We explore how stress, urgency, and high expectations shape the way we make decisions. From split-second choices in aviation to subtle pressures in everyday operations, we break down the psychology behind decision-making under pressure—and what it means for human error, trust, and reliability. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/...
Jun 25, 2025•21 min•Ep. 86
We explore the complex relationship between trust, technology, and human reliability. From the way trust is built through consistent behavior to the hidden risks of automation bias, Dr. Jeanette Collazo breaks down why even the most advanced systems still need human oversight. Drawing on powerful real-world examples—like Captain Sully’s "Miracle on the Hudson" and the first fatal crash involving a self-driving car—we examine how overconfidence in consistency, whether human or machine, can lead t...
Jun 11, 2025•18 min•Ep. 85
Critical thinking is the disciplined process of actively analyzing, evaluating, and questioning information before making a decision. It goes beyond following procedures or reacting on instinct—it requires deliberate reflection, recognition of biases, and a willingness to challenge assumptions. In the context of human error, critical thinking acts as a safeguard against flawed reasoning, rushed judgments, and blind spots. It’s not about knowing the right answer—it’s about asking the right questi...
May 28, 2025•20 min•Ep. 84
Mix-ups in high-risk industries reveal how small human or system errors can have life-changing consequences. From an embryo transfer mistake in an IVF clinic to pharmaceutical labeling failures, these cases expose critical vulnerabilities even in highly regulated environments. This discussion explores how such errors happen, why safeguards sometimes fail, and what can be done to strengthen human reliability and protect outcomes where precision is non-negotiable. To learn more, visit: https://hum...
Apr 30, 2025•21 min•Ep. 83
This episode explores the human side of data entry errors—why they happen, how our brains process information under pressure, and what organizations can do to reduce mistakes. From omission and duplication to misinterpretation and transposition, we break down real examples and brain-based insights to show how simple changes in design, culture, and pacing can significantly improve reliability. It’s not about perfection—it’s about respecting human limitations and building smarter systems around th...
Apr 16, 2025•19 min•Ep. 82
This episode explores the human side of data entry errors—why they happen, how our brains process information under pressure, and what organizations can do to reduce mistakes. From omission and duplication to misinterpretation and transposition, we break down real examples and brain-based insights to show how simple changes in design, culture, and pacing can significantly improve reliability. It’s not about perfection—it’s about respecting human limitations and building smarter systems around th...
Apr 02, 2025•15 min•Ep. 81
Quality culture is the foundation of an organization’s ability to maintain regulatory compliance, ensure product safety, and drive continuous improvement. In highly regulated industries such as pharmaceuticals and medical devices, fostering a strong quality culture is essential for meeting FDA expectations, reducing human errors, and ensuring consistent product quality. Traditionally, FDA inspections have been system-based, evaluating compliance through quality systems such as CAPA, training, an...
Mar 19, 2025•17 min•Ep. 80
Human behavior experiments like the Loftus and Palmer misinformation effect, Stroop effect, and Milgram’s obedience study reveal how memory distortions, attention failures, authority bias, social conformity, and cognitive biases influence human error. These psychological mechanisms explain why people misremember events, overlook critical details, follow flawed instructions, or make poor decisions under pressure. By understanding these errors—ranging from inattentional blindness to false memory c...
Mar 05, 2025•23 min•Ep. 79
Cognitive Load Multipliers are quantitative factors used to assess and measure the impact of various stressors on human performance, particularly in high-risk industries such as pharmaceutical manufacturing, healthcare, and aviation. These multipliers help identify conditions that increase cognitive burden, such as task complexity, time pressure, fatigue, interruptions, and environmental distractions, which can significantly raise the likelihood of human error. By applying cognitive load multipl...
Feb 19, 2025•18 min•Ep. 78
We will explore the critical role of human factors in pharmaceutical manufacturing—how people, processes, and environments interact to influence safety, quality, and efficiency. We break down why human error remains one of the biggest challenges in highly regulated industries and how understanding cognitive load, attention management, and workplace design can significantly reduce mistakes. We discuss common sources of human error, including fatigue, procedural complexity, and automation bias, an...
