In today's episode, Kate and Rachel talk about a variety of interesting topics that are trending in the hospitality and events industry right now. These topics include restauranteur Danny Meyer joining the board of Panera Brands with his "enlightened hospitality" influence, restaurant operators making changes to restaurant technology and architecture to improve working conditions, tips for managing event client expectations, and a brand new ghost kitchen concept on the horizon. The creativity of...
Nov 12, 2021•30 min
In today's episode, Kate and Rachel sit down with Randi Bushell, Founder and CEO of Merri, to discuss one of Tripleseat's newest integration partners. Merri is a 3D design and planning platform for the hospitality industry that helps clients visualize their event space during their planning process, from selecting furniture, table settings, decor, and more. Merri integrates with Tripleseat, so customers can enjoy the benefit of both platforms during the planning process. Bushell explains all of ...
Oct 22, 2021•35 min
In this episode, Rachel and interim co-host Azure, are joined by Ashly Whalen, Founder and Owner of Menta Graze. Menta Graze is a luxury experiences business, based out of Mass., offering grazing boards, pop-up picnics, glamping experiences, and much more. Whalen discusses the incredible Menta Graze offerings, tips for creating the perfect event experience (and how restaurants, venues, or hotels could do it themselves), event industry trends, and more in the hospitality industry. Whalen comes fr...
Oct 15, 2021•31 min
On this episode, Kate and Rachel sit down with marketing professionals Jessika Phillips, Founder of NOW Marketing Group and Christine Gritmon, Founder of Christine Gritmon Inc. to discuss marketing in the hospitality industry. Throughout the conversation, Phillips and Gritmon give insight into the importance of direct connection and communication with restaurant customers, advice for different social media platforms for the hospitality industry (including TikTok), content ideas, tips for promoti...
Oct 08, 2021•45 min
On this week's episode, Kate and Rachel discuss an assortment of relevant hospitality and event industry topics - like trending food recipes for the fall, upholding vaccine mandates at events, how the New Orleans hospitality community has been giving back amid Hurricane Ida damage, and tips for getting comfortable returning to dining once again. Take a listen to hear what is happening right now. Donate or volunteer to help Hurricane Ida efforts: https://nola.eater.com/2021/8/30/22649109/how-to-h...
Sep 03, 2021•32 min
We understand that the headlines coming out of the hospitality and events industry outlets are not all sunshine and rainbows right now. There are challenges; different challenges than the industry faced at the start of the pandemic. In this episode, Kate and Rachel will discuss how those in the hospitality and events industry can work to overcome these challenges and continue in the upward direction. No one has all of the answers, but from what we are learning from our Tripleseat customers, read...
Aug 20, 2021•29 min
In this episode, Rachel and Kate chat about a few hospitality industry stories that have been trending lately. These stories include the challenges restaurants have been facing since reopening their doors, like dealing with rude customers and food shortages. The ladies also discuss an interesting story about how a lot of new restaurants have, in fact, started to open in the past few months in New York City. They also discuss about one Tripleseat customer made the decision to close in-house dinin...
Jul 30, 2021•29 min
On this episode, Kate and Rachel are discussing all things July trends in the hospitality industry. Who doesn't love summer trends?! We discuss delicious summer cocktail recipes, food recipes to cook at home or offer at your restaurant, outdoor dining trends to look out for, major marketing tips, and event trends. If you want to be in the loop, take a listen for yourself!
Jul 16, 2021•32 min
In this episode, Kate and Rachel are joined by Ike Singh Kehal, CEO at Social27. Social27 is a virtual event platform for conferences and beyond, that provides various unique features to take the mission of an event to the next level. During the episode, Kehal discusses the importance of personalizing the event attendee experience, how sales teams can capitalize on patterns shown by an attendee's behavior at an event, three keys to combatting virtual event fatigue, and predictions about what is ...
Jul 09, 2021•42 min
For episode 50, Kate and Rachel are joined by Jonathan Morse, Tripleseat's Founder & CEO, to discuss exciting Tripleseat product announcements. Tripleseat recently announced the launching of TripleseatDirect, an omnichannel direct booking CRM platform that offers various tools and services restaurants, hotels, unique venues, and caterers need to start, run and grow their on- and off-premise business. With TripleseatDirect consumers can now book, plan, and pay for on-premise events, off-premi...
