In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss talk about what you can do when you are trying to make your practice better, and your boss doesn't seem to care. If you're feeling ignored or unappreciated, this episode is for you! Don't miss the Uncharted Strategic Planning Course!! Grab your Uncharted membership and get signed up! Head over to www.unchartedvet.com and get yourself a present.
Dec 25, 2019•1 hr 10 min
This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and the practice management goddess Stephanie Goss discuss what to do when you are losing technicians (for reasons outside your control), and you can't seem to hire anyone. If you are ready to join Uncharted? If so, head over to www.unchartedvet.com and get registered! Also, don't miss our new medical podcast! It's great for veterinarians and technicians - The Cone of Shame Veterinary Podcast!! Find it on iTunes, Soundcloud, or wherev...
Dec 18, 2019•1 hr 10 min
This week on the Uncharted Veterinary Podcast, Stephanie Goss and Dr. Andy Roark take a question from the mail bag: "How do I talk to and help a doctor who can't seem to stay on time?" As always, if you're loving the Uncharted Podcast, you probably would love the Uncharted community. Learn more and join up at www.Unchartedvet.com If you're interested in the 4-week Strategic Planning course that Stephanie and Dr. Roark will be running soon, register for an Uncharted membership and we'll get you s...
Dec 11, 2019•1 hr 8 min
A Bonus Cone Of Shame Uncharted Podcast Drake is an 8yo MN Labrador Retriever with an upper right 4th premolar slab fracture. I'm asking the amazing Dr. Donnell Hansen "How do YOU treat that?" *********************** Find Dr. Andy Roark on Facebook at www.facebook.om/drandyroark Instagram at @drandyroark or on the web at www.DrAndyRoark.com *********************** Dr. Donnell Hansen is a board certified veterinary dentist and oral surgeon from the Minnesota BluePearl Hospitals. A Minnesota nativ...
Dec 05, 2019•19 min
This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss take a question from the mailbag. How do I get my staff to accept a new manager who is coming from outside of the hospital? What if they are resentful? What if they think someone else should have gotten the job? Gang, there's a big surprise coming tomorrow! Make sure that you're subscribed to the podcast so you get the insight as soon as it's released. Do you love the Uncharted podcast? Maybe you should be an Unchar...
Dec 04, 2019•43 min
This week, Dr. Andy Roark and practice management queen Stephanie Goss talk about how to get your boss to give you what you want... and we use attending the April 2020 Uncharted conference as an example. If you want to attend, check out www.unchartedvet.com for all the info, and email podcast@unchartedvet.com if you'd like to see our Letter to the Boss example!
Nov 27, 2019•34 min
In this episode of the Uncharted Veterinary Business Podcast, Dr. Andy Roark and the amazing Stephanie Goss talk about keeping your team on time when people don't seem to even see the clock. Tomorrow is the day!! Registration for the April Uncharted Conference will open to the public. Head over to www.unchartedvet.com to learn all about our conferences and to get registered!
Nov 20, 2019•45 min
This week, Dr. Andy Roark and practice management goddess Stephanie Goss take a question from the mail bag - "How do I coach my boss, who is being abused and bullied by one of our clients??" If you're loving the podcast and are ready to join the Uncharted community, head over to www.unchartedvet.com and join us!! You will be glad you did.
Nov 13, 2019•1 hr 5 min
This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss take a break to catch up on Uncharted Conference registration. (It opens tomorrow and it's going to be amazing! Join today and get your spot!!) Also, Dr. Roark tells a story about a veterinarian he met recently and discusses what it means when we lose enjoyment of our work and the things that used to bring us joy. If you think you might be battling depression, please talk with someone. One outlet is BetterHelp. You ...
Nov 06, 2019•12 min
This week on the podcast, Dr. Andy Roark and practice management guru Stephanie Goss take a question from the mail bag. (podcast@unchartedvet.com) A listener asks: "Am I a good boss? How do I get honest feedback from my team?" To try Betterhelp, you can use our promo code! Betterhelp.com/DrAndyRoark If you want to join the Uncharted community and/or the Uncharted Financial Master Class, head over to www.unchartedvet.com and get signed up!!
