On this episode, Kate and Rachel sit down with Steve Palmer, the Founder of Indigo Road Hospitality Group, which has a portfolio of over 30 restaurants and independent hotels, and the co-founder of Ben’s Friends, a non-profit organization offering support to hospitality industry workers struggling with substance abuse. Throughout the conversation, we discuss Steve's career in the industry that coincides with his sobriety journey, building an employee-first culture at Indigo Road Hospitality Grou...
Oct 11, 2024•37 min
On this episode, Kate and Rachel sit down with Neal Bergstrom and Hayden Holm, the business partners behind Rocket Venue, a boot camp service that helps wedding venues get a hold of their sales, operations, and marketing strategies in order to run a successful wedding business. Throughout the episode, we discuss what exactly goes into the "secret sauce" model that venues can follow to run a successful event program, common mistakes event venues make, the importance of tracking and understanding ...
Aug 09, 2024•53 min
On this episode, Kate and Rachel sat down with Ashley Stanford, the Vice President and Co-Founder of Ice Cream Social, which was once just a feature inside the product Ticket Socket, and now is its own standalone product that helps gamify ticket sales for events. Whether you are promoting ticket sales for a conference, an experience, or a music event, a digital strategy should be put into place to help increase ticket sales activity. Throughout this episode, we discuss what goes into building a ...
Jul 19, 2024•41 min
On this episode, Kate and Rachel sit down with Cassie LaMere, Founder and Creative Director of the luxury event planning company Cassie LaMere Events, based out of Austin, Texas. Through her company, Cassie plans and executes social and corporate events, bringing event dreams to life with creative activations and experiences. Cassie has especially great experience creating lifestyle events, like influencer dinners and experiences, for her brand clients. Through the episode, we discuss the power ...
Mar 22, 2024•1 hr 15 min
On this episode, Kate and Rachel discuss how hospitality businesses and industry professionals can level up various areas of their business in 2024. They discuss tips and strategies for revamping operations, events, marketing, and personal development. Take a listen and bring some new energy, initiatives, and revenue into 2024! Other resources: - New industry content posted on our blog daily at tripleseat.com/blog - Follow us on social IG, LI, TikTok, and FB @ Tripleseat - Send us an email and t...
Jan 12, 2024•31 min
On this episode, Rachel and Kate discuss what is trending for the 2023 holiday events season when it comes to cocktails, recipes, decor, and event activations. Looking to bring a new cocktail to your menu of specials? Pitch a new theme to a client? Add a last-minute event experience from a third-party partner? This episode is for you! The holiday season is underway, but with parties going into January, there is still plenty of time for final touches and additions. The duo also discusses ideas an...
Dec 08, 2023•40 min
On this episode, Rachel and Kate sit down with special guest, Laurence Brown, Senior Insight Manager at KAM Research & Insights in London. KAM conducts research within the hospitality and food service sectors in order to provide valuable and actionable insight solutions to their clients. Tripleseat and KAM recently partnered on a research study, asking venues about how they manage the event and private dining book process for the festive season. Listen to the episode to hear about how venues...
Nov 10, 2023•34 min
On this episode, Kate and Rachel sit down with Laurence Stevenson, Head of Sales at Sixes Social Cricket, which is a UK-based competitive socialising brand that offers a high-energy game of cricket alongside food and drinks for the ultimate activity-based experience. Commonly known as eatertainment in the States, competitive socialising combines activity with top-notch food and beverage, to create a unique hospitality experience under one roof. Competitive socialising has skyrocketed to success ...
Jul 28, 2023•47 min
On this episode, Kate and Rachel are joined by two lovely guests: Valerie Francois and Paige Pasley, the two co-founders of The Social Butterflies. The Social Butterflies is a Boston-based full-service event company, working from conception to execution on their events within the social, wedding, and corporate event spaces. During the episode, we talk about the Social Butterflies' creative process, what clients are looking for in their events, advice for starting your own business, and much more...
Jul 15, 2023•48 min
On this episode, Kate and Rachel are joined by Latasha James, Founder & Creative Director of James + Park, a social-first video marketing firm serving clients throughout the globe. Latasha is a marketing strategist, digital content creator, and coach with years of experience creating successful video marketing strategies. Looking to grow your hospitality business' social media presence using video? Latasha gives insight into what social media platforms to focus on first, how to plan out vide...