Jun 30, 2021•31 min
In today's episode, Kate and Rachel discuss some methods that restaurants can use in order to attract Generation Z customers to their establishments. According to an article published by The Digital Restaurant, Gen Z is expected to make up about 40% of consumers within the next decade, making Gen Zers an important group for any business to target. From using certain social media platforms for marketing to offering experiences that Gen Z will love, there are many ways to make sure Gen Zers are sh...
Jun 11, 2021•27 min
In today's episode, Kate and Rachel discuss a variety of trending topics from the past week. This includes the ongoing discussion about requiring a proof of vaccination to attend events, some tips for getting back into the groove of hosting events after the past year, and some new catering trends. Take a listen and let us know what you think on these topics by sending us an email at 2chicks3seats@tripleseat.com . Catering trends photos: https://www.bizbash.com/catering-design/food-trends/media-g...
May 28, 2021•22 min
In this episode, Kate and Rachel discuss Generation Z in the hospitality industry, specifically from the perspective of hiring Gen Z as employees. As a younger generation, Gen Zers (also known as Zoomers) are an asset to bring within your restaurant for their bright, fresh, and trendy energy and perspectives. And with the current climate of the hospitality industry in a bit of a rehiring labor struggle to some degree, this information is important! Take a listen to learn more about Gen Z, what m...
May 21, 2021•28 min
In this episode, Kate and Rachel chat about this week's latest hospitality industry news and trends. Take a listen to hear the latest noteworthy stories, like Eleven Madison Park announcing a 100% vegan menu coming June 10, 2021 and how Washington D.C-based restaurant Oyster Oyster makes its takeout supplies as sustainable as possible. What news stories have you heard this week in the industry? Let us know via email at 2chicks3seats@tripleseat.com ....
May 07, 2021•32 min
In this episode, Kate and Rachel talk about the latest hospitality and event industry news that is relevant to those who work and socialize within the industry. As many restaurants, hotels, and event venues have been ramping back up to prepare for new initiatives, this episode will keep you up to date on any noteworthy stories you may have missed during this time. Hint: the episode includes talks about a certain wedding food truck trend, a brand new catering concept for at-home parties, and the ...
Apr 30, 2021•37 min
In this episode, Rachel and Kate recap a virtual panel that Tripleseat hosted called "What Event Planners Want From Your Venue." The panelists included three event planners: Nashville-based Kristi Allen, VP/Senior Manager of Events at AllianceBernstein, Boston-based Mai Miller, Co-Founder and VP of Client Services at The New Normal, and Washington D.C-based Natalie Thomas, Co-Founder of MTG Hospitality. The panelists discuss what they have been looking for in venues, how the event booking proces...
Apr 16, 2021•34 min
On today's episode, Kate and Rachel talk about four Tripleseat features that can help Tripleseat customers generate event leads to their restaurants, hotels, unique venues, and catering services. We are seeing event leads coming in right now at pre-pandemic levels, and that is an exciting fact for the event industry! If you are a Tripleseat customer, be sure you are making the most of your Tripleseat account by optimizing all of the ways you can generate leads as a customer. If you are not a Tri...
Apr 09, 2021•25 min
In today's episode, Kate and Rachel discuss all things food, beverage, event, and marketing trends across the hospitality industry for the spring. With COVID vaccines quickly rolling out, we feel optimistic that this spring and summer will be much better than last and these trends will help that happen in some ways. Take a listen and let us know what other spring trends you have seen or how your venue is preparing for spring by writing in via email to 2chicks3seats@tripleseat.com ! BizBash artic...
Apr 02, 2021•33 min
In this week's episode, Kate and Rachel break down the various parts of the Restaurant Relief Fund. If you listened last week to Episode 40, you heard our awesome conversation with Andrew Rigie of the New York City Hospitality Alliance where we discussed the Restaurant Relief Fund, but now we are breaking it down even more. This fund is part of the 1.9 trillion dollar American Rescue Plan that includes 28.6 billion dollars worth of grants for restaurants to spend on various needs. The fund inclu...
Mar 19, 2021•35 min
In this episode, Kate and Rachel are joined by Andrew Rigie, Executive Director at the New York City Hospitality Alliance. Rigie comes from years of experience in the hospitality industry and launched the NYC Hospitality Alliance in 2012 to deliver education, services, and representation to the NYC restaurant and nightlife scene in government and media. Throughout the pandemic, Rigie has been a major advocate for all types of policies to support the hospitality industry through the COVID-19 cris...