Oct 30, 2019•1 hr
How do you handle being overwhelmed in your veterinary career? In this episode, Dr. Andy Roark and Stephanie Goss dive into how to handle feeling constantly overwhelmed in both your personal and professional lives. Topics we cover today: -How do you know when you're feeling overwhelmed -What can you do when you need to take a personal or mental health day -How do you recognize certain triggers that mean you need to take a step back Love the podcast? Maybe you should be a member in Uncharted!! He...
Oct 23, 2019•1 hr 6 min
In this episode, Dr. Andy Roark and the amazing Stephanie Goss tackle an issue that seems to be everywhere right now. What do you do when your team is goofing off, shopping online, and generally wasting time? Here we go... If you enjoy the podcast, maybe you should be part of the Uncharted Veterinary Community! Head over to www.unchartedvet.com and get your membership today!
Oct 16, 2019•53 min
In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Manager Stephanie Goss tackle the question "What do I do with a so-so employee who is coming up on 90 days of employment?" If you enjoy the Uncharted podcast, you should check out the Uncharted Community. There is tons of great content and training coming down the pipes, and this community is vibrant, supporting and positive! Check it out and get registered at www.unchartedvet.com!
Oct 09, 2019•50 min
This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and practice management goddess Stephanie Goss tackle a question from the mail bag. "How do I help my staff deal with clients who complain about the prices?" Learn more about Uncharted and join the community at www.unchartedvet.com!
Oct 02, 2019•1 hr 5 min
In this special episode we're giving Dr. Andy Roark and Stephanie a break with guest host Jamie Holmes. We wanted to give you a special peek into what an Uncharted Event covers, so we're giving you access to a recorded lecture from Uncharted Staff Drama that took place in August. We're sure you'll get a lot of value from Jamie's lecture on wellness resources you can use to benefit your entire team. Wellness is often one of those terms thrown around but what does wellness actually look like and h...
Sep 25, 2019•32 min
This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Lizzo Stephanie Goss weigh in on a particularly difficult question. What can a technician do when the new doctor is not practicing an acceptable level of medicine and the practice manager says "it's not your place to tell a doctor what he can and can't do"? Love the podcast? Maybe you should be a part of the Uncharted veterinary community. Head over to www.unchartedvet.com and learn more!
Sep 18, 2019•59 min
This week, on the Uncharted Veterinary Podcast... we take another email from our mail bag (which looks conspicuously like an email inbox instead of a bag)! What do you ask during a job interview and why? Are phone interviews even worth it?? Dr. Andy Roark and the fabulous Stephanie Goss tackle the question as only they can. If you have a question or predicament for Andy and Stephanie, email them at podcast@unchartedvet.com!
Sep 11, 2019•1 hr 15 min
In this episode of the Cone of Shame podcast, Dr. Andy Roark interviews Dr. Tracy Witte from Auburn University on her new publication in JAVMA. Dr. Tracy Witte is an Associate Professor in the Department of Psychology at Auburn University, as well as a licensed psychologist. Her research is primarily focused on understanding and preventing suicidal behavior, with a line of work investigating suicide and other negative mental health outcomes in veterinarians, other vet professionals, and vet stud...
Sep 08, 2019•37 min
Live from Uncharted Staff Drama and Fetch Kansas City!! In their first live podcast, Dr. Andy Roark and Stephanie Goss talk about how technicians can earn revenue for practices, be more valuable to pet owners, and earn a living that can actually support them! Learn more about the Uncharted veterinary community at www.unchartedvet.com
Sep 04, 2019•54 min
The Uncharted Staff Drama Conference is over and in the books! In this bonus episode of the podcast, Dr. Andy Roark, Stephanie Goss and Jamie Holms discuss the conference, what happened, and why Uncharted conferences are unlike anything else in the veterinary world.
