On this episode, Kate and Rachel sit down with Arianna Favia, Director of Restaurant Event Sales at Boka Restaurant Group in Chicago. Arianna and her team at Boka Restaurant Group have done a wonderful job pivoting throughout the pandemic, especially when it comes to starting a takeout program from scratch, working with local partners, and creating extremely unique virtual experiences. Arianna shares her experiences, wisdom, and tips on the episode, which are certain to assist and inspire any ot...
Nov 20, 2020•39 min
On this week's episode, Kate and Rachel talk about the unfortunate truth of a second wave of the coronavirus looming across the country. Cities are halting reopening plans, adding curfews, and even stopping indoor dining for the time being. While this is not ideal for restaurants, this episode will provide some fresh ideas to help restaurants shift for the winter season and succeed in the second wave. It is not about reinventing the wheel, but finding the revenue streams that have worked thus fa...
Nov 13, 2020•28 min
On this week's episode, Kate and Rachel are joined by two special guests to discuss how they successfully planned and executed a wedding during COVID-19. Caroline Wise, Tripleseat's Director of Product, got married last month at Killington Distillery in Vermont and shares all the details about planning for her big day with COVID-19 circumstances in mind. Howie Goldfarb, the Operations Manager at Killington Distillery, provides insight into the operations behind executing Caroline's wedding succe...
Oct 30, 2020•32 min
On this week's episode, Kate and Rachel discuss the challenges that many restaurants face when using third-party delivery services like DoorDash, Grubhub, and Postmates, among other third-party giants. These services may be causing more harm than good, and a financial loss to the restaurant is only one of the reasons why. Check out the episode to gain more insight into this challenge across the industry, and how your restaurant could move from being dependent on third-party services to creating ...
Oct 23, 2020•32 min
On this episode, Kate and Rachel take a step back from the COVID-19 specific discussions, and dive into other current hospitality industry trends and noteworthy news bits that you will definitely find interesting. A few topics of discussion include an airline turning its planes into a pop up restaurant, a new egg replacement product that has hit the US market, and how a hotel revamped to create a female empowerment theme. We have saved you the time it takes to read through the popular hospitalit...
Oct 16, 2020•38 min
On this week's episode, Kate and Rachel dive into some step-by-step actionable tips that hospitality professionals can take to incorporate a catering program into their offerings. In a time where large in-person events can no longer happen, groups are looking to restaurants and venues to accommodate their gathering's needs in the form of off-site catering. While building a catering program from scratch can seem daunting, this episode will hopefully provide some insight about where to begin the p...
Oct 02, 2020•23 min
On this week's episode, Kate and Rachel indulge a little bit and talk about a topic that they find interesting as lovers of the hospitality industry, and that is Michelin star restaurants. Specifically how during the pandemic, many Michelin star restaurants have had to do the unthinkable for their businesses and move to takeout operations. This was a make or break decision for many restaurants, but it also made the Michelin star fine dining experience, which is usually exclusive to impossible to...
Sep 25, 2020•29 min
The past six months have forced restaurants to pivot their standard models in order to reach customers in new ways. This holiday season may be no different, and it is time for restaurants to consider how off-site catering can be a key revenue stream during the usually busy holiday events season. On this episode, Kate and Rachel discuss the importance of restaurants offering off-site catering service this holiday season, ideas for how to put together creative packages, and how Tripleseat can help...
Sep 11, 2020•25 min
While the past months in the hospitality industry have been anything but easy, the warm summer weather has made life a little bit easier with outdoor dining and industry trends that help restaurants to earn revenue while keeping guests safe (and often outdoors). Now as we move into Fall, the new challenge will be finding creative ways that restaurants can keep up business once the weather is too chilly for outdoor activities in many parts of the country. On this week's episode, Kate and Rachel d...
Sep 04, 2020•39 min
On this week's episode, Kate and Rachel discuss the latest hotel trends they have been learning about that relate to COVID-19. Whether you work at a hotel, have stayed in a hotel during COVID-19, or are simply interested in the hospitality industry, these are topics that you are sure to enjoy hearing. If you have seen these or other hotel trends throughout COVID-19, please reach out to share your insight at 2chicks3seats@tripleseat.com .