Mar 12, 2021•51 min
On today's episode of Two Chicks, Three Seats, Kate and Rachel are joined by Natalie Thomas, Founder and Events Director at MTG Hospitality in Washington, D.C. At MTG, Natalie works as a third-party event planner and saleswoman for venues in the D.C area creating their event programs, one notably being the United States National Arboretum. Natalie has successfully created beautiful weddings at the Arboretum throughout the pandemic with the help of her creativity, marketing knowledge, and incredi...
Mar 05, 2021•45 min
On today's episode, Kate and Rachel take a look at hotels and the things that hotels can be doing to succeed in 2021. This episode will be helpful to those who work for hotels, but also event professionals who book events at hotels. With all the changes in daily life over the past 12 months, hotels have also had to adjust and pivot to fit the needs of guests, travelers, and groups with new safety guidelines and interests in mind. Make sure you are sticking with the trends so that your hotel is a...
Feb 26, 2021•32 min
On today's episode, Kate and Rachel discuss all the coolest cocktail, home cooking, restaurant dining, and popular marketing trends (like TikTok, IG Guides, and IG Shop) that you must be in the know about! Some may be helpful for your restaurant and others may be fun to try on your own, but if you are at all interested in the latest industry trends, this episode is for you!
Feb 12, 2021•39 min
On today's episode, we sit down with Sarah Chrastecky and Tracy Rutherford, event professionals from the Annenberg Presidential Conference Center at Texas A&M University. We discuss how they pivoted their conference center to now host university classes, all sorts of event industry terminology, tips for virtual networking events, what makes an "event experience", advice for other conference centers during this time, and what the future looks like for their own podcast, Coffee Talk. Take a li...
Feb 05, 2021•50 min
On today's episode, Kate and Rachel are joined by Amber Van Moessner, the Senior Director of Communications at Upserve by Lightspeed to discuss a recent report Upserve published predicting Valentine's Day trends in the hospitality industry. The data looks at past Valentine's Day patterns with ticket sales, most ordered items, and tips for marketing and creating the best Valentine's Day packages. Consider these numbers when finalizing and promoting your restaurant, hotel, or unique venue's Valent...
Jan 29, 2021•28 min
On this episode, Kate and Rachel talk about one of the busiest restaurant dining days of the year: Valentine’s Day! Valentine’s Day is less than 3 weeks away, which means that happy couples, groups of friends, and single people everywhere are starting to think about how they want to celebrate the holiday this year, even in a pandemic. If your restaurant, hotel, or other unique venue is not ready for Valentine's Day yet, then it is time to get ready! The ladies tell all about the wonderful Valent...
Jan 22, 2021•28 min
On today's episode, Kate and Rachel discuss 21 positive predictions for the hospitality and events industry based on some silver linings from 2020. This pandemic has brought new lessons, trends, and initiatives into the hospitality industry and many of these ideas are here to stay in 2021. Take a listen and make sure that your restaurant, hotel, or venue is up to speed on the lessons we all have taken from the past year! Reach out to us with your own lessons and experiences via email: 2chicks3se...
Jan 15, 2021•41 min
On the first 2021 episode of Two Chicks, Three Seats, Kate and Rachel dive into email marketing. Email marketing is a powerful marketing strategy when executed correctly, and is made up of many more elements than one may think. From gathering email addresses, segmenting lists, creating intentional CTAs, setting up drip campaigns, and more, this episode will provide great insight when it comes to using email marketing to promote your restaurant, hotel, or venue. Feel free to send your marketing e...
Jan 08, 2021•36 min
On the final episode of 2020, Kate and Rachel are joined by Amber van Moessner, Senior Director of Communications at Upserve by Lightspeed. Upserve recently released its incredible annual report called the "2020 State of the Restaurant Industry" which analyzes menu trends, sales trends, restaurant growth and success stories during the pandemic, and 2021 trends. Amber discusses the report on this episode, which provides important insight for restaurants to understand as they continue to plan thei...
Dec 18, 2020•38 min
On this week's episode, Kate and Rachel are joined by Megan Long, Marketing & Private Events Manager at Bostonia Public House. When it comes to learning and sharing tips about restaurant social media marketing, Megan is your girl! On this episode, the ladies discuss partnering with restaurant influencers to drive social media engagement, creating holiday season specials, hosting events with COVID-19 regulations, and looking ahead to 2021 strategies. Not only is Megan's advice useful to the B...
Dec 11, 2020•48 min
