Steve Wunker worked closely with Harvard Business School professor Clayton Christensen, who first popularized the concept of "jobs to be done." After serving for over five years as a Senior Partner at Innosight, the consulting firm founded by Christensen, in 2009 Steve started his own firm, New Markets Advisors. In 2017, Steve co-authored the book Jobs to be Done: A Roadmap for Customer-Centered Innovation. In this episode, Steve provides an overview of the Jobs to be Done approach. For more inf...
Jul 07, 2020•37 min
Sree Sreenivasan has been the Chief Digital Officer at Columbia University, New York City, and the Metropolitan Museum of Art. He is considered one of the most influential people in social media. We cover many topics in this episode, including the work of Sree's firm Digimentors, which produces world-class virtual events. https://digimentors.group/ Sree mentions the course he developed for Muck Rack on Fundamentals of Social Media. Check it out here: https://academy.muckrack.com/ During the COVI...
Jul 06, 2020•47 min
The Declaration of Independence Read by: Amada Soto Alejandra Bachman Sarah Sonnenfeld Naomi Soto Rosina Samadani Stacy Gilstrap Roopa Unnikrishnan Aparna Mukherjee Veronica Bachman Alejandra Campos Nancy Bachman Leah Burnett Esther Kim Surbhee Grover Julie Gupta Julie Mallozzi Maya Dijkstra Katherine Mechner Marissa Cherian Nayla Bahri Soyini Coke Lilly Minkove Evie Hantzopoulos Susie Chang DeVelde Sonia Dijkstra Kazuki Kozuru-Salifoska Rebecca Tushnet Susmita Pati Tere Riera-Carrion B.B. Banfu...
Jul 04, 2020•10 min
Kwame Christian, the Founder and Director of the American Negotiation Institute, is an expert in mediation and conflict resolution, serving a range of corporate and government clients. Links: American Negotiation Institute: https://americannegotiationinstitute.com/ Kwame is the author of Nobody Will Play With Me: Using Compassionate Curiosity to Find Confidence in Conflict https://www.amazon.com/Nobody-Will-Play-Compassionate-Confidence/dp/0578414368/ref=sr_1_1?dchild=1&keywords=nobody+will+...
Jun 30, 2020•44 min
Cyrus Massoumi is one of the three founders of ZocDoc, an online medical care appointment booking service that has raised over $280 million in funding and currently has roughly 600 employees. Cyrus has stepped down from his role as CEO of ZocDoc. In this episode, he shares the three pillars of his current activities: 1) Philanthropy 2) His efforts to solve the problem of "lost," manifested in a new company he founded, Shadow, which has an app that helps reunite lost dogs with their owners: https...
Jun 29, 2020•41 min
David Nguyen is the Founder of My Consulting Offer, a firm that helps experienced professionals and students get job offers from the top management consulting firms. In this episode, David shares his firm's process, and what explains how his firm manages to help 85% of its clients get an offer from a top firm. To learn more, visit: https://www.myconsultingoffer.org/
Jun 28, 2020•42 min
Nick Kane is a Managing Partner at Janek Performance Group, which provides sales training, coaching, and consulting. Learn more about Janek Performance Group at: https://www.janek.com/
Jun 27, 2020•37 min
Srikumar Rao developed the groundbreaking course "Creativity and Personal Mastery" at Columbia Business School, which I had the good fortune to take in 2003. It is the only business school course in the world with its own active alumni association - including annual retreats for CPM alums. Srikumar has taught this course at other top business schools and delivered a program based on the course to many corporate clients. He is running an online program that is currently taking applications: https...
Jun 26, 2020•1 hr
Jim Peters is the Chief Operating Officer at Rite Aid, which is number 150 on the Fortune 500, with $21.7 billion in revenue in 2019. For the three years prior to joining Rite Aid, Jim ran his own boutique consulting firm serving healthcare and life sciences companies. In this episode, Jim discusses the steps Rite Aid has taken during the coronavirus epidemic to keep its employees and customers safe. Jim also covers the innovation initiatives Rite Aid has underway, including steps to help pharma...