Aug 28, 2020•32 min
The past six months have been nothing short of a whirlwind for the hospitality and events industry. While both corporate and social gatherings had to be put on hold due to COVID-19 restrictions, event planners at restaurants, hotels, and other unique venues have turned to virtual events. On this week's episode, Kate and Rachel are joined by Tripleseat's Corporate Event Manager, Rachel Mazzola, who has years of corporate event planning experience, but has also been learning a ton about the curren...
Aug 21, 2020•43 min
If you are a restaurant sales manager, then chances are you are feeling exactly how Holly Carpenter of A Marshall Hospitality and Whitney Eccher of 4 Top Hospitality have been feeling for the past six months with COVID-19 impacting the hospitality industry. Join hosts Kate and Rachel on this week’s episode as they chat with Holly and Whitney about takeout initiatives, the reopening process, booking and conducting COVID-19 events, lessons learned, and anticipating what’s to come for their restaur...
Aug 07, 2020•49 min
On this week's episode, Kate and Rachel chat with Katie Perkins, owner of Kaper Design, about adjusting restaurant spaces during COVID-19 times. Kaper Design helps restaurants create functional, unique and curated restaurant and cafe spaces, so Katie has been busy helping clients adjust their spaces throughout the pandemic. Katie shares the design process she goes through when working with clients, easy tips to consider when adjusting a restaurant, and insight on other ways restaurants can bring...
Jul 31, 2020•33 min
On this week's episode, Kate and Rachel explain how your restaurant can adjust the physical set-up of the space to efficiently host in-house dining while always keeping social distancing front of mind. Listen up to learn tips for rearranging your physical space and changing staff processes within the space, all while maintaining and prioritizing the guest experience. Many states have had very little government direction in this department, therefore the task to operate safely is in the hands of ...
Jul 24, 2020•35 min
On this week's episode, Kate and Rachel discuss the specific features of both Instagram and Facebook, and share tips for how event professionals can use them to market their restaurants or venues efficiently. Social media is a powerful, but often overwhelming tool, so listen to the episode and learn new tips about how your restaurant can better connect to your audience on social media! As mentioned in the episode, we would love to hear listener feedback! Reach out to us via email at 2chicks3seat...
Jul 17, 2020•31 min
On this week's episode, Rachel interviews Kate about her 20 + years working in the hospitality industry. From career path advice, to industry tips, event fail and event win stories, and most important lessons learned, Kate's experiences are insightful for industry newbies or experts. If anything, you may be able to see a little bit of yourself in Kate's journey throughout the hospitality industry!
Jul 10, 2020•39 min
As restaurants continue to open their doors for outdoor and in-house dining, we can't forget about the importance of private events to these restaurants' bottom lines. Private events can and will continue to bring in much needed revenue for restaurant during and post COVID-19. On this episode, Kate and Rachel will dive into tips for generating more events business and also some tips on how our Tripleseat customers can use Tripleseat features to help bring in more event leads.
Jun 26, 2020•32 min
As restaurants continue to reopen for indoor and outdoor dining, customers are experiencing what its like to dine-out again in a "new normal." On this week's episode, Kate and Rachel discuss what they have noticed, both good and bad, during their experiences as customers dining out so far. If you are an event professional interested in hearing customer feedback, or a fellow restaurant customer curious about dining out right now, listen to this episode to hear their dining experiences in New Hamp...
Jun 19, 2020•33 min
As warm weather and sunny days are telling signs that summer is near, everyone is wondering what exactly summer will look like with the COVID-19 norms. On this week's episode, Kate and Rachel predict and discuss what will be trending this summer in the events world. Tune in to learn how you can host or participate in these event trends, while staying safe and abiding by COVID-19 protocols. Other links: Frontline Foods initiative https://www.frontlinefoods.org/...
May 29, 2020•26 min
On this week's episode, Kate and Rachel discuss reopening in the restaurant industry with special guest and hospitality professional, Nikki Perry. Nikki, currently on the Tripleseat product team, works at a restaurant in Massachusetts and provides great insight on how her restaurant, Dillon's Local, is handling COVID-19. Tune in to hear about Nikki's career path in hospitality, what we know for reopening for both MA and NH, and other tips for event professionals.