Feb 05, 2025•21 min•Ep. 77
In this episode of The Power of Why, I share an experiment I conducted on myself to build the habit of going to the gym. Using the Range of Outcomes model, I tested how outcomes and consistency could reshape my approach to fitness. Join me as I reveal what worked, what didn’t, and the psychological insights I uncovered along the way. This episode is a mix of personal experience and practical strategies to help you create sustainable habits, even when motivation is low. If you’re ready to rethink...
Jan 22, 2025•18 min•Ep. 76
Not all mistakes are bad—some are downright hilarious and even revolutionary. In this episode, we explore some of the most amusing and unexpected errors in history. From NASA's infamous Mars orbiter mishap to the sticky success of Post-it Notes and the accidental discovery of Viagra, we’ll share stories that prove mistakes can lead to innovation and unforgettable moments. Join us for a lighthearted journey through the world of errors that will leave you laughing and maybe even inspired! To learn...
Dec 18, 2024•15 min•Ep. 75
In this episode, we explore how holidays and major events like Thanksgiving or the Super Bowl can impact human performance and increase the likelihood of errors. From fatigue and disrupted routines to emotional highs and residual effects of alcohol, we discuss the psychological and physical factors that affect concentration and decision-making. We also share practical advice for individuals and organizations to mitigate these risks and maintain high performance during post-holiday transitions. T...
Dec 04, 2024•16 min•Ep. 74
We explore the fascinating contrasts between artificial intelligence (AI) and natural human intelligence. We examine how AI processes information, learns, and makes decisions compared to the complexity and adaptability of the human mind. Delving into the strengths and limitations of both, we discuss where human intuition, creativity, and emotional understanding still play essential roles. Join us as we uncover what each form of intelligence brings to the table and what the future may hold as the...
Nov 20, 2024•15 min•Ep. 73
Let's explore how decision-making is affected by high-pressure environments, focusing on the cognitive impact of stress and the role of stress hormones like cortisol. We discuss common mistakes made under pressure, such as slips, omissions, and cognitive biases, and provide strategies for improving decision-making through training, simulations, mindfulness, and effective systems. By understanding how stress influences cognition, we highlight the importance of creating environments that reduce co...
Nov 06, 2024•22 min•Ep. 72
In this episode, Dr. Ginette Collazo takes a deep dive into a recent incident where she missed a crucial meeting—an error that could have affected a significant contract for her organization. Join us as we walk through the full investigation, exploring the emotional reactions, communication breakdowns, and the series of decisions that led to the mistake. Using real-world human error analysis tools, Dr. Collazo unpacks the root causes, discusses the impact on business operations, and highlights t...
Oct 23, 2024•53 min•Ep. 71
In this episode, we explore a critical error involving a no-show at a key meeting and examine the background that led to the mistake. As part one of an ongoing investigation, we take a closer look at the factors behind the error, setting the stage for understanding what went wrong and identifying lessons to be learned for the future. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/...
Oct 09, 2024•22 min•Ep. 70
This discussion focuses on the challenges of knowledge-based decision-making in manufacturing, emphasizing how high cognitive load, unfamiliar situations, and mental strain can lead to human error. By examining real-world examples, we explore how excessive control, unrealistic monitoring, and complex mental tasks can overwhelm workers, reducing efficiency and increasing the likelihood of mistakes. We also discuss strategies to better manage these demands, improving overall performance and safety...
Sep 25, 2024•21 min•Ep. 69
In this episode, we explore the distinct dynamics of High Reliability Organizations (HROs) and industries regulated by Good Manufacturing Practices (GMP), such as pharmaceuticals and medical devices. We delve into how each sector prioritizes safety and reliability, the differences in regulatory oversight, operational procedures, and cultural approaches towards risk management. By comparing these sectors, we uncover unique strategies and cultural orientations that each adopts to navigate their sp...