Jun 16, 2023•49 min
On this episode, Kate and Rachel are joined by Joey Goone, President of Utopia Experience, for a thought-provoking events industry discussion. Utopia Experience is an event and video production company that helps both for and nonprofit organizations produce better and more meaningful experiences. In the episode, Joey gives insights into a variety of topics, including finding the intention behind event experiences, using videos within events, creating a genuine sense of community at events, facil...
Jun 02, 2023•55 min
In this episode, Rachel and Kate talk about how restaurants can bring in revenue for Valentine's Day and Super Bowl weekend. The ladies talk about small changes you can make to your current restaurant offerings for a Valentine's Day crowd, examples of Tripleseat customer Valentine's promotions, and where to promote. When it comes to Super Bowl packages, the ladies offer fun ways that you can tap into the camaraderie surrounding Super Bowl Sunday to host contests, bar packages, and more. Take adv...
Feb 03, 2023•33 min
Happy 2023! In this episode, Kate and Rachel bring it back to the basics with some industry best practices to start the new year off strong. In this episode, you will hear 23 hospitality best practices to kick off 2023, broken into the following categories: restaurant sales best practices, event sales best practices, Tripleseat best practices, hospitality marketing best practices, and a few miscellaneous industry best practices. Let's make 2023 the best year yet!
Jan 06, 2023•57 min
On this holiday episode, Kate and Rachel talk about how the hospitality industry can continue to show its festiveness throughout the holiday season and beyond. The ladies talk holiday cocktail recipes you can batch for events or offer one-off at your bar. They discuss festive restaurant experiences done right through decor, creative offerings, and merchandise sales that will last throughout the winter season. The ladies give gift ideas for the hospitality-loving people in your life. Finally, the...
Dec 16, 2022•47 min
On this episode, Kate and I sit down with Carly Stein and Emma Mueller of Snake Oil Cocktail Company’s latest drink concept: Cocktail Graffiti. Cocktail Graffiti is a custom edible drink topper that can be designed with a company logo for a product launch, couple photos for a wedding, slogans for an event, and everything in between. The toppers are then served on the cocktail or mocktail beverages at the event. Learn all about how Cocktail Graffiti came to be, how to bring Cocktail Graffiti to y...
Nov 25, 2022•38 min
On this episode, Kate and Rachel get into a lot of different relevant topics in the hospitality and events industry for this time of the year. Starting off with the concept of service charges, especially with the current economy, the ladies talk about how restaurant service charges are often used for a variety of different things. Then, they cover give-back initiatives that companies could bring into their internal corporate events, offerings for Thanksgiving at certain NYC restaurants, and holi...
Nov 04, 2022•37 min
On this episode, Kate and Rachel talk about vendors that event planners should be partnering with for future events. After recently attending the Event Planner Expo in New York City, the ladies are inspired by the latest trending vendors on the the event scene. From edible drink toppers for custom cocktails to latte trucks, cotton candy in the shape of animals, unique "disposable cameras", and painting experiences, there are so many cool vendors that can add an extra element of flare to your nex...
Oct 21, 2022•30 min
In this episode, Kate and Rachel talk fall 2022 hospitality and event industry trends. How can your restaurant or venue get in on these trends? From fall martini recipes to football Sunday offerings, and fall wedding trends, let's talk all the fall things! What are you seeing and loving this fall? Send us a message at 2chicks3seats@tripleseat.com . Gifting links: https://www.tasteofhome.com/collection/fall-gift-basket-ideas/...
Sep 09, 2022•43 min
On this episode, Kate and Rachel sit down with digital marketing expert, Rich Brooks. Rich is the president of Flyte New Media, a full-service digital marketing agency in Portland, Maine. Rich is a podcaster and has a show called The Agents of Change Podcast. On today's episode, Rich shares his marketing wisdom for the hospitality industry, specifically discussing creating a marketing strategy, social media, branding, SEO, and more....
Aug 26, 2022•34 min
On this week's episode, Kate and Rachel are here to talk about some interesting news headlines in the hospitality industry that really made them think. Share your thoughts on the conversation by sending an email to 2chicks3seats@tripleseat.com . Eater article: Is The Minimalistic Restaurant Menu Over? https://www.eater.com/23269370/restaurant-menu-trends-minimalist-descriptions-are-over BizBash article: Lights, Camera, Action: 7 Streaming Service Activations You Might’ve Missed https://www.bizba...
