In co-design those impacted by the proposed design are actively involved as partners in the design process. Co-design is being used in government, community and health sectors to extend traditional consultation methods and increase program reach and impact. Co-design approaches are also being used by corporates to engage internal stakeholders and customers, identify new service opportunities and improve existing ones. But what is it, why do it and how?
Sep 16, 2013•44 min
…getting 100% participant compliance and delivering meaningful results. On a recent project we undertook a cultural probe as part of our research activities. It turned out to be very successful in that every participant turned in a completed diary and camera full of photographs but most importantly, because of the way we structured the participant activities, we were able to take the data collected and formulate very meaningful results that drove our design decisions. We’ll explain how we achiev...
Sep 15, 2013•24 min
Jaro is a “Gamified Crowd Funding Platform” that launched in April this year. Users of Jaro pay to play in the knockout tournament for a cash prize that is split between charitable causes and one lucky winner. Chris will take you through the Journey from the first patent lodgement in 2008 through Jaro’s launch in 2013 and beyond: How they got started, how they got stuck and how they learned from failing fast and failing hard. They’ll wrap up with lessons learned after launch.
Sep 15, 2013•33 min
The difference between a good product and a great one are its details: the microinteractions that make up the small moments inside and around features. How do you turn the ringer off on your phone? How do you know you have a new email message? How can you change a setting? All these little moments—which are typically not on any feature list and often ignored—can change a product from one that is tolerated to one that’s beloved. This talk provides a new way of thinking about designing digital pro...
Sep 10, 2013•52 min
Just as the medical profession knows what needs to be true in and around a person to have a healthy body, what if businesses and designers had a way of thinking about what makes up a ‘healthy’ service experience? I will explore the beginnings of such a model.
Sep 09, 2013•9 min
If you’re new to mobile usability testing, fear not. It is not as hard as you might think but there are some key differences to testing a traditional website in a lab that you need to be aware of. This talk will outline 10 things about mobile testing tools, technologies and methods that I’ve learned from testing mobile sites and apps over the last year.
Jul 05, 2013•21 min
This presentation will describe some of the current challenges in retailing – showrooming, comparative shopping, intelligent agents – and describe how to provide value and gain customer loyalty.
Jul 05, 2013•11 min
As the number of types of device grows, each with their own interaction model, designing and developing becomes more complex. How can you deliver a consistent interaction design across devices? With mobile design patterns.
Jul 05, 2013•50 min
Smartphone penetration is growing exponentially in New Zealand and the banks are leading the charge at the ‘enterprise end’ of mobile design. I will present a thorough assessment of New Zealand mobile banking offerings against a clear framework of user experience and interaction design principles.
Jul 05, 2013•48 min
So everyone’s got smartphones these day yes? But not everyone who has a smartphone can see, hear, move or handle cognitive loads without impairment. So how can we include everyone in our mobile design? This talk shares some top tips on how to create an inclusive mobile design and reveals some things you may not know people with disabilities can definitely do on a mobile device.
Jul 05, 2013•16 min
Voice controlled interfaces and natural language processing are becoming normal. Major mobile platforms now have voice integrated into the operating system, and Google has been engineering its voice search experience in leaps and bounds recently. Voice interactions will transform how we interact with computers and – just like the touch interfaces that came before them – mobile devices are driving the change.
Jul 05, 2013•39 min
Mobility has exploded in the consumer space, and this has forced companies to respond, delivering mobile apps, or responsive web designed website. Hidden within organisations, an equally large sea change is occurring. Bring your own device (BYOD) policies are being forced on IT by staff whose personal phones and tablets are better than corporately provided devices. This session shows screenshots and examples from the innovators around the globe, and provides a framework for planning enterprise m...
Jul 05, 2013•46 min
The precursor to designing successful tablet applications is to gain a thorough understanding of how people use those devices today. This talk will detail my original research in this domain as well as review other user and market research to highlight when, where, why, and how people interact with content on tablets. Insights are drawn from various research using surveys, diary studies, interviews, and observations. The talk will also discuss trends that are starting to emerge, challenges, as w...
Jul 05, 2013•44 min
The proliferation of mobile device form factors has prompted a re-evaluation of how to best support mobile device users. Responsive Web Design is a promising technique for cost effectively responding to this challenge. However, to date most discussion has revolved around content-driven websites. But how might this approach apply to web applications? How does it compare to other approaches, such as device-specific workflows? In this talk Saasu’s Chief Design Officer, Grant Young, will explore the...
