Most organizational strategies fail during implementation. It doesn’t have to be this way—if you define the right strategy, get input on it from key stakeholders, and keep everyone committed to the implementation plan.
We can’t earn an “A+” on all dimensions of our lives, all at once and all the time. Instead, we need to try for a decent average—by prioritizing our responsibilities.
How to develop your career? Build a foundation of expertise. Identify the meaning your work has for yourself and others. And have the courage to communicate that meaning to others.
To stand out, your organization must deliver unique forms of value to customers, enabled by clear processes and policies. A crisis can reveal how well your processes and policies are working.
Extreme situations—such as impending bankruptcy or a radically changing industry—call for uncommon measures Sometimes, you need to hire an extreme leader—an unlikely outlier who can turn things around.
Someone who has a great strength in one area may have shortcomings in others. To capitalize on your employees’ unique strengths, master the art of looking beyond their shortcomings.
Is the strategy you’ve defined for your team or organization so complex that people can’t understand it? If so, here’s how to simplify it so people understand it, remember it, and translate it into effective action.
Prices speak volumes about your organization to customers—and can erode or build their loyalty. Here’s how to set prices in ways that tell customers you see them as people, not wallets.
Multinational companies can be successful expanding into emerging markets—but they need to structure their business models right. Keep costs down to build a sustainable business.
If you break for coffee every time your team experiences a conflict, your team could miss out on the benefits that conflict creates. Here’s how to get comfortable with team disagreements, so you can capitalize on them.
Businesses that are good corporate citizens also tend to succeed financially.
How to foster a sense of connectedness, trust, and empathy with others? Act in ways showing that you feel connected, trusting, and empathetic toward them.
The ingredients for a successful negotiation? Trust, a willingness to compromise, and open communication.
Creating a startup? Make the right choices about who will cofound the venture with you, what roles each of you will play, and how you'll share equity and other rewards.
The secret to living a purpose-driven life? Commit to following your moral code 100 percent of the time—even when you face extenuating circumstances.
Listen to non-experts—they offer different perspectives that just might solve the problem at hand.
Want to develop a great customer service model? Try managing your customers the way you'd manage employees: Teach them how they should behave.
Tasked with innovating new products, services, or businesses at work? If so, you’ll need a new mindset to succeed. Four steps can help you think like an innovator.
To lead effectively, identify your development goals. Conduct an informal 360-degree evaluation with coworkers and ask them four simple questions.
This new tool helps you measure body language and communication patterns—so you can predict your team's effectiveness.
Harness the Web's knowledge-generating power to boost collaboration and tackle your toughest business problems.
If an ad is engaging and viewers think they'll gain social capital by sharing it, they will. That's how ads go viral.
Answers from Hank Paulson, former U.S. Treasury secretary, and other corporate and government leaders.
Ask the right questions, and you'll find the human issue behind every seemingly technical problem.
The key to producing the results that matter most to your organization? An engaged workforce.
Mobile apps can supercharge productivity. Encourage employees to embrace this technology by creating a community around apps.
Develop automatic daily routines to supercharge your efficiency.
In the past, capitalism has relied on competition to produce value for society. But it’s innovation that produces the best results.
Expatriate managers working in China can prepare for the cultural transition by using five strategies.