Jul 29, 2022•43 min
On this episode, Kate and Rachel chat with Jonathan Morse, Tripleseat's Founder & CEO, about the current state of the hospitality and events industry. Specifically, they cover topics like event trend data, the current economy's impact on the hospitality industry, hot takes on events in the Metaverse, generating extra revenue through catering, and what Tripleseat customers can expect next from the product. Tripleseat customer or not, this is an insightful episode for anyone in the hospitality...
Jul 15, 2022•54 min
On this episode, Kate and Rachel dive into summer 2022 trends involving cocktail trends, cooking trends, and summer event trends. Summer is here in full swing, so consider trying some of these trends in your restaurant or in your own kitchen this summer. Mentioned links: HBH Tomato, Peach, Burrata Salad: https://www.halfbakedharvest.com/tomato-peach-and-burrata-salad/ HBH Blackberry Lavender Naked Cake: https://www.halfbakedharvest.com/blackberry-lavender-naked-cake/ Tripleseat's 2022 Events Out...
Jul 08, 2022•42 min
In this episode, Rachel and Kate talk about what restaurants, hotels, and unique venues should be posting on social media in 2022. Specifically, they cover the importance and method behind short-form videos like TikTok and IG Reels; strategies on how to increase engagement on Instagram; and tips for creating paid social ads. All of these tips will be valuable to any restaurant, hotel, unique venue, or catering company's marketing team. Let us know what ideas you try by sending us a message to 2c...
Mar 25, 2022•37 min
On this episode, Kate and Rachel dive into their favorite topic: food and beverage trends. What is trending in the F&B world in spring of 2022? The ladies are here to tell you on this episode! Take a listen to hear about what kinds of drinks are popular right now, tips for creating the perfect outdoor bar setup, cocktail recipes, and other insights from industry experts.
Mar 11, 2022•39 min
In this episode, Rachel and Kate are joined by Alicia Shiro, Founder & CEO of Aced It Events in New York City. Alicia specializes in one-of-a-kind corporate experiences, conferences, galas, and retreats, working with all types of high-profile clients across the globe. In the interview, the trio discusses a variety of topics, including the current state of the event industry; the intrigue of members-only clubs and experiences; and how the event industry is making its way into the metaverse. A...
Feb 18, 2022•45 min
In this episode, Kate and Rachel discuss the importance of using technology in the event industry. They specifically discuss a few different tools and ideas that they have researched and could be used by restaurants and event venues for various pursposes. From survey tools to ice breakers to Tripleseat integrations, this episode covers the event technology bases. Tripleseat marketplace: https://tripleseat.com/marketplace/ JabberYak: https://www.bizbash.com/event-tech-virtual/strategy/article/220...
Feb 14, 2022•25 min
To kick off this first episode of 2022, Rachel and Kate dive right into the next major holiday of the year: Valentine’s Day. Valentine’s Day is a money-making holiday for the hospitality industry and it's only 3 weeks away. If you’re a restaurant or event venue, you should have your Valentine’s Day promotions up and running just about now. Valentine’s Day is the second most popular day to dine out (following Mother’s Day), so you want to be sure to capture as much business as you can leading up ...
Jan 28, 2022•35 min
In this episode, Rachel and Kate discuss New Year's Eve promotions that restaurants, bars, and clubs are offering for celebrating the coming of 2022. While many of these venues have been promoting their NYE parties and offerings for a little while now, there are still two weeks until the big day and many people are without final plans. The ladies anticipate plans being made up until the day of NYE, which means more potential events, catering, and other promotional opportunities in your future! T...
Dec 17, 2021•19 min
In this episode, Kate and Rachel continue to feel the holiday season spirit by talking about holiday season trends relevant to the hospitality industry. They discuss cocktail recipes you could try at your restaurant and/or personal holiday festivities; winter holiday pop-ups that restaurants create; and hospitality industry gifting ideas for anyone important in your life. Let us know if you try any of the ideas discussed in the episodes by emailing us at 2chicks3seats@tripleseat.com . Links from...
Dec 10, 2021•30 min
On today's episode, Kate and Rachel welcome in the month of December and dive right into what is pressing on event professionals' minds right now: holiday season events. How can I fill the rest of my event calendar? What strategy can I try to reach new clients? What can I change in my efforts? While yes, the holiday events season is underway and many restaurants, event spaces, and unique venues' calendars are all booked up, that may not be the case for everyone. This episode will give some ideas...
Dec 03, 2021•34 min
