The whirlwind of change since March 2020 has affected everyone at Nemours. Lets hear how it has changed the professional lives of a physician, a nurse, and a practice manager. Featuring Nemours associates: Chad McRae , MD, Pediatrician, Nemours Primary Care Practice, Windermere, Florida Nancy Szeliga , Senior Practice Manager, Nemours Childrens Primary Care Network, Greater Orlando James Thomas , APRN, Emergency Department Manager, NCH-Delaware Carol Vassar, producer...
Jul 06, 2020•23 min•Ep 42•Transcript available on Metacast Robert Fulghum, the author of Everything I Need to Know I learned in Kindergarten, wrote, "Without realizing it, we fill important places in each others lives. Its that way with the guy at the corner grocery, the mechanic at the local garage, the family doctor, teachers, neighbors, and coworkers. Good people who are always 'there,' who can be relied upon in small, important ways. People who teach us, bless us, encourage us, support us, uplift us in the dailiness of life. We never ...
Jun 29, 2020•18 min•Ep 41•Transcript available on Metacast Most of the time, we conduct one-on-one interviews for the podcast, with the occasional duo, trio, or larger group. So it was no surprise when Tracy Dill and Jordan Guthridge stopped by the mobile podcast studio at the Nemours Childrens Hospital in Orlando in early March 2020. The big surprise came when we learned that their relationship goes well beyond the walls of Nemours. Featuring Nemours associates: Tracy Dill , Executive Assistant to the Chief Medical Officer, NCH-Orlando Jordan Guthridge...
Jun 22, 2020•17 min•Transcript available on Metacast Carol Vassar, Producer
Jun 15, 2020•19 min•Transcript available on Metacast If there is one theme that runs through todays conversations in our pandemic-dominated world today, it is that working in healthcare is exhausting but rewarding. But dont just take my word for it - heres how a few of your fellow associates described how they feel when they leave work at the end of the day Featuring Nemours associates: Shalese Bennett , Certified Child Life Specialist, NCH-Orlando Martin King , RN, Emergency Services Department, NCH-Orlando Michelle Reed , Nutritionist, NCH-Delaw...
Jun 09, 2020•22 min•Ep 38•Transcript available on Metacast Travel back in time to what may seem like eons ago: January 2020. A new year. A new start. A time when terms like social distancing and quarantine were rarely used, and when wearing a mask was exclusively for skiing. Planning for the 2020 Nemours Proms had begun in earnest in Florida and Delaware. The idea that a prom can be a normative experience was front and center for Dietician Michelle Fulmer and hematology/oncology nurse Julie Reegan when they entered the traveling podcast studio in Delawa...
Jun 01, 2020•15 min•Ep 37•Transcript available on Metacast In this episode, were taking a look at the culture at Nemours through the eyes of three different specialties: Child Life, Nursing, and Pediatric Sports Medicine. Featuring: Emily Bradley , Certified Child Life Specialist, NCH-Orlando Susan Soderberg , Nursing Professional Excellence Coordinator/Nurse Educator, NCH-Orlando Sarah Gibson , MD, Pediatric Sports Medicine Orthopedist, NCH-Orlando Carol Vassar, producer...
May 25, 2020•20 min•Ep 36•Transcript available on Metacast Building a strong structure or system of any kind requires a solid foundation. That is equally true for building a structure, or healthcare system like Nemours, where the foundation comes directly from the Dupont family. Featuring Nemours Associates Riva Brown, Dr. Alfred Atanda, and Janet Krossman. SEGMENT 1: Nemours Associate Riva Brown is an interpreter and tour guide at the Nemours Estate and Gardens in Wilmington. She helps us connect the Nemours of yesterday - and the Dupont family - with ...
May 20, 2020•22 min•Ep 35•Transcript available on Metacast Doing the right thing doesn't always mean doing what's most convenient or expeditious. It takes sacrifice, cooperation, and shared accountability. It requires trust between patients and staff, and between associates and leadership. Sometimes it means staying all night to get the job done because others are counting on you! SEGMENT 1: Dr. Lonna Gordon is the associate chief of adolescent medicine for the Nemours Children's Hospital in Orlando. Adolescents can be a tough crowd, but ...
May 18, 2020•23 min•Ep 34•Transcript available on Metacast Holding a baby can be a life-changing experience for both the baby being held as well as the person holding that tiny infant. It is in these simple experiences where the Nemours Associates featured today find solace, healing and purpose. Featuring Nemours Associates Lynda Harriss, Dr. Meg Frizzola and Dr. Gary Josephson. SEGMENT 1: Volunteer Lynda Harriss has been dubbed by no less than the Division Chief for the Pediatric Intensive Care Unit (PICU) at the A.I. Dupont Hospital for Children in Wi...