Sep 11, 2024•18 min•Ep. 68
Explore the individual performance category within manufacturing, focusing on critical aspects of human error. We examine the categories of slips, mistakes, and violations, and their significant implications. Discover effective strategies for mitigating these errors and boosting overall efficiency in the manufacturing sector. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/...
Aug 28, 2024•22 min•Ep. 67
Explore the critical role of human factors in high-stakes industries, focusing on communication, negligence, and violations. We discuss real-world examples, including notable aviation accidents, to highlight the importance of these elements in ensuring safety and reducing errors. Join us for valuable insights into improving practices and protocols in critical environments. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.co...
Aug 14, 2024•23 min•Ep. 66
We explore the essential skills needed for the future workforce, focusing on the advancements expected by 2050. From technological proficiency and data analysis to sustainability practices and emotional intelligence, discover how these skills will shape the future of work. Learn about the importance of continuous learning and adapting to new technologies to stay ahead in an ever-evolving world. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: htt...
Jul 31, 2024•16 min•Ep. 65
Discover the process of diagnostic studies for human error reduction in manufacturing sites. We'll explore prediction methods, assessment techniques, root cause coding, and corrective and preventive actions (CAPA). Learn how to systematically identify and mitigate human errors to enhance productivity and safety in your operations. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/...
Jul 17, 2024•16 min•Ep. 64
Let's explore the common pitfalls of data entry and discuss effective strategies to reduce human error. Join us as we dive into practical tips, error-proofing techniques, and the importance of thorough reviews to ensure accuracy and efficiency. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/...
Jul 03, 2024•21 min•Ep. 63
Welcome to the Power of Why podcast! Today is a special episode as we introduce our new co-host, Chatty. Joining our host Ginette Collazo, Chatty is an AI designed to provide insights, engage in discussions, and enhance the podcast experience. Together, Ginette and Chatty will explore the 'whys' of human behavior, critical thinking, and human performance, with the goal of educating and inspiring our listeners. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Miss...
Jun 19, 2024•12 min•Ep. 62
In this eye-opening episode, we delve into the critical issue of toxic management and how it can devastate workplace morale, productivity, and overall organizational health. Join us as we explore the telltale signs of toxic managerial behaviors and discuss the traits you absolutely want to avoid as a leader. From micromanagement and favoritism to lack of transparency and emotional manipulation, we uncover the damaging effects these practices can have on employees and the work environment. Our ex...
Jun 05, 2024•17 min•Ep. 61
The power of intuition and how trusting one's gut feelings can lead to improved decision-making, risk management, creativity, relationship-building, and adaptability to change. We explore the ways in which intuition can be a valuable tool for preventing errors, enhancing performance, and driving innovation in various work-related contexts. We illustrate the benefits of integrating intuition into professional settings, ultimately empowering listeners to leverage their innate instincts for greater...
May 22, 2024•16 min•Ep. 60
In this episode, we sit down with Robert Bayer, the Architect of Organizational Transformation at Co-hesion, to explore his mastery in harmonizing culture, mission, and vision within organizations. Robert shares his insights on leadership communication and collaborative strategy execution, highlighting the importance of bridging human disconnection in the workplace. At the core of Co-hesion's philosophy is the aim to demystify complexities hindering employees from embodying their company's core ...
May 08, 2024•49 min•Ep. 59
In this episode, we sit down with Robert Bayer, the Architect of Organizational Transformation at Co-hesion, to explore his mastery in harmonizing culture, mission, and vision within organizations. Robert shares his insights on leadership communication and collaborative strategy execution, highlighting the importance of bridging human disconnection in the workplace. At the core of Co-hesion's philosophy is the aim to demystify complexities hindering employees from embodying their company's core ...
Apr 24, 2024•34 min•Ep. 58
In part 2 we continue to explore the fascinating world of organizational development and its impact on human error. In this episode, we delve into the intricate relationship between organizational structures, processes, and the occurrence of human errors in the workplace. From understanding the root causes of errors to implementing effective strategies for prevention and mitigation, join us as we uncover the insights and best practices that can help organizations cultivate a culture of safety, r...
Apr 10, 2024•16 min•Ep. 57