Jul 05, 2013•50 min
This presentation will explore the navigation challenge for large sites being used on small screens. It will go back to first principles and look at the purpose of various navigation types then explore ways of achieving the same goal via a small space.
Jul 05, 2013•13 min
Over the past 10 months we have conducted over 78 user interviews and test sessions, resulting in around 60 hours of footage from our mobile ‘sled’ and wireless testing setup in the Boomworks lab. We’d like to share some of the insights we have gleaned from these sessions, punctuated by actual video and commentary from users as they interact with mobile and tablet interfaces.
Jul 05, 2013•25 min
I love Axure RP as a prototyping tool – it’s in fact one of my favourite software (jeez that sounds geeky). But I want to talk to you about why it can be dangerous (it sounds harsh, but yes – dangerous) to use a prototyping tool such as Axure.
Jul 05, 2013•6 min
100 years ago ships in England were being sunk for money. Hundreds of people were dying. Enter Samuel Plimsoll; champion of the common man. His mark, a painted circle with a line through it, persists on ships today. Showing that idea driven solutions, that solve problems, outlast technologically driven ones.
Mar 27, 2013•8 min
UX work can be hard enough when you have to educate external stakeholders about its value within a truncated timeframe and the constant drumbeat of innovation faster now. But what if your challenge lies within your organisation? How do you develop, much less maximise, the UX capacity of interested supporters, while also engaging those who don’t see UX as their responsibility (or worse, see it as frivolous)? The key is to use tried and proven community organising strategies to develop an internal...
Mar 27, 2013•22 min
Current UX approaches are based on problem finding and solving. The focus on dysfunctions contributes to sapped morale, political games and decision paralysis in multidisciplinary teams. Positive Design is an alternative strength-based method which promotes positive change and innovation through human-centric cooperation and collaboration across organisational boundaries.
Mar 27, 2013•15 min
Soft skills are the interpersonal, communication and behavioral skills that can make or break a UX practitioner. Sure you can prototype and card sort, but how are you at selling ideas, negotiation and constructive criticism? This talk explores what soft skills are most useful, and hardest to master, for UXers.
Mar 27, 2013•11 min
Do you “do innovation”? Is it critical to your success? How do you turn ideas into tangible, profitable projects? I want to introduce a method we use at Vivant that was effective and efficient (and minimises meeting time). The result: an energised team, solid project proposal, and traction with the clients.
Mar 27, 2013•10 min
“I am for richness of meaning rather than clarity of meaning,” wrote Robert Venturi, father of postmodern architecture. We contemporary experience architects are devoted to the very modernist objective of intuitively satisfying user needs. Nevertheless, I’ll suggest that becoming a bit more postmodern might just be a good thing.
Mar 27, 2013•14 min
Designers use many different techniques and methods, but they are all eventually performed. Whether it’s a workshop, pitch, interview or even a report, we take on a role and play it. Design is a performance, and I want to talk about different approaches to performing design.
Mar 27, 2013•22 min
Get a glimpse inside 10 leading-edge intranets from organisations around the world. This fast paced session will share examples from a number of different industries including award winning sites from the Intranet Innovation Awards. Be able to take away award winning ideas and apply them in your organisation.
Mar 27, 2013•11 min
You’ve done the research and designed a fantastic user experience, but it wont go ahead until the client commits! I’ll share some techniques to help you connect your clients deeply with their users to advocate for your user centred designs, recommendations and innovative ideas.
Mar 27, 2013•11 min
Unique experiences across channels, that are bespoke to a user’s needs, goals and motivations in context, and fulfilling these with minimum user input, are the Holy Grail’s of UX. In this talk, we will explore technologies that help understand users and create engaging experiences through intelligent profiling and learned data.
Mar 27, 2013•11 min
Following the trend of ‘Shit [insert possessive pronoun here] say,’ the UX team at Boomworks have put together a short presentation of actual user & client quotes, which will be interlaced with what we would have liked to say in response.
Mar 27, 2013•4 min
If you’re a designer new to UX, it might seem depressing to hear you won’t automatically succeed just on your awesome design skills. However, this can be a good thing. Here’s five things I’ve learned about making successful projects and happy clients – none of them to do with good design.
Mar 27, 2013•9 min
Air travel has been quietly transforming over the last few years. Technology is influencing all aspects of the experience, from the materials used in aircraft, dynamic cabin lighting, through to how we plan travel, check in, spend our time onboard and remain connected throughout the entire experience. During this session we’ll share innovations affecting the future of airtravel and the UX challenges in designing them informed by practical examples from designing solutions for Qantas, Emirates an...
Mar 27, 2013•20 min