May 04, 2020•20 min•Ep 33•Transcript available on Metacast The ability to clearly see where you'd like to point your career or simply recognizing your own mother can make all the difference in how a life unfolds. SEGMENT 1: Ped iatric dietician Michelle Reed was in high school when her father became gravely ill, inspiring her to a career in dietetics, yet she had little interest in either clinical work or pedi atrics. That soon changed when she met a cancer patient after taking a part time job at in food services at the AI Dupont Hospital for Child...
Apr 27, 2020•23 min•Ep 32•Transcript available on Metacast When dealing with kids in a clinical setting, much of the best advice boils down to putting yourself in their shoes. Empathy is a great asset to communication with anyone. Our guests today provide examples of how to communicate successfully with kids in the clinic or hospital setting. One fellow associate even goes so far as to share a personal example of less than stellar communications he experienced in his teen years that informs his on-the-job communication style today. SEGMENT 1: Martin Kin...
Apr 20, 2020•21 min•Ep 31•Transcript available on Metacast What is the "Nemours way?" It is a concept that can be difficult to define - but you know it when you experience it. Some of the words associated with the "Nemours way" include kind, open, caring, loving, generous. It's doing the right thing at the right time for the right reason: our patients and their families. The associates highlighted in this podcast try to define the "Nemours way." SEGMENT 1: Dr. Sarah Gibson is an orthopedist specializing in pediatric sp...
Apr 13, 2020•21 min•Transcript available on Metacast There are many moving parts in a quality healthcare system. Some can be measured and used as benchmarks for improve. Hospital re-admittance rates are one well-known example. Yet there is a very human element to healthcare. It is an intangible and nearly unquantifiable part of our work without which cannot be successful, as our guests on this episode can attest. SEGMENT #1: At the A.I.Dupont Hospital for Children in Wilmington, the Public Safety Unit is a tight-knit group. Many have worked togeth...
Apr 06, 2020•23 min•Transcript available on Metacast We begin this episode with a heartfelt and simple thank you to all Nemours associates for being on the front lines of the fight against COVID-19. SEGMENT 1: Music therapist Nicole Kirby from the Nemours Childrens Hospital in Orlando grabbed her ukulele on the way to an impromptu interview so she could offer up a song along with a story about how the human heartbeat can mean so much to parents as they face the illness - or even death - of a child. SEGMENT 2: Telemedicine has taken on a new and mu...
Apr 01, 2020•23 min•Ep 28•Transcript available on Metacast This episode is a re-release, originally available on October 14, 2019 The paths we take to find ourselves at Nemours are as individual as each associate. The school to career path is the most direct - but not everyone follows that formula. The associates in this episode of the Champions for Children podcast arrived at their roles here by taking paths less traveled, including a childhood spent largely in a Bosnian hospital, and a career in opera and the theme park industry. There will be singing...
Mar 23, 2020•22 min•Transcript available on Metacast Gloria Mendez, Shalese Bennett and Dana Smith each represent pieces in the vast and complicated puzzle that is Nemours. While no single piece on its own creates the whole of a patient's Nemours experience, the pieces fitted together provide the full depth and breadth healthcare provided in a manner that is state-of-the-art, caring, and kind. SEGMENT 1: MRI are noisy - a nd noise can only serve to ramp up the nervousness of an already anxious child undergoing a scan. Nemours certif ied child...
Mar 16, 2020•21 min•Transcript available on Metacast SEGMENT 1: Administrative Assistant Monica Hicks works as part of the Department of Anesthesiology team at Nemours Childrens Speciality Care in Jacksonville, Florida. Her po sition, as she points out, is that of clearing the way for clinicians to be able to do the direct clinical work that is vital to our mission. It's teamwork that permeates the work of all, with much of the credit going to department chair, Dr. Carolyn Bannister, who, in Monica's eyes, is a mentor to all. SEGMENT 2: ...
Mar 09, 2020•19 min•Ep 25•Transcript available on Metacast There is good that happens within the walls of each and every office and hospital within Nemours. Our associates are a key to bringing that to our patients - and have been for generations. SEGMENT 1: Long before Julie Rahaim became the Director of Corporate Contracts Administration for the Nemours Enterprise, in Wilmington, she admired the buildings, the grounds and the work being done at the AI Dupont Hospital for Children. She knew what was happening inside here impacts patients and their fami...
Mar 02, 2020•21 min•Transcript available on Metacast Whenever there are kids around, adventure is sure to follow. At Nemours, adventure comes in all shapes and sizes, but always with the goal of providing top-notch health care for kids, even if it means creating a safari adventure to divert their attention from the anxiety they often experience when going to the doctor. SEGMENT 1: P reventing the spread of infection within the hospital is the focus for Meg Gilman, Infection Prevention and Control Manager at the A.I. Dupont Hospital for Children in...
