In this episode, Dr. Andy Roark and the legendary practice manager Stephanie Goss discuss how to get people (doctors AND staff) to come to staff meetings when they're scheduled to be off. Is this a reasonable thing to ask? Are we burning people out when we do this? Can we afford NOT to have them there? What does having people skip meetings do to team culture? Andy and Stephanie unpack all of this and provide actionable steps for any practice struggling with this common problem. Do you love figur...
Jul 10, 2019•1 hr 1 min
Dr. Andy Roark and Stephanie Goss talk about getting new doctors up to speed with the team, AND getting clients to see and trust these vets. Don't miss the Uncharted Staff Drama conference August 21-24 in downtown Kansas City!!! Learn more and register at www.UnchartedVet.com
Jul 03, 2019•1 hr 3 min
Uncharted's Staff Drama Conference is happening August 21-24th in Kansas City, MO! Registration prices will increase in just over 2 weeks, and registration will close on JULY 24th!! Register for an Uncharted membership and for the Staff Drama Conference at www.unchartedvet.com
Jun 30, 2019•43 min
This podcast contains detailed discussion of suicide and suicide methods. If you are having thoughts of suicide, text 741-741 to connect with a trained crisis counselor right away or call the National Suicide Prevention Lifeline 1-800-273-TALK (8255) The topic of suicide is a potential trigger for those struggling with feelings of guilt after the loss of a friend, colleague or loved one. If you are experiencing these emotions, please reach out for support. You may also find related resources her...
Jun 26, 2019•1 hr 4 min
This week, Dr. Andy Roark and Stephanie Goss take a question from the inbox. What do we do when multiple staff members repeatedly call out sick? If you have questions for Andy and Stephanie, feel free to email them at podcast@unchartedvet.com If you're loving the podcast, maybe you should be part of the Uncharted Veterinary Community. Head over to www.UnchartedVet.com to learn more and get registered!
Jun 19, 2019•46 min
This week, Dr. Andy Roark and Stephanie Goss take a question from "Jonathan from New Jersey" about what to do when the staff resists new ideas and projects. If you are loving the Uncharted Veterinary Podcast, then maybe you're the type of person who would love and thrive in the Uncharted Community! Learn more and get registered at www.unchartedvet.com If you would like to read Dr. Roark's article on suicide prevention in veterinary medicine, you can find it here: http://drandyroark.com/what-do-w...
Jun 12, 2019•1 hr 5 min
This week, Dr. Andy Roark and practice management goddess Stephanie Goss discuss the plague that is free pet advice requests via text, messenger, and email. Stephanie and Andy discuss why these requests happen (that part is not hard to figure out,)how these requests take a toll on vet professionals, and how we can not only deflect them, but come to feel okay about doing so. If you are loving the Uncharted podcast, maybe you need to be in the Uncharted community... or even at the Uncharted Staff ...
Jun 05, 2019•35 min
This week on the podcast, Dr. Andy Roark and the amazing Stephanie Goss answer a question about working for a manager who doesn't seem to want to manage. This person was promoted up from the front desk and does not have any formal management experience. Now the new manager does her best, but isn't effective at managing or motivating people. The practice owner doesn't want to hear about this problem and turns a blind eye. What can possibly be done??? If you're enjoying the Uncharted Veterinary Po...
May 29, 2019•54 min
In this episode, Dr. Andy Roark and the one-and-only Stephanie Goss tackle a question from the mail bag: "Why is it okay for vets to break the rules when the techs can't???" Andy and Stephanie lay out why this happens and what can be done about it. If you are loving the Uncharted podcast, maybe you need to be in the Uncharted Veterinary Community! Head over to www.UnchartedVet.com to learn more.
May 22, 2019•1 hr 3 min
Dr. Andy Roark and practice management oracle Stephanie Goss sit down to answer an email from our mail bag. Our writer has a new manager in her practice who is shaking things up and making changes. After 2 weeks, the staff is about to mutiny. HELP! What should we do??? Our hosts talk through HOW a new manager can come into a practice and be successful, and then they circle back and give advice on digging out of the hole that's already been dug for our writer. If you love this advice and philosop...
