Like all fields being disrupted by AI, the fear of biased...
Oct 10, 2020•31 min•Ep 39•Transcript available on Metacast New format this week: a special panel discussion with Justin Fitzhugh from Snowflake, Liz Holland from Dell, and Luca Blanzuoli from Credit Suisse... Learn insights about the future of AI in IT Operations from the pros: "We couldn't keep the environment available without AI technology.” -Liz from Dell “It’s time to switch paradigms. It’s not ok to have outages with the same root cause twice. We should have no outages.” -Luca from Credit Suisse “AI is like having a PhD on the team trans...
Sep 28, 2020•50 min•Ep 39•Transcript available on Metacast This week's guest deserves credit for helping transform Intuit into an iconic technology brand with a reputation for great company culture and values-driven leadership. We get a unique look into the secrets that have made Cassie and Intuit successful and, more important, what Cassie's doing to define the post-pandemic future of work for self-employed entrepreneurs. Listen and learn... Why Scott Cook, Intuit founder, advised employees to "love the problem not the solution." Ho...
Sep 13, 2020•36 min•Ep 38•Transcript available on Metacast Special guest Gareth Rushgrove , editor of the popular DevOps Weekly newsletter (since its inception ten years ago!) and former product lead at Docker and Puppet, joined the podcast this week for a wide-ranging discussion about the culture of IT operations, security and software development, and the future of application monitoring. Listen and learn: Why Gareth thinks teaching developers to write secure code is a "socio-technical" problem Why the perceived "go fast vs. be secure&q...
Sep 07, 2020•34 min•Ep 37•Transcript available on Metacast Ever wonder what "knocker-uppers" did in Britain when alarm clocks were invented? Curious what scribes did after the printing press? Loom operators after the cotton gin? Throughout history, those on the right side of innovation thrive. In this crossover episode, host Dan Turchin is interviewed by Service Desk Institute Chief Value and Innovation Officer David Wright . Hear how technology is changing customer service... and improving the lives of customer service agents while forcing th...
Aug 30, 2020•31 min•Ep 37•Transcript available on Metacast Greg Poirier understands what it’s like to carry the pager. He started as a systems engineer and has since spent a career developing products that help systems engineers sleep at night. In this episode, Greg explains the past, present, and future of IT operations. He also shares techniques for surviving the quarantine as a geek and an artist. Hear from the master… What is observability and why is it more important during the pandemic? What do great product teams do better than everyone else? Wil...
Aug 22, 2020•27 min•Ep 31•Transcript available on Metacast Brent Knipfer started from humble beginnings having taken an oath of poverty in the Peace Corps. He's now one of the leading authorities in the IT community on the topic of designing AI-first, data-driven strategies. Listen and learn... Why the secret to great AI is having great humans first clean your data How to optimize your CMDB for AI Why service agents that accept recommendations from AI have the lowest MTTR Why Brent's mantra is "leap to the future" How Brent has made ...
Aug 01, 2020•27 min•Ep 30•Transcript available on Metacast Barclay Rae, co-author of the ITIL v4 guides and ITSM consultant, and Sanjeev NC, AI enthusiast and former Product Marketing lead at Freshworks, join host Dan Turchin to discuss where AI is helping organizations and why fears of job elimination are unfounded. Listen and learn... Why "artificial" is a better description of today's AI technology than "intelligent" How AI is helping reduce training time for help desk agents Key metrics you should be using to make sure your ...
Jul 26, 2020•33 min•Ep 29•Transcript available on Metacast Deborah Hanus , Sparrow founder and CEO, joins Dan Turchin to discuss how improving the complicated maternity, paternity, and medical leave process makes life better for employees. Deborah shares her vision for the company, why the problem exists, and what it was like raising two rounds of funding as a solo founder. Listen and learn: What inspired Deborah to start Sparrow Why leave policies are so complicated and how COVID-19 has made the situation worse How leave policies create gender bias and...
Jul 19, 2020•33 min•Ep 29•Transcript available on Metacast Tiernan Ray has published articles in every major tech and business publication over his 25-year career. This week, he joined Dan Turchin on the podcast to discuss what it means to practice responsible journalism at a time when audiences and advertisers are fickle and we're contending with a pandemic, social unrest, political turmoil, and backlash against social media for promoting hate. Listen and learn... Why journalistic integrity matters even as fact-checking departments at organization...
Jul 11, 2020•30 min•Ep 27•Transcript available on Metacast This week, we discuss the future of smart homes with Alex Capecelatro, CEO of Josh.ai. Working from home has made smart home assistants business essential. They save us time researching, play mood-appropriate music, and help us meditate when quarantine life has an off day. Alex and Josh.ai are navigating the new world of work like all of us. But unlike most of us, they’re doing it while being scrutinized for collecting personal data, trying to maintain international supply chains, and competing ...
Jul 02, 2020•32 min•Ep 26•Transcript available on Metacast Kenn So is on the investment team at Shasta Ventures, one of the most respected enterprise software investors in Silicon Valley. He evaluates AI-first companies every day and has a few opinions about what's working and how to get your AI company funded. On this week's episode, Ken shares his perspective on venture capital, AI, and what the best pitches have in common. Listen and learn... How the best SaaS companies are evolving their operating plans in lean times. Why AI explainability...
Jun 25, 2020•27 min•Ep 26•Transcript available on Metacast 