Feb 24, 2020•22 min•Transcript available on Metacast The term "no margin, no mission" comes from Sister Irene Kraus, a 20th century healthcare leader. Sister Irene keenly understood the importance of fiscal responsibility within healthcare. Her ethos was that a fiscally sound healthcare system has the ability to provide not only the standard day-to-day health services, but has additional capacity to support other mission-driven priorities, such as research. For its part, Nemours conducts research in a number of clinical areas: cystic fib...
Feb 17, 2020•20 min•Ep 22•Transcript available on Metacast So much goes into providing quality health care - and a quality health care experience. Passion, communication and holistic integration are just three of the many qualities that go a long way toward keeping Nemours patients - and their families - healthy and happy. Our guests today each exemplify these qualities. SEGMENT 1: Pediatrician Dr. Jonathan Miller manages the primary care practice at the AI Dupont Hospital for Children in Wilmington. He does so with a passion for his patients in mind - ...
Feb 10, 2020•23 min•Ep 21•Transcript available on Metacast Nemours associates who have been with the enterprise for decades possess what is known as "institutional knowledge," that that unique combination of experience, values, and information about crucial trends, projects, and perspectives that define the organization's history. Let's meet three of those long-standing employees, who share the unique gifts and talents that only longevity with a single institution can bring to bear. SEGMENT 1: Respiratory Therapist Tim Cox has been w...
Feb 03, 2020•19 min•Ep 20•Transcript available on Metacast Healthcare today is a heavily data-driven field. It seems as though there is a a metric for just about everything we do as we go about our work. Then there are the "human elements," those small yet incredibly powerful moments between people without which the healthcare experience would be incomplete. This episode brings together three stories of the incredible immeasurable intangible acts that exemplify the important of the human element in healthcare. SEGENT 1: Meena Davis is an admin...
Jan 27, 2020•20 min•Ep 19•Transcript available on Metacast Nemours "Kudos" is rolling out across the entire enterprise! What is it, exactly? Jane Mericle, Chief Nursing and Patient Operations Officerat Nemours Children's Health System teams up with Peter Adebi, who serves as Chief Human Resources Officer, to explain everything you need to know to take part in this new employee recognition platform!
Jan 20, 2020•19 min•Ep 18•Transcript available on Metacast Stories from the associates of the Nemours Children's Health System, including a team of over 100 who helped one family's deepest desire become a reality; a colleague who found a home at Nemours simply be responding to a job posting; and a Jacksonville-based team that works to resolve payor disputes while always remembering there are real people - real children - behind those bills! SEGMENT 1: Dr. Jay Deshpande is an anesthesiologist by training, and serves as the Chief For Quality and...
Jan 13, 2020•21 min•Ep 17•Transcript available on Metacast Across the Nemours enterprise, associates seize myriad opportunities to forge career paths that are in alignment with the value of helping others. Whether it's the doctor who finds satisfaction in alleviating pain in children, a patient care representative who has first-hand knowledge of what it's like to face cancer First, lets meet Jessica Lopez. For more than 3 years shes been a patient service representative in the ambulatory care center at the AI Dupont Hospital for Children in Wi...
Jan 06, 2020•19 min•Transcript available on Metacast "Music gives a soul to the universe, wings to the mind, flight to the imagination and life to everything. Plato Music has a profound and positive effect on humans. We explore the magical powers of music with a song from a Nemours associate, and the story of a little girl's first dance upon hearing music for the very first time SEGMENT 1: Joelle Dellorbe-Just, administrative coordinator for volunteer services at the Nemours Childrens Hospital in Orlando not only creates beautiful music ...
Dec 30, 2019•17 min•Transcript available on Metacast Across the Nemours enterprise each day, associates work diligently to keep stress and anxiety at a minimum for parents and kids. The Nemours associates featured in "Merriment and Mirth" have different methods they employ to keep stress and anxiety at bay: for one, it's working with insurance companies so parents don't have to; for another, it making a concerted effort to learn a little something about each child that crosses her path; for a third, it's simply by being a ...
Dec 23, 2019•20 min•Ep 14•Transcript available on Metacast Teamwork is essential in healthcare. No single person can be an expert in every aspect of the field. Todays episode demonstrates the importance of teams working together for consistency and balance in the unpredictable world of emergency medicine, the need for empathy across teams working directly with patients and families, and about developing the talents and skills of Nemours associates so they can better serve the teams with whom they work and, ultimately the patients whom we serve. SEGMENT ...
Dec 16, 2019•19 min•Ep 13•Transcript available on Metacast 