May 15, 2019•59 min
Dr. Andy Roark and Stephanie Goss break down the specific challenges veterinarians face in their first job, and how to overcome them. If you know someone who is about to graduate from vet school (or even someone who has a few years left to go), please share this episode with them. If you have questions or comments about the episode, please send them to podcast@unchartedvet.com If you're ready to join the Uncharted community, head over to www.unchartedvet.com to learn more and get signed up!
May 08, 2019•58 min
Uncharted Veterinary Conference happened in Greenville SC last week and it was absolutely incredible. Seriously... it was so awesome that we have taken up scrap booking. In this bonus episode, Dr. Andy Roark and Stephanie Goss unpack what happened at this conference so you can start to understand WHY this conference is so impactful and HOW it elevates the practices that send their leaders. Uncharted is hyper-focused on growing practices and building better businesses, and that means attendees wi...
May 05, 2019•49 min
Dr. Andy Roark and Stephanie Goss discuss the case of a technician leaving after years of working in a practice. The duo talks about feelings of resentment, fairness, and what practice expectations should be. Like what you hear? Maybe you should be in the Uncharted Veterinary Community! Learn more at www.unchartedvet.com
May 01, 2019•58 min
This week, Andy talks about his heroic experience overcoming a rollerskating accident, and Stephanie thoroughly enjoys mocking him. Then the duo discusses why we struggle so much to ask for help, even when people around us are willing and able to pitch in.
Apr 24, 2019•53 min
Dr. Andy Roark and Practice Management Goddess Stephanie Goss talk about vets that have favorite techs, managers that have favorite doctors, and practice owners that have favorite staff members. Andy talks about how this is often seen as a virtue instead of a problem. Andy talks about the types of favoritism, why they happen, and how they cause damage in practices. Stephanie wonders if all the types should be approached the same way and Andy talks about how the rest of the staff responds to the ...
Apr 17, 2019•45 min
Dr. Andy Roark and practice management goddess Stephanie Goss talk money and price shopping in veterinary medicine. Stephanie talks about how the definition for price shopping is expanding, how the desires of people who price shop have changed, and why the number of price shoppers is soaring. Andy splits price shoppers into 2 categories and talks about how your surgeon is judged based on what the front desk staff sound like on the phone. Andy and Stephanie talk about being all things to all peop...
Apr 10, 2019•49 min
Dr. Andy Roark and the veterinary practice management goddess Stephanie Goss talk about vet clinics that run behind, why this happens, and what clinics can do to fix it. Like what you hear on the podcast? Want to surround yourself with people who practice this way? You can! Join the Uncharted Veterinary Community today! You'll have access to the live stream and taped workshops from our upcoming April Uncharted Conference in Greenville SC. We are also starting our Meditation for Busy Skeptics cla...
Apr 03, 2019•59 min
Are your clinic prices set in stone, or do your vets and techs treat them like flexible guidelines? People changing the prices in vet clinics is a regular occurrence in vet medicine. How do you get them to understand how damaging this is to the practice? How do you get them to buy into the idea that we actually have to charge the prices we set? Dr. Andy Roark and Stephanie Goss break it all down. Got a question on your mind that you'd like Andy and Stephanie to answer? Want to give them some fee...
Mar 27, 2019•45 min
The Uncharted April Conference is SOLD OUT! But you can still get in on the action if you join the online community now. Check it out at www.unchartedvet.com In this episode, Dr. Andy Roark and Stephanie Goss talk about the dread we all experience when someone says something like: “Hey, can I talk to you tomorrow?” Andy thinks there are deep-seated roots to this anxiety, and Stephanie talks about how managers feel it just as much as staff. So, what can you do about it? Andy and Stephanie lay out...
Mar 20, 2019•34 min
We have a new email address! Let us know how we're doing (after writing us a review on iTunes, por favor), tell us how we could be better, and/or ask us your questions at podcast@unchartedvet.com The April Uncharted Veterinary Conference is SOLD OUT!!! Join our online community at www.UnchartedVet.com to watch live feeds and fresh footage as it comes out of the conference. In this episode (recorded earlier this year), Dr. Andy Roark and Stephanie Goss talk about a city veterinarian who quoted a ...