Jun 24, 2020•43 min
Umbrex member and McKinsey alum Tim DeRoche is an independent management consultant, a screenwriter, an award-winning novelist and a non-fiction writer. In Episode 66 of Unleashed, Tim discussed his novel Huck and Miguel, a re-imaging of the story of Huck Finn, set in modern-day Los Angeles. In today's episode, Tim discusses his latest (non-fiction) book, A Fine Line: How most American kids are kept out of the best public schools. Learn more about Tim: https://timderoche.com/a-fine-line/...
Jun 23, 2020•52 min
Michael Niczyporuk, currently SVP of Global Product Strategy at Visa, has been the Chief Strategy Officer at USAA, the Global Head of Strategy at Citi FinTech and Digital Payments, and the Head of Strategy for Digital at Capital One. In this episode, Michael draws on his broad experience across digital financial services to discuss innovation in the payments industry.
Jun 22, 2020•45 min
Alan Iny is the Global Lead for Creativity and Scenarios at Boston Consulting Group, and the co-author of Thinking in New Boxes: A New Paradigm for Business Creativity. In this episode, Alan shares practical tips to unleash creativity in your business. Follow Alan on Twitter: @Alan_Iny Alan's bio at BCG: https://www.bcg.com/en-us/about/people/experts/alan-iny.aspx Check out Alan's book: https://www.amazon.com/Thinking-New-Boxes-Paradigm-Creativity/dp/0812992954/ref=sr_1_1?crid=3TUCBZAF10VEY&...
Jun 21, 2020•50 min
Jamie Head is the Chief Digital and Technology Officer at Ocean Spray Cranberries, which is an agricultural cooperative with over 700 member growers. The cooperative accounts for over 70% of North American cranberry production. In this episode, Jamie discusses innovations that are underway at this leading global producer. To learn more about Ocean Spray (and find plenty of recipes), visit: https://www.oceanspray.com/
Jun 20, 2020•27 min
McKinsey alum Eli Diament is the Founder and Director of Azurite Consulting, which specializes in conducting B2B surveys that require high volumes of niche B2B buyers, decision makers, and product users. In this episode, Eli discusses the principles behind constructing a B2B survey that will yield useful insights, and some of the issues to be mindful of when engaging a survey firm. Learn more about Azurite Consulting at: https://www.azuriteconsulting.com/...
Jun 19, 2020•37 min
Matt McDonald, a Partner at Hamilton Place Strategies, was recently named one of 38 "Power Players in Consulting" by Business Insider. In this episode, Matt explains how public affairs consulting firms operate. Learn more about Hamilton Place Strategies at: https://www.hamiltonplacestrategies.com/about/
Jun 18, 2020•56 min
Dan Goldman is the Global Head of Strategy at The North Face. In this episode, he provides his perspective on leading a strategy team during the pandemic. https://www.thenorthface.com/
Jun 17, 2020•37 min
Ken Cloke is a leading global expert on conflict resolution and the author of over a dozen books. In this episode, Ken shares the principles of conflict resolution, and how he became a pioneer in the field. Learn more about Ken on his website: https://www.kencloke.com/about
Jun 16, 2020•32 min
Brian Ahearn has been certified by Robert Cialdini to teach his influence methodology. Through keynote speeches, coaching, and training sessions, Brian helps professionals understand the full set of influence tools. If you have a premium LinkedIn account, check out his LinkedIn Learning courses: Persuasive Selling, Persuasive Coaching and Persuading Different Personality Styles Learn more about Brian's work at his firm's website: https://www.influencepeople.biz/...
Jun 15, 2020•36 min
Paul Cuatrecasas is the Founder and CEO of Aquaa Partners, a London-based, FCA regulated boutique M&A and strategic advisory firm that advises established companies on managing transformation to create exponentially increasing market value, revenue and profits. Paul is also the author of Go Tech, or Go Extinct: How Acquiring Tech Disruptors Is the Key to Survival and Growth for Established Companies. In this episode, Paul shares his firm's approach to tech industry acquisitions. Learn more a...
Jun 14, 2020•46 min
Dhiraj Nayar, CFO of Boston Globe media, provides a perspective on the media business during the coronavirus pandemic. Dhiraj discusses how the company has worked to keep its reporters and other employees safe as well as initiatives to help the communities it serves. Please do subscribe: https://www.bostonglobe.com/
Jun 09, 2020•37 min
McKinsey alum Indranil Ghosh is the CEO of Tiger Hill Capital, a business-building and advisory company comitting its energy, network and capital to commercial enterprises with the potential to deliver transformative solutions for global economic and social challenges. In this episode we discuss Indranil's recently published book, Powering Prosperity: A Citizen's Guide to Shaping the 21st Century. Links: Tiger Hill Capital: https://www.tigerhillcapital.com/ Indranil on Twitter: https://twitter.c...