Sep 01, 2019•33 min
In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and practice manager Stephanie Goss answer an email from the mail bag. Our writer is wrapping up her work and going home on time... and other vets in the practice don't like it. What's the whole story? What can he do? Listen in to find out.... And if you're loving the podcast, perhaps you should be in the Uncharted community. Head over to www.UnchartedVet.com to get registered.
Aug 28, 2019•57 min
Cone of Shame Show!! A blocked cat has just rolled into your clinic. The first 15 minutes are going to be vital. How do you treat that? Megan Brashear BS, CVT, VTS (Emergency & Critical Care) - Megan graduated in 2000 with a BS in Veterinary Technology. She worked in ER/ICU specialty from 2000-2018 in Portland, OR including 8 years of technician management. Megan is currently the Small Animal Veterinary Nursing Manager at Purdue in West Lafayette IN. She loves all things emergency/critical c...
Aug 25, 2019•19 min
In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and practice management goddess Stephanie Goss talk about the feelings of isolation that plague so many practice leaders. Whether you are a clinic owner, a practice manager, head technician, medical director, or lead CSR, if you have ever wondered if others who lead feel alone, this episode is for you. Love this podcast? You need to be in Uncharted! Head over to www.unchartedvet.com to get registered!
Aug 21, 2019•1 hr 6 min
In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss talk about summer mayhem and how to schedule to handle it. This episode does not discuss how long appointments should be, but instead focuses on how to schedule appointments to reduce stress and build in flexibility. If you're ready to join the Uncharted community, head over to www.UnchartedVet.com and register to be a member!
Aug 14, 2019•1 hr 6 min
How Do You Treat That (HYDTT) - In these episodes, Dr. Andy Roark takes a common case from practice and asks an expert in the field "How do you treat that?" In this episode, Dr. Andy Roark talks to Tasha McNerney BS, CVT, CVPP, VTS about those looooooooong dental procedures and how to manage that anesthesia (especially when the blood pressure starts to drop). Tasha is a Certified Veterinary Technician from Glenside, PA. She is also a certified Veterinary Pain Practitioner and works closely with ...
Aug 11, 2019•19 min
In this episode, Dr. Andy Roark and practice manager Stephanie Goss respond to a practice manager who his struggling to keep her head above water as she does her job... and some other peoples'. Do you love the Uncharted Veterinary Podcast? If so, you NEED to check out the Uncharted community. Learn more at www.UnchartedVet.com
Aug 07, 2019•1 hr 3 min
In this episode, Dr. Andy Roark and practice manager Stephanie Goss talk about client abuse of veterinary professionals, what constitutes abuse, and how to address it. They discuss the grey area where "being difficult" collides with "unacceptable behavior," and give examples of when and how to tell a pet owner that they are no longer welcome in your veterinary practice. Love the podcast? Then you should probably be in Uncharted! Go to www.unchartedvet.com to learn more! Join before August 21st t...
Jul 31, 2019•1 hr 8 min
This is the first episode of the Cone of Shame Show! We will be doing a pilot season here for the cone, with new episodes publishing on Sundays. Please let us know what you think by leaving an honest review of the Uncharted Veterinary Podcast on iTunes or by emailing us at podcast@unchartedvet.com Today's guest is Sarah Boston, DVM, DVSc, Dipl ACVS. She is an ACVS Founding Fellow of Surgical Oncology and an ACVS Founding Fellow Oral & Maxillofacial Surgery. Dr. Sarah Boston is a veterinary s...
Jul 28, 2019•58 min
This week, Dr. Andy Roark and Stephanie Goss talk about how to handle angry clients. This episode is a "must-hear" for anyone who works with pet owners regularly. Join the Uncharted Veterinary Community today! www.unchartedvet.com
Jul 24, 2019•1 hr 4 min
This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss answer a letter from a technician who is also serving the role of inventory manager. She is being asked to do more and more, but given no more time or compensation for this work. What should she do? Andy and Stephanie talk about why this happens and how to approach it if you are the employee OR if you are the practice manager/owner. Love the podcast? You should join the Uncharted Veterinary Community! It's where we ...
Jul 17, 2019•1 hr 5 min