Mar 13, 2019•37 min
Joy and Happiness in Vet Med is an excerpt from a keynote lecture by Dr. Andy Roark. Too often in veterinary medicine, we are led to believe we should have days packed with smiles and kittens and laughter. If our days don't look like that, we must be failing. Social media has just made these feelings worse for many of us. This perspective is misguided, and all of us in veterinary medicine are being affected. So let's talk about it... what does it mean to be happy?
Mar 06, 2019•8 min
In this episode, Dr. Andy Roark and Stephanie Goss talk about why the veterinary front staff and the back staff go to war, what's good about these conflicts (YES! There are good parts!), what's bad about them, and how to address it so you can keep the good and lose the bad. Andy talks about why front vs back is often not the real problem but instead a symptom of other issues, how these behaviors become chronic, and the practice diagnostics to run to figure out what's really going on. Stephanie e...
Feb 27, 2019•39 min
Uncharted Conference Companion - The April 2019 Uncharted Conference is right around the corner! This bonus episode of the podcast has EVERYTHING you need to know about how Uncharted works, what it is, and what's going to happen in Greenville SC on April 25-28, 2019. In this episode, Andy and Stephanie unpack the Anchor Ball, all the workshops, the main stage talks, the mic drop talks, and even the brand-new Choose Your Own Adventure sessions. They lay out the social events, and even how the con...
Feb 23, 2019•1 hr
Andy & Stephanie team up with "The Administrator" Mike Falconer to discuss one of the most vital skills anyone working in veterinary medicine can have: giving feedback. The gang discusses the old compliment-critique-compliment model of feedback (aka "the poop sandwich"), negative reinforcement, validation, temperature taking, "the mention," and how to talk to your co-workers and staff in a way that gets you heard. If you enjoy this podcast and/or the way we focus on building a great, support...
Feb 20, 2019•1 hr 1 min
"What do you do when your boss eye rolls whenever you bring up life balance? His pupils honestly disappear into the back of his head." Most of us understand the need for life balance. We all need to unplug and recharge sometimes. Coming to that realization isn't much of a struggle for most of us (although some perfectionists really struggle with it). What is a challenge almost all of us is getting the people we work with to recognize our need for life balance and respect it. After all, everyone ...
Feb 13, 2019•45 min
Have you ever worked with someone who has habits that are holding them and your practice back? Maybe someone who even recognizes they have a weakness or bad habit, but falls off the wagon when it comes to actually fixing that problem? Do you know how to coach that person to help them grow and develop? That's what this episode is all about! In this episode, Dr. Andy Roark, Dr. Dave Nicol, and practice manager extraordinaire Stephanie Goss break down how to talk to this person, how to get them to ...
Feb 06, 2019•45 min
This episode is a reading of the article by Dr. Andy Roark titled "You Should Be Proud," which can be found on www.drandyroark.com If you work in veterinary medicine, I hope you'll take a few moments to listen... and to remember that what you do matters. You are making the world a better place. You should be proud. Learn more about Uncharted at www.unchartedvet.com
Jan 30, 2019•7 min
Is your vet practice special? Is it really? Why would anyone come to your clinic instead of the 4 others ones that are within 5 miles of you? That's what we're getting into on this episode. We're going to talk about WHY your practice is special, what differentiates you, what your brand is, what makes you stand out, AND how to get your staff to buy into that uniqueness so it shines for the world to see. Like this podcast? You might just love the Uncharted Veterinary Community. Learn more at www.u...
Jan 23, 2019•37 min
When should you double down on investing your time and energy to help someone making mistakes in practice, and when should you let them go from the practice? That's the question Dr. Andy Roark, Stephanie Goss, and Dr. Dave Nicol tackle in this episode. To learn more about Uncharted Veterinary Community, visit https://unchartedvet.com/ Our guest: Dr Dave Nicol has worked in senior leadership roles or owned some of the UK and Australia’s largest veterinary groups. He has published three books, hun...
Jan 23, 2019•49 min
The Uncharted Veterinary Podcast is Coming THIS SUNDAY! If you are a veterinary business, marketing, or management nerd then this is the podcast for you! Dr. Andy Roark and the Uncharted Veterinary Conference Team are coming together to create a podcast that helps you get more out of your career in veterinary medicine. Don't miss it!
Jan 17, 2019•2 min