Jun 03, 2020•34 min
Robbie Kellman Baxter is the author of The Membership Economy: Find Your Superusers, Master the Forever Transaction & Build Recurring Revenue, a book that has been named a top 10 marketing book of all time by BookAuthority. Robbie discussed that book on Episode 6 of this show. In today's episode, Robbie discusses her latest book, The Forever Transaction: How to Build a Subscription Model So Compelling, Your Customers Will Never Want to Leave. To learn more about her work, visit: https://robb...
Jun 02, 2020•37 min
David A. Fields is back on the show, this time to help me answer a question from listener Caroline Taich, who asked for best practices on what steps to take at the end of a long project to: 1) hand over deliverables 2) ask for recommendations and referrals 3) stay in touch with key individuals you've developed relationships with over the course of the project We cover all three topics, and I found particularly helpful David's approach to asking for a recommendation. I recommend that every consul...
Jun 01, 2020•31 min
McKinsey alum Venkat Nagaswamy is the Group VP of Marketing at 8x8, a leading Software-as-a-Service provider of voice, video, chat, contact center and enterprise-class API solutions. In today's episode, Venkat discusses how contact centers have kept functioning during the pandemic by rapidly shifting from on premises operations to working remotely. He shares one example in which 8x8 got a call from a call center on Saturday morning and had the client ready to work remotely by Monday. To learn mo...
May 31, 2020•51 min
Roger Samways is the VP of Cargo Sales at American Airlines. In this episode, Roger first provides a brief overview of the air cargo industry, then we discuss the impact of the coronavirus, including how American Airlines has been adapting. Learn more about American Airlines Cargo at: https://www.aacargo.com/index.html
May 11, 2020•34 min
Kazuki Kozuru-salifoska is a fashion professional, a skilled creative designer as well as tech designer. Together with Doni Jantzen, she founded KEDIC Fashion Workshop. One of the services they offer is helping fashion brands get into the plus-size market. I was shocked to hear that the 'standard' clothing sizes manufactured by many brands don't fit 70% of women consumers in the U.S. KEDIC Fashion Workshop helps brands with the technical aspects of translating designs to create a plus-size colle...
May 10, 2020•31 min
Keith Stoeckeler is a VP/Group Director at MKTG, where a significant portion of his time is spent working with brands to establish and manage sponsorships of sports and other entertainment events. In this episode, Keith discusses how sports sponsorships work and the impact of the coronavirus. Follow Keith on Twitter: https://twitter.com/keiths For more on MKTG, visit: http://mktg.com/ For more on Keith visit: http://keithstoeckeler.com/...
May 10, 2020•25 min
Mark Goulston is a psychiatrist, consultant, and the author of seven books, including Just Listen and Talking to Crazy. In this episode Mark shares tips on learning to listen including some of the lessons he taught to FBI hostage negotiators. Ways to learn more about Mark's work: Website: http://markgoulston.com Non-profit: http://wmyst.org Instagram: https://www.instagram.com/wmystglobal/ twitter: https://twitter.com/MarkGoulston linkedIn: https://www.linkedin.com/in/markgoulston Amazon Book Pa...
May 09, 2020•54 min
Austin Publicover is a food safety expert and the Founder of Bulletproof! Food Safety, a consulting firm that works with many of the top restaurants in New York City. In this episode, Austin discusses the services his firm provides restaurants and food manufacturers, particularly: - preparation for NYC Health Department inspections - help with obtaining and maintaining all the necessary permits. We then discuss food safety in the age of the coronavirus. Learn more about Austin's firm at: http://...
May 08, 2020•49 min
Liz Dunn is a noted retail expert who regularly appears on CNBC to discuss the industry. In this episode, Liz shares a perspective on how the coronavirus pandemic is affecting the retail industry. We cover multiple segments including grocery, home furnishings, home improvement,and apparel. Follow Liz on Twitter: @Lizabeth_Dunn On LinkedIn: https://www.linkedin.com/in/lizabeth-dunn-6677034/ Her company: https://pro4ma.com/...
May 07, 2020•53 min