May 22, 2020•33 min
On this week's episode, Kate and Rachel discuss the most recent updates on Coronavirus in the restaurant industry. Specifically, what restaurant employers and employees should be aware of before returning to work when it comes to the Paycheck Protection Program and the in-depth safety protocol guidelines presented by the James Beard Foundation. Catch some other interesting and uplifting industry stories from the week as well! Links from the episode: "Safety First" guidelines https://assets.aspen...
May 15, 2020•32 min
On this week's episode, Kate and Rachel discuss a few noteworthy stories that will bring some positivity and happiness to those who hear them. During these challenging times, it is important to find the light where we can. They also will discuss restaurant reopening updates in general and specifics from two Tripleseat customers. Links from the episode: Wythe Hotel inquiry: info@wythehotel.com City Winery Mother's Day Concert: https://citywinery.com/newyork/mothersdayconcert?utm_source=Boston+Gen...
May 08, 2020•21 min
On this week's episode, Kate and Rachel discuss the specific details and protocols that event professionals need to consider when preparing to open venues again for events in a post-pandemic world. As the "Opening Up America Again" guidelines were recently released and some states are in the process of reopening, everyone is thinking about the steps venues will need to take in order to keep both employees and guests safe. Links from the episode: ATL Family Meal initiative: https://www.atlfamilym...
May 01, 2020•32 min
On this week's episode, Kate and Rachel will discuss the trends and norms that may change in the events industry post-coronavirus. As time passes we will continue to learn more information, but the conversations being had right now by event professionals make some predictions as to how the industry will bounce back and what things may become most important as "new norms" emerge. Links from the episode: Musang Seattle Venmo donations: @melmir https://www.instagram.com/musangseattle/?hl=en "New Re...
Apr 24, 2020•28 min
On this week's episode, Kate and Rachel will discuss what event professionals can do right now to better themselves and their venues during the downtime caused by COVID-19. They will provide various educational resource recommendations from books to podcasts, webinars, Facebook Groups, websites and more, along with other tips and ideas for social media. Take advantage of the extra time you may have now by using these resources to better yourself for the future. Links mentioned in this episode: -...
Apr 17, 2020•32 min
On this week's episode, Kate and Rachel discuss the challenging impact the coronavirus continues to have on the hospitality industry. They will highlight actions restaurants are taking to adapt to the changing safety restrictions, share Tripleseat features that will help with takeout/delivery services, and provide other resources for event planners. Coronavirus specific Resources: https://www.tripleseat.com/blog/category/hospitality-industry-news/ Tripleseat Takeout/Delivery Feature: https://www...
Apr 10, 2020•21 min
On this episode, Kate and Rachel will discuss Yelp publicly shaming a burger chain for buying fake reviews, why solo diners matter to restaurants, and if 2020 the year of the mocktail. To read the full articles yourself, check them out here: https://www.eater.com/2020/2/14/21138279/yelp-fake-reviews-consumer-alert-warning-burgerim https://www.fsrmagazine.com/consumer-trends/why-solo-diners-matter-restaurants https://www.pcma.org/mocktail-alcohol-free-drinks-popularity-grows-events/ Thoughts on t...
Mar 13, 2020•22 min
On this episode, Kate and Rachel will discuss how the Coronavirus is affecting the events industry at this point in time, ideas for attracting a younger generation of event planners to your hotel, and the liability of including cannabis at events. To read the full articles yourself, check them out here: https://www.meetingsnet.com/risk-management/coronavirus-now-affecting-business-events-worldwide https://www.cvent.com/en/blog/hospitality/reach-young-event-planners-5-amazing-examples https://www...
Mar 13, 2020•28 min
On the first episode, Kate and Rachel will discuss how to create the perfect Valentine's Day event at your venue, Rent the Runway teaming up with W Hotel, and the wedding trends event planners wish would disappear. To read the full articles yourself, check them out here: https://restaurant.opentable.com/news/tips/beyond-the-two-top-how-to-market-to-all-valentines-day-diners/ https://www.4hoteliers.com/news/story/20008?awsb_c=rss&awsb_k=xfeed https://www.specialevents.com/weddings/i-don-t-wed...
Mar 13, 2020•42 min
